Topgolf Review

Absolutely discusting customer service from duty manager Brad but he doesn't have a surname as he insisted we didnt need that. Saturday we was waiting on the list for 5 hours with 4 kids one of which having a disability of ADHD and ASD. It got to 7.45PM and we were told no children after 8pm. The chldren were so upset and we had to leave. We have come in today Sunday 8th March 2020 with a letter for one of the kids to confirm his disability and was told that TOP GOLF do not prioritise or facilitate for people with disabilities. This is discrimination and absolute a disgrace.

Been coming since it opened, we play Top Break which makes you play for certain coloured holes like snooker so you get an all round game short and long holes
My only criticism is how the pricing and membership have hanged the over the years

Sitting outside Topgolf Watford because my cousin who recently passed his driving test doesn t have his provisional ID. He is however a member with his membership card. We arrived at 19:45 and they wouldn t let him in. They asked him for a passport. First of all, didn t realise you needed a passport to play golf. Secondly, it doesn t say anywhere on the website that you need to bring valid ID. Thirdly, I ve been on hold for 20mins to try and speak to a manager and the answering machine says if you come after 8pm you should bring valid ID, we tried entering before then and the 6 security guards wouldn t let us in. Final point is we are leaving whilst passing children playing crazy golf. Unbelievable that we aren t being let in. Won t be coming back again. Nobody here wants to help and they certainly don t seem like they care.

Hadn't been for years but good fun. Went when half price, not sure I would pay full price.

Good fun, the wait can be long when it's busy. Also has a great mini golf course.

Great place to have fun. But during busy periods the wait for a space can be long, we had to wait 2+ hours for a range. The place does great food but during busy periods its not fair for people to be sitting down and eating, whilst they're playing as people are waiting to play, when they could eat downstairs.

Pretty good place, not badly priced either! However ridiculously busy on a weekend or even some weekdays in the evening. Expect a waiting time of about 45mins to 1.5hr at peak times. There is a bar to keep you company whilst you wait - food is very substandard oven food and nothing to shout home about. Nonetheless a great place for a small group of friends.

It s a beautiful place to play golf and to watch live events on tv they got two big screens at the place and parking is good as well. Bar for drinks and you can have food there to enjoyed my time over there it was worth driving from London.

Requested for possible to have one item on the menu as halal from first visit. But received no response. Menu is still same. So chips again. Wish true customer service was available.

Awesome fun, so much better than just going to a driving range. Golfers and non golfers enjoy it and have a great time - hopefully we get one in the Leeds area at some point!

Absolutely awful rude staff for a Saturday night, turned away at the door after an hours drive, not at all impressed WOULD NOT RECOMMEND!!!!

I'm not a golf lover, but I love topgolf. It has lovely food, decent drinks selection and a great atmosphere. The game itself is just super fun! I would highly recommend it to anyone with a competitive side

Good place and reasonable pricing for golf only.

Reason for 4 stars is that the food can be a bit pricy but I thoroughly recommend the Oreo shake (or any others)

Currently sitting @ bay 25 and been ignored 3 times by the staff to make a food order. Complete rubbish service

Lifts to the upper level would have been useful, however 2 of the employees were more than willing to carry the pram up...and down the stairs. Also the receptionist was lovely xx

In general the pricing strategy is off. You feel like you are getting ripped off, you pay for queue jump, you then have to pay for membership and then for 'games', none of this is explained properly.

As a first timer nothing was explained regarding the pricing and on asking the staff you were made to feel like you should know this already, a bit patronising. The staff are the frontline of the experience and you really fell short here. During this weird and tough time you want to feel assured by staff, not belittled.

The bay didn't feel as premium as what I thought it would, clubs were tired, the technology seemed dated, furniture was tatty. As first timers we were also not explained how the whole 'games' worked, the fact we had a maximum of two games to play, even though we finished 2 games in an hour and we had the booth for a maximum of 2 hours? This makes no sense.

The way that you have divided the venue up for Covid-19 seems like you have perhaps gone a bit too far. There is a fine balance between making it safe to making the whole experience feel like you are walking onto a crime scene and you are not really allowed on the premises.

The food felt cheap and a bit bordering on pre-packaged microwave meals, drinks were limited as well. Both coming in at a fairly premium price but lacking in quality.



This wasn't the Top Golf experience I had been sold, the staff need better training, the site needs fixing up / modernising and they most likely need a new F&B manager who can bring them up to speed on the needs and wants from a millennial audience.

Due to covid-19, i understand and respect the new regulations however the process to enter the venue needs to be improved. There is a track and trace system to confirm my attendance however another form had to be completed to reserve a bay. That option should be available as part of the track & trace online for customer convenience. Instead of arriving to the spot abd having to wait 3 hours, i could have prebooked during the journey to reduce waiting time. Many people were waiting outside, sitting on the ground, loitering, waiting in their cars. Ease improve this system.

I just had a horrible experiance here at top golf Watford. Was waiting hours for a bay staff couldn't estimate the time the staff behind the bar are horrendous swearing every other word throwing ice cubes around whilst there is a big line at the table I called the staff to bring cutlery as they forgot they didn't being for about 15 mins until i reminded them again and didn't even apologise i will not be coming back here again due to the rudeness of the staff this is not acceptable for a place where it's so busy and there are kids around. AVOID AT ALL COSTS

Great place to go with a group of friends for some fun it just as great as good as going bowling however your outdoors the food is not to bad.

Infuriating mini golf course. Even when hit lightly it bobbles off of a piece of bark or over the low sloped boundary and off the course.

The holes are completely covered in vegetation debris such as twigs and bits of bark. Clearly minimal effort made to keep them clear of obstructions.

The net to fish the ball out of the watet has a hole in it.

Too busy and seems to be a magnet for drunken scum.

Pros : the actual golfing (when you can actually get a game) is very fun.

Cons : their policy of not letting anyone in after 7pm on friday/ Saturday without a valid driving licence or passport is a disgrace. Having travelled over an hour and a half to be bluntly refused by security guards entry just because I could only produce a picture on my phone of my driving license and not an actual copy. I do not look anywhere close to 18, and I found the guards very unreasonable. They are only following the policy of this establishment so its topgolf who are to blame for this. I think a little bit of reason and understanding should be utilised.
Secondly I came the next day and there was almost a 2 hour wait before we got a chance to play golf. Whilst waiting, we ordered food and it was hard finding staff to serve us, seemed like the place was alot busier than they expect and they didn't have enough staff to cope. Also had an issue when we did get our turn to play golf, another group decided to take our slot and start playing on their own accord, contacted staff and they did manage to sort it out (kicked them off rightly).

Fun but long wait and order time due to covid procedures.

Went there with family on a sunny Sunday afternoon, the place was buzzing, we had to wait outdoors for a little while where we ordered some food and drinks. The Draught Beer selection was good, although outside you can only order Birra Moretti.

We ordered the Classic Buffalo wings to share, Peri Peri Chicken Wrap, Classic Nachos and Classic Hot Dogs. Food was delicious and we all enjoyed it.

Due to Covid it was all a one way system inside but well managed. Enjoyed the games as always

Massively disappointed after visiting other top golfs in the USA. Came here expecting the same but it s nothing like as good. Firstly the entire place felt dirty and looked worn & tired. The actual golf bays were looking old and the club selection was poor. The games aren t automated, basically you can t select and play different games like in the US. The ball feeder isn t automated either so your placing each ball on the tee (ok, no big deal but again just not as advanced and cool as others I ve visited. The service was fine, no complaints but the whole place just needs improving. I m not sure if visit again.

The Vegetarian and I had a couple of games left over from the Surrey match so decided to get at it.

We arrived at 11am and walked straight on. Monday's (or prob any weekday outside of school hols) are quiet which is great if you don't want to wait around.

Top Golf is a great half day out, fun, competitive and prices similar to Ten Pin bowling outlets.



I went with the vegetable skewers which came with rice and slaw and a portion of loaded tatter totts.

All in all, really good fun.

Had a wonderful experience yesterday- whoever chose the playlist between 10:30-11:40 played solid 10/10 bangers. Really upped the game for me.

Came for a children's party on the driving range. Great fun, good coffee too!

Really good fun for a day out. Staff are very friendly. Main issue is the waiting times - I think because it's so popular you can end up waiting for nearly 2 hours for a space. Think they need to organise the registration system better - paying for your game then booking your space in another queue is just a bit bizarre and can end up feeling like you're playing queue simulator 2000.

This place is bustling with people but the staff are all very friendly and helpful. Particularly Raj behind the bar who went the extra mile!

Haven't even played here yet, although I'm sure it would be fun. Both times we arrived it was said we'd have to wait several hours before playing and that there's no way to book. Just a tactic to get you to buy food and drinks while waiting. Didn't even pick up the phone after being on hold for 20 minutes. Fed up.

Brilliant idea. Fun for all the family. I wish they would dot more of these around the UK.

Although busy, this is a great fun couple of hours, with luck playing as large a part as anyone's skill! Food, above average, American style.

Rubbish food, poor service. Only positive is the golf but you could have as much fun elsewhere. At least the parking free.

I love going, its a nice facility. The food is also pretty good!

Waste of time - don't expect to play any golf without a long wait (2 hours), no estimate of how long the wait will be either

Great fun whatever skill level. Food and drink is really nice and surprisingly good value