Toyota of Irving Review

When you go to this dealership always ask for Rodney he's the best salesman they have............He is a friend and partner till the end of the deal and after he still checks in from time to time to make sure all is well with your new or used ride. I personally had a few things came up and he jumped right on it and even got mgmt. involved to make sure I got taken care of. I'm truly a loyal customer for life and my family will be too thanks to the great customer service I received from Delilah and Rodney both. Thanks again guys

Mike is a roided-up sales director who told us he wanted to cancel our sale. We didn t want to, but when the sales director mocks you and he has a look on his face like he wants to kill you because you ve been told five different answers to a simple question and he s too impatient to listen, that s a sign to go somewhere else.

My experience was good as usual. I always make an appointment with Mike Gasca, service advisor, who is very professional and honest.

I was met by Josue, Assistant Service manager at the service center of Toyota of Irving. He was very friendly and suggested me to do wheel alignment for my camry. He did a great job. My Camry is running great now. I appreciate his professionalism.

Good Showroom...Friendly Employees Great Options...

Great place to buy and service. Always honest. Been going here for over 4 years. Service advisor Wes is very kind and professional!

My experience began with Sandra, who immediately made me feel important, and assured me that the car I was looking for was physically present. I arrived at the dealership at 9:00, and Brian (our salesperson), was straight-forward, extremely well-informed, and personable. After selecting my Prius C, we enjoyed visiting with Renee, who walked us through the accessories and details, after which we finished up with Ana and Mark, who managed to get me an excellent finance deal, and who were both incredibly knowledgeable, and made me feel as though I was much more than just "some customer".
Overall, my experience was a "Ten-out-of-Ten" !! (Or in this case, 5-stars-out-of-5)

I had some issues which were minor. But what has retained my loyalty is the service director Josh Morales commitment to great customer service. He reached out to me and took the time to make it right. His leadership is why I will continue to drive 70 miles round trip to do business at Toyota of Irving. In business you want be perfect but what speaks volumes is when an organization takes the time to make it right!!! GREAT JOB Toyota of Irving

I bouught a new camry 2015 from this location. I had a fantastic experience. My sales person was brian Smith, very honest and helpful person. I would recommend my friends to this toyota location. Fell in love with my new camry.

The service advisor Josue did a great job. He helped save me hundreds of dollars by providing a simple fix to the check engine light coming on instead of doing a full engine diagnostic test. The shuttle was timely and my work schedule had very little interruption. Great job guys!

Daniel Luna is great! I really enjoyed working with him and he did everything in his power to get the best deal for me.

Have been trying to contact the dealer for almost 2 hours and they do not pick up the phone, tried service desk, parts and nothing i can't make it today so I wanted to make an appointment.

Best experience so far, and this is now my family's 3rd vehicle with Toyota of Irving. Brian and Ivan made buying my new Prius C easy and comfortable. I left the lot knowing I had made the right decision.

Worst experience. They forced me to buy a used car (2014) at a high price. The price of new car (2017) is much cheaper than what I bought. Go here only if you want to be ripped off by them.

I was promised 0 percent financing, drove off the lot in 2017 Toyota Camry. (My sales guy, Calvin was amazing). called back everyday for 2 weeks to see if deal finalized and was told to enjoy my new car, that they would ensure the deal went through. 2 weeks later I'm told they couldn't finalize zero percent and they needed me to sign for 3 percent interest.

1) I asked the dealer for a quote by phone and the seller shared with me. 2) When I arrived the store the sales person confirmed the price.
3) Finally when closing the deal, the seller came with a 20% price increase claiming that his manager messed up in the calculation.

Do not waste your time quoting with this dealer, they will change the agreement.

This place is so shady. You walk with the car of your dreams in mind and they sell you what they want, not what you want. I ask the sells lady that I wanted tinted windows her response yeah you can ask for that... after I signed the contract she said Sorry the paperwork is already sent. There s nothing I can do! Also they just said to me the monthly payments but they never mentioned the total cost of the vehicle or for how many months. I m completely DISAPPOINTED!

Toyota of Irving is such a joke of customer service. Me and my wife went there around a month ago to get a XSE Camry and they took a long time to approve the credit, the sales representative evade us all the time saying a lots of excuses, and at least they asked for high down payment ($2,500+) He also recommended to us also to get a new Corolla, we just left that place. Now my wife and myself are very happy because we went to Toyota of Dallas and get approval immediately with CERO down for same car and model we was looking for, a 2020 XSE Camry. We check Toyota of Irving website againg and the car we was interested for is still there for sale, I am not surprised why they do not sale nothing. Terrible lack of communication or lack of follow up. Sorry guys! You lost our business...

My Sales Woman Marya is very convincing and knowledgeable.

Brian Smith is THE salesperson to see here. Hands down, he s incredible. Great customer service and follow-through. Wesley in the service department is amazing, as well.

I would never go to this dealership for any kind of repair work. One day we noticed that screw had punctured our tire. So, I took the tire off and put on our spare. We took the car and tire to this dealership for a free maintenance (under warranty) and so they could look at the tire to see if they could patch it. They told me that they would take a look at it. Later, they call me saying that the tire was no good and that I would have to get a new tire costing anywhere from $150 to $180. I told the rep that I was going to just get that done at a different company where I usually got my tire work done. After I pick up the car, I took the tire to Discount Tire, and they tested the tire. There was absolutely no leak. The screw was only a half inch once they took it out. They put the tire back on and assured me that there was absolutely nothing wrong with the tire. I called the assistant manager at Toyota who listened to my concerns but did not seem to show much sympathy. He said he would talk to the technician and would call me back on Monday. He did call on Monday, but I was at work. He didn't leave a voicemail. Later that week a rep called for a followup call concerning my experience, and I explained my situation. A manager promptly called me and proceeded to try to explain away the situation. He was trying to emphasize the fact that the position of this screw would have required a new tire (of course, if the screw punctured.) After a little bit of this, I simply say "I have no issue with your policies concerning replacing tires instead of patching in different scenarios. The problem I have is that I was going to pay $150 to $180 for a perfectly good tire. " He began to be a bit more apologetic and said that it was wrong. He said it would not happen again.

So, upon my experience, I will never return here to get any kind of service for my vehicle. And I would not recommend anyone to get your service from this location.

3 out of 4 times my service was good for regular maintenance. This last time Santhosh Baby told me that my tire pressure light system had broken (when I know it was working fine when I brought it in). He told me I had to pay to inspect and fix it. He is just trying to make me pay for a service that I don't need. My gauge light worked until I brought it into him. Everyone in the service department has been helpful on previous occasions except Santhosh Baby.

Service Advisor George was very friendly and knowledgeable and answered all my questions. The staff is always nice and accommodating and I've been a customer since 2012.

Worst cheats .......the sales men are a cheat there ...............

PUSHY MANAGER....wish could remember his name but after explaining how horrible he was to the internet manager I was assured I would get a follow up email. No email and it s been 5 days....lack of follow through. Sales person was nice and friendly but didn t know the cars very well.

I purchased a used car and took it directly to Toyota of Irving for a curtain airbag recall. This is my first Toyota purchase and my first experience with this dealership. I must say Janeen Forneris was perfect. It's extremely difficult finding a mechanic or dealership you can trust, but after my experience I fully trust Toyota of Irving. They thoroughly inspected my used car purchase and were very honest and transparent with me. I was planning on leaving with a long list of repairs, but instead I was told that my car was in immaculate condition and that I did well in my purchase. This dealership could have easily taken advantage of me, but instead they were caring and honest. You have a customer for life, thank you.

This is where I have my car serviced. There is a very helpful service manager called Janine who makes sure you are pleased with the service provided and she gives advice to keep your car in good condition.
This place is very clean and comfortable.

Service dept is terrible. 1.5 hrs for oil change then waited 30 mins for car after they called me and said it was ready to pick up.

I have a new service person at Toyota of Irving, and she is awesome!!
Thank you Ava for being so kind, knowledgeable, and prompt with my appointment.

Great company, excellent buying experience. Juan C. and Jose were great to work with. Juan went above and beyond to take care of us, and I appreciate that very much. Will be sure to recommend to a friend for their next car

Reasonable prices for services and great hospitality.

Toyota of Irving is my go to place to service my Toyota Camry. Mike Gaska makes sure I have premier service on my car.

I had an absolutely "5 star" wonderful experience from Ava Winchester in the service department. I was expecting to be waiting around , due to the size of the crowd, but she moved the line in an orderly, friendly and professional manner. It was refreshing to see. She had my car ready in less time than was estimated and gave me a few potential repairs that I needed to keep an eye on. This was my first visit to Toyota of Irving and I plan to keep coming back for all my car maintenance.

Went in because my car was acting strange. Jorge and Carlos made sure that I understood what was going on and also thoroughly checked my car. Nice guys.

There are drinks and TV's in the waiting area as well as a clean bathroom (which I always appreciate)

Friendly service men. They did a great job on my car.

Just leased a 2018 Camry XSE. This is my third lease with Toyota of Irving . The reason I keep coming back is due to the exceptional service I receive . Brian and Daniel are the best and make the experience a pleasurable and easy experience each time . I would highly recommend buying or leasing from this dealership ! Thanks !

I received an excellent deal, it is an impeccable place that inspired trust.
I will definitely return my car whenever necessary.

I went there to buy a 2019 Camry SE today and I feel like one of the worst customer care service today. I went there with my friend and one of the Salesman was very rude with my friend cause I brought him with me. IDK what he think but that was a disrespectful way to treat with a customer. Highly Disappointed! Never gonna visit again!

Very grateful to Mr. Jorge, for his help in my view to Toyota de Irving very efficient and friendly !!!

Mr George was my Service Adviser at Toyota of Irving. He was very knowledgeable, timely, professional, polite, courteous and helpful. I was very happy with his service. Thank you Mr. George.

Maryam Almansori helped me in the buying process and she was amazing. She went above and behind to help me get the perfect vehicle for me. She really cares about her customers and she takes great care of them

Mike Gasca is a excellent service advisor . I recommend asking for Mike

Janeen and her supervisor went above and beyond to provide me with excellent service in a timely manner! This has been the best experience so far. :)

First Toyota we ve ever purchased! Had a great experience and our salesman Amir, was phenomenal!

I usually come her to do service on my vehicle. They do a decent job only in the sense that they let you know if there is anything wrong that needs fixing or replacement. Oil change takes no less than 1 1/2 hours. They offer courtesy wash but is another 20 minute wait. I would only recommend comming here if they give you a discount or if you can afford paying 3 times the normal labor work.

Josh and Ken Hawkins need to be FIRED! Customer service was appalling! They will RIP YOU OFF for FAKE diagnostics.

Great service!
My Service ad visor, Cameron Cole, was very knowledgeable and helpful!
The service was fast and lounge was clean !
I will definitely be using them again!

I came to Toyota of Irving to look at a used Scion XD they had listed. When it turned out to be the wrong color, Larry McCarty worked diligently to get me into a new Scion XD. It is the car I wanted, in the color I wanted, at a price and rate I was comfortable with.
I am much happier with with my new car than I think I would have been with the used one, and at not much more out of pocket. Ana in Finance was also very nice and helpful.

Thanks guys! I love my new car :)

Josue, the service rep was very personable and professional in putting me at ease and addressing the service needs of my vehicle. I definitely recommend Josue and the service department of Toyota of Irving.

We went in with the goal of buying a new Highlander for our family. We had a pre approved loan from credit union but didn't know the interest rate yet. When working a deal out on the price of the car I wanted the payment to be lower. The number they gave us for our trade in was lower than the low price on KBB so I knew there was some room to work with us on that. Instead they lowered the "ballpark" interest rate from the quote which at that point was just a made up number to get us to the payment we wanted instead of giving us more for the trade in. It wasn't until we actually talked to the bank that we realized what happened. My wife and I feel very manipulated by the sales man and the rest that were involved. I wish that at least one car sales company would just make deals for their customers instead of the other way around. Needless to say this isn't one of those places and I will not be buying anymore cars through them again. I suggest you don't either. The service department on the other hand is one of a kind and I have never had a problem on that side of things.

This was my first time there for an oil change. They let me know that i had a recall on my car and said it would be taken care while doing my oil change. My car was ready in two hours. Great service and i will be going back for my next oil change.

I just stopped by for info on the new Tundra and trade in of my Tacoma 2014, right ? 3 salesmen saw me and none even came out to greet me. I walked in and not even a bit of acknowledgment. Yes, I went there cause I took a chance on a referral, but to I was deceived. People, go to Jerry Durant, that s what I will do. Good bye.

Ken Hawkins was very helpful, got right on the problem since I had been in there a few weeks earlier and at that time nothing was done.

Good service at Toyota of Irving! It's always a good idea to have factory service level work done on your vehicle and Toyota of Irving always does a great job. Thorough and proactive.

!!!!!WARNING!!!!!!!!
Please be careful with this Dealership's Service Department !, I haven't had any issues going even at this dealership for my car to be serviced and any other locations until my last visit in April. I had a very personal belongings stolen from my car's glove compartment while leaving my car for the service. I'm usually careful with all of my stuff, but this time i had two sunglasses at the glove compartment(One of them was a gift from my loved one), and it got stolen. I called the service manager and he argued with me and wanted win all the time saying that his staff would never do such a thing, i had my sun-glass inside and when i drove few miles away from the dealership after picking up, it was gone. He said he would investigate and give me a call back, but for some reason i have an instinct and belief saying that the manager might be involved in all this as well. I'm not trying to accuse this manager of being involved, but the way he was talking to me explaining whole thing, it clearly sounded like he knew i was gonna call and his bullshit story was ready. I will never go to this dealership for my car to be serviced, and i will warn everyone to take their belonging with them while dropping off their car over there. I didn't ask for anything, i'm letting everyone know what happen. I lost something that was very valuable to me that money can't buy and this dealership doesn't seem to care or give a damn about it, so i won't be going to this place giving them business if they don't care about me as a customer.

My salesman Tony was awesome very patient love to talk anything I need it he was there had questions answered everything couldn't ask for a better person he took me through everything and then told me if I needed anything else I can call him and I did and he still answer my questions and I liked it about that so I give him a thumbs-up I will recommend him to anyone that needs a Toyota

I recieve good service from my advisor Robert Wildon. I thought is normal for car wash service in the company.

I meet Jorge Oliver he welcome me well and he really take good care of me,he act professional wish he is going to be there anytime my car is due for service.

Eunice was an incredibly kind and knowledgeable service agent. Great service and quick.

I wouldn't recommend shopping here for a new car.

People here are rude and seem shady. A guy named Daniel in a cheap suit literally ran us out yelling that he was going to call every Toyota dealership not to sell us a car after we gave him an offer.

But as you know money talks and we bought a new car from another dealership within a week.

I recommend going to Vandergriff Toyota friendlier people with great deals.

I recently visited Toyota of Irving's Collision Center for repairs on my Toyota Rav4. Ryan Gould not only exceeded my expectations with the speedy service and the updates on my car but they also detailed it from inside to out. It was ready within a week with over $7,000 worth of damage repaired. Thank you Ryan and the body shop for fixing my car in a timely manner and for the great attention to detail on my car!

I always get great service at Toyota of Irving. Nichols Wesley, the Service Advisor, was very helpful and corteous.

Sorry I had to miss the freshly baked cookies due to the pandemic. Looking forward to having them back soon.

Service department needs more customer improvement

Few months back, i visited this showroom to buy a Camry. upon the entrance, the sales guy welcomed but he didn't allows us enter showroom instead he insisted to pick the car from the parking lot under hot sunny day hot weather 100 F. we asked for list of the cars available for sales but didn't.

We spotted a car which we liked, he asked my ssn details with promise he will not do any credit inquiry before finalizing the deal and brought to another guy Luna. We left since he talked very rude after we demanded discount 2%.

After 2 month, i shocked to find out that my credit card got multiple credit queries which dropped my CREDIT SCORE from 730 to 640.

i would advise not give any details of you before finalizing the price

I never shop and NEVER EVER recommend this place to anyone.

Finally brought car from CARVANA (tech startup like UBER) with great price, lot of selection, great customer service and no haggling.

My experience is always great when going to Toyota of Irving. Shawn and Ashley on the service team really do a great job informing the customers about their maintenance issues on the vehicle and also establish communication with customer and mechanic engineer on problems that may occur in the future. I appreciate that leaves out confusion and also to prepare,if I haven t thanked them enough Thanks again Shawn and Ashley for a tremendous job!!

I am totally satisfied with my experience buying a new Toyota from Toyota of Irving. The sales person I dealt with was Rasheed Ryals and he was very helpful and professional, allowing me multiple test drives, answering all my questions, and negotiating the sale. There was no pressure to buy the additional services and add on like maintenance insurance, additional options, etc. that all dealerships present to buyers in the closing process. They simply presented those items as things available if I was interested, but no hard sales pitch for any of them. I had great experience with Toyota of Irving. Thank you very much Rasheed Ryals for being patient and co-operative with me.

This visit was the best I have had in years. Eunice was very informative and helped with detailed information that allowed me to make an informed decision regarding my car's service. Thank you Eunice!

Amazing time! Worry free! Awesome dealership! Everything is about right what I need! Mike Gasca is best dealer who took good care of my car ! I ll be back there if I need problem any day !

Received great and courteous service from Josue. Oil change and wheel alignment service was quick and hassle free on my 2014 Tacoma. I will definitely return to Toyota of Irving for any future service.

I went to do my inspection at Toyota Irving Tx,and i ended up to change my car belt and back breaks, after that my car was with bad noise, went back to them fix it, they didn t know what it was, after 4/2 hours waiting, I took my car, then my car continued with same back noise when I used the breaks to slow down . 3 time I take my car to Toyota in Irving Tx, for they fix it.
I left my car there, but the sales person he was trying to tell me it was the disc was not straight.. I replied to him.. it didn t make sense to me .. because I never had accidents or hit the car anywhere... the car didn t have the noise when I god there for the first time at all. It was after they changed the brakes that noise started.

Toyota of Irving has an excellent Service Department. I have been coming to their service department since 1998. I never have been disappointed. My Service Manager is Mike Gasca, who is the best. Professional, courteous and never recommends a repair unless it is necessary. Always gives good advice on servicing my car to keep in running in good condition.

Good customer service is high on my list. My experience at this location has been a professional and courteous team of people from the minute I walk in until I leave, everytime. The courteous carwash has been taken away recently but I still score this location a five star because even the restrooms are clean and that is hard to find. Kudos! My name is Deloris Thompson and I approve this message.

I have the best experience with Toyota of Irving and being that I went to two other Toyota dealerships prior to coming to this one, I was so stressed out and had given up! But got a call from Mrs Wilma and Mrs Betty who assisted me from the beginning to the end. I then spoke with one of the best Internet Salesman by the name of Ben! Great work ethics and great professionalism by them all. They stuck by their word throughout the process. Finance manager Miguel was great also. I have nothing bad or incriminating to say about this dealership. If you ever need a vehicle I suggest you go there because they will take care of you properly and treat you like family! Kudos to you all

I went there to buy Toyota RAV4. In my opinion the manager was rude and very non cooperative. I asked him for a pen so that I can write some number on a paper , he denied me. We are customer we will negotiate about the price. In my opinion he was so non cooperative on negotiating the price of vehicle. In my opinion I will not recommend my friends and family to that dealer very unprofessional.

Each experience that I have had so far at the Toyota of Irving Service center has been a pleasure. Wesley, whom of which I request, always greets me in a friendly manner, and treats me with dignity and respect. Your hard work does not go unnoticed and is greatly appreciated!

Please avoid this dealership. they will try to swindle you at any chance they get.

I bought a toyota prius from them on 5/6, and I started repenting it just after one day. They car just won't start. I called them and told them that I am stranded, they just said they will see what they can do and that they will call me back.... and guess what they never called back.

So please stay away from them, if you do not want to be in a situation like this.

Update: After a lot of back and forth they finally sent me someone to replace the battery!

I was searching a car for me and my journey ends up at Toyota of Irving. It was good experience with sales team, finance team. I was able to make decisions easily from the information given to me. I am hoping for best customer support post sales.

Toyota Corolla S Plus 2014 is a nice car.

thanks & Regards,
Proud owner of Toyota Corolla S Plus 2014

Kevin Boykins was amazing. Fantastic guy and made our experience the simplest I ve ever had. If you don t give them an opportunity then you must enjoy stress. Really very good experience.

The service was and I apprecieted ms Ava for her customer care

I had the best car buying experience in the world at Toyota of Irving. My salesperson was Daniel Luna. That man has the patience of a saint. I pretty much made him let me drive everything at the dealership. He was so fun and professional.

I drove out in a 2014 Camry SE. Absolutely beautiful, luxurious car. If you are looking for a car or truck --- Call Daniel Luna!!! He is fabulous!

Sheila Richardson

We had a great experience buying my daughters first car. The team held our hand and explained every little detail with us. Very efficient and amazing customer service. Thank you Eric!

A few days back my two friends wanted to buy a car for each of themselves. So we came to Toyota of Irving, the best experience I ever had while dealing in a dealership.
I have been to Toyota of Dallas, Toyota of Richardson, Toyota of Grapevine, and as well. Some of them told lies just sell you their car over actual price, some other have told me lies and keep pushing to sell me the extended warranty. For example, the finance officer in Toyota of Grapevine told me that if I buy an extended warranty the bank will decrease my interest rate, which a big lies. A sales associate in Toyota of Dallas was trying to sell me the car Floor Mat separately; claiming that it is an extra accessory, so it is not including in car price.

Their sales associate, Mr. Zahid was a very nice, straight (no cheating) and helpful person. The finance people were very help and knowledgeable as well. I would start to do my car service in this place after this. After we agreed on APR and terms, there was difference between the monthly payments that I calculated and Toyota of Irving told. Immateriality the finance officer came to me and we figured out that there was a misconception about the amount to be finance.
In general I will start to bring my car for service to this location.