Tower federal credit union Reviews

Worst bank ever! And I am not trying to agree with others. Here is my experience:
My loan payment for my car is through them.
1) there app never works and it takes about a week to process your payments. I finally gave up!
2) secondly, the automated process does not take care loan payments over the phone. So I have to wait for a representative.
3)they automatically hit you with a 9 dollar fee after you call and explain to them the app doesn t work.
4) I had a good rep but I think he left. He use to handle my loan payments and use to put them toward the principal. Now it s such a hassle trying to explain that too them.
Long story short, I will never buy a car from Kia of Waldorf anymore because this credit union definitely tries to Nickel and Dime you and they try to make ways to which are preventative of paying your loan balances off early. I wish I could give this company negative stars

A super small town feeling bank without personal service. You can't even make mortgage payments electronically and anything you need requires hours on hold plus arguing. The only reason I didn't give one star is they do have some attractive loan options including no money down. Every single thing with Tower is a battle.

Being with them for 20 years. VERY average but suffice my basic needs. Was not able to open a business account with them. They lost but Navy Federal won! They made few significant mistakes throughout but I cough it on time. No apology. Once I told them about it and their response was that I was rude. Never being rude I was frustrated and expressed my concern to them face to face. That they can't accept and bring me apology. Instead act in offensive manner that they are right and I'm wrong. Too many unprofessional staff from tellers to mid class management. Have too many things attached with them otherwise this bank will be a history.

obnoxiously frustrating trying to do anything with this lender. Why do I need a PIN to xfer money INTO my Tower acct. Hope you guys enjoy me calling in every time.

I would not recommend Tower Federal at all. Their online banking is a complete disaster. Neither my husband or myself are able to access our accounts online. We are in the process of refinancing our mortgage and need a copy of our HELOC statement. It was been extremely difficult to get through Tower Federal and it is now holding up our closing process! The employees are always very nice when you call, but it's very frustrating process trying to resolve issues. We transferred our HELOC to a low-interest credit card with another bank just so we won't have to deal with TF any longer.

Online banking never works. Go with someone else. You can see the other bad reviews. This bank is terrible.

This is a terrible company to deal with when it comes to mortgage loans. I cannot speak to their other products since I have not used them and definitely do not intend to use them.

Communication is extremely poor, they run your credit several times without notice, they ask for tons of documents and ask for some more. They give the impression that they are just in to annoy or frustrate and not work with you or help you.

I will not refer anyone to this bank and I will not deal with them again. They made the mortgage application process a nightmare for me. I have applied for mortgage with other banks before, this was exceptionally painful to say the least.

PROSPECTIVE APPLICANT BEWARE!!!

Dont get your card locked on the weekend out of state. Better then zelle at least they don't use your debit security code as identity proof. Probably better then big banks on the fine print. But would have a backup bank, as they are an 10-2 type of bank and they work like a government organiyzation out for any party and they won't support you if you wire the wrong place or issues like that

The support staff was extremely un helpful, I was waiting for an email back, he said he had no idea when I might receive it..... aside from that the employee Thomas sounds like he hates his job. Very unprofessional and would recommend any other branch.

I had a really bad experience when I opened my HELOC at Tower federal credit union. I applied on August 2020 and the account was finally opened January 2021.

One of the worst bank rules I have seen in my life. They squeeze nickel and dime out of you for ever service. I don't live paycheck to paycheck and if I feel this way, I wonder what the hell TOWER FCU do with the little guys who are just getting by paycheck to paycheck.

In their about section they say Profits are returned to members by keeping rates fair, fees low and deposits safe. As a member-owned, not-for-profit financial institution, Tower is committed to meeting our members diverse financial needs through unbeatable value, superior service, and untiring innovation. We provide top-notch financial products and services for our members. This is statement couldn t be farther from the truth.

The management pockets most of the profits. They have archaic website. Their loan process is awful. As a customer/member, I can t say any good thing about this bank.