Have ordered plans from Winfield for a couple years now, very satisfied with all the plans and have had great experience with customer service every time I have called to arrange an order. I order from Canada and still receive the order in a very timely fashion .
Great customer service, shop there at least once a month.
It's a nice place the show room is nice it gives you an idea of how your project looks finished people were friendly
Great plans but awfully slow. Order placed 12/1 shipped 12/10. No communication or order tracking, I had to call several times to find order status. I was told the first time the order shipped 12/6, I called back on 12/10 and was told order shipped on 12/9 but they were unable to provide tracking information.
Ships reasonably fast. You get what you pay for. Just wish plans were a bit clearer.
Very poor customer service! Ordered this online about 2 weeks ago. Never received any email confirmations. After receiving nothing in the mail I called. I was told it was just mailed the past Friday and shipped first class mail. First class mail from Michigan to Indiana is usually about 3 days. However it has been 5 days since shipping and still do not have! The customer service person told me to allow 14 days for shipping, after it took them almost 2 weeks to ship the item!!! Nothing on the website states to allow a month to receive your order. The customer service person told me that if I want my items faster in the future to call them in......WHAT!
This company is awesome! Their showroom is filled with things I want to make. Their patterns are clear and precise Recommend to all!
Do not buy anything from these clowns. I bought the plans for a Adirondack glider. After hours of cutting and assembly I noticed that the parts were not aligning properly. I called and after a few days they reluctanly told me that they made a mistake on the plan. When I asked for my money back they offered me a credit of 15$ on a future purchase. You stink Winfield Collection.
Will never buy from this company again.
Bought Black Bear pattern, when I received they put the small bear pattern inside the large bear pattern.
Needed a pattern and they ordered it and will have it shipped. Great place
thewinfieldcollection.com
