thornhill hyundai Review

Anyone who is looking to buy a new or used car should see Sonia. She has knowledge and patience. It was my first car and I was so nervous she made it all so simple.She goes out of way to help. I never felt pressure.

We just recently moved to Canada and a lot of dealerships were telling us that it is almost impossible for a newcomer with no credit score to be able to finance a car. However at the Hyundai Thornhill, we met Tara Fallah and while being realistic about the hardships of being a newcomer and getting a car, she was also optimistic and helped us in every way to be able to buy a car. My mom and I are very glad that we met Tara, she is very friendly, polite, and sweet and she did as much as she could to help us out. She is truly one of the best workers there! Thank you Tara for everything you did for us, we love the car and hope to see you again!
We also met Cam Cherry who was very friendly, patient, and understanding and helped us out so much with the financing of the car and giving us advice on options that might be better.
I highly recommend going to Tara and Cam if you visit Hyundai Thornhill! This was by far one the best dealerships we have been to, the team was exceptional, professional and friendly and we can't wait to be back again for another car :)

Dear Sonia,
Thank you very much for your guidance and support.you are such a nice lady. I really appreciate your behaviour with us. LOVE YOU

In at least two occasions I came to this dealer and I was not pleased with the services. The customer services agent that I dealt with made remarks that was disrespectful and sarcastic about myself and the vehicle.
I strongly suggest to go through training with the costumer services personnel to avoid this unpleasant experiences when clients like myself needs to services their car.

Thank you!

Very easy experience. Dana was very good at understanding my needs in a new vehicle. She helped me understand the differences in trims. I appreciated her approach. I also appreciated that there's no aggressive sales approach by Thornhill Hyundai.

My salesman, Salar was very knowledgeable and answered every question I had no matter how trivial. He took the time to explain the inside of my car before I left. I would recommend this dealership to anyone!

I have had the best experience at Thornhill Hyundai and buying my car from the sales person Salar Khalili and as well as Camron the business manager. They have been really helpful and they processed the whole selling and picking up dates fast !! Really appreciate the hard work , me and my mother are really loving the 2019 Tucson !!! It s amazing

Excellent experience for my Santa Fe, I had a tiny scratch on the bumper and not only they fixed it right away but gave me 2 years free oil changes and 100 dollars gas card.. Customer service at its best.. Ask for Sales Manager Afsheen or Carina..

Sonia is very professional and pleasant to deal with...I have such a good experience with her..she is extremely helpful, knowledgeable and humble..I highly recommend her to anyone who is interested in purchasing a car.

Great service!
Took my car here when the other Hyundai gave me horrible service and they did great with me. Selar the service representative helped me out and he was very kind. He had my vehicle checked out and with minutes knew the problem. Easy process and they did great with me. Yasser the parts representative helped me get the parts I needed and made sure that they were the right ones. If you need help to get your vehicle fixed or maintained you should go to Selar and Yasser for your needs they will assist you with what you need and make sure that a good job is done!

We needed a 2nd vehicle for our family, and we've been shopping around countless dealerships. From the moment we entered the dealership, we were greeted warmly. The sales reps were non-intrusive and respectful. They gave us space and time to look around. Once we were ready to speak, they took great care of us.

Afseen helped us find the right car for a ridiculous price! She was very knowledgeable, personable, friendly and very down-to-earth. She got right to the point and did not beat around the bush. She gave us a great discount on the vehicle and winter tires.

Michael finalized our deal and the process was clear, concise and pleasant. There was no pressure to buy anything extra that we didn't need.

They also provided us a loaner car until we pick up the vehicle next week! My wife and I were extremely pleased with the customer service and we will definitely be recommending Thornhill Hyundai to all of our friends!

Thanks Afseen and Michael! You guys rock.

Very competitive price.
Extremely satisfied.
Highly recommend Sonia for her service.

I had the pleasure of meeting Tara at Thornhill Hyundai Car lot. I came in to look at a civic for a second vehicle. She made sure to ask me what I wanted in a vehicle and what I needed in a vehicle. She took the time to show me multiple cars that were in my budget so I was able to grasp the differences between models in relation to the year of manufacture. She is amazing at her job. She made me feel comfortable, there was absolutely no pressure. If you are in the market for a new-to-you vehicle, I truly recommend Tara. Her beautiful personality really gives you that needed rapport when making such a large purchase.

I had awesome experience. Sepideh was very helpful and friendly.
She helped me to choose the best option.
Great service, Thank you!

Cam and the team at Thornhill are awesome! Really enjoyed my experience there and would recommend to anyone

Exremely helpful and welcoming team. They were very professional and communicated exactly what I needed to know about my repairs. Were also very accommodating in terms of my schedule for my appointment 10/10 service.
Overall great team and Adam was very helpful and kind throughout my experience there.

My family had a great experience here. Tara helped us out and she was very nice to our children. We did purchase a car from here and they where honest. Prices where fair and I felt that it was a good deal both ways. I would recommend checking this dealership out.

My experience here was very good. Irene provided excellent customer service and directed me towards potential vehicles that I'd be interested in. Great atmosphere and people.

I KHOSRO KAMYABI BUGHT ACAR FROM MOHSIN SHEIKH, I had a good experience and I got a great information about the car and all services.

they don't give much discount. and speaks whatever from her head.
I know better about car than dealer.

I had service at this dealership for 2 years without an issue but will not be returning ever again because of gross incompetence by the service techs. On 3 consecutive occasions they failed to pull my tires from storage so they could be installed on time. The first two times this happened, no one notified my until I came back to the dealership to pick up my car and did nothing to help until I complained. Each time this happened I was told the week before that my tires were ready to be installed yet mistakes consistently delayed my service and forced me come back multiple times for a simple tire change. I've lodged complaints with the general manager, service manager, and Hyundai Canada -- none have commented or tried to retain my business. They do not seem to care about customer service or retention.

In sum: Service was appalling, staff were frequently unhelpful and inconsiderate and did not respect my time. I would not recommend this dealership to anyone. I gave them three chances and they screwed them all up. I am no longer a customer here and will not be returning.

I purchased my new Elantra about a month ago from Stephanie Gomes she was so helpful. Every time I called she would provide me with the answer to my questions. She made buying a new car easy and stress free !

Thank you for the wonderful experience!

Had a recall appointment for 2018 Hyundai Elantra. It was to update the software for the engine to prevent fire. As anticipated, it went well and was done in a timely manner. Unlike any previous experience at this dealership. This time I can t complain

Just bought my first Hyundai at Thornhill location. Our sales rep Mohsin Sheikh was very professional to deal with and overall we are pleased with his excellent service.

Amazing service with professional support from Thornhill Hyundai dealership. Great deal for Hyundai kona.
I had one of the best customer service experience with Mr Mevlut Telli. He is very polite, knowledgeable and reliable. Highly recommend him

David was extremely easy to deal with, personable, and helpful. Made my purchase far more enjoyable.

I have been a loyal Hyundai customer for more than 5 years. Tara has been a great assistance to make this recent experience for me a pleasant one. Tara Drove me through a methodical approach to choosing what suited my need. I recently leased a new Elantra GL SE and Tara helped me out through the process by her punctuality, respect and professionalism which made this new car more enjoyable for me.
Thank you Tara and keep up the good work.

Fantastic shopping experience, good social distancing measures in place, excellent Covid protocols, no haggling necessary, go in with your best price near the end of the business day, they won't refuse to take your money.

I met Mrs. Tara with a car purchase and really thanked her for their help. Thank you for their guidance.

I am more than pleased with the experience that I had at Thornhill Hyundai.

The contact with the sales person was reciprocated immediately, and the service provided by the Internet Sales Manager, Afsheen, was exceptional. Michael, in the financing department, was very accommodating and did everything that he could to secure me a great financing rate, and made sure that I was kept in the loop at all times. Both Afsheen, and Michael, provided me with the means to contact them, day or night, and the General Manager, Greg, went above and beyond in efforts to assist during negotiations.

I recommend that everyone go to Thornhill Hyundai if looking to purchase a vehicle - it is rare to find a dealership that cares this much about its prospective clients.

Very poor service department. No commitment to customer satisfaction.

I was blown away with the quality of the vehicles. This dealership is outstanding A no-hassle, no pressure environment that makes shopping for a new car enjoyable. I highly recommend Tara who goes above and beyond to bring an exceptional client experience!

Bought my Elantra here, ask for Emilia. the service department is also really accommodating and offers uber shuttles.

I had a great experience at Thornhill Hyundai, they are very thoughtful when it comes to their customers and special shoutout to Salar for helping out! He always makes sure to take the extra step to keep a customer happy.

I recently bought a car from Tara at Thornhill Hyundai and the experience was amazing! Tara was extremely knowledgeable and helpful. She was not pushy at all and gave me all the information I needed and gave me time to think about my decision. The manager Usman and Tara worked together to ensure I was happy with my purchase and answered all my questions. If you are looking to buy a car, Thornhill Hyundai is where you need to go and make sure you ask for Tara! :)

had a great experience while coming down. I m not a very experienced car person but the sales rep Tara was very helpful and extremely informative. He explained everything clearly and was really honest about what was going on!

Totally satisfied with service. If you have any issue with parts ask for the guy YASIR. Highly professional and very helpful.

The whole team has changed since I had my car serviced , everything seemed fine except I found a scratch in the front right of my car afterwards. It was a rainy day, so I didn t noticed it when I picked up the car. Very upset!

I took my hyundai for a recall. The next day the battery died and wouldn't start.
I told hyundai about this and they were very nice about it n book me an appointment.
I took the car in Adam and Davis came out and explained what could be the problem and showed me what the problem was with a multimeter.
They were very generous and gave me a nice price on the new battery.
Now the car's running normal again.
Thank you hyundai thornhill!

We recently purchased an Elantra GT Sport from Thornhill Hyundai, Sonia and Usman did all the best for us. Very friendly, professionaly and without pressure. Highly recommend Sonia to anyone looking for a good deal at Thornhill Hyundai !!!

Great staff, representative there was very helpful and knowledgeable.

Drove all the way there from Ajax to visit with a Reza after an appointment had been set. Was told Reza was "too busy" and that the car was gone weeks before I had got there.

Stay away from this terrible dealership.

I brought my 2012 Hyundai Santa Fe in to Thornhill Hyundai for service and was treated great! They took took the time to diagnose my vehicle and tell me what service I needed and gave me an exact price, they even adjusted my brakes at no charge.
Thank you Thornhill Hyundai for the great service I definitely will be returning.

Sam Pulera

We had great experience with sales dept. at Thornhill Hyundai, specially Tara, from sales was very knowledgeable and kind. We are glad that we chose Thornhill Hyundai and will definitely return to this dealership in future!

Quick service and extra. The only concern I have is every time I make an appointment(I ve been doing them from at the dealer from Purchase in 2013). I book for the recommended service. But when I go in for my appointment. I m always recommended a service I was not told about or suggested I get the higher level service package.

My mom got a new Hyundai Elantra and we love it. She got a trade in for her old one plus a dealer's incentive in addition to 84 months interest free.
The car is a beautiful intense blue colour and has a power sun roof and heated seats plus fantastic safety features.
Andrey looked after us quite well. Thanks!
Lisa

Bought my Hyundai Elantra GT from Sonia Malik. It was a pleasant experience dealing with her. She was very friendly, courteous and very knowledgeable. Good costumer service, I would definitely recommend her.

They will fight against you for every warranty repair until you give up. They're more expensive than a few other Hyundai dealerships I've been to (for both service and sales). I had my car detailed here because I was already having it serviced, and their detailing package was $120, but the SAME package is only $70 at Agincourt Hyundai (so show them the price on the website and they'll match it).

Great dealership. Sonia Malik dealt very professionally with our requirements. Highly recommended.

I recently started the adventure of buying a new car. I went to multiple dealerships and found Marc (sales manager) to be one of the most helpful and honest people at any dealership from any brand. He asked us what we were looking for and how we would use the vehicle and made us realize we likely didn't need the highest model but the second highest would suit us perfectly. In a world of trying to get every penny out of you, it was refreshing. He was a DREAM to deal with. I cannot say enough good things. Anyone looking to buy a Hyundai should go talk to Marc. He will help get you into the RIGHT car for you. Marc- I really appreciate your honestly and help, it was truly a pleasure to meet you.

Great service! Clinton was extremely helpful and to the point making the process very smooth. Thanks!

I have great experience with Sonia and team. She is very knowledgeable and helps in making right decision. Anyone who visits ThornHill Hyundai should ask for Sonia.

We are very happy with our car, we reviewed the ratings prior to going and was excited to see such great reviews, it provided us confidence. Our first experience with the associate (Sonia) was great, she was quite nice, knowledgable. Though at pick up, we dealt with another, (Afsheen) we felt rushed, no review of the car and conditions of purchase not addressed or completed. At time of purchase they noted car will be detailed, clean, granted it was winter, car not cleaned inside. The car was on E at test drive, we noted this at time of offer, they advised us we had to pay for the gas, so we did. Though at pick up it did not have the gas in it. (They did refund the money though imagine picking up a car and heading right to the gas station as it was on E). We were told we would get SiriusXM for three months, never told how it would work, associate left and while getting ready to go we noticed so went back in for details. We were committed a copy of the final inspection report, it was to be emailed to us, it never came, its been three weeks since we purchased the car. On the weekend I called as the owners manual that we did have at time of test drive was not in the car, we didn't think to look at time of pick up. We called Saturday and it's Tuesday no call back. I can appreciate you sell many cars, and you will continue to do so, though the experience is important to keep coming back and for referrals. I would say we felt disappointed with the experience and will not return, get our car serviced or refer friends and family. I honestly felt like a number, and even though the car is super nice, the experience after is not acceptable.

I brought my car in for service last week and I want to say I was very impressed with the service that I received. I was kept informed of what needed to be done to my car and what could wait until the next time I had to bring it in. I definitely will be coming back here next time and highly recommend others to this location.

If u want to buy a Hyundai visit Thornhill good deal and Good customer service ,

Overall impressed with Hyundai cars and Thornhill Hundai dealership. Staff is very knowledgeable and helpful in making your next car perchance easy especially Sonia Malik one of their sales representative is excellent in her job.

Had a great experience while coming down. I m not a very experienced car person but the sales rep Jonathan was very helpful and extremely informative. He explained everything clearly and was really honest about what was going on!

Sonia helped me to buy a new car. She was very experienced and very professional. Also, she was very pleasant to work with and tried to understand my situation and provided me the best service though-out entire buying process.

I had to deal with the financial manager at this dealership who was very rudeand made a racist coment about me. I never ever go to this dealership again and dont recommend this to anyone. There are other dealers which are way nicer and better customer service. Use other dealers.

It was amazing service ... we have leased a car from them and their customer service has been exceptional.

Today we had Salar who helped us with our wheel locks and guided us, for what was in our benefit both financial and safety.

I waited 4 hours despite appointment for a 5 minute remote programming.

It was a great experience altogether with Thornhill Hyundai team, starting from the front desk to Sales Manager Afsheen Baig and the account manager.
Moreover Afsheen is there to provide very satisfying after sales service too.

All in all a 5 star team.

We don t usually write reviews however my husband and I would like to recognize the excellent customer service we received from our sales consultant! Thank you Stephanie we are so happy with our new 2018 Elantra!!! We will make sure to refer everyone we know to come and see you.

We recently returned our leased vehicle and exchanged for a new model. It was a fast and pain free experience. We got our new car in less than a week. We also loved the newly renovated dealership. It looks great. Ask for Masoud Pakdel. He was wonderful.

I had a wonderful experience when I decided to saunter into this dealership. My sales rep Emilia and the finance manager Michael were both extremely helpful in explaining my options to purchase my new hyundai elentra. They even allowed me to hold my new car on the lot while I went about selling my old car. I have nothing but good things to say about my experience and would definitely recommend this dealership to any potential buyers.

This is the best car dealership I've ever been too. This was my first time buying a car and after visiting many locations I knew this was the best place to buy a vehicle. Greg, you are one of a kind, thank you for everything. I will continue to pay it forward just like you have. This place is #1

I can't say enough good things about my whole experience with Thornhill Hyundai. I walked into this dealership after I was treated poorly at another Hyundai dealership, so I wasn't sure what to expect, but Sonia and Osman made sure to do everything to make the experience a great one for me. They were both super friendly, patient and helpful. They went above and beyond to make sure I was happy with my Hyundai Kona and my payment plan. Sonia even messaged me a few days after I got my car to see how I liked the drive and if I had any questions or concerns. I highly recommend Thornhill Hyundai to everyone who wants to have first-class customer service. Thank you Sonia and Osman. You did a wonderful job. :)

Outstanding customer service and a very kind and professional staff. We would like to especially thank Michael Cheung for all his help with our new car purchase. We are very happy customers!

Greg, GM (General Manager of the dealership) can't run his team to fix customer communications; commitments made by email, (and in person) and still no results!

My father purchased the car in June 2011, ownership transferred to me in Jan 2012, they have MY name/address in 'their system'.. i have occasionally gone for service but find them mediocre. I asked them in 2012 to remove his contact info....

>>> MY DAD DIED in 2013.... I went again into the dealership and requested that his name be removed from the file... more than once... what's wrong with the CRM internal computer systems?

>>> FEB 2016: After complaining about the letter for my dad's birthday, a staff person emailed me and copied Greg, the GM. "I have updated your information with Hyundai Canada, as well as in both of our internal systems to make the change going forward."

>>> JUNE 20, 2016 - I got email today, subject line: "5 Years!"
Yep, no surprise it was addressed to my dad. "Dear Earl"

>> I laughed aloud when I read this line...
>>>>>>>>>>> Also, if you have any friends or family members looking for a new vehicle, please have them contact me.

>>> I would not send anyone to this dealership fearful if they gave their contact info they would be hounded for years with emails, letters as they can't update their IT internal systems.

>>> If you want to buy a Hyundai, look for another dealership!

I am loyal customer to your shop. I have my 2 vehicles and 2 from my sister's, total of 4 have been taken to Thornhill Hyundai for services. The services were good and the advisors (Mimi and Larry) were very helpful. The only issue I had recently was the shuttle ride not cover my work place. It was one and half block away from the boundary.

After having 2 test drives I was promised to receive an estimate of finance payments to my email, few weeks have passed, but never received anything. Checked junk mail, nothing there as well, though junk mail issues should be addressed by the company and email service providers. Went to different car company and bought a car there.

ABSOLUTE WORST CUSTOMER SERVICE. PROMISED A LONER CAR WHILE AND THEN CHARGED ME

brought my car in for a large fix. Over paid because mechanic didn't know how to install engine that we discussed before hand. PROMISED a loner because it's a big job. 5 months QUALITY CAR RENTAL calls and demands I pay. Quality rental charges my credit card. NEVER AUTHORIZED THIS TRANSACTION. THEY COMMIT FRAUD.

Will never buy Hyundai again and will tell all my clients to stay away. Horrible and completely unacceptable. Unprofessional and dishonest

Kasra ,Sonia and Tara
are very helpful , friendly and knowledgeable about their job also their customer service is excellent.
When people need any information they will give them completely and make them satisfied for their car which they have.
I am glad had time to meet them and now I have a good friends at Hyundai.

On of the best customer services i have ever experienced. Miss sonia malik was unbelievably an awesome customer service provider ever. Extraordinarily warm and welcoming towards the customers. I would definitely recommend a visit here. Thumbs up for sonia Absolutely amazing!!!

The Vice-President, Adam Hedderson, and Davidson both provided excellent care and service that cannot be adequately expressed in words. Their expertise and attentiveness to my needs infused in me full confidence in the Hyundai brand!

They are such big frauds. Sales guys doesn't even know the prices of the car. They post prices of the car to attract customers and then they increase the when you actually go meet them.
Highly not recommended and don't waste time visiting them

I went in and was assisted by an amazing rep named Emilia. I found her to be patient and willing to hear all my worries as this was my first car purchase. She provided me all the information and I was able to make my purchase with confidence. Would definitely visit the dealership again for any of my car purchases!

Though we had not shopped around, and were not intending on buying a new car that day, we stopped in at the dealership just to take a look, and ended up buying a Venue on the spot. We were well taken care of by Mohsin, who gave us a fair price for our Acura trade-in, and threw in a number of accessories. No negotiation was needed, as he gave us items before we could ask for them. The only negative experience we had, related to an item that was on backorder, and was going to take a long time to receive. Luckily, Mohsin stepped up and found us a part, delivered it to our home, and installed it.

I hate this place. They were nice when they sold me the car 2 years ago but now when I need some help with the warranty that I had purchased they don't answer my calls nor return my call when I leave the message for the Peron in service.its frustrating.

Bad, terrible communication, coordination. You cannot reach a service advisor easily. You need to leave a message and they will call you back 4 hours after. Seriously? Is this the way of respecting customer's business while try to do your business?

Parts supposedly order for my 2013 Hyundai Sonata Hybrid four weeks ago. No calls from this location. Has to follow up with them. Service Rep was rude. No professional at all. Not recommended for this location.

Great service!!! Very professional and friendly staff specially Mimi.

Service staff were efficient and very considerate regarding my concerns. My car was taken care of on time with thorough expertise to resolve the issue.

Worst service and lying management and just cheating people

I highly recommend Kristan Nolan at Thornhill Hyundai as he is extremely patient and kind. I called inquiring on a Kona I am leasing and received extreme professionalism. I was given great advice and felt better about my purchase. Thank you so much Kristan and looking forward to continued business with Hyundai!

One word, AWFUL. Made customer waited 2hrs for pick a car. I didn't know that takes that long. Relationship manager told us he will get someone help him, it will be faster. End up he didn't ask any one for help, we have go to reception to make complaints to get someone else. It was just ridiculous, unacceptable service.

I wanted to write a review to thank our agent for helping me buy my car ,I really impressed by our agent communication skills ,and telling us all the required information about the car ( TUCSON) and for the paperwork.Agent Tara Fallah brought coffee for us the day of pick up and helped me with the car setup. Great job and thank you Mrs.Fallah for your service.

Just picked up my new Santa Fe 2.0T, couldn't be more pleased with my whole guest experience from beginning to the final delivery of my Santa Fe, everything that was discussed and promised by Greg Carrasco was fulfilled and met to my expectations. Also would like to mention Camilo Hernandez he was also a huge factor, by helping me answering all my questions and making me feel very comfortable inside my new vehicle with all the new technology to learn, and following up when I had even more questions after the fact. I would definitely recommend this dealer.

The customer service was great! The sales rep are amazing, great help, a lot of thanks to josh Brar for being extremely patient & caring!

never thought hyundai had such nice cars, thanks emelia!!

bought demo model Elantra which had break issues. It took 4 visits to make them realize its a Legit Problem and I am not making up things. These people gave me loaner and it took them 2 weeks to fix car. Well guess what the problem came back after 4 months and now the ca is out of warrenty and I have to pay for Rotors, Brakes, Drums which were supposed to be fixed in the first visit...So what did you fix 4 months back? Avoid this Dealership for any service jobs.

Very helpful staff with no sale pressure techniques.

Initial sales experience was fairly positive but unfortunately that sales guy has since left this dealership. It's really salesperson-dependent. The sales and finance managers are just snakes though. Sales manager told me he was giving me the same deal as someone else I knew who bought the same car. What the manager didn't know is that I knew what deal he had given to the other person, and that he was trying to squeeze me for an extra $500. Finance manager will give you the usual hard sales tactics to get you to buy the extended warranties (this was such a ripoff) and other coverages/protection packages, with the occasional lie thrown in. Service dept used to be ok but the techs that are still there just don't seem to care anymore.

When I was about to get a new one, they picked me up from the Scarborough and today i brought my car for repaired. They told me its too far we can't drop you at home..

Before I got my car - excellent customer service. The moment I walked out of the dealership with my key and would try to follow up with questions and appointments, worst customer service ever. As I am a new owner of a car you d expect I d have questions. They ignore calls and keep you on hold for hours. It s terrible to try to get a service appt. Parts department workers are rude. I tried to switch dealerships but they don t let me as im tied to a lease. I was going to refer clients as I m at an age where everyone is purchasing a vehicle and get a new lease with them in 4 years but now I ll just go else where. Not the type of service I d expect from an establishment such as this. The owner told me I would be taken care of when I was paying for the down payment of my lease but I m not. Also, when I got my car there was sap on it and I didn t know until my detailer came the next day to clean my car. I don t live in the forest lol.....