3 years ago
My experience at Thermen Bussloo was moderately po...
My experience at Thermen Bussloo was moderately positive. Nice spa, nice facilities, especially the lagoon and underwater sounds, beautiful! Less enthusiastic about agreements regarding food and approach to staff. In terms of food, it appears to be the case (this is also indicated in the saunas) that you are not allowed to bring food or drinks. This is also not allowed in the changing rooms, not at the reception, but even - as we experienced - not outside in the parking lot. Here we were kindly but urgently requested not to eat our salads. A bit ridiculous if you ask me. Furthermore, I found it very unfriendly that I was approached to view my phone, which was IN my locker, and so I checked as discreetly as possible, (not calling) a message from my disabled girlfriend, who was severely delayed with her special transportation, and therefore I had to wait over an hour. I wanted to check every 15 minutes to see if she was already there so that I could support her from the parking lot to the changing rooms. But a passing staff member did not show me any telephones at the appointment. I replied that I understood that, and because of this situation I had to take a look now and then. But the lady stopped at the appointment, and this situation was no reason for exception. As far as she is concerned, I would wait for the remaining time at the parking lot so that I would see my girlfriend. So I could only use the spa for a very short time (we went for the evening entrance). As far as I am concerned, a case of rules around the rules, a little humanity would have been in place. A couple who were behind me in the dressing room where the staff member approached me, informed the staff member that they had absolutely no problem with the fact that I checked my phone in my locker for a message. Fortunately still a bit of understanding ;-)