The jumping mat of a trampoline had a crack within...

The jumping mat of a trampoline had a crack within two weeks without having to play with shoes or sharp things. ThysToys has made itself quite easy here by observing from a photo that it is not the product or the manufacture and came up with the limited offer to deliver a new jumping mat with only a 10% discount. It took me a month and a half before I received this response, so that the crack has become larger and is not or more difficult to repair. In addition, I had to spend quite a lot of time looking up all kinds of serial and article numbers (which they should be able to find them in their own administration) and emailing about this, assuming that this would lead to replacement of the jumping mat. .. unfortunately in vain.