Tivoli HiFi sound/vision equipment Review

James was awesome, one of the best transactions I've had with a store in another state. Will deferentially be doing business again and again.

By far and away my favourite Hi-fi specialists. I unusually deal with James and greatly appreciate his depth of knowledge.
He really listens to what you want and point you in the direction of exactly whay you are after. Easily 5 out of 5.

Really great service and advice from James. After discussion ordered a speaker at 1 pm and had it installed and working by 4:30 pm on the same day. Cant ask for better. Also the price was very competative and the B&W speaker performs brilliantly. Thanks Team

Extremely sound advice, pardon the pun Thanks to James for his expert knowledge and recommendations to enhance my setup by the introduction of an external DAC. Audio quality now unbelievably satisfying from all sources including Sonos, blu-ray and high-res files off my MAC (to mention a few) -very impressed!! The OPPO rocks too, such a great addition. Cheers guys.

James and the guys have always been great to deal with and go the extra mile:) recommended!!

I've bought several items from here over the last few years. Paul and team were great - genuine, knowledgeable and responsive. Even with manufacturer issues they were on top and were able to support me throughout the process. Whether you're an audio novice or a hifi enthusiast give these guys a call!

Wouldn t go anywhere else for hi-fi needs. Knowledge, service and top quality product.

I purchased a Fibbr hdmi cable from James at Tivoli and he gave me a great price and provided fantastic customer service. I will definitely deal with James and Tivoli again!

Many thanks to James, Tom and Matthew for setting up my B & W speakers, they are sensational, the service and professional way they dealt with me is nothing short of great. I have never had an experience like it , sorry your coffee went cold, we all were totally focused on getting the best from the speakers and Denon amp, objective achieved, many thanks

I bought a Cocktail Audio X14 Music server. Very happy with the prompt service, the phone call to advise of progress and the equipment. The X14 is wired to a hi-fi receiver and has a wonderful sound with lossless files. Tivoli Hi-Fi included a CD player in the price which is appreciated. I enjoyed dealing with them.

Great products, fast response and extremely helpful people.

Great service and advice. Accommodating and reliable.

Thanks to Tivoli Hi-Fi for selling me an Astell & Kern A&Ultima SP1000. I called at the end of 2017 and was offered the best price. Thought I could find cheaper overseas... Been through the US, Europe and Asia, came back and bought it from Tivoli now 12 months later, because they were the cheapest. Thanks again to Tivoli for great pricing, quick service and helpful staff.

Would just like to thank James at Tivoli hi fi for his help over the years and in setting up my sound system Nothing is ever too much trouble even when he is busy! Tivoli is a great store with great products and superb service .
James and staff LISTEN to you and advise but never push and their knowledge on sound /hi fi / is second to none ....so a special thanks to James and Matt (was so helpful and patient in setting up system and giving advice and showing how to use ) ten out of ten !!!

John Bowden

Great buying experience. Paul was very knowledgeable and flexible in providing solutions to my preference for a surround sound setup in the living room. The after purchase experience has to be commended as well. I had an issue with the finish defect on the product and they took care of the exchange with no fuss.

Great service from James. I recommend paying the listening rooms a visit.

Knowledge, friendly and very helpful staff. An excellent range of quality sound and vision products. You can spend time in the store researching and asking questions without any pressure to buy or leave. Highly recommended if you are in the market for quality sound and vision systems.

Fantastic service. Seriously if you're considering buying high end audio equipment go to this store, the staff respond to queries immediately and went above and beyond in making sure that as soon as the products I ordered arrived in store I received them within 2 hours delivered to my home.

Excellent service and competitive price. I ordered my cables from the Melbourne store and they arrived in Sydney the next day. Would recommend.

No snobby attitude. No pushy sales techniques. James was more than happy to demonstrate practically everything he had around their multiple rooms in their store. He made me feel comfortable and answered any questions I had. Furthermore he spent considerable amount of time with me, explaining each item he used throughout the demonstration. No online store will beat this customer service!! I suggest you give it a try! Thanks!

I've been buying Hi Fi items from Tivoli Hi Fi for more than Forty years, and they still don't bar the doors when I appear or block my emails.

They have always been infinitely patient and polite, and will always offer constructive alternatives if I'm heading in the wrong direction.

The store set-up itself has always made it easy to compare any or all alternative.

I've just purchased a new Amplifier on-line.

Just as easy and reliable as going in store. You even get a follow-up call to check that you are happy with your purchase and advise of shipping.

I can hardly wait to do the fifty year review.

Great shop. Excellent customer service. Thank you James for help. I'll be back :)

My experience with James and all those I came into contact with at Tivoli, from first till last, was never less than top-notch professional, and friendly and engaging. No hard sell, no upshifting, no distraction from the pleasure of learning about hi-fi and how to listen to wonderful music. These people love what they do and share their enthusiasm. I wouldn't think of going anywhere else in future.

Thanks to Tivoli Hi-Fi for good advice with item selection and helpful, prompt, efficient and safe service.
I recommend this company and its staff.

Excellent service, competitive price and very responsive.

These guys are music lovers first and foremost and you can tell they re really passionate about the gear. Too easy to deal with and even set my turntable up for me. As for the Rotel amplifier, exactly what I needed top class service!

Have dealt with Tivoli Hi - Fi for over 12 years and have always had excellent products and customer service - would recommend them!

I received very helpful advice about purchase of a new hifi unit, and quick execution of my purchasing decision. I have always been well served in dealing with Tivoli Hifi.

Great bunch of guys with excellent audio knowledge and good customer service. Thanks for all your help

Hey Goeff, just a shout out about the new fiber optic HDMI cable I bought from you yesturday.
I need to let every one to know it's one of the hottest interconnects that I've bought in the last TEN years, the difference it made to my setup via the FOXTEL 4K box was profound. As it's the only HDMI lead that has worked perfectly and as you know I've had issue with a range of products including the cable that FOXTEL provides.
I just can't say enough about how well it worked from colour manegment to depth of field on image.
Put simply just BRILLENT!!!!!
Thanks to all at Tivoli,
Sincerely Boris.

I have been trading with most of the audiophile shops in Australia, I do agree with most of them are serving their clients far better as compared with Hong Kong one. Tivoli HiFi did impresse me a lot this time round with their excellent service, which being fast response, very helpful, good pricing and quick posting. I do highly recommend them and I am sure everyone of us has understood them well already

Very fast shipping and easy to deal with, a real pleasure. A great price for the entry level power cable.

I visited Tivoli Hi Fi to purchase a wireless headphone. I can say that I received excellent genuine service from Geoff. I was able to try different headphones and gave me a real bargain. It is this experience that will make come again and again.

Could not attend in person. Spoke to staff on the phone. Staff very helpful with my purchase and I look forward to making further purchases when this lock down is finished.

Excellent Service, Dependable Advice, always...

Haven't updated my Hi-Fi equipment for sometime, was totally ignorant about streaming devices. Paul Ong patiently helped me understand the concept and choices. Bought a Bluesound Powernode 2, experienced some teething problems at the start, Paul methodically diagnosed the issues, now resolved. Totally happy with the equipment and service. The entire Tivoli team was helpful, they work as a team, covering for each other when your consultant is out. I am a repeat customer since the 80's, the service and advice have remained top notch all this time.

Visited Tivoli after nearly 25 years looking to update my B&W speakers! Walked away with a new pair of B&W speakers mainly due to generous trade in offer. Also excellent customer service from James and Paul!!

I cannot speak more highly of the professional , passionate, friendly and committed folk at Tivoli. James, Paul, Leonardo, Phillippe and the rest of the staff at Tivoli are just fabulous to deal with and are so helpful. My experience with Tivoli extends now well over 15 years , and I cannot recommend a better provider of their services. I have completely renewed my hifi system in recent times with Tivoli s expert advice and assistance. Nothing is ever too difficult and these guys go out of their way to put the customer first every time. Tivoli s facilities are second to none and are a must see (and listen). They have great connections in the industry and can be relied upon to provide the best advice - they allow the customer to patiently and comfortably consider what equipment is best for them without any of the sales BS. These guys have integrity and back their fabulous products to the hilt. Go to Tivoli - you will see for yourself. Cheers, Parko

Really shocked by the service that I received today. After selling one item that wasn t up to the job, they insisted that a second part was needed to improve its performance which I then purchased. Turns out the salesman was wrong and the two parts were not compatible. This would be be easy to fix if I lived close by but I live 3 hours out of melbourne and had the items posted to my home.

The next time I was in Melbourne I took the add on item, an antenna back in for a refund to which I was refused as I did not have the receipt they had sent to me despite them having access to the record of sale on their system. To add to the mess they do not send email receipts at the time of purchase so baffled by the very unhelpful service I was forced to return home.

I d be a lot more understanding if I d purchased the wrong part but this entire transaction was done on their advice and nether component has performed as promised.

In summary, quality audio, terrible service. No point buying from brick and mortar stores when they give you the same run around you get online!

I'm was super content with customer service at Tivoli. James (team member) was quick to respond to my emails and provided me with all the info I needed before purchase (Dynaudio wireless digital speakers). I got photos of the actual product before and after it was prepared for shipping.

Second to none.

I have been dealing with James for a few weeks now and have been really impressed with his willingness to answer questions and set up multiple sets of gear for listening sessions. I have extended my commitment to Bluesound at the store as an interim measure while I look to switch from my existing AV set up in to dedicated 2-channel HiFi system.

The customer service to date has been in the upper level of my experiences. The fact that James has listened to me a tailored equipment to suit my taste and budget is appreciated. And best of all no HiFi snobbery! Great place to learn and listen.

James was very easy to deal with, polite and willing to do the deal.
Highly recommend

Excellent service. Fast response to my query, found what I needed and kept me informed. Very happy. Thank you.

A great store with audio products that range from affordable (for those with modest budgets) to high-end audiophile quality (for those who, like me, can't bring themselves to tell their partners how much they spend on each new piece of gear). The staff I have dealt with have been friendly, helpful and knowledgable. Not just with each item purchased but in ensuring that each component integrates well with existing components. I now have the best hi-fi system I have ever owned and take delight in using it every day.

First there was someone who could answer all questions and then succeed in shipping on the same day. All as good as it was possible to be.

Outstanding service and knowledge. Highly recommended

SAT 11th JAN I had a terrible customer experience at Tivoli - possibly the worst I've experienced in a retail store. I was asked to leave a demo room despite being there before anyone else and waiting to be served. I was in Showroom 2 looking at the B&W 803 & PS Audio amp - yet to be greeted and wanting to hear the 803s.

A tall/heavy employee serving another customer walked in, said Hi, and started changing some equipment for that customer (Dynaudio speakers w/ Arcam amp). This woman seemed to have little idea about audio, let alone high-end, as she pointed at the cone on top of the B&W 803s and asked "what are those?" - tweeters!!!

It was then the employee asked me to leave the room that I was already in before they were. The woman didn't seem to mind me being there so, I asked whether I, too, could hear the speaker/amp combo. No - he again asked me to leave. I heard the woman make a surprised "oh" as I left.

I left the store and bought my speakers elsewhere during the week.

2020 JAN 22 UPDATED response to Tivoli s response in photo:
1. For someone who wasn t present when this incident took place, the misrepresentation of facts in Tivoli's response is astounding
2. Cust Svc Mgr just said hi/how s it going? - not can I help you? or what can I do for you . Don t lie and make things up
3. No one welcomed me into the store - and, no one greeted me. I understand as, you were busy with other customers and have no qualm with that. But there was no conversation until I was asked to leave the showroom
4. No one encouraged me to look around - I was only greeted with a hi . Another lie
5. My remarks weren't derogatory - they state facts - that s what happened. Although, I accept I shouldn t be judgemental of this woman s inexperience with audio
6. You don t get to dictate how short or long I wait to review you
7. You don t get to dictate how I choose to provide you my feedback
8. You don t get to choose the time/place for me to write you a review
9. How arrogant and privileged are you to think you can dictate to me how I provide feedback? No wonder I had such a poor experience and everyone I ve shared it with has experienced similar
10. I understand you only want positive feedback on Google - if that s the case, only provide positive customer experiences
11. There are better ways to handle how you provide private demos - how you treated me is not one of them.

I purchased a Cocktail 35X in the last 3 weeks, given it has been a steep learning curve and my list of questions seem to get ever longer the team at Tivoli have been great in helping and explaining the intricate aspects.
I is a great system it just needs patience and perseverance.

Friendly and well considered advice, good price and fast delivery of my order. Thanks!

Great service. James provides first class service at every step.

Very efficient follow up on a malfunctioning remote. It was the sort of issue that many companies would simply ignore. Many thanks, James.

I couldn't believe I got great deal and customer service for first time come here. I can see every each customer walk in with excited and walk out with totally happy. I would recommend everyone should come here once if they looking for their HIFI system. Thanks very much store manager Geoff and some others staff been in touch with me.

Recently we received excellent after sales service whereby a technician (James Tranchina) visited our home to assist in a technical matter which was quickly resolved. The service was provided after hours which suited us greatly.
Thanks again to Tivoli HiFI

Had a phone discussion with James regarding and item of interest, he was friendly, quick to help and very reasonable with pricing. Smooth phone transaction. Will definitely be using Tivoli again!

We recommend James Tranchina and the team at Tivoli Hi-Fi to anyone who is looking for the highest quality products and exceptional customer service.

In addition to his extensive understanding and knowledge of Hi-Fi components, James genuinely cares about the products he sells and ensuring that they are transported safely to the customer.

James went above and beyond to help us with purchasing a set of speakers which involved transporting them from Victoria to South Australia at Easter time during the Covid-19 Pandemic. James kept us informed during all stages of the process and called us 30 minutes AFTER the speakers being delivered to our house to ensure that they had arrived safely.

These speakers have been a long time coming for us, and we are very grateful for all the help and assistance James provided to us.

Was going to purchase 2 hifi components from them. Called them twice to get the price.
They promised to call me back (twice!) - Never heard from them. So bought somewhere else.

I was after 3m factory terminated speaker cables which they had in stock. Plenty of good gear inside and upstairs

Great experience. Great staff. I was quite surprised when I asked the staff about auditioning a B&W 603 speakers and he actually carried that heavy thing upstairs (the listening area) for me! (Most other shops would have either told, they don't carry that brand or come back later and they will have the speakers ready for audition)

My experience was totally different than the other guys. Bought used gear that were playing up after 2 weeks. After lots of heartache I received a refund after 7 months. I will not ever deal with them again.

James and Matt were great! James sourced, and Matt re-set up our home theatre after we got hit by lightning and had to replace basically all our our electricals last year. Great service!

And then this year when our TV antenna was blocked by new 2 storey home going up next door, Matt spotted the issue immediately, and helped us to solve it. Tivoli Hi-Fi to the rescue again!!

I have been purchasing from Tivoli for 10 years now and cannot recommend the team highly enough. My latest purchase has been no exception and James has been awesome to deal with. I wholeheartedly recommend Tivoli and will continue to purchase from them.

I couldn't believe I got great deal and customer service for first time come here. I can see every each customer walk in with excited and walk out with totally happy. I would recommend everyone should come here once if they looking for their HIFI system. Thanks very much store manager Geoff and some others staff been in touch with me.

I don't usually buy second hand hifi in this case due to Covid 19 budget I purchased a Linn CD player. It works really well in my system and I thank James for his packaging and freighting effort.

James is the Expert Guru of Tivoli Hi Fi, Camberwell. Having problems in recent weeks getting to Netflix on my BeoVision Eclipse TV. Each time I clicked on the Netflix Icon it said I was not connected, so I would have to put in my password to get reconnected. Frustrating indeed. Called James and he dropped in after work. Was, as is his is habit, very polite, friendly and courteous and within 20 minutes fixed the problem. He also checked, because he is so thorough, the sound and other aspects of the TV. Wow! everything works perfectly. James is a Gem, worthy of a Gold Medal (if I had one). Keep up the good work.

Bought a turntable here a few weeks ago. Super knowledgeable and interested staff. Tivoli offers a superb range of price points and quality products, which I'm really glad exists locally. Overall a great experience.

Thank you for supplying my new Cocktail Audio X45. I had been thinking about it for some time and partially through the assistance of James i was able to decide to buy it. I am currently loading it up with my music (this may take some time) and look forward a rewarding and pleasurable experience. Cheers, John

Faultless service, easy to deal with. I purchased from interstate and James was keeping me updated during the purchase and delivery. James and will assume the staff are knowledgeable and courteous. Would highly recommend using.

Geoff and the team at Tivoli Hi-Fi are exceptional! Friendly and welcoming they walk you through every step, taking the time to understand what s best for your needs and budget. Their product knowledge is phenomenal and the range stocked is always current. The team at Tivoli are without a doubt the best Hi-Fi supplier in Melbourne!

James was very prompt with service, communication and postage. Excellent!

Welcoming and knowledgeable service provided for a purchase not always arrived at easily: the subjective nature of sound. Looking forward to receiving a great set of speakers. Thank-you.

The pinnacle of customer service. Couldn't be more impressed with the after sale care provided by James and the team. If you're looking for hi-fi gear, this is the place.

Visited Tivoli after nearly 25 years looking to update my B&W speakers! Walked away with a new pair of B&W speakers mainly due to generous trade in offer. Also excellent customer service from James and Paul!!

Once again received the best service from Tivoli Hi-Fi. We needed help diagnosing a problem with our stereo setup and Geoff helped us out with great humour and attention to our problem. Left the store with smiles on our faces. Thanks Geoff.

Great service and advice from James @ Tivoli hi fi on my recent purchase of Dynaudio floor standing speakers and Electrocompaniet integrated amp. Highly recommend Tivoli and these brands.

I made an online purchase from this supplier and was completely satisfied. The item I purchased was despatched promptly and suitably packaged. A very good, trouble-free transaction for me.

Friendly and well considered advice, good price and fast delivery of my order. Thanks!

Purchased a number of items from Tivoli and the experience over the years has been excellent.
Have been interacting with James predominantly and his knowledge experience and advice has been great. He has looked after me well.
Look forward to eyeing off the next 'toy' that I decide to purchase.
And for the record - excuse the pun, I am a mid market audiophile applying diminishing returns as the boundary for my great hobby.
There is something for all tastes and budgets.
Thanks

Absolutely the BEST hifi shop I have ever been to in over 50 years. Always willing to be helpful truthful and great prices. Highly recommended. 10 out of 10.

Outstanding service from a friendly and professional group. I ve had great honest advice when purchasing and regular updates on my order. Just exceptional customer service. Highly recommended.