The price of a Nijdam sled with backrest and pulling rope was increased by no less than 50 yesterday after reports about snow on Bol.com. These kind of money wolves should be the first to perish from the Corona crisis. Fortunately, there are more providers!
Top collection of outdoor toys: trampolines and houses you can see and try outside
What a great thing ThysToys. Ordered a goal this morning to provide the little one with some extra movement and distraction during these exceptional times. The doorbell rings and the order is already at the door. I just see that Note Thys himself (!) Jumps into his car and drives away to the next customer, no doubt. Thank you Thys for this FANTASTIC SERVICE!
Order made. Canceled next day. No explanation why and nowhere is it how long it will take until my money is refunded.
BIG toy store with outdoor toys such as Space scooters, kiddie cars, trampolines, skateboards, playhouses, pools.... And best of all the kids can try out the bikes and cars and jump on the trampolines. The sales people were friendly and available to answer questions. The location is a little bit hard to find, but well worth the trip.
Been in the store yesterday to purchase a trampoline. The show garden in which many trampolines are displayed helped me, as well as the friendly and competent staff, to make a good choice. We are very happy with it! Thanks team ThysToys !!
To avoid! Decent products but terrible after-sales service! We bought a trampoline from ThysToys because we could easily buy parts if needed. I have to replace the safety net at the beginning of the summer, but it appears that they do not have any stock and that they will not get new nets until March of next year! No trampoline in the summer, the children are very disappointed. Last year we already had a similar story with other components. Just no service and the employee behind the counter also had no suggestion for a different solution.
Great store and great prices ... more like a wholesaler
A sledge ordered, which was not completely delivered. After contact via e-mail with pictures, promised a new sled .. Am curious .. But 4 stars because my children were very disappointed and now they have to wait again.
Top acted .. Really, the second day we had a new sledge at home .. Super .. Too bad there was no more snow, but we now have a nice sledge, just in case ...
Super service
Good prices
Friendly
Next time again
Beautiful store. With Calzio Soccer Goals. Viewable and delivered free of charge and assembled.
Beautiful spacious business, with various houses and trampolines set up outside.
This helps to make the right choice, in combination with the advice of an advisor / seller.
In any case, we still do not regret our choice, thank you for this and kudos for the cause.
Fast delivery, excellent prices, and even when we had an issue after an order, this was immediately resolved by a fast and very friendly customer service. This is worth a compliment!
Really recommended !!!!!
Nicely ordered a raised pool on time and that would be delivered in 2 days. After 2 days they were not there and now still not and called but then they are not available because you get a voicemail that they are too busy. Bol.com knows nothing and PostNL does not even know the package. Really bad! If it is so busy then set a realistic delivery date but do not sell anything and then do nothing and nobody can be reached now!
A large choice of beautiful indoor and outdoor toys at a low price.
The jumping mat of a trampoline had a crack within two weeks without having to play with shoes or sharp things. ThysToys has made itself quite easy here by observing from a photo that it is not the product or the manufacture and came up with the limited offer to deliver a new jumping mat with only a 10% discount. It took me a month and a half before I received this response, so that the crack has become larger and is not or more difficult to repair. In addition, I had to spend quite a lot of time looking up all kinds of serial and article numbers (which they should be able to find them in their own administration) and emailing about this, assuming that this would lead to replacement of the jumping mat. .. unfortunately in vain.
Last weekend I went to the big showroom with my family. What a large assortment! We had been looking for a suitable playhouse for our children for a long time, but wanted to see him before we bought it. Thanks to the large selection and expert advice, they have delivered and assembled the playhouse with us today. We are very happy because our children can now play in the garden with this wonderful weather.
I ordered a unicorn skippy,
Once inflated it was no good.
Called and had a friendly employee on the phone. A lot of understanding and no fuss as with most companies. A new one was sent!
Very good service and very quickly a happy girl with a unicorn to play with!
Difficult parking and only 1 counter in use while there were many people waiting. Good price.
Very bad service, go-kart put together, but unfortunately it is too small for my child. While the go-kart is for children up to 5 years old, my child is 3 years old. Asked if I could exchange the go-kart for a bigger one I couldn't, in fact I get half of the purchase price back, then they say Doodleuk to put this on the marketplace, you might get more. Really crappy service all this. The worst part is that your child has to disappoint.
Very bad company! Cheat customer with big delay!! Sell the product to you with early delivery but actually they can not meet it at all!!
4 weeks ago placed an order for gift for birthday son. Due to an error message on their website, payment initially failed, but I still paid a few hours later. 12 days later I sent an email with a copy of the payment and indicated that it was a gift. No response at all. Not available by phone. Now 4 weeks later on my 2nd mail I get a reaction that the order has been canceled. No personal response to my email, payment or let alone the birthday. Apparently I have to go after the refund myself. Unprofessional, uninterested and unreliable.
Update: just talked to the owner and they really care. Fortunately, there is now a solution and there is good communication!
Worthless service! Ordered a tire for a go-kart, which is almost out of stock. Finally received a completely different item and if you want to return it they say that you have ordered it yourself. They do not bear the costs of returning the goods ....
Great business, with a great Thijs and a great Jeffrey who made my granddaughter Sophia very happy.
Ordered bike weeks ago, every x guarantee that it would arrive on time. Now 4 days before my daughter's birthday I call myself afterwards and I am told that it is not in time. Very bad to keep hearing that the bike will arrive on time and that by calling yourself you will find out that it will not be delivered on time. Excuse could not get rid of it either. Very bad experience.
No promised delivery for days and no answer by telephone with the voicemail 'closed' during opening hours. Nice is that for orders above 1000, -
?!
Product delivered quickly, but was not good. My complaint handled well.
I was looking for a sand filter pump and it was sold out almost everywhere. According to their website, it was still in stock there. Just to be sure to call. The phone was answered quickly and I was helped very kindly. The box was even opened to make sure it was the right pump. Quickly paid via iDeal and the pump was delivered the next day. Perfect service.
Good service!!!
Nice giveaways online via Instagram !! And a wide choice of different outdoor play items. Very happy with the playhouse for my daughters !!
Have just been called by owner of thys toys i.v.m. a broken radio-controlled car. He came up with a very nice solution thys toys
Top toy store! Very large assortment and good professional service.
They advertise "ordered before 5 pm, delivered the next day".
Unfortunately, they cannot deliver on that.
Spacious store for mainly outdoor toys. Very large and you can certainly find something here if you are looking for fun outdoor toys!
Not a nice experience.
Called in the morning for a children's bicycle and would be in stock.
Once there 80 km further there is no vaiana bicycle.
No alternative offered or ask to order nothing. Pity
And you understand a sad child on the way back in the car
Last weekend we received a sandbox for our 16 month old son! He is completely happy with it! Thank you very much ThysToys! Unfortunately the screws were missing in the package, after contacting customer service we unfortunately had to go up and down to Woerden ourselves, but that way we could enjoy the sandbox the same day! All in all, ThysToys couldn't do anything about it and it has been resolved well. We are happy!!
Logistics process dramatically.
2x the "carrier" indicates to have visited my order. No note on the doormat and nobody has seen anything.
Today the order would be delivered (playhouse) and I took leave for this. This morning I immediately called the carrier so I know what time they will arrive.
Sir we have lost your order and will not arrive today.
Unfortunately!!!
Great store and great prices ... more like a wholesaler
Best toy supplier from far away! Fast delivery, personal assistance. Fine Business !!
15 minutes in, not addressed if we could find alkes. Well laid out with lots of choice.
Some articles are displayed so that you cannot / should not. Just a large warehouse. Prices are often not there. Very disappointing for us.
Ordered a protective edge from this store last week. The rim was delivered quickly but it soon became clear that WE had ordered the wrong rim. We contacted the store and we were allowed to exchange it, but it turned out that the model we wanted was not in stock, but a more expensive one. We got it and the price difference (where you can enjoy a chic dinner for 4 people) was given to us. For example, the drive from Germany was worth it. Even without the free upgrade, very friendly staff and extremely customer-friendly! No nonsense company, Recommended!
Swing AXI bought through Bol. Only after complete assembly do the ropes of the swing seats turn out to be much too short. At their lowest position, the seats hang 52 cm from the ground. This is at least 10 cm too high for a child. Swing is therefore unusable. Response from Thys Toys: We will "discuss it with the manufacturer". They call it 'steering with a ball in the reed'. There is nothing else to buy 2 swing seats yourself. Customer focus Thys Toys: a well-deserved zero!
What a bad webshop this is. Why? They promise delivery times that they absolutely do not meet.
We ordered a sandbox on Thursday for my son's birthday on Sunday.
On the site, ordered before 3 p.m., will be delivered the next morning. We had done this. We waited all morning, finally called. They went to find out, at their supplier.
We were called back with the announcement that Dpd would deliver the package the same day. We have waited until the evening. Nothing came in.
Called again the next day. Now nobody knew anything. Also not where and by whom it would be delivered. Transmission or Dpd. Now it was said. "We don't know anything sir, if you're lucky you'll get it today (Saturday) or Monday otherwise" We had to do it with this. Sorry for this ...
Now I am on my way quickly to arrange something.
Never again!
Swing AXI bought through Bol. Only after complete assembly do the ropes of the swing seats turn out to be much too short. At their lowest position, the seats hang 52 cm from the ground. This is at least 10 cm too high for a child. Swing is therefore unusable. Response from Thys Toys: We will "discuss it with the manufacturer". They call it 'steering with a ball in the reed'. There is nothing else to buy 2 swing seats yourself. Customer focus Thys Toys: a well-deserved zero!
Sent quickly. Helmet was exchanged a little too small in woerden. More a warehouse than a store but service ok
Product delivered quickly, but was not good. My complaint handled well.
Almost 3 months on 2 stainless steel plunger rods have to wait. Only once reported that the order would have 1 week delay (2 days after order). Called a few times to ask where our order is, the same story every time: we find out, we will call you back tomorrow. They just don't do that. In short, not a good experience.
We drove to this store to look at a well foldable wagon. We found it and were able to test it only those with PU tires were not in stock. Then ordered through their website. There is a lot of toys in the store but is clearly more focused on internet sales. Friendly staff.
Top company,
Fast delivery. Is well thought about challenges and neat solutions are offered.
Good service. I came for an offer that was on market place but was actually no longer available. Nevertheless, they have taken all parts from the offer from stock and have put them together for us. This without insistence on our part. Top!
I have placed an order for the game Mindf * ck MEGA-SET. The mega set because it is 2 games in one purchase, so extra fun. Now it appears after opening both that the extra ordered and delivered card game is also 1-on-1 in the main game. This is not very neat and I would like a solution for this. However, both games are now open (first the card game opened, only then the bigger box) and now ThysToys.nl wants to do nothing and the problem shifts. I feel Mindf * cked now!
"ThysToys only says they don't want to do anything."
Excuse me, I don't understand it very well anymore. I have bought something that you offer as a business partner via the Bol.com webshop platform. Here you make a so-called bundle offer under the name Mindf # ck Illusions & Experiments Mega set!
SET! Literally this means: A number of things that belong together. So not as indicated in my mail, the same card game twice. I would like to receive a response in which my complaint is taken seriously. The name of the game is getting more and more appropriate!
Ordered a sledge via bol.com on Wednesday 10-02-2021.
The collapsible Nijdam Limited Edition for 99.95. It was delivered the next day Thursday, which was also the reason for ordering, the fast delivery!
But when we unpacked the sledge on Saturday night and tried to assemble it, we saw from brown tape that the box had been opened before.
The sled could not be put together. You couldn't get the metal pins in the appropriate holes and the threaded bolts turned through ...
In addition, the backrest was a different color. Very disappointed in this, because apparently it was a returned product and you made the next customer happy with the same unsound product.
What I found most disappointing is that the market forces were used very eagerly!
Thursday 11-02-2021 the sledge in similar colors was rapidly increased in price with the top price at the end of the afternoon 169.95 !!!!!!
Nice to know that people go purely for money ......
Amazing place to test trampolines and buy outdoor toys. I love this toy store.
Do not order here, they are just scammers. They do not adhere to delivery times and agreements at all. This joke has already cost me a day and a half off and I still do not have the ordered item
Just bought a space scooter for our granddaughter here
It was prepared for us and explained
Moreover here as cheapest
Very friendly staff and what an extensive choice in outdoor toys
Recommended
Spent 4 hours looking for an intex pool cleaner set deluxe, found it here and ordered it.
suddenly no stock the next day.
So offer stuff online that one does not have.
This also went wrong at another address.
Unfortunately no service at Thystoys. Please note that the website is not apple-friendly, which means that not all photos are visible.
Two months ago I bought a trampoline at Thystoys. Afterwards it seemed this wasn't correct product for me. After a mail I was called and they offered to return the trampoline and to change it for a new one with the subtraction of the purchase amount of the initial trampoline on the purchase of the new one. A very good service after two months, which I really liked!
It will snow and freeze, and Thystoys immediately increases the price of the sledge by 10 euros. Ridiculous!
Ordered a swimming pool at two other things, which were canceled. At Thys Toys just in stock and picked up.
After the first in 2016 we have now bought our 2nd (and larger) trampoline at Thystoys. We like to come here, also by the extremely friendly staff. Unfortunately, the edge had a broken zipper. Without any fuss we had a new one within 3 days. As expected again a great service.
Excellent service! I was unfortunate that the same device failed 2x within the warranty. Solved fine both times. Received new for the first time, with a second defect without money back on account. More than excellent service!
I bought a wagon in February. In June I found out that a part was probably skewed because it was hit or something. Have indicated this and received a new frame from the case 3 days later. I am very satisfied! I think it's a must!
Some time ago I bought a trampoline for our kids here. A bull's eye (that will be known or experienced by several of you). What was a big hit for me is to buy this trampoline here. What a GE-WEL-DI-GE service this store has! Not only with the purchase but also afterwards they are ready for you! The contact with all employees is very good, fast and pleasant. You are really thinking along with you. The majority of the contact even goes directly through the final boss (class Thijs) !!! They also have a fantastic showroom where you can view / test the products. A retailer who understands very well how it works and puts the interests of his customers first. I do not have to think twice to order here again. Highly recommended.
Pump of the purchased pool was after one and a half
month piece. Received a new better pump within 3 days. Top service
thystoys.nl
