Toronto Transit Commission Reviews

Good and friendly service with the speed of service being a little bit at the slower end.

In this big city, very grateful to have this transportation system. Makes it easy to connect and go places.

I hate the ttc more than anything else in my life, if I didn't have to I would never step foot on a TTC vehicle ever again. The TTC is a good example on how not to have a functioning transit sample. I have ridden subways worldwide and the TTC was the worst, it just doesn't work. If you dont absolutely have to dont ride the TTC, it will leave you full of a murderous rage that will never subside.

Do u hire idiots to be ur employees?? Rude people are concentrated in the TTC, ur drivers do not even know how to respect people and ur expecting people to respect ur employees????maybe that s why they re assaulted everyday, nobody wants to assault nice people, try to find problem from urself.

There is better public transit in third world countries. The TTC is crap.

I'm honestly certain that the TTC purchased their transit of the year award. It should definitely revoked. Every single time I take the TTC all I find is delays, arrogant drivers and homeless people sleeping on the train. I wish I could give a 0 star rating

First, fare keeps rising every single year. We already have one of the most expensive transit systems...

Secondly, those signs on the Allen Rd. about slow traffic and using the TTC instead, stupid marketing when in reality it's because of the TTC construction in that entire area that there's traffic in the first place.

Too many things to improve on in our system. Lets hope someone's listening...

not to sure about the place but its the head office of the ttc

It's a municipal office - service is slow... I hope you don't have to go there for a transit pass at the beginning of the month (bring a book).

Worst transit I ve ever seen, you have better chances winning a lottery than be at work on time. 5 stations subway ride takes 40-50 minutes everyday.

I know u know. There are waaay more expensive public transit systems in the world take for instance UK. It's much more expensive then TTC here but there are much cheaper public transit like in Russia or Chaina so this type of debate can't be won.

One thing for sure TTC knows how to misuse the money and I bet there is corruption in government going on. It can't cost billions of dollars to build something in Canada and be so horribly operated

Why is ttc is taking the advantage of our privacy (routines, routes, and how we pay) to use it in their own benefits, such as longer wait buses for poorer communities which storm weird behaviors?

always delay due to signal update,medical reason , traffic.
I wonder How can there be a traffic in the subway?
Shame on you line 1

Dont bother complaining. Ive sent in 50 or more complaints due to ONE route. Do they fix it? No. There is no accountability for poor service. Eventually some crazy dude will attack a worker or something due to how bad the ttc is run. I feel like africa has better transit than you ttc baboons

As a long time TTC user, the buses and subways are not as bad people say it is. There are bus routes to pretty much everywhere you want to go. The TTC does have various issues though. For one, they still use an outdated payment system while many developed countries uses sophisticated access cards, the TTC is still using tokens though they're finally starting to roll out Presto cards.

The buses and subways are pretty much on time except during really bad weather. Then you have to use the infamous shuttle buses but can't really blame them for that. The customer service has gone leaps and bounds from what they used to be. I still meet the occasionally poor attitude drivers. For example, once I pushed the stop button for my stop on a bus and the driver went straight passed my stop. I informed him he missed my stop but he told me I didn't pull the alarm and kept on driving. What the heck? Even assuming I didn't pull the alarm, why couldn't he just stop and let me off? Anyways he let me off after he realized he was actually wrong but didn't even apologize, instead gave a rude sigh and stopped the bus for me.

If you compare them to developed countries, TTC admittedly looks terrible in comparison with poor infrastructure, lots of delays, poor payment system, etc...but compared to what they were when I was a kid? Wayyyy better.

Very friendly and helpful staff, I was from out of town and had great help for finding my the route that I needed.

It is the most horrible service ever. You take entire lines out of service to upgrade signals and you still have signal issues and its been going on for years! What is the logic in that...
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Great experience at this location and very welcoming environment full of great people who are eager to help. Customer service is top priority and its refreshing to see such hard working wonderful individuals.

Did anyone know that if you lose your Presto card they can't cancel it for 24 hours?
This is absolutely ridiculous bc of you've added money on to it, whoever finds the card can use it bc up to 24 hours and Presto WILL NOT refund the used fare!

They are converting everyone to Presto and how many people will lose their cards.
I think we need to fight this ridiculous rule.
Brain dead people at the call center..
Don't buy a Presto card if you don't need to. Car pool whatever..I am..

Had to intervene when a driver and older lady were having an argument. Ended up calling police. No help from them or the ttc manager there. Swept under the rug. Corrupt.

This service is getting worse and worse every day especially wheeltrans

You can't get a proper answer from anybody from wheeltrans service line they are very very rude and seems like they want to do whatever they like doing.

They like to find excuses and seem to like to make up stories just to stay right

The Indian fare collector at Yorkdale station was so annoying. Learn how to respect people and how to do your job properly. Complaints have been filed and haven't received an answer why this Indian TTC collector could harass people like that.

You guys honestly deserve 5 stars at being the shittiest transit in all of north america. Delivering consistent delays and closures. Lets not forget jeopardizing people's work when they cannot make it on time. Awesome job at providing the worst service.

One of the worst subway systems around the world. Having tried subways in more than 20 cities in 4 continents.
The whole thing is falling apart. Let alone the fact that Toronto has experienced a surge of both residential and non-residential growth in the past 30 years and the subway system belongs to 1950s. Trains are old, staff are untrained, stations are small and narrow... worst of all is pricing and sales. They still use tokens! no RFID card! You can not charge or register a card. With the advancements in technology and the city being host to one of the best tech Startup studios like Mars and BlancLabs, using no technology in cards and gates is a tragedy.

One of the worst government agencies in Canada....Unreliable and frankly overpaid... Doing repairs on holiday weekends that clearly don't make sense...Out of touch management that frankly does not take rider calls seriously. After this bomb scare this weekend, I will never take the TTC again...Unreliable and frankly disorganized... I had to walk on Saturday from Yonge and Eglington to Queen and Yonge which is roughly 8 kms. There were no shuttle buses but hundreds if not thousands of people on the street due to Easter Holiday Weekend.. I simply do not understand why the TTC Staff did not take the suspicious package out of the TTC Bloor Yonge Subway instead of stalling subway service for hours...Never again...You cannot trust TTC staff or management who clearly are untrained,unprofessional, overpaid and frankly and still think its the 1950's. The public were not properly informed or evacuated. Poorly managed government agency..

TTC rocks! Always use their services! They are excellent. Great technical team. Excellent!

Hanefia (Bus #3363) Is An Excellent Toronto Transit Commission
Bus Driver!

I rarely have anything good to say about the Toronto Transit Commission since their subways are constantly breaking down on a daily basis, however, this review is based on a bus driver by the name of "Hanefia".

We were talking just the other day back on Monday, January 21, 2019 when I was taking the bus to a job interview and I missed my stop.

However, Hanefia was able to allow ME to remain on her bus and after she pulled into the subway station and then continued her route, she then was able to drop ME off at the stop that I needed even though it was Not one (1) of her actual stops on that particular route, but her bus was still going in the same direction that I needed in order to arrive at my job interview on time.

I personally want to Thank "Hanefia" (Bus #3363) for the time and patience that she took out of her day to get me safely to my bus stop which in turn got me to my Job Interview On Time!

Sincerely yours,

Howard Paul Shore
Executive, Volunteer Writer For Google And Tripadvisor Websites
Toronto Transit Commission Customer

/HPS

I m glad they re doing a great job on sign improvements, more elevators being installed, presto fare gates and ticket machines being installed. If the TTC makes more money they should add platform screen doors for all stations so the people won t fall onto the tracks ever again.

There are always delays! Very antiquated system compared to other countries.

106 bus drivers have no respect for the traffic laws or the neighborhoods on the route. Already I have seen road rage, speeding, driving through stop signs and improper pickups and drop offs. Clearly, none of these drivers care about public safety!Actions speak louder than words! Not even worth 1 star!

Absolutely horrible. Unreliable. Outdated trains and payment system. On top of that you have rude and impolite staff.

Wouldn't recommend.

No accountability for their services, being on time or notifying of delays. No consistency in getting anywhere. What would take you 5 minutes one day is now 15-20 minutes due to them changing drivers, or 'waiting', or just driving slow af. Good luck if you need to transfer or back track.

No accountability for passengers using their service. They will happily short turn/put out of service with no communication as to why or what is happening, refuse you on the bus, close doors on you or drive right by. Will send one replacement 'shuttle' bus for 3 short turned streetcars after 15 minutes of waiting.

Recommendation? fire all ttc and union management. 0/10 experience every time.

I dont understand the hate i love the ttc service i never had a problem with it sure i was not always on time but this service is really great in my opinion. We are lucky to have ttc service in canada it beats the united states method of having to drive everwhere

Head office. Place to refund tickets and replace Metropasses.

Many times the fare booth operators don't accept my money. They sit in the booth with the fare closed sign and tell me the ride for free. Not helpful if I am trying to purchase 20 tokens. Rude staff, aggressive bus drivers.

They're doing the best they can. The system has been neglected for years while the population has grown at a much faster rate. The network is slowly expanding now. They need more funding to pay for capital expansion projects, AND funding to pay for maintenance so the existing network doesn't fail.

So unreliable. I ended up taking an uber. Thanks for nothing TTC. Route 65 is abysmal and late.

Worst transit system ever. They probably bought that "best transit system" award. Biggest cause of Torontonians firings with their frequent delays

You guys absolutely suck.

Today, I had to walk from Dundas to Eglinton due to service suspension and not having shuttle buses. I hope you guys resign.

please improve this shameful service ! its Canada ! buses subways always late and we need to wait 30-40 minutes if u missed a bus !

This is the place to replace defective Metro passes and to buy Presto cards. Service persoannel are usually quick, except when the customers are not.

The most expensive ticket and the worst service between all major capitals in the world. Doesn't matter how long you leave in advance, you will be late because of them.

The underfunded but performing TTC.
1 of those descriptors will change, preferably the former.

Transit system of the year?
Were there no other participants?

Worst subway service I've ever seen! No wonder you don't have many riders during off peak hours because you idiots can't even handle 4 lines! The only thing you can deliver regularly is fxxking delay and price raises!
Every executives from TTC should be fired and let someone who knows how to deliver reliable service to run the company! Shame on you!

We parked today at the 407 station for the first time. We had a medical appointment in Toronto and figured it would make sense to use the subway. We arrived around 9am and the parking lot was full, likely with commuters since its for subway and Go bus services. The parking is insufficient for the size of this station. The city needs to fix this problem. Meanwhile the bylaw shows up quite aware that everyday there will be cars parked in non designated parking spots because it s not adequate parking! It s criminal action that the city is sending bylaw officers to this location and charging $200 per car because the city failed to provide adequate enough parking spots. It sickens me through to the core that innocent people are taken advantage of and the city making money on the shortcomings of this commute depot! What a hoax! Way to go city of Vaughn ripping off innocent commuters! Won t be using this area ever again and letting people know about being ripped off!

Seriously Not happy with Vaughn bylaw & TTC!

Sent from my iPhone

Dear TTC,

The service needs to change.

First, the customer experience is unreal compared to other transportation services in major cities in North America and around the world. There is no real communication, e.g. "due to traffic ahead". How many trains can be in front of you if you're at the final stop? Operations need to be improved.

Second, the service is inconsistent. Saying the bus is delayed and doesn't show up for 15 minutes isn't a valid excuse. Find the root problem or bottle neck and solve it (e.g., better training or improved time management). Start using crowdsourcing.

Third, do more than simply apologize. Rather than offer one day a year for free rides (NYE), consider other major holidays that correspond to major Toronto events or offer free rides. Do better, Impress us!

Fourth, admit that the service needs to be improved. Look to other transportation systems that are incredible and retain them for consultation, e.g., Hong Kong MTR, any of the Seoul Subway companies Seoul Metropolitan Subway (Seoul Metro), Seoul Metropolitan Rapid Transit, KORAIL and Metro 9), or Singapore's MRT.

You need to do better. Your customers are literally yelling at you to do so. Please, no more excuses.

Thanks,

Greg

Best transit I've had by far. Staff is always friend and very helpful. We had a accident where my fiance left his phone on a seat of a train headed north didnt realize until after transfer. Not only was the booth teller extremely understanding. He also put out a call to all the stations if someone happened to turn it in, within 15mins we knew where the phone was and were able to go get it!

1 star is a compliment for this public transit organization but it's the least I can give. If the trains are stopped, no one lets you know until you reach track level and have already paid your fare to enter. There is never any TTC presence to ensure safety or security at any time, or to enforce policies of bags or feet on seats, people crowding doors upon exiting, or homeless people camped out to name a few. The majority of TTC employees are rude and inconsiderate, and ruin it for the few that are respectful and helpful. I have enough negative experiences in the last 10 years to fill several pages of detail. Price keep going up to balance out the overpaid staff... It goes on and on.

Could never understand how UNRELIABLE TTC can be while being awarded the best transit system in North America. Time is planned ahead based on Google Map but TTC be like hey, you know what? I feel like 5 minutes earlier today, then there you go, you missed the streetcar because you're not there earlier. Okay fine. Woke up 45 minutes earlier so that could be at the station more than 5 minutes earlier, but hey, what do you know, TTC feels like being 2 minutes late or even worse, doesn't show up at all even though Google Map shows the streetcar's movement, going past the station waiting at.

GOOD JOB. Thank you for your service.

I'm not from Toronto. I've found that this city is dysfunctional. High price hikes when you should just hike. I've never been on a train without an interruption. If you ask for directions you get ignorance for the price of your fair.....and we all have our own attitudes.....I don't feel I need to pay for one. Typical representation of the rest of this city's "customer service"....or should I say the lack there of. You guys suck and I won't tell any of my friends back in The States to come to this ignorant "ImmigrantVille".

well, once waited 40mins for a bus, constant delays. what else can i say.

Almost entirely useless. I've seen collectors asleep in their booth, I've seen bus drivers stop for coffee (with riders on board), and I've been late for work countless times. How is it that Canada's largest city has such an abysmal public transit system?

Compared to all the transit systems in the GTA TTC is the WORST! Completely unreliable, always late, never enough buses during rush hour, ac not working most of the time!!!!

I had a problem with the Toronto Wallpass presto, so I stopped by the TTC office in Davisville station ... ...!

I have been here a couple of time to replace my metropass. The customer service is very helpful but from what I can see they are understaffed and because of this, the wait time to be served is extremely long. Also to add, the location is very convenient.

The presto system is very shoddy!

I was charged *with my LOADED metropass, WITHIN the metropass' month!* a regular fare from a -*Southbound*- Scarborough bus, SOUTH of Finch!!

You need to get yourselves more organised. There are very few streetcars that head towards Dundas West subway station and way too many that go to Dufferin Gate. It annoys a lot of people and you still haven't fixed this inconsistency. It is very frustrating, especially in the winter.

I had to return my monthly pass; the 1st time i attempted to come the security guard was extremely rude to me. the 2nd time i got there, the service was fast & efficient. The staff behind the counter were very helpful, explained all in detail.

I went there in November to make sure i didnt have any outstanding and there was none. I even gave my customer number.

In early February, i received a letter from TTC that i have some dues to pay

What the heck!

It is one of the worst service I have even driven on ....the drivers have NO control over the day to day running of there buses ..nothing meets up
Drivers on long routes on the weekend dont even stop if they see a customer
It needs a complete OVERHAUL
Sometimes people put more buses on a line can you get from missuaga to scabro town center in less than 2 hrs yes at 530am in the morning with everything running well...
Well it
UPDATE EMAIL YESTERDAY GETTING MY CHEQUE FOR EXTRA PAYMENT ON THE 89 BUS KEELE DUE TO MACHINE PRESTO ERRORS AND DRIVERS MAKING AN EXTRA PAYMENT OVERMETRO PASS ...ONLY TOOK 45 DAYS OF REPEAT EMAILS

Is there anything you can possibly do about expanding service on the 89 Weston? I regularly have to use it to pick up my son and it's so crowded and I can't get on with a stroller and no one will make room for me. Having serious anxiety about this. It seems that there is better service on the 41 and also that line has the accordion buses.

A waste of time calling. Too many button to press and too long. When I went to the office I have to wait in line for a long time as only two people serving. The person who answers my inquiries was polite and professional.

Always helpful here, have never been caught in a long line.

The TTC is only "the better way" if you have no other options left. It's over crowded, there's a lack of buses and they seem to be focusing on all the wrong things while patting themselves on the back about what a great job they're doing. This public transit system makes me want to buy the biggest gas guzzling car around just for the hell of it. I hate the TTC.

Everytime we book it's on the waiting list and then they tell you "don't go out if you don't have A RETURN Ride " when we get a ride one way. WE ONLY get a One way Ride. IT SEEMS like you only Prioritize people who are 60yrs old, AND NOT kids who are Special Needs. The one's in the Canes Get a wheeltrans bus, And we get a Beck taxi, which we cannot fold the wheelchair. It doesn't make sense at all. What the hell is this....there trying so hard to make people not use the service taxs dollars are paying for...KEEP UP THE HORRIBLE WORK WHEELTRANS OFFICE WORKERS AND DISPATCH !!!!

Rude driver with no respect to people.
He treated me with contempt, bus 939 on Finish west to Finsh station.
I tried to contact the ttc website and give them his operator ID, but no option to do that.

This rating reflects the TTC customer service at their customer service headquarters location.

The individual staff are always friendly but never actually truly helpful. They kept screwing up my payment for my Metropass plan and then blaming me and charging me extra fees... this happened multiple times until I cancelled and switched to Presto. Even then they sent me another metropass later in the year in error and expected me to return it during business hours. Yeah right. I told them send a courier or I m dropping it in the mail but don t bill me for your mistake......

They sent the courier at the incorrect time, had to send him again later when I had the pass ready, received the metropass and then DID in fact try to bill me again!! And charge me extra fees AGAIN. And they would not stop harassing me with letters and phone calls after this.

I hate the TTC customer service. They have never been helpful or useful. I m sure they are friendly enough people and there are ridiculous stupid rules in place that probably prevent them from being helpful but damn they are worse than the government!

Every time I have gone to this location the lines are long and slow-moving no matter what day or time of day.

I would rate 0 star if there is. Just as for recent two months of Oct to Nov 2019, TTC severely delayed or suspended almost everyday, with all different reasons or just no reason.
Reasons are: track repair, emergency alarm, power shut down, this is Thursday it s the traffic day.
Didn t see any advantage as a public service sector but increasing fares with poor service quality every year.

Absolute disaster!
It has always interrupted my daily life plans!
Canada is a very developed country but, unlike Europe, public transportation is not satisfactory and rail or bus networks aren t that complicated.

People would use it more if it wasn't riddled with delays and if the staff cared to do their jobs.

Rude drivers need a huge improvements on their customer skill.

Worce services. 2 subway line to Toronto it is a shame. All progects what they did is all ways cost too much money and time, all ways ower budget. By weekends 1 line usually close for renovations second open from 9 am. Buses newer in time. Fare is not fair.

We all love to hate TTC, but I guess there is a reason for it. I had to go to this office to deal with some MDP (Metro pass Discount Plan) related issues. While this is a great program, and you should take advantage of it since there is potential loss, the customer service was definitely subpar. Once month I didn t receive my metro pass in mail, so I went in to get one. The lady at the counter was indirectly accusing me of lying, although she eventually gave me a metro pass, which is why I gave 2 and not 1 star.

Extremely pleasant experience this afternoon Friday 3 January 2020 at 2pm with the gentleman in customer service. Right far end counter from entrance door. And same with the security /reception. Thank you!

Honestly pathetic levels of service.

did some math today and concluded that i could take the money i'd pay presto or TTC for this winter, buy better cold weather gear and outfit my bicycle for winter use, and bike to work (from Bathurst and Sheppard area to Drewry and Yonge area) and not only get to my job more reliably on time, but FASTER as well.
how are we paying 3 bucks a fare for something you can barely keep running?
why are you expanding when the current existing system is falling apart?

in addition, why have you not bought out or kicked out YRT yet?
if i want to go north of Steeles, its a double fare? AND if I'm north of Steeles, start walking cause even though the bus is Presto enabled, you cant pay presto north of Steeles?

Honest question here.
ARE YOU FKN HIGH?

Closures and delays. Would not recommend at all. Take an Uber or walk.

What does it take for TTC to start taking overcrowding seriously?? Passengers can't do anything about random people touching them if you allow the bus to get so full that they can't even move!!!! It's not OK for the most expensive transit system to have one bus come around every 15-20 minutes on a busy route in rush hour!!!! It would be a no-brainer for the TTC to limit the number of passengers that can fit in one car, but they treat us like cattle cause they know we have no choice!

The bus 144 (north) is the worst! Every day they take another route!!!! Every single day the same. Sometimes I got to even tell the driver the route...Absurd! When is TTC going to work well?

Good central location with easy access to the subway

Should actually train your new North York drivers, they are terrible, as a retired driver myself, I can't beleive these untrainned people are behind the wheel of a bus. They slam breaks, dont lower the step for senior women only lower it for men, close doors on people, mostly women,feather the breaks so people will fall and its on purpose,put them behind the wheel of a school bus and see how long it takes for you to be sued,,you hired the wrong people, plus tax payers probably paid for their trainning

Found the item I was looking for in the lost and found. The service was very helpful and pleasant.