Thuisvester

Very amateur. Shear culture. Very slow approach to problems. Sad in the communication to their tenants. Erroneous information on their website. And so I can go on and on...

Bad experiences with waste nuisance in Asterstraat Oosterhout many of the residents can not read the WASTE CALENDAR or they do not care that it bother people here I think it is unheard of and antisocial. ..

I have been in contact with ThuisVester several times because of a house for my mother. I was always spoken to in a friendly and prof. Thank you Sabine and Marlene. Absolutely great!

Rent from Thuisvester for 1 year, previously more than 30 years from Singelveste. I am very happy with Thuisvester! Friendly and helpful people who think along with you and do not stick to the rules if it is in the interest of the tenant. Thanks to their (and Mrs. Looman from De Kok construction group) thinking along, I will soon get a beautiful kitchen for a very reasonable rent increase and when paying for the extra options I wanted. Maintenance and repairs are also done well and quickly dealt with. In short; my experience with Thuisvester is TOP in one word!

Nothing is too much, just call and they will be there for me

Expected more. After I applied, I did receive mail, but now after 4 wk. Nothing nada.

-we expect it to look neglected inside too. "Now that man apologized when we called, but then again, the atmosphere is not pleasant- Maybe it is the more annual letters of "there is a garbage bag next to the Kliko" "you must prune" "presumably dog poo in the garden" I suspect my neighbor is regularly on the phone so I had no trouble until I got a foot got home from home. My roommate received a negative tenant statement because of this kind of lame letters, These days I rent a gardener to keep my front garden up and down, and do as little as possible outside. The only neglected in the house is the downstairs WC that sometimes leaks but the home provider does not respond to my emails. For Electra, drainage etc I had to dive into the pouch myself because the home investor does not respond (when I was just living there). When my crown blew off the roof there was a man on my roof within 3 days, then again. Before I wrote this review I sent home provider an extensive email about the issues but never had an answer.

So far, 4 separate experiences since the six months that I have a home from a home investor. However simple and innocent at times, all 4 negative. 1 When allocating a home, my income has been adjusted neatly in the last week so that no blame can arise. The day later a Mrs. van Thuisvester calls who immediately opens with the message that the rental property will not be assigned to me because of the proper updating of your income. After my explanation soon misunderstandings out of the blue, but just be normal guys. You are dealing with well-meaning tenants, not criminals. The whole approach is so incredibly unkind and suspicious, unprecedented. 2 After a few months the caretaker suddenly arrives at my door with (I think) a woman from Thuisvester, with faces like earwigs. Have never seen or spoken to the man but without even introducing himself he immediately accuses me of paint residues in the hallway below because there are some light footprints on a few steps since moving (5 months earlier) down instead of downwards). I find the whole approach to be extremely unpleasant. Have never caused any inconvenience and do not see how fresh paint residue can be from someone who has not painted anything for half a year. Where have you been administrator all those months that you will now arrive in a few places that have been there for six months? But a day later after a new paint stain downstairs would those old remnants be a trail to the new one? Ridiculous. 3a after a few months of being moved into the house while cleaning the shower drain, found something in the drain. This immediately reported to Thuisvester to which the response was: but do you suffer from constipation sir? No, not that. But ma'am, I'm definitely going to get into trouble with this, that's just a matter of time right? Well no, just keep it clean with soap sir. Really, seriously Thuisvester? 3b a few months later and the drain has now become blocked as expected. We are now about 4 weeks unable to take a shower. There is no rush or urgency at Thuisvester. Already taken 3x off for company Perfekt who in their own way make a mess or 2x just don't show up. You can then keep calling, they just let you down. Solution is not yet in sight. Fortunately, the company that came by this week for an asbestos inventory is super neat: polite, a deal is a deal, pleasant feedback and appreciable understanding for your problems. <- that's how it should be, it's that easy. Sender: someone who has never written a review on the internet. But this deserves one.

Very unfriendly lady on the line a number of times! There is hardly any listening to your story and you are already barked right away! I experience this at 1 the same person at the central number service counter of home provider!

Actually, that one star is far too much. customer service employee Gerlinda is very poor to listen to. Nor has she been able to summarize the problem to be remedied. She makes promises and will return to them later because her supervisor is not allowed to. She also gives reasons why they cannot come and if I want to know specifically what that reason is, it turns out that she just shouts something. After all, the reason was something completely different when asked. The employee was very unprofessional, rude, unable to think along in solutions and has a great lack of empathy. As it turns out, not everyone who answers a phone is able to provide the service that customer service should stand for. I had a call back and forth all morning and when I finally got an employee on the line from another company, it was arranged within 2 minutes that the boiler could be made. It doesn't have to be that difficult. Gerlinda I hope for your parents and loved ones that they never have to deal with customer service in their old age as you do.

Strange club with very poor service. Telephone contact is unprofessional. Complaints are not resolved.

Bad housing association. Very bad service, Three quarters of a year with a broken central heating Boiler leaked on all sides. Bottom rotten so moisture ran through the thermostat cable into the PVC tube to my thermostat on the living room wall with brown stains. had extra high costs for gas and water. Bucas Kemkens had already indicated that the boiler urgently needed to be replaced. supervisor district Schapendonk did not care and turned it down. Operators are pretty disinterested and rude on the line and you often have to chase their asses to get things sorted out. they are quick to collect money, but if you have complaints you wait a long time.

You have to wait more than 15 minutes and then you get there not listened to the info that gives what an unpersonal person

Real scammers. Poorly maintained homes with high rent. I am going to take them to court due to leakage and damage in the house. A star is too much for them.

Not exactly skilled people send them to your door and they don't take your privacy into account at all. Someone would come by for the weeds in our garden, but someone comes by to search the entire house from top to bottom. Since my father has dementia and is almost 80 years old, he went to walk with them in the house, he felt pressured. Yes sir open your closet and why is your bedroom locked? And why do you have a coat on, show your attic too, why do you have two washing machines? (One of which is from the 80's and broken). Totally unnecessary such questions and comments, you don't have to be a doctor to see that someone is elderly and old people often put on warm clothes so also on March 20. I think it is serious that the person has made a second appointment to speak with me since my father speaks English and not very good Dutch. Then I wonder why didn't you contact me right away, was it necessary to ask stupid questions? Even the police have limitations when it comes to searching your entire house, and the police clearly indicate why they are going to conduct a search. The one from Thuisvester thinks I can make anything without giving the reason. Let me treat them like criminals, especially when it comes to an old man. Disrespectful just how can they accept such people who have no human knowledge at all, but are sent to people's homes !!

Incredibly bad service. At the beginning of 2020 we sat without hot water for more than 5 weeks and then everything was denied. Now during the cold months we are again without hot water, again it is not resolved ...