Review of Toronto Transit Commission

4 years ago

Dear TTC,

Dear TTC,

The service needs to change.

First, the customer experience is unreal compared to other transportation services in major cities in North America and around the world. There is no real communication, e.g. "due to traffic ahead". How many trains can be in front of you if you're at the final stop? Operations need to be improved.

Second, the service is inconsistent. Saying the bus is delayed and doesn't show up for 15 minutes isn't a valid excuse. Find the root problem or bottle neck and solve it (e.g., better training or improved time management). Start using crowdsourcing.

Third, do more than simply apologize. Rather than offer one day a year for free rides (NYE), consider other major holidays that correspond to major Toronto events or offer free rides. Do better, Impress us!

Fourth, admit that the service needs to be improved. Look to other transportation systems that are incredible and retain them for consultation, e.g., Hong Kong MTR, any of the Seoul Subway companies Seoul Metropolitan Subway (Seoul Metro), Seoul Metropolitan Rapid Transit, KORAIL and Metro 9), or Singapore's MRT.

You need to do better. Your customers are literally yelling at you to do so. Please, no more excuses.

Thanks,

Greg