Tiger Sanitation Inc Reviews

WATCH out for this company. I paid in full for 3 months well the roof in our rental home caved in so we had no choice but to move and the lady told me I wouldn't get a refund. now I see why everyone pays a little more for WM instead of Tiger they are robbers and couldn't careless about their customers. I will now be looking into changing our company trash as well so they are going to lose a lot of money now.

I do not recommend this company. They are lazy and you can never talk to a superviser. They say they will call you back and they done. They tell you one thing and do another. Very very bad customer service.

Great service from both the drivers and customer service. Zeke is awesome! He has helped me out a couple of times with last minute request.

It is very easy working with Kristina B. at Tiger Sanitation. Not only can I text to get service but the rates are less than any other roll off dump company we have used in the past! Stone Oak Land Design thanks you!

Not dependable. They don't pick up all recycled trash. Even if there's clearly a recycled symbol on the item they only deem their own recycling items. Also recycled trash is only picked up once a week. I would not reccomend them to anyone.

Have just completed 1 year with Tiger and couldn't be happier. Communication is clear when it comes to holiday schedules, the time of day the truck arrives is almost always the same. Cans are solid. They never leave any trash on the curb or let it fly out of the trucks. Good group to get your service through.

Thanks Tiger!

TERRIBLE customer service. We've had multiple problems, but our latest issue is that the trash men didn't put our can back in front of our house, they only replaced our recycling bin. Wherever they put it, it didn't come back to us. Now they are requiring me to file a police report before I can have a replacement can or I can pay $75. So I get to call the police on Tiger Sanitation & WAIT on a can for our family of six because of their incompetence. It is absurd that this is our only option.

You can NEVER get ahold of anybody and their rates keep increasing despite reducing fuel costs. I understand that rates increase, but a $25 increase in less than two years is unacceptable.

HAD A GREAT EXPERIENCE! THEY DELIVERED DUMPSTER WHEN I ASKED AND WHEN WE NO LONGER NEEDED IT THEY PICKED UP WITH-IN 24 HOURS. WOULD DEFINITELY USE TIGER AGAIN. THANK YOU FOR MAKING THINGS SO EASY.

HORRIBLE! Worst customer service ever. I set up services with them and when I did I was told my trash cans would arrive in about 7-10 business days. It's been FOUR WEEKS and still no cans! I hate it! And every time I call the holding time is absolutely rediculous and the representative is rude! They also do not respond to the email provided in their automatic voice message when you call their number. OH - And they "forget" to pick up trash on some days. And when you call to report it, they make it sound like it's not their problem!

Worst trash service ever! It took more than 3 months to receive my trash cans, but they were not late sending me my invoice. And when the trash was collected, i would find my can in the middle of the street. Better off taking your trash to the dump yourself!

I called today because of another issue with Tiger. Spoke with Francine, she is the reason for the review. She was the most pleasant person I've dealt with there.

Francine 5 stars
The rest of tiger gets 2 stars
Average is 3.5 stars

The guys who pick up our garbage are friendly, quick and efficient. I have never seen harder workers. They are always hustling and wave when they see you. Absolutely zero complaints.

I understand that some of you receive sub-standard service, but I have always been treated nice. The people that come by and pick up my recyclables and waste are very professional, efficient and friendly.

If there was an option to give ZERO stars, I would choose that. DO NOT sign up with this company. Horrible, horrible, horrible customer service. Trash pickup was missed here and there and I called each time to find out what happened. Sometimes a pickup was scheduled, other times I had to wait until the next week. Finally, they missed it 2 weeks in a row, after promising me rescheduled missed pickups OVER 4 TIMES and never showed. I requested a refund for the 2 weeks it wasn't picked up and for the remaining 2.5 months left on that pay cycle since I would be switching companies and was issued a $2 refund. ARE YOU KIDDING ME!? Have been calling every single day for 2 weeks to speak to the manager and each time they promise she will return my call and I have yet to hear from them. I will be personally stopping by their location today to get my money. HORRIBLE COMPANY, DO NOT FALL INTO THE TRAP! Apparently, we should all get into the trash business since you can charge people to pick up their trash and then not do it and think you can get away with it.

Bad service, couple times didnt pick up the trash, saying that it was blocked. Girls very rude. And then you call they will say to pay additional to pick up, after they will renew your contract automatically for 3 years without letting youknow.

Joseph was very friendly and extremely helpful. If I ever have any problems, I will call and ask to speak with him directly.

Great Roll Off service and price$$$, Awesome CSR!!!

They increase their rates by more than 10% each year! When I moved here two years ago, they charged me $70 once every three months, which is $280 per year. Then last year, they suddenly changed their rates to $80 (an increase of 14%) More

SpawGlass is proud to partner with companies that share our core values of Building Trust, Being Professional, Living Teamwork, Being Passionate, and Thinking Like an Owner. Tiger Sanitation and Mickey Ortega strive to meet all of those values and help us to provide The Absolute Best Construction Experience. Thank you Tiger Sanitation and I would definitely recommend there services.

Unprofessional. Somehow the trash collectors managed to flip my can Upside down and left it. I don't appreciate that.

The best service I have ever received. People are very professional from the pick up people to the office people absolutely love them.

Terrible service, poor communication, use another company if you have one in your area.

Perfect service for our business. Can do work without Tiger! Karen Mollo is legit!

I wish you can give a rating of 0 stars. This company is has terrible customer service. Missed pickups with no reason, multiple bags of trash aside the garbage can are left with a note asking for the customer to call for a bulk pickup. Are you kidding me? You are a trash company, isn't it your job to pick up trash? These people mus have one person answering the phone as you can wait 20 minutes if you even get anyone on the other side. I will strongly be urging my community to drop their business with this POS company.

I would like to express my appreciation to Tishi and Sonia for the great
customer service they provided for assisting me today and in the past.
It is nice to know that there are still customer service representatives
that take whatever time to go the extra mile to assure that your
customers are treated with respect and their concerns are addressed with
professionalism and compassion.

Thank you again for your great customer service.

I am not sure why they get bad reviews. We use them for our commercial centers, our large 40yd roll off dumpsters and for our home. Our account rep Kristina B. is always quick to respond and always very pleasant. We have had occasional issues with dumpsters being missed but a quick phone call and they come back same say (most times) if not next day. You cant beat their prices!

I use Tiger as a vendor on a few of the properties I manage. Christie Anne Brown is one of my contacts and she is just great for my communities. She is always available, responsive, and very happy to help. Thanks Christie Anne!

Poor customer service. Needed a bulk item pick up. Took almost 10 minutes to get a quote. They are charing $30 to pick up an old basketball hoop that is already broken down into pieces. Then they charged me $6 tax on top of that. And.... even though we have paid every single bill on time for the 4 years we've had their service they wouldn't include the fee on our next bill. It had to be paid up front. If I had a choice I'd look for another provider but our HOA has them as the sole provider for our subdivision.

Very happy with Tiger. Our neighborhood just recently switched and we couldn t be happier! Christie is amazing and even donated items for our Back to School event in August.

I am very please with the Excellent Customer Service I receive each and Every time from Kristina B. Her experience with Tiger services shines through during conversations with her and always has helped our Organization with any concerns that might arise.

Christie Brown and the Tiger Sanitation crew have done a great job at our property. Our residents are always happy with the service they receive. We have no complaints.

Horrible service in the Spring Branch area....consistently misses pick up day.

Received a phone call first thing this Tues morning from customer service. Sincere apology and direct number if service doesn't improve...Thank you for the follow up and looking forward to 2018's service

1.10.2018. Had to cancel service...even after phone call and the promise to do a better job, my pick-up date is Friday ....Saturday after 3 finally picked up and left a bag still in the container...

Not reliable- Service people never come through with promises. Drivers are lazy, and un-carring.

Tiger has slashed our prices almost in half compared with our previous Waste Management Co. The service has been great- Christie Anne has always provided quick response/results with any questions or concerns.

Karen Mollo is our commercial frontload rep and she has gone above and beyond for the company I work for. Whenever I need something I know I can email her and it will be taken care of quickly and efficiently. If you have commercial business needs contact Karen first, you wont be disappointed!

Main number is busy 60% of the time. Wait times for rep is about 15 minutes. We hire them to pick up our trash in TPC area and they only pick it up about a third of the time. We recently transferred to new location and after two weeks we have no trash cans. We were told to leave trash outside and it would be picked up which is a lie. I am a 15 yr military vet and this the worst trash company I have ever seen anywhere globally.

I recommend anyone who has service with this company to make a formal complaint with BBB.

When I moved. I cancelled service. They did not however, close my account. I then received a charge about 6 months later for $3.49 for "no activity."

Of course not! I had moved!

So I call to pay it, because their web payment was garbage when I tried a couple years back. They are all busy, but teleprompt system lets you leave a message or directs you to the online site to pay a bill. NEWS FLASH: Site still doesn't work!. Left a message, but no one called me back.

Take your business elsewhere.

We have had this company for nearly 2 years. Their customer service is TERRIBLE!!! You can never get a hold of anyone on the phone. They don't answer emails either. We had a recent incident where our trash wasn't picked up. And today our trash was nearly missed AGAIN! No where on their site does it say that we can't have branches in the trash. They literally made us put the trashcan in the truck ourselves!! Nearly everyone in our neighborhood has stopped using Tiger Sanitation.

Horrible customer service! They are leaving my area, I found out because a competitive company came to my door offering their service. Turns out Tiger stuck a letter on/in my trash can, letting me know!!! I asked the customer rep at Tiger if she gets her mail in/on her trash can!!! And guess what she doesn't! Well I don't either! What a way to run a company, and treat long standing customers. Three weeks ago they didn't pick up any trash in the whole neighborhood!!

Joseph C. at Tiger Sanitation is a pleasure to work with. He is available for questions and is quick to respond.

Worst customer service, will be filing complaint with BBB

Tiger Sanitation has great customer service, pricing and products. I would recommend them for any business or residential needs.

Fast service next day pick up on roll off containers , fast and easy scheduling. When calling in San Antonio for roll off container ask for Mickey Ortega he s able to explain and provide quick services saves the hassle of dealing with different people when Scheduling . Fast and straight to the point thank you.

Mickey at Tiger is great. He is always prompt with my drop off and pick up needs of dumpsters. I'm in construction and have needs at many different addresses and Mickey does a great job for me. Thanks!

After 10+ years of service, my recycling bin was rejected. I found a dry cleaning bag. Lesson learned. Threw it all in the regular bin. The next week my recycling was rejected again. They no longer take glass - wish I had know. Threw it all in the regular bin. After meticulously inspecting every item, yes - it was rejected again this week. I didn't realize Tiger does not do recycling. I just changed service - I can't wait to tell them!!!!

This company is a joke. How do they stay in business? Been trying to set up a new account for two weeks. They don't answer the phone, listen to voicemail or answer email. Apparently they're rich and don't need any more customers.

If there is another company in your service area, use it. You will be told you can save money with auto-pay only for it to un-enroll you. You'll think everything is fine until one day you notice a past due statement or you trash is still sitting out front of your home. Unacceptable.

The worst service you will encounter. Just give them a call and the minimum wait time for them to answer is 25 minutes... that's ridiculous. The trash is not picked up when it should. I don't understand how they are still in business.

Tiger has provided prompt and friendly service to me, always efficient and clean.
They care about their customers and communities- my son got a special visit from his garbage collector idols on his birthday, complete with a tour of the truck. What a great way to go the extra mile. Thank you Tiger!

**DO NOT USE TIGER** If I could give them zero stars I would. Our family just moved to SA and they told us to go with Tiger. We were unaware that we could choose which company to utilize. Bottom line: Their service sucks (our trash didn't get picked up for 2.5 weeks, even after calling multiple times), customer service is awful (Mandy, customer service lead, along with everyone in the customer service department are useless...didn't even bother returning calls and lastly please look at the reviews online before considering these clownes (numbers don't lie).

***Go with Metro**. Gave them a call on Monday, dropped off my trash bin that evening and picked up my trash along with 12 trash bags on Tuesday. Customer service is awesome, talk to Deserae and she'll hook you up.

Kristina and the team at Tiger Sanitation are part of our event s success by helping us keep our residential streets and parks clean before, during, and after our large neighborhood festival (35,000+ attendees at our annual one-day event). We order several roll-off containers to be placed at multiple locations throughout our neighborhood and the Tiger team is on top of making sure each container is placed precisely where we need to it be. Kristina does a terrific job of accommodating our request for specific delivery and pick up times so that it creates the absolute least amount of inconvenience for our residents. We look forward to continuing to work with Kristina and Tiger Sanitation to make our event as clean and green as possible!

Great service! Even the rep on the phone was a sweetie!

The team that works my home on Saturdays are fantastic. Even though I didnt have all my cut tree limbs bundle as prescribed they loaded them up.Then after they let me know that they need to be in 4 foot bundles and tied off. With all the weather lately the rest of my neighbors had limbs and yard trimmings too they picked them all up too.

My 10 plus stars goes all to Charles who is my commercial customer service representative for Tiger. I have done business with Charles for 10 plus years and he has always gone over and above!

Tiger Sanitation is a great company to have. They offer great services and I love working with Christie Ann Brown

We're so so happy with Joseph at Tiger Sanitation. Invaluable service. Thanks Joseph!!

Horrible company!!!! I've really regretted using this company in the first place, I will never recommend Tiger services to anyone!!!

Horrible customer service. Refuses at least once per month or missed our address. Today didn't pick up the allowed extra bags. Kick over and now dogs tore up and left trash in neighborhood.

I never have had to call them for an issues, but the one time I do, the customer service agent's attitude was horrible. If you don't like your job, don't work there!

DO NOT USE TIGER SANITATION TRASH SERVICE. THEY TAKE MONEY AND DO NOT PICK UP TRASH FOR WEEKS ON END. READ ALL OF THE REVIEWS HERE AND THEY SAY THE SAME EXACT THING. THEY DO NOT REFUND MONEY THAT THEY OWE TO YOU FOR NON SERVICE. Worse company EVER!!!!!!!!!!!!! Do yourself a BIG FAVOR and find a dependable company with a professional attitude instead of this Podunk-Mickey Mouse outfit. They never answer their phones. It's on a perpetual answering machine so they don't have to deal with all of the upset customers. They wanted a credit card payment up front to start service and then just 6 weeks into our service, their truck broke and our entire subdivision had trash piling up for 3 WEEKS. Could not get anyone to answer the phones to refund me for those three weeks. And after that, the trash truck operator told us that they were discontinuing ALL SERVICE to our entire subdivision. Still no refund for the 3 weeks they failed to pick up trash and then got scammed for paying for 3 months of service up front which we will also not get refunded. Sorry, SORRY ass company and poor customer service or service at all. Also Felt sorry for the guys that drove the trucks. They explained that they were on a Chinese Work Week which somehow screws them out of any overtime and is a loophole so the company does not have to pay them for their work. Sorry company practices all around.

We made the switch to Tiger Sanitation about six months ago at our restaurant, and we could not be happier. Karen Bollo our commercial frontload rep made the transition effortless and seamless. Karen takes a real personal approach to customer service and she is available any time you need her. She genuinely cares about her customers! Great Job!
Highly recommend!

We had a trash service PRIOR to Tiger who was awful. Constantly late, damaged a personal vehicle, in which they never fixed.
We switched to Tiger about a month or two ago. They were very responsive to adjusting the trash location to where we needed, they have been on time and picked up trash when they are suppose too, and Karen M. even reached out since to make sure there isn't anything else they needed to do to make us happy. So far Auto Xtras is happy with the switch.

Utilized on 4 project so far and outside of being a bit pricey we are very happy.

We love Tiger Sanitation they always take care of us.

Tiger Sanitation and its office staff are courteous and responsive. From Charles Rugen to the Billing Department, all my questions were answered and service transfer was smoothly made from one of my business locations to the next. It's good to know that a solution is always one phone call or email away. Service costs are very competitive and pick up and delivery times are always as promised. I highly recommend their company.

Cannot speak for Tiger Sanitation as a whole, Kristina B is our rep and has always been responsive and true to her word. I recommend Tiger Sanitation for C&D needs. Make sure you ask for Kristina.

Well, one thing that can really get someone worked up is when they don't answer your call. Been on hold for 30min and I'm am to the point where I am Just going to file a complaint with the BBB. They have no problem taking your money within minutes but can't answer the phone. Their practices are below standard and to be honest, the level of professionalism lacks. They pick up your trash and along the way deposit some of it back onto your street not once looking back to clear the route. Their trucks enter our communities full of mud and yes, they don't care

I recommend another company to collect 100% of your trash. Not just some of it as mentioned above.

Although I have had to call about issues, I have always found customer service to be helpful and polite. Especially Zeke, he is truly dedicated to making the customer service experience positive!

Tiger Sanitation always takes good care of us and our customers. They are reliable and timely. We can always rely on their professionalism. --Building EdLacer, A Division of TRM Holdings, LLC

I know for a fact that the card I use for payment was updated but somehow it reverted back to the old one. This resulted in my account going to "bad debt" status and they took my cans. They also never sent a notice that the payment wasn't going through. Can't change service because my HOA obviously doesn't like to do their homework before committing to a service.

I am a community manager for homeowner associations, and Tiger Sanitation has answered any email, or phone call quickly and has worked with me very diligently to get things squared away at the communities I manage! Thanks for making my job easier! Christi is a credit to the company!

Our bill was part due. We received no notification and our cans were lifted by the company. They wanted a restocking fee to have them returned. I told them to pond sand. Went with another company. Hopefully they're better.

Adam Michael Custom Homes is proud to Partner with a reputable company like Tiger Sanitation for all of our Roll Off needs. Mickey Ortega and Chris Martinez are always very prompt for all of our request and always get the job done for us in a timely fashion.

I've been working with Kristina Buffalo for quite some time now and her customer service has been outstanding!!!!

I just moved into a rental home in San Antonio and was told by the management that I needed to use Tiger Sanitation (Wildhorse subdivision). I called Tiger every day for 2 weeks and not once did they pick up the phone! I held the line for up to 30 minutes at a time and left a couple of voicemails but no one ever called back. At the recommendation of another Google Reviewer, I called C-6 Disposal Systems. They picked up the phone within 15 seconds and I was signed up within 5 minutes. They were very polite and efficient on the phone. I recommend C-6 but cannot say anything good about Tiger.

Been a customer for over 6 years, never a late payment. Then one day they take the cans from in front of my house. I have it on video, when I call Tiger, they say they can deliver new cans in 3 days, 6 days later... no cans and btw, here's your bill! Just cancelled my service!

They are zero stars. Worst service ever. Customer service are the biggest morons ever. If you have a choice choose anyone else. I canceled a month ago and they still have not picked their cans.

DO NOT USE!!!!! I have had them for 4 weeks now. During this time THEY HAVE ONLY PICKED UP THE GARBAGE 1 time on the schedule date.
It takes for ever to through and when you are able to take to someone they say we will pick up tour trash next week....

Terrible service, I requested a replacement two months ago for the container because it was damaged by their own truck.
Received two different promises of replacement delivery last one was confirmed by the supervisor to personally take care of it. Today three weeks after have not received the replacement.
Not to mentioned it takes 10 minutes for someone two answer the phone, and forget about e-mail, you receive to replies.

Terrible service

Our garbage can got stolen (!) but they replaced it free with a police report. Pickups are on time, without a mess left behind.

Awful customer service. The pickup service is fair, but if you have any issues that you have to call the office it is below poor. The customer service reps do not care about the problem and don't answer the phone most of the time. They also do not return phone calls when you have to leave a message. They changed their invoicing procedures at the beginning of the year and didn't inform customers. When you logged in to pay the bill you got a message saying you had to call the office. It took me 2 weeks to finally get someone on the phone and another week for her to email me the log in information. Recently I came home and my trash can was missing (it was trash day). The only thing I can figure out is the can broke because it was already cracked and the collectors threw it away. I have been calling for 3 weeks to get a replacement can and was told today that I was lucky they were charging me for a replacement can! Manager Robert has promised me twice the can would be out here on Friday and it still isn't here. Looking into finding another provider.

Here's one star for Tiger's discontinuing their glass recycling service. Glass lasts forever in a garbage dump. People recycle because they care about the environment. I'll pay more for proper recycling and take my business elsewhere.