Toyota of Wilmington Review

My husband's Rav 4 had over 200,000 miles on it since he purchased it in 2000. I started to shop online for a replacement through several different car buying sites and found the 2013 Tacoma we wanted at Hendrick Toyota. Since our move to this area, Hendrick Toyota did all of the maintenance on the Rav 4. A quick visit to the dealership confirmed that truck's availability and within a few hours, we drove it home off the lot. Hendrick's made the process as painless as possible, even with our USAA buyer's discount.

Several of my colleagues had recently purchased a Prius from Hendrick's as well. After riding in one of their new cars, my new-car envy morphed into Prius-envy. Again, an online search found a used 2012 Prius at Hendrick Toyota. After another quick visit to the dealership, I left my '98 Avalon with 180,000 miles with them and drove home the Prius. It has already made several round-trips to Jersey (can't beat the gas economy), and the Tacoma will be pulling our sailboat to Florida in May.

Well this was my last free service per the 2 years of service free when I purchased the car. I received a post card notice informing me of the last service per the agreement and it stated the final date to get it completed. I scheduled this last appointment via the web site. Arrived and the car was taken for the final free service. I also had specified I wanted my state inspection performed and it was. All went smoothly and expeditiously.

They did a fine job, changed the oil, were finished sooner than predicted and washed the truck afterwards, no complaints at all. Staff was very friendly

Buying a car was actually fun, Toyo of Wilmington rocks!!

Quick and efficient service! Our shuttle driver on the way back was friendly and made the ride quite comfortable. He was also very quick to pick us up.

Quick and excellent service, Car was picked up and returned.

This is the very best Service department I have ever dealt with. Friendly, helpful, knowledgeable, skilled. The Sales department sucks, but the service is great!

Three stars in not a compliment. It means the bare minimum was done. However, I made this rating BEFORE I was swindled by a sales person in the service area. This visit reminded me why I do not go to the dealerships for service and why short of another recall, I won't be back.

They do a great job and answered all my concerns. They even ran it through the car was for me.

We had a great experience at Hendrick Toyota in Wilmington. Diane Kinney was very knowledgeable and helpful. My wife was very nervous about buying a car because she didn't want to be hassled or overwhelmed by "pushy" sales people. Diane put her at ease by listening to what she wanted and giving her information that would help her find the car that was right for her. She was very personable and sweet, and made the search an enjoyable experience. With Diane's help we found a used Camry that was exactly what my wife wanted. The financial team was able to get our monthly payment where we needed it to be. That was three weeks ago and my wife still could not be happier with her new car. Thank you, Diane!

I recently purchased my second Highlander, after owning my first one for 14 years. Last week I took it to the mountains and really enjoyed the way it handled It's a very smooth and comfortable ride, and I look forward to having it for many years.
My sales experience was such a pleasant one. No pressure, which is of importance to me.

They performed the repair very well and had the car done on time

This was about the most easy and enjoyable as a service experience as one can be. The staff was very nice and helpful. The customer area was comfortable and not cramped like most. They had Starbucks coffee and pastries as well; With past service experiences at other dealerships I am used to long waits but my truck was in and out very quickly.

Very disappointed this morning at the Wilmington service department to find total disregard for the well-being if customers. No staff were wearing masks. No staff seemed to be paying attention to distancing from customers. The small plexiglass shields at the service desks were of no use when the staff person had to step to the side and reach around to share the information on the service ticket. I ve been a customer for many years. Totally disappointed in your lack of concern. You can do better.

I took my 2018 4Runner for its two-year maintenance check to Hendrick Toyota. The were quick to receive me, find out what checks needed to be done and any additional maintenance I required. They did the check up quickly and I was on the road again after only 25 minutes, a record for me.

Great experience!! Love my car so much!! Must go if you are looking for a great deal!!

Great place. The key to a great business is to offer more precieved value an the actual cost and I recieved that on Saturday. After service, they cleaned my car, and while I was waiting in enjoyed a Starbucks dark roast and watched TV. I will be going back to Hendrick Toyota Scion of Wilmington for service of my car.

As a first time car buyer, I was nervous to make the purchase but Joe and Nathan were both wonderful and helped me through the process. They answered any questions I had and worked with me from start to finish. Nathan was kind when we had to stay after closing time to finish the paperwork. When I came to pick up my car after purchase the car was cleaned again and filled with gas. Joe showed me how to work everything and helped me set up Bluetooth. Staff was all friendly.

Been in to this dealership multiple times over the years. Not very honest in my opinion. I have gone to other Toyota dealerships instead. Twice I have left and bought other vehicles just because of dishonest practices. Another time I flew to Charlotte to purchase a Tundra and spent the same amount of money as I would've here but couldn't handle the lack of class . The last time I was purchasing a Land Cruiser they advertised on their website but was at another location and gave me no assistance. I had to drive to Charlston Toyota to purchase the exact car. The manager told me it was sold and I should buy the one on their lot. The only reason why I gave 1 star is that there is no option for zero. I would save yourself the hassle and drive to the next closest Toyota dealer.

Terrific experience. No nonsense. Salesperson, Brian, was excellent and answered all our questions. We did our research previous to shopping so we basically knew our price point and the dealership met that price. I would go back.

Poor unfair no lifetime warranty, wouldn't recommend to my worst enemy

Rosemary was an excellent salesperson! We couldn't have been happier with our purchase experience.

Sylvia took great care of me as always, she's the best, that's why I have been going back for 15 years!

I purchased the oil change package for 6 oil changes with synthetic oil from Toyota since with the discount it was close to the price Wal-mart would charge with the confidence of having a dealer perform it. The waiting area in the remodeled dealer is much better now having quality coffee, bottled water, hot chocolate and decent seating to wait in.

Great service. My service writer was friendly, professional and explained everything they did to my vehicle. And I was in and out in a reasonable time for my 10K recommended service ! I thought I had messed up my monitor on my dashboard but he showed me what I was doing wrong and voila.

Great explanations, comfortable waiting room, kind customer service! I get all service done here. I know it s done right every time or they ll honor fixing it.

Although I had a very helpful service representative this time - he informed me that I had not effectively used the service package I had purchased 3 years ago. He told me that my truck s oil only needed to be replaced every year or 10,000 miles ... and I had been having it changed every six months (much less than 10,000 miles)... so I basically waisted most of the oil changes in my package. None of the previous service reps ever mentioned I didn t need my oil changed - nor did the service rep who sold me the package.

Update:
January 2020
I had been experiencing a constant squeaking since from under the hood and over the course of a month it progressively got worse. I scheduled an appointment with our local mechanic to investigate.

July 9, 2020
Regarding the former review/post - I was never contacted or followed up with. Then when I scheduled my regular mileage service

All the staff at the Toyota of Wilmington is very nice and professional. They provided me with the best customer service experience for a first time car buyer. They were there for me whenever I needed them. Thank you for such a wonderful experience!!

Just bought a car. Excellent service and no pressure.

Went in for a service issue with a 2003 4 Runner and three days later drove a 2020 4 Runner home, I d say that s a great review. BTW this is my 3rd Runner.

Between having Patrick Szabo help me find the perfect car, and Reed Westra helping me with my financing, my experience here was amazing! Thanks guys, and keep up the good work!

Liz, Stacey, and Daisy were amazing to work with and provided expert guidance. Our family is thoroughly enjoying our new Tacoma!

Staff was very knowledgeable about the vehicle I was interested in and felt they worked very hard to come to a price that I was satisfied with.

Very friendly and helpful staff in the service department

I was really impressed with the sales staff and how easy and fast the process was .I will be referring people to your dealership as well as buying my future vehicles from you .

Slow on service this go-around. I have a pre-paid maintenance plan, so scheduled an advance appointment for a routine 5,000 mile checkup. Only needed tires rotated this time (no oil change), but it took 1 hour and 45 minutes to do this minor service.
Apparently, the service was originally started by one of the mechanics, who got pulled off onto another job... and eventually my car was re-sent to the Express Service section (I guess that is the section designed for minor jobs) for completion.
Seems like better coordination could have been done to either get it put in the Express Section initially, or the mechanic who dropped the job part way though could have communicated better, rather than waiting for nearly 2 hours.

Originally I went in just to look around and see what deals Toyota had to offer, I was greeted as soon as I got there by a salesman by the name of Josh Destafino, he was very polite and took his time to find out exactly what I was looking for as we walked around the lot. After test driving and going over all the features we decided the 2016 Highlander fit my needs. It was a bit more than what I was looking to spend but Josh worked with me on the price and got it to exactly where I wanted to be. A few hours later I found myself driving away in my new car and I have to say, it was one of the best experience I've had at a car dealership and I will highly recommend Mr. Destafino to anyone who is in the market.

Not a regular checkup. Checked a few things and that was all. Took about 20 minutes to complete. Will get the complete check-up the next time, including changing the cabin air filters.

Exceptional Service from my salesman Andy and the rest of the staff!

Great service at Hendrick Toyoto. Service Specialist Mr. Sykes was kind, courteous, and thorough. Fast regular service.

The service that l received on my 2017 Toyota was 5 star all the way, l came in for a regular service and some issues where found during that service , I am so glad that Hendricks Toyota are the only ones that have ever service my truck because if not the problems would have not been detected and for that I am grateful because I love my truck and to my service rep Evan thank you Sir for a thorough job you are the best 5 star service to you . God Bless .

Although I had an appointment it took 3 hours to do an alignment on my vehicle.

I made an appointment for my car on a busy Saturday but Hendricks was able to take care of me in a timely fashion...
The waiting room is state of the art with an excellent coffee maker, honeybuns, and lightning quick wifi. There are several cozy areas to sit so that you can avoid certain TV shows and/or children. And, for the kind mother, there is a separate room for children to play in with a tv and comfy child sized furniture.
Great place to take your car for Toyota care.

our service visit was a great experience. our service advisor wil taylor was very thorough in explaining to me what needed to be done.

Kaleb provided great service he is a excellent employee. Thanks for the help

Mr. Paolo Scalici was an excellent representative of Hendrick Toyota! He was professional yet showed that he cared about why we wanted a new car and what our intended use was. He was very courteous and met all our needs. Thank you.

I have never had to wait dropping off my car for an appointment. I waited 15 minutes along with three other people with appointments at the same time. I wanted my car washed after the service was completed and it wasn t done. In the past we were given a code to do the wash ourselves but due to recent damage to the car wash system the workers were the only ones to do the wash. After waiting for service I chose to not wait any longer. We have been coming there for ten years and have never had any problems like this. Disappoint

The staff at Hendrick Toyota of Wilmington is friendly, knowledgeable and very helpful. Each time I ve had my vehicles there for service they get me through quick and make things simple. Eric Sykes is an amazing Service Advisor, he is friendly, helpful and understanding. Would highly recommend this dealership and will continue going back.

Took my Prius in to determine if I needed work. Turned out I didn't need anything and was not charged. Professional and efficient, I would recommend Hendrick Toyota and Keith.

Salesmen aren't pushy here. I worked with Alex and he was funny... Very funny. He was extremely knowledgeable and accommdating. Thanks again Alex.

The location itself is nice. Free Starbucks. Service department is fast as hell. You also get a free carwash after service.

I dropped my car off the day before my 15,000 mile service appointment and it wascompleted the same day. So I was not without a car but for a couple of hours.

The guys in the service center are awesome, so thankful to have came across this place !

Worst place ever. Biggest scammers. Would not recommend them at all. Already tried to talk to them with no luck. Don t worry I have told many people about what they did and also have friends and family that work at another toyoto dealership and shared with them about this place. So sad people have to con you at buying cars.

Service was great ! Everything went smoothly, we even has some recommendations on some safety issues! Only waited about 1.5 hrs for lots if service work the car needed.

Great customer service from Frank Barbara. Looking forward to my next service with Frank and Hendrick Toyota.

I actually enjoyed my experience with buying a new vehicle. My sales person, Daisy made it an easy process and made sure I got exactly what I wanted. I will buy again from Hendrick Toyota and use Daisy. Thank you so much!

It was a great experience we we purchase out SUV Qx56 the sales manager was awesome he listen of what we need it and made it happen but last year on 2018 the experience was not as smooth as the previous one the sales man that was assign to me was not helpful sometimes being the top salesman doesn t mean it will be a good fit for everyone anyway for the past 3 years I always replace my vehicles on December sometimes when sales people focus on the sale not on the customer loyalty the dealer loose this was the case I now took my business to other dealer that I feel value as customer that purchase on average 2 to 3 vehicles per year

My son bought a car here but we end up spending about 4hrs because he was shopping for the cheapest car ins. (he's 18..ins is crazy expensive) Diana was the best. She was on her cell calling different car ins. getting quotes for us. She was so helpful and patient. She put up with us for hours without attitude. She made us feel so comfortable. Without her, this purchase wouldn't of happened. Thank you Diana!

Drake Beasley and Josh from the finance department were a pleasure to work with and were more than helpful from my first question, to the moment we walked out! The whole experience was the fastest I ve ever spent buying a car at a dealership. Will definitely recommend my family and friends to Hendrick Toyota.

Joe Honeycutt is the best! He always takes extremely good care of my vehicle and ensures everything is right before I leave.

When I came in for my vehicle service I talked to the service supervisor named Greg Veasey, he was very patient with me on all of my questions and concerns. They were more than fair and everything they did for me. My sales person's name was Naomi and she was absolutely amazing to deal with and very knowledgeable. Thank you so much

I don't appreciate being told that my brake fluid was black and need changing which would have cost me $129.00 when it didn't need changing!

Great customer service. Luke (sales) was friendly and knowledgeable, no pushy sales pitch. They have followed up with me multiple times since my purchase to make sure I'm happy. I came in for service on my car, Keith gave me a loaner when he realized it would take a while. I've never had that kind of service at a dealership.

A little backed up. But a good place to get your Toyota.

My Yaris needed an oil change shortly after I moved here. The staff at Hendrick Toyota was fantastic. The receptionist set me up with an appointment the same day. The staff was friendly and very welcoming to my dog and I. Thanks so much for your hospitality. We will definitely be back!! =)

Fast and efficient visit! I had multiple things done on my car and it was all explained to me and I was on my way in less than an hour!

Everything went great.During the time that my wife and I were there,everything was accomplished in a timely manner.We were in and out in about an hour.The service department was informative and helpful to explain everything that was going to be done to our car and the costs.Everyone at the dealership were very nice.

This dealership is awesome, they have a great selection and the pair I worked with were so awesome and helpful through my first car buying experience. I am in love with my new car!

Thank you Brendon and Naomi!

Horrible guest service. I wish I could give them a zero.

I own a Prius but did not purchase at Hendrick due to a better price and warranty available at Stevenson. However, I do use Hendrick service department. I usually have a great experience with the Service Dept. Dara and Sylvia are always so kind and helpful.

I just purchased a new Camry from Brenden at Hendrick Toyota. He made the experience very easy from the test drive through the delivery of the car. He even followed me all the way back to Leland with my old car so I wouldn't have to make a second trip. This was the first car I've bought in 13 years, but my, how times have changed.

Eric in service was very helpful and directed me to Randy in sales who was fantastic! I walked away happy happy happy! Got into the truck I wanted and the payments I wanted. No hassle. Very helpful! I ll be dealing with these guys every time!

Pulled in to the lot to just browse. Kim Wehinger met us outside. We were looking to eventually trade my 2016 4Runner for a new one. All I was sure of was I wanted a 4Runner with third row seating option. She checked every one on the lot until she found one with this feature and within 2 hours we were driving off the lot with a brand new 2021, metallic grey, 4WD! I didn t like the stock rims so she made arrangements to trade them for ones that look awesome on it.
I feel comfortable texting or calling her when I have questions or can t figure something out with my vehicle and I have a few times!
She is a rock star and if ever I need a new vehicle, I hope to deal with Kim again! I will definitely refer my friends to her and Hendrick!

I always receive wonderful service at Hendrick Toyota!

Our vehicle broke down and with minimal available time for research and not a little trepidation, we chose Hendrick Toyota to assess and make repairs.

We couldn't be happier with not only the news of an inexpensive repair, but also the personableness of our Hendrick's contact, Keith. In fact, it seems extraordinary the attention and timeliness with which a 13 year-old car would be dealt.

I haven't any knowledge of Hendrick's car sales performance, but certainly will in the future after having such a fantastic experience with Keith and the service department.

Worst service experience ever........if your not white expect to wait hours for any service advisor to help you.

Hendrick Toyota Scion Wilmington did a great job processing the purchase of my new Yaris iA. They were thoughtful, informative, and polite. I would definitely recommend this dealership if you are in the market for a new Toyota.

Thank you so much, Keith Sullivan! On the Saturday before Labor Day, we were headed for a week long vacation to Oak Island when our truck would not start at a gas station near Greenville, NC. We arrived at the dealership at 5:45pm with our Tacoma behind a tow truck. Keith stayed after his going home time to try and get us back on the road but needed parts from the closed parts department. We came back Tuesday morning at 7:45 and our truck was already in the service bay. At 9 we were on the road to Oak Island with a new battery and confidence in the electrical system. Thanks, Keith, for all your efforts to save our vacation and get us back on the road as quickly as possible.

Overall I would absolutely rate this experience as excellent!! I thought the staff was incredibly friendly and professional. I was very skeptical going in since this was one of the larger purchases I had ever made. Chad really took the time to address all of questions and concerns and never once made me feel pressured. Hats off to him and his entire team guiding me through it. I would recommend them to anyone in a heartbeat.

Service Dept and Sales team did a great job for us both with maintenance and when it was time to replace our older Toyota.

Great experience staff is always willing to work with us on any type of questions and situations.

Exceptional service. The Rep went above and beyond!

The service and parts staff are always informative, courteous, and friendly. It s a good day when I visit Hendricks Toyota for a regular maintenance service. Especially helpful are the Service Managers Gregg Paige, Gregg Vesey and customer service person Josh Faucett.

I can say without a doubt that there customer service department and maintenance departments are above and beyond exceptional! Brilliant service and for that I will continue to have my vehicle serviced here!

Josh Faucette was great! Got me in and out and made sure I understood what they would be doing with my car. Thank you! Glad to be a new customer!

I had my 20k service performed. It was very busy but my car was ready before I finished my coffee! And it had been run through the car wash for me! As always, the staff was polite, professional and handling the heavy traffic calmly. I always have a good experience..