Being with them for 20 years. VERY average but suf...

Being with them for 20 years. VERY average but suffice my basic needs. Was not able to open a business account with them. They lost but Navy Federal won! They made few significant mistakes throughout but I cough it on time. No apology. Once I told them about it and their response was that I was rude. Never being rude I was frustrated and expressed my concern to them face to face. That they can't accept and bring me apology. Instead act in offensive manner that they are right and I'm wrong. Too many unprofessional staff from tellers to mid class management. Have too many things attached with them otherwise this bank will be a history.