Toyota of Lake City Review

Your finance team lie to customer. I bought my Toyota highlander on Saturday and purchased extended warranty and north west protection package. Your team sold me it for 3850$ on Saturday night. After searching on google i realized that I over paid and on sunday morning I visited your dealer ship to cancel these items. Your sales person told me that it is finance people work and they will do it and they will come on Monday. I called on Monday multiple times and left the messages. NO one replied. On Tuesday (delivery date) i asked finance person to cancel it. But he simply told me that we can cancel it and told he has sent the documents for coverage. After more discussion he agreed to return me 500$ and TOOK OUT THE contract which he has not sent any where till then and just reduced the amount. It means that he was having the contract and he has not sent it any where for registration and just want to earn money and don't want to cancel it. If this is the way to earn money then I am sorry I will not recommend this dealership in my workplace (Microsoft) and in my friend circle. Best of luck for your future.

More :- Vehicle which was ready for delivery is having sand on mirrors and dust inside the cabin.

As of now after complaint to GM they are working with me on resolving this issues. It seems due to 1 bad people they are suffering.

Offered some more discount after complaint. But still I feel as a customer you should not just rip off the custom for money. I spent 45K+ money and no happiness while moving out of dealership.

Great customer focused sales staff. George Chaker was our Sales agent, and going into the dealer I had done a lot of research on pricing, etc... My wife new exactly which model she wanted. George was knowledgeable, friendly, confident and very informative. My wife found the RAV4 model she wanted and George produced it within 10 minutes correct color, interior etc.. The negotiations were typical Dealer back and forth, and overall she purchased at a fair price. She purchased some extras from the dealer and I have full confidence the Dealer will follow with these Options. Once again, anyone looking for a Toyota or any used car, go and see George Chaker at Toyota of Lake City

Great Experience buying a new Toyota Camry from here. The sales person, George Chaker, was very helpful. He helped us with everything we needed and went above and beyond!

I bought my first car from Toyota of Lake City. As fun it is, it can be hectic and stressful at times. This was the third dealership that I visited and got a solid price. Though I planned to not buy before visiting good chunk of dealers, could not say no to George and CJ. Very practical and genuine people. Highly recommend George Chaker and Toyota of Lake City.

We had a great experience with Toyota of Lake City. Jon Van Patten was extremely patient with us and took the time to walk through all of the vehicle features as well as work with us on our budget.

i had great experience purchasing my second brand new car. Thanks to Anna Moon. She was extremely helpful and knowledgeable

Got a great deal here from my dude Chaz. I feel like we are actually friends now....which speaks to the culture at lake city Toyota.

worked with Max to purchase our new car and Shane in financing to help us get the deal done. Both were courteous, professional and kind.

Just traded up to an FJ-cruiser. Love the SUV and what really got us was the service we got to get to our price point for the vehicle we wanted. The staff worked hard to get us what we wanted and even a little extra. The manager even ran to the store to get me a soda. Highly recommend this dealership.

Thanks to the great response, I'm going to edit this review.
I bought a Camry in Fairbanks and shipped it to Seattle when I was a student at UW.
[Sidebar] because winters in the Interior of Alaska are worse than wicked, there are certain fluid ratios that help a car survive -50 degrees (yes, you read correctly, that is 50 degrees below zero). I booked a full systems flush at Lake City Toyota because the car had those Interior AK-specific ratios that were no longer necessary in balmy/gloomy Sealand.
I read way too much into the tech/rep/whomever remarking to me that my car's coolant was 60%/40% as if I didn't know it (I believe we have covered the -50 degrees). His remark ultimately indicated that he was the last to realize that that's why I booked the flush; perhaps he had never encountered that scenario. It is unfair of me to assume a person will use context clues (ie Alaska plates, after market heating elements on the car, etc.) and it is equally unfair of me to assume he was treating me like I was ignorant of how a vehicle operates.
One more star for that response.
Thanks, Toyota Lake City, I know you mean well.

They add on a "second sticker" price. Ignore it and start negotiations with the Manufacturer Retail Sale Price (MSRP). I thought dealers did away with this nonsense. WATCH FOR THE UPSELL when signing the final paperwork, and read it over carefully!

Went to one Toyota dealership not such a great experience. Found ourselves back at Lake
City. Friendly staff willing to go the extra mile. Left with new 4 Runner and new family. Don't buy a Toyota anywhere but Lake City. Chris and Shay really worked hard to meet my wife's needs.

Anna Toogii
I purchased my 2 cars from them. Anna gives me best services and she is best saleswoman.

We had a great experience getting our first new car at Toyota of Lake city. Nick was super helpful and took us on an extended test drive that sealed the deal. Everyone was friendly and easy to work with. Super clean and nice dealership. Loving the new ride!

***Outstanding buying experience***

Pros:
- Professional team from top-to-bottom that is focused on providing a fantastic customer experience
- Great selection of vehicles
- Informed sales team that allows you to make your own decisions
- Clean and inviting facility

I purchased a new vehicle from Toyota of Lake City and had a fantastic experience.

Salesmen: The Sales team was fantastic (particularly: Jackson - Salesman; Larry - Sales Manager). They went over all the details of the vehicle I was interested in and answered all my questions. I found their knowledge of their products exemplary. When I asked an obscure question, they went out of their way to find the answer for me. What struck me the most was their goal to give the customer the best experience possible. I felt comfortable evaluating the vehicle at my pace and never once felt pressured by their team. During price negotiation, they were very upfront with me, did not play any games, and provided a fair price.

Financing: Once I made the decision to purchase the vehicle, their finance team (Raad) went over the appropriate documents. This experience was just as outstanding as working with the sales team. He explained in detail the various warranty options (both standard and extended) and his honest opinion of pros and cons. Again, as with my experience with the sales team, I never felt pressured to purchase additional coverage as Raad did a great job of explaining why I might want the services his team was offering.

Sale complete: After the purchase was made, the sales team (Jackson) made sure I was able to customize the vehicle features (onboard application suite) to my preferences. Once complete the sales manager came by to make sure I had a good experience as well.

Post sale: The following day, the GM, Chris, personally called me to check on my experience. I was very impressed with his professionalism and attention to detail. I realize that a GM is very busy and was very pleased to see him take time out of his busy day to personally call and check on my experience.

I can not speak highly enough about my experience here and will not hesitate to refer others to this dealership.

Background:
30-39 yrs old Asian male. Purchased new. No trade in. Previously purchased new from Michaels Toyota in Bellevue.

Nick was very helpful at getting us a good deal on a year old Camry and made figuring out all the paperwork simple. Would recommend other people buy from him to avoid headaches of all the transactions.

Overall experience was amazing and focus was purely on what I need. No pressure, no trash talking like some other dealers did when I told them I m getting better pricing with Toyota at Lake City. Every one from sales to finance was very friendly and well aware of their products. Huge thanks to George, Shay and CJ.

Update, just bought another vehicle and the experience is consistent. Thank you Ali!!

Great staff, great managers. Friendly, no pressure service. My wife had a Toyota and it runs great. My next car well definitely be a Toyota. This dealership has a special for Costco members too!

Really great selection of all kinds of used cars, from almost new to older with lots of miles left to go. Great service!

I recently bought a Prius at Toyota of Lake City and the entire experience was remarkable. My sales person Tae, really took the time to understand what I was looking for in a car that was within my budget. His questions were thoughtful and he listened to my answers, while providing valuable feedback.

Shay, the finance manager was equally thoughtful and was extraordinary at finding the right finance situation for me. He explained everything in detail and contributed greatly to my sense of being cared for. I was treated with respect throughout the entire time, and was presented with options that I could work with. There were a few minor dents in the car, which they fixed without charge and provided a free rental while the work was being done.

As a single woman, car shopping can be intimidating, but those fears were quickly dismissed soon after I entered the building. Everyone was friendly, informative and made me and my grandchildren, who were with me, feel at home. Thank you for making this such a positive experience. By the way, I absolutely love the Prius.

They are organized, competent, and fair. Worth the drive.

George was helpful and thorough with our car buying experience. We received a better deal than Costco had even offered.

I did a stop over for some open barbeque and met a couple of staff there.... they were friendly and on the other side they have so types of cars for sale new and not new cars

Very good experience here, Isaac Wright who helps me a lot about all the procedures I need to follow, very nice guy with smile on his face all the time. Also he gives me a lot of details about the car, New Camry, which really important to me to fully knows this car.

Worked with Anna on finalizing my first car. She is really amazing in gathering the requirements and come up with the prefect car for you. She is very helpful and will cotinue helping till the end.

Awesome process, Frank worked very hard to get me into a 2013 new Camry that suited my needs and my budget. I absolutely love, and they didn't haggle over price. They gave me a great price from the beginning, and the deal was the easiest and most seamless I've ever had. At no time did I ever feel pressured. I've been to dealerships where they've played a bunch of games to get me to sign on the dotted line, but Frank at Toyota of Lake City and Randy at financial manager was very professional and straight forward. This will be the first place I go the next time I need a new/used car.

Y'all. If you're in the market for a new car and want an easy, personal, and low-stress experience - this is your place. George Chaker was AMAZING. He was extremely friendly, knowledgeable, and bent over backwards to make sure I was comfortable and pleased with my purchase. Shay Wilson in financing was insanely helpful, kind, and professional. I could not have asked for a better team, and I will certainly be coming back!

I came to the dealership due to my lease ending for my Prius C. Nick was very helpful and went through my options with me. I decided to purchase a new Prius C and it was a smooth process. I would recommend Nick for future buyers.

I bought a Camry three weeks ago and I can still remember the kind and welcome greetings from Chaz. I had been hunting cars for a month and their service and honesty earned my decision! Overall, I m happy to get my car here.

We didn't drive away with the most expensive car on the lot. We drove away in the perfect car for us. By asking us what our needs were, David and Carlitos were able to match us up with the perfect model. We thought we'd be forced into an SUV sized model. Instead we got the compact RAV4 (with rare 3 rows). Our family fits in the car; the car fits our urban life; the price fits our budget. Thanks guys!

Second time coming to this dealership to buy a car and they always take care of me. This time we had Mark help us and he was knowledgeable and helpful during the whole experience.

Bought a Sienna from James Lynch yesterday. Awesome car, awesome guy. Definitely went beyond the extra mile to get my family into our amazing new van.

Jimmy was very kind, patient and helpful in dealing with my wife and me. I recommend him to you.

I was working with Chaz Jenkins last week and eventually ended up with a new, shiny Toyota Tacoma. Chaz was very attentive and helpful and made the transaction a pleasant experience.

This is my second truck purchase from Toyota of Lake City. Nick was my salesperson this time and was courteous, professional and well versed in the details of my new truck. The transaction was easy, fair and I was made to feel comfortable during my visits there. I traded my original truck in and they met me with a decent trade value that made the transaction fair for both of us. Paperwork took a bit longer due to my unique situation, but they were able and happy hold the new truck (that they had to source at another dealer) and still get me the special Toyota financing that was time sensitive. Easy and stress free for me, hopefully for them too! For service, I had always had my last truck serviced there (Troy took great care of me) and I will continue to do so with this vehicle as they always got me in on a timely basis and kept it working flawlessly.

One suggestion - Might be worth putting in a wash and detail bay for services other than an oil change. Apparently it would go a long way probably for some people on these Yelp reviews. But the free Brown Bear Car Wash tickets are nice!!

Thanks guys!

COSTCO BUYERS BEWARE! Reached there after driving 30 mins as they were referred by Costco car sales program. Met Joy, as she was the one sending emails and calling/leaving voicemail's the day since i enrolled in Costco program. She gave me a blank look like she was just not interested in my business. Gave her car name and model i wanted to see. She told me to wait and after 15 mins, she raised her hand from the door and said i can see the car. I got into the car and asked her for key, she made a face like i was about to run away with the car. i explained that i just want to look at features in car. Then i told her to explain features in the car, and she started talking gibberish (like this button is there for nothing and this car has this bumper, i think they put new.)

I made my mind not to buy from this place, but still wanted to know what Costco benefit they are providing. So finally the Costco benefit was - $300 off on an optional $899 green Car package. Then there was another charge of $800 in her estimate of some insurance. I asked her about it. Her answer was "It is there for your low down payment" I said I will put full down payment required, so what %age should i put down? and she was like "it depends, but i prefer people to take this insurance". I looked at her face and tried to understand what exactly she wants and she's high or tired or what. But she was totally confident about what she said. Then i took a pen and paper and explained her numbers on paper and she said my maths is wrong :). Then while waiting for her manager, i asked her if shes from area and her reply was offensive contrasting politics. Then i realized that maybe because of my middle eastern look she is just being forced to sit next to me, and i got answers for all my questions about her rude talk and i politely left this place.

I got new 2018 RAV4 from Toyota lake city. Sales woman who is Anna Moon was helped me a lot and gave excellent services. She was professional and knowledgeable. Thank you so much for the good services.

They absolutely nailed my girlfriend on her first time auto loan interest. When I asked them about it, they admitted they could but wouldn't get her a lower rate. They sent the vehicle out with a bad rotor. When I called them about that they, siting that it is unsafe, they said they'd call me back. I went in and explained the car had problems and received a shrug. Will not buy from this location again.
(After posting this I received the response below that she basically shouldn't have agreed to the rate, showing a lack of accountability for taking advantage of a first time car buyer. Every other Toyota dealer we've been to treated me much better than they treated her. Why would making things right require more than two phone calls? The guys know the black Pilot and the lady they sold it to. If you wanted to make it right she would have heard from you already.)

A few months ago, while I was parking my car, my front passenger side bumper snagged on a high curb. The bumper cover was pulled away with a plastic part cracking off the car. The jolt from pulling my car off the curb also shattered my headlights. I wasn't driving much because of COVID, but recently, I finally had time to fix my car. I researched parts and how to install the parts I needed. The headlights were easy but the bracket for my bumper cover was a bit harder to identify. Mike Stonebraker from the Parts Department was so helpful in helping me identify the part and what tools I'd need (10mm socket wrench) to replace the bracket. He ordered the part for me and it arrived the next day. I don't think I would have had as easy of a time replacing that bracket without Mike's help. What I feared was an expensive and lengthy fix ended up being under $100 and took about an hour of my time. I am very grateful for Mike's help!

We went through the Costco Car Program while searching for our new Rav 4 Hybrid. Through the process we were introduced to George Chaker. He was awesome to work with! Very knowledgeable about the program, professional, and worked hard to get us into a car that had all of the options that we were looking for. He was extremely easy to work with and made sure we received 5 star service through the process. He definitely succeeded with that as we have been enjoying the car! I would definitely recommend Toyota of Lake City for your vehicle needs and encourage you to ask for George!

Chaz Jenkins was a great help in getting my Rav4 Hybrid XLE. I highly recommend him to you as a sales person who will truly have your interests at heart and will serve you well..............thanks Chaz!

I inquired in Toyota through through the Costco auto program online and they sent me information to lake city Toyota. Within an hour or so, internet sales specialist Nick Wanta reached out to me and answered all of my questions quickly. He followed up our conversation with an email the next day and was very helpful taking care of the rest of my questions and got me in for an appointment when I was ready. On my test drive he was was very knowledgable of all the functions the vehicle had to offer.
Once we got back to the dealership, Nick worked hard to help me transition smoothly out of my lease and into my new rav4 hybrid and at a price I was happy to leave with.
In addition, to Nick's welcoming presence, the staff as a whole was pleasant doing business with.

Great people and parts department. I always come here for the best parts for my truck. Their service department is great too, highly recommend them.

We ve owned a lot of cars in the past 50 years and this was by far the best buying experience we ve had. Our salesman, Max, was very knowledgeable, professional, and generous with his time and experience. He was very believable and exuded genuine enthusiasm. No pressure. Shay, in finance, completed the experience smoothly and efficiently. This is our first Toyota but won t be our last - and only from Max and Shay on Lake City Way.
L and J S
Kirkland

My wife and I had a great experience buying a car from Branden, he was helpful and did not try to oversell us. Test drove it and walked out with the car in the same afternoon.

Mehrgon was really friendly and gave me a sweet deal on a RAV4! I m fresh out of college and tying to save up for grad school so I was lucky to be working with him.

I regret buying my car here. Working with Finance team is painful. There will be a hard sell to take Vehicle Service Agreement(VSA)and other plans. No details on these agreements would be shared before you enter the finance room to sign the papers. I was told that I cannot buy these agreement once the car leaves the lot. Toyota Financial Services confirmed that I can buy any of these agreements till manufacturer warranty is valid (3 Years or 36K miles).

In my opinion, if you are buying Toyota you would not need VSA. The company is simply hedging against a quality product they sell. If you are truly considering buying VSA or other agreements, do more research. Mind you there are lot of exclusions which is why I decided to cancel. There are so many options apart from the Platinum plan that the Finance will pitch for. Do your research.

Had to take multiple trips to cancel the agreement. Received the refund from TMIS but not from the dealership which is taking forever. I'm so frustrated about making so many interactions with dealership and TMIS. Buying a new car should be seamless. Working with the finance was anything but seamless. Saving the sales team, my car buying experience here was pathetic.

I took a friend with me at 7 pm on a Monday night to be sure I didn't buy a car on the spur of the moment. I just wanted to test drive the Rav4. When I called to see if they could help me so late at night, Chaz Jenkins told me to come on down. He greeted me, ready to go, explained everything about the car and took me on a test drive. I received such excellent support in evaluating the car and the options offered to me that my friend knew there was no point trying to stop me from buying it on the spot. Bari Bhurgri took me through a thorough explanation of financing and paperwork, very clear and respectful. No pressure from anyone, fair pricing. I knew I wanted the electric storm blue model and wondered when I might be able to pick it up. When we walked out of Bari's office, there it was, freshly washed and ready to go. Chaz set up my bluetooth, cruise control buffer, and other features on the spot. 9:30 pm. Done deal. Everyone stayed let to let it happen. I had a great experience the whole time and highly recommend Toyota of Lake City, Chaz, and Bari. Followup has been excellent as well, and I love my car.

We were not really looking to purchase our Highlander at the time, but Maya Goldstein was such a gem and so helpful that we were happy to change our minds. Thank you Maya for being a great sales associate. We love Toyota of Lake City.

George was super attentive and helpful. Extremely grateful to have worked with him in the process of leasing my first car. Thank you!

The price is lower than other dealer. The salesman George is honest, and worth to trust. I bought the satisfactory car.

We just traded in my 2016 Rav4 Limited to a new 2019 Sienna XLE at Toyota Lake City in April. George Chaker took care of us and help us get what we wanted (the color, features and most specially the best trade in value we could get for the Rav4). I highly recommend George and Toyota of Lake City.

The transaction was efficient and I was able to drive the car home within a couple hours. The staff were all very kind and friendly. I especially appreciated the constant sanitation they were doing. It was a pleasant experience and a great deal. Nate was the sales manager that helped me with the deal. He was very on top of communication and was also super responsible, as he stayed longer than he was supposed to just to make sure that I was properly taken care of when I arrived. I highly recommend this dealership if anyone is looking for a good deal and just good people to work with.

Went to Toyota of Lake City and was immediately greeted by Chaz Jenkins. He proceeded to answer all my questions and helped me pick out the best car that fit my needs. I originally went there wanting a Prius C but after test driving it it and looking the trunk space I decided it was too small and Chaz helped me find the perfect pre-owned Prius. He even followed us home to get the title of my car I was trading in. I had a great experience and had no wait time and felt comfortable.

Looking for a Toyota Rav4 or 4Runner, Khan was our sales person and really helpful! We told him we had an upcoming appointment and could only view the vehicles for a short time. He offered to drive them up to the front as it was raining. Did not feel pressured at any moment (like most dealerships that are just after the sell), Khan knows the importance of building real relationships for the long term mutual benefit. Highly recommend you ask for him on your next visit! Thanks Khan!

Good experience, got the car I wanted with a patient salesperson, James C. Not too much pressure but I did come prepared.

Ali and Nate are awesome! They were so helpful and thorough with getting me in a lease that I was comfortable with. They were very patient with me and found a solution to all my car needs! Couldn t ask for better customer service!

Drove 25 miles to purchase my brand new Rav4 hybrid and I'm glad I did! Drove away very happy thanks to Jackson Hu :)

Frank helped my parents and I buy a car that we all loved at a reasonable price. He did an excellent job at answering all of our questions and was patient with us as we inspected the car. Not only was he very friendly but he was very knowledgeable and thorough. If you're in need for a new car, I definitely recommend Frank!

Thanks to Frank Chung for getting me an excellent deal.

Brought my Rav4 a month ago to have some repairs which I wasn't happy about, but Gabe and the managers in the service department worked hard to make everything right for us.

I've also brought my Rav4 in for maintenance and they are quick and efficient, and the waiting area is pretty swank: leather chairs, coffee bar which serves Coffee D'art, and there's a big screen TV. That's why I come here instead of the Toyota dealer closer to my home which takes them two hours and I have to wait in dirty old waiting area.

It's really great pleasure meeting Ivos Clement and Jackson Hu. I talked with Jackson on the phone and he gave me lots of good suggestions. Ivos knows the products very well. Ivos is very patient with my questions and explained every details clearly. What's more amazing is that he worked with me closely and came up with a great deal. I am very satisfied with the buying experience here.

Frank Chung-- Great personality, very professional, very patient took his time to take me test drive. Loved my sienna. With out the help of Frank Chung I wouldn't pick the right car for me. Happy to drive home with my new sienna.

David Putnam, and his entire team, were extremely accommodating and helpful. The entire experience was fantastic. I will definitely be referring friends and family.

My saleswomen Anna Moon is sincere, helpful and super quick respond to my questions anytime from 2016 to now. I got my new corrola in 2016 and she helped me from beginning to end of my purchase. I should highly recommend Anna Moon without any hesitation ! Good Luck Anna!!!!!

Jackson was so helpful in purchasing my new car! Very knowledgable and worked with my to find a monthly payment that worked for me! Highly reccomend

I knew I wanted to buy a Prius Plugin. A beautiful slightly used 2012 Prius Plugin was available, even in my favorite color. My very helpful salesman, Nick Wanta, got me an excellent deal on the car. The plug for the car was missing when I bought the car and within a week a replacement was found. No extra charge and no hassle. At purchase time I requested an extra key. When I got the plug, I received the extra key again at no extra charge. Nick has been available to answer any of my questions even after I bought the car and assures me I can contact him at any time in the future if I have further questions. If you are in the market for a car I highly recommend Nick Wanta and Toyota of City.

Not impressed with this dealership. We were ready to buy but they were very slow, overpriced, and had poor communication. We went somewhere else because we had a bad feeling about the place. Lake City Toyota, please don't respond to this review with a copy paste "We want to learn more, contact our GM" I see you have added to the rest of your negative reviews. This is my feedback. If you have a question for me, ask me here and I'll elaborate publicly.

UPDATE: If your GM won't talk to me here I have to assume you are a lame dealership. It's odd I write a lot of reviews? Why? And why doesn't the fact that your's is the only negative one concern you? To reiterate, I'm totally down to talk to your GM! Right here. Ball's in your court. P.S. You know this is a real review because you have a record of my visit.

We have purchased numerous vehicles at Lake City Toyota. They are always a pleasure to deal with. Nick Wanta knew everything I needed to know concerning the Camry Hybrid and how everything works. They have always taken care of our needs whether it be sales or service.

5 star rating for the sales treatment at Toyota Lake City with sales and leasing consultant Mohammed Ali. He listened carefully to our comments and requests and ultimately located a 2012 Prius that meets our needs at a very competitive price. Four years ago, similar great assistance from another sales person at Toyota of Lake City helped bring us back for this current purchase, of a second prius. This time Mohhamed Ali's superb help will make Toyota of Lake City the first place we look for future purchases. Recommended.

Ivos Clement was a great help getting me into the right car at the right price. He went out of his way to show up and make the deal work.

Thanks!

We walked out of this dealership today having come in ready to buy a new car. The sales person and sales manager tried twice* to raise the price of the car hoping we would not notice or become impatient. Looks like deceit is a standard practice there. Beware.

Nick Wanta was extremely helpful and knowledgeable. Really happy with Lake City Toyota!

Over 18 years I have purchased three cars here and had all three only serviced at Toyota of Lake City. I will never come back. After three calls to make a service reservation, I received a call telling me to let them know what day and they would accommodate me. I called back and told them Friday Aug. 16th. Today I arrived at 9:00am. The Blue Team service person told me that he typically does not respond to phone calls. I had a mailed recommendation for several service items and chose oil change, transmission service and alignment. My car was not moved until 3:02pm and I was told then that the car did not need the transmission service or the alignment. After 7 hours in the waiting room, I had only an oil change. I will never let my time be wasted by this company again. Oh and the snack bar never opened today.

They are really good at service... Bought my truck here and keep bringing it back bc they're very customer oriented.

I can trust the workers cause they work on my car like its theirs

My mechanic recommended a repair that he could not do because it required an alignment afterwards. Took it to the dealership because its very close to where I live. The staff I interacted with were friendly and helpful. I had them do a $40 inspection and they came back to me with an estimate of $2100 for the repair which was a rack and pinion. I expect the dealer to be a few hundred dollars more expensive than other shops but this seemed very high. I took my car to a trusted mechanic in Ballard and came out with a total bill of $1200 for the same exact repairs. I assume the work at the dealership is trustworthy and as I stated I had good interactions with the employee's. But almost a grand extra is too much for me.

We purchased a new 4Runner through Toyota of Lake City in Seattle from our home is Southeast Alaska. Their staff (Nick Wanta & Chase Gardner) made this a comfortable experience for us, offering us a very competitive price with no high pressure. They even offered to deliver the vehicle to the barge service for us. Highly recommended dealership.

I had been looking for a "new" used 4x4 for the last few months. This was to be my primary vehicle, so I was really picky. I was on Craigslist daily. Occasionally I would visit a dealer site. I happened to look at Lake City Toyota, saw a Highlander listed that must have just come in. It said call for price, I hate that. I stopped in Memorial Day on my way to the cemetery and talked to Chris the GM. He found the Highlander and I checked it out. It hadn't been prepped or anything, but, I liked it. He made me an offer. A good offer. I drove it and decided that day to take it. Olie, the salesperson, worked with me to make sure this is what I wanted and to make sure things went smooth. There were some cosmetic issues, but, it is a used vehicle. They found one major thing that wold have killed any profit they were going to make and I said to let it go. It's not a safety thing. Shay, in financing, who is great, worked with me on financing and I wound up with a better deal than either of my Credit Unions could do. Olie made sure I knew everything about my vehicle before I drove off the lot. She also got the owners manuals. 5 stars for Chris, Olie and Shay. I will recommend this dealer to others I know.

Excellent & quick service done by a professional and patient staff though they are quite busy.

I recently purchased a RAVHybrid from Salesperson Maya. She was low pressure and very helpful in answering all my questions. I'm a hard sell to buy a car, but I left with a car that day. I felt she helped picked out the car that best met my needs. Shay in Finance was awesome and I felt he helped me get the right plan to protect my purchase. I highly recommend this dealership.

It's really great pleasure meeting Anna Moon! She is knowledgeable and skillful. What is super amazing is that she is so good at knowing our needs. She explained every details , and helped us understand as much as possible. We have two very little ones coming along, and they as expected are not quite helpful and could easily lose patience. Anna made the process quite easy for us, and she is great with kids. Finally we were able to choose the right model, and made a deal on the price. Our buying process has been done with good quality and efficiency, thanks all to Anna Moon. We are very satisfied with every step of the way. Thank you Anna! You are awesome!

I would like to thank our salesperson, Eric Park, for his informative and friendly help in buying our new car. My wife appreciated Eric's attention to her questions, after having bad luck with other dealerships in the past. Eric was very helpful in answering questions and showing us different possibilities for the cars that we were considering. He also introduced us to several coworkers who owned the same model we ended up buying to get their perspective. When it came negotiating for our trade in, Eric and his manager Han Song, worked with us in getting a price that we were happy with. They gave us more for our car than the other dealerships that we had talked to. The rest of the staff that Eric introduced us to, such as the service and finance departments, were very nice and helpful too. Overall, I was impressed with the whole dealership and will be making the long drive (2.5 hours) to have the maintenance done at Toyota of Lake City.
I would recommend Eric Park and Toyota of Lake City for making the car buying process enjoyable.

James Lynch sold us a Honda Odyssey at a great price. Love our new van.

George Chaker was great help! I left the dealership very happy with my new car and no disappointments!

It was a great experience, thanks Anna and Rahd. I recommend this place!

I felt very good leaving there in my new Highlander. George Chakas knew what I wanted and my budget and he was able to make it work. It was a very good experience...and I'm a woman. Thanks George and CJ!!

Frank Chung is awesome! He was fantastic, knowledgeable and super efficient from start to end. He provided updates throughout the process, gave us a tour of the service area and even introduced us to our team manager, Gabe (who was also very friendly). The GM Chris Pappas is extraordinarily attentive and positive and gave us exactly what we wanted. We live much closer to two other Toyota dealerships but would recommend others to go out of their way to Lake City because they treat their customers so well!

I had a great experience at this dealership! The car salesman Chaz was with me through the experience every step of the way! Everyone worked together in order to find me most efficient and affordable car.

Best experience I've ever had at a dealership. Working with James Cui was great and everyone was very professional and friendly. Highly recommend this dealership!

James Cui is part of the internet sales team and he did a fine job! We appreciated his time and help. Thanks so much!

Thank you so much Anna Moon and Toyota of lake city. She was nice friendly and explain everything is good for me. I am happy with my purchase . I will highly recommend Anna to my friends. Wish you all best.

The staff here are pretty good. I purchased my car with Anna Moon. She was super friendly. I had to come in for late time, but she stayed very late with me and worked on all the documents with me. I am very happy with my purchase and I'd recommend this place very much.

Edited: Bought my RAV4 here, I have consistently received bad customer service with follow up questions and concerns especially regarding warranty issues. I asked several times prior to purchasing the car if a specific lift kit would be covered by their extended power train warranty, they said yes. But after purchase and when I asked them again about it they said it would not be covered. I have asked for help from finance and the maintenance shop to help work around this or make a recommendation and they have not made effort to help. My sister went in to finance a RAV4 and I tried to stop her because I told her how poor the customer service has been, but then Shay interrupted and said he would love to help settle my situation, convinced us everything would be fine, signed the new car for my sister and has still not resolved my current issue. There has been some effort but no results, I ve been waiting a few months now.

Probably would of bought a car here, but sales rep never called me back after stating he would. Found out the next morning they sold the car I was awaiting info for. Sure, first come first serve, I get it. But could of called me back to update me about it instead of making me wait all day. And yes, I did call back a few hours later but you guys were "busy". 2 stars because at least your receptionist had good customer service.

I bought a new Highlander from George C. He was super professional, hard working, helpful and, when there were a few things needing attention, he immediately remedied the situation. I also enjoyed working with the services department -- very responsive, knowledgeable, and helpful.

I love a good haggle, had fun working out the details with Jackson Hu. Nice guy, good salesman.