The Wilbur Theatre Review

Very intimate setting with hardly a bad seat in the house. Good acoustics and nice stage in a beautiful building.
The infrastructure is a little older - seats are small, rest rooms are in the basement. It can get a little warm, especially in Summer.
Ushers are usually very friendly, but be advised they enforce their no-camera policy without a sense of humor. Great place for stand up comedy, singer-songwriter recitals, and similar events.

I love this theater, and the staff is always helpful and polite, just wish that the seats were a little more comfortable and spaced out. I've been to two concerts there in the past year and thoroughly enjoyed the intimacy and acoustics of this old theater. Worth the visit, just be prepared for the seats.

Great acoustics! Seats in balcony vey hard and dated...uncomfortable..

I really like this venue even though at times the seating can be a bit crude. It does add an intimate vibe to whatever show you are there for, which is nice, but might uncomfortable for a lengthy performance. Even then, the service to your seat is great and surprisingly timely.

Ron White was awesome to see perform. My boyfriend got us tickets and we loved the show!

Our seats were not able to accomodate us and security and the ushers were completely disjointed without a transparent way of resolving this issue. We had to wait 30 minutes into our show to find a resolution. Also we were given false advertising 2x by employees stating that parking was "fully validated" only to find out that it's not. My older father was stuck in a line of cars, unable to leave the parking garage after given a "fully validated parking ticket". Even after detailing these situations to management they still showed a complete lack of interest in making things right, only to say 'we talk to our employees'. The Wilbur needs to figure out how to show compassion and empathy to their older guests when the issue is clearly on their lack of employee training. The Wilbur needs to take ownership when delivering misinformation or when they lack in conflict resolution situations. Simple things like offering a credit to concessions or to tickets for a future show could go a long way in retaining customer satisfaction. Disgraceful for such a historic building.

Great shows are hosted here all year round. Easy access to many excellent restaurants and parking garages. This has become one of my favorite destinations in the city.

One of the more fun venues I've been to. Really great, intimate atmosphere and a beautiful building.

Great historic venue, I ve enjoyed all of the shows I ve attended. I would just encourage security to tone it down.

The acoustics is first rate. Bathrooms are satisfactory. The venue is small and intimate and there is no need to look up at a screen.

You walk into an old school theatre that has been kept up well. All the seating has a great view. My biggest complaint would be leg room....there isn't any...at all. If your taller than 5' 8", good luck. I saw Ron White here and it was a good time.

Fun place in Boston's Theater District to take in a show. Its a small place.

Great place. It was a bit crowded but amazing show! Love Bill Burr!

Caution!!!! The drinks are stupid expensive!!! My date and myself ordered 4 tall harpoon IPAs total. Left a tip. Came out to $85!! Ummm... Whhhaaaaat??!!!??! I mean, I know it's Boston, but come on!!! It's beer.
Looks like I'll be taping nips to my ankles next time I see a show there.
Also, if you're on the lower (side) level, the seats are wicked close together. So, enjoy bumping elbows with the person sitting next to you! Thank God it was a comedy show. Only thing good was the performance!

This venue was perfect for the event I attended. I went to see comedian Andrew Shulz and the sound was great, views were clear, good lighting and audio and they did a phenomenal job keeping the foot traffic under control during entry and exiting.

Seating needs to be fixed and waitresses need a better method

Small theater with floor seats that are too close to each other. The end seats on the left row 16 and behind are kinda blocked by a big heater looking thing, avoid these if possible.

It's gorgeous and historical. To get the balcony you have to climb like 12 flights of stairs though, just FYI!

Nice time at the Michael Carbonaro Live show. Nice venue.

The intimate setting is great to see the act, but sitting on top of people isn't ideal

Kathleen Madigan is the perfect person to spend time with, in Boston, at the Wilbur. Great night out, dinner at Legal Crossing, drinks and donuts at Abby Road after, perfect night out.

Small venue, but well equipped for a comedy show or concert. Friendly staff and great organization. I'd definitely recommend!

This review is for the theater only, not the show. Parking isn't too hard to find on the surrounding streets /parking garages. Bathrooms were very clean and staff was friendly. I felt like there were too many staff members trying to help out too much. Also, get ready to play 16 dollars for a tall beer....

Saw Maz Jobrani here last weekend and had an awesome experience! There s a bar inside and they can even take your order at your seat! Drinks are very decently sized and made well. Overall great experience at this venu

I'm 5'8 and my knees were in the backs of people in front of me. Small and close quarters, but able to see the stage. Go if you love the performance... But the place I can do without

A once beautiful now faded theater/nightclub. Great acts but the physical plant s not what it should be.

Beautiful theater. Front row is almost on the stage, which provides an intimate experience!

Always amazing. Such a beautiful venue for an intimate concert experience. I will go back again and again.

Don't waste the extra money on the pricier tickets up front if you're going to a show with seating. They're very cramped and half of them don't face the stage

Lovely intimate theater. Nice for medium-sized acts.

The Women in Comedy show we saw was awesome. Haven't laughed so hard in months. The Wilbur, on the other hand, was a nightmare. Who runs this venue? Have they ever been to a professional theater? Three sets of ushers sent us to the wrong section. Sat for 20 minutes before the show started when another couple comes in and says that we're in their seats. At first I thought that Ticketmaster had double-sold our seats (wouldn't surprise me), so the couple left to figure something else out. As the lights were going down, an usher came to demand that my boyfriend and I follow him downstairs. No explanation. I declined because at that point I believed that I was in the right seats, and the show was starting, anyway. Five minutes later another usher came by and waved her flashlight, asked to see my tickets again, and then demanded that I follow her downstairs. She wasn't moving from the row, so we followed her. No explanation, again. She took us through a maze of back-of-house rows and hallways, no clue where I was, and then deposited us in a section a level down in what -- apparently -- were our correct seats. I understand that I sat in the wrong place the first time, but after THREE SETS OF USHERS told us where to go, and then TWICE we were pushed around with ZERO explanation, this has left a terrible taste in my mouth. It's going to take a LOT to get me to go back to this venue. The place is also dirty, bathrooms a mess, seats ratty and old. What a shame for what seemed to have once been a beautiful theater.

As far as venue... they try to cram as many people on the floor as humanly possible and little bitty chairs. Very cramped, not a lot of space to move at all.

Neat place to take in a show. They also have a cool drink and food menu. Makes the ticket price worth it!

Fantastic place to see a show. There is no bad seat in the house. Bathrooms are down stairs but they have a very old elevator to take you down if your disabled. At first, I asked how I could get to the bathroom, they had no compassion and told me nothing about an elevator . I was in tears when I asked another concierge they were very accommodating. I told him and pointed out the person that didn't help me prior and he was confronted. This is a very old theater too. I would go again only for those hard to find entertainment that doesn't come to Connecticut. The theater parking is far as well. Lots of walking and no free parking. Just be prepared if you are disabled and have a card for parking, they do not take cash!!!

I'm partial to theatres so I enjoyed this venue immensely. The box seats were a fantastic choice for a comedy show and dare I say, any show. Tons of restaurant and hotel options in the immediate area. Lines for drinks are very long, but that's to be expected at most venues.

Staff are competent and helpful. Seating is a little tight, and overall the interior could use a new coat of paint and general freshening up. Drinks not too unreasonable and the waitresses are attentive. But the main draw is it's the major comedy theater in Boston and attracts the best comedy acts. Close to several good bars and restaurants also for pre-show.

Staff is unprofessional. I've been there for 3 separate events this year and each time I can think of an example where I witnessed a staff member acting unprofessional. The bearded man at the door is beyond unprofessional, he acts like the gate keeper. I get that the building is old, but the temperature is uncomfortably hot during events. It takes 20 minutes to get to the bathroom and back due to their inability to mitigate congestion. Just not an impressive operation at all.

Great sound. Easy to find. Very clean.
The bar in the balcony ran out of beer though:(

Beautiful building. Great security quick and safe entry

Small venue so wherever you sit you will have a nive view but I would definitely recommend getting seats on the floor because up in the balcony there is a lack of leg room. Also having floor seats will keep you closer to the bar.

i like this space because it is small! a lot of great acts come to perform :) i like the old school feel of the venue as well.

Tracey Morgan was an hour and a half late, refund process was terrible (couldn't refund ticketmaster genuine resale tickets). I will never return here for any show, oh and they seal your cell phone in some filthy little bag.

Horrible seating bathroom packed and has an attendant... No need for that. Paid 155 for two tickets to see Dave Attell..great show but had to sit sideways at the small tables to fit everyone in so, neck was sore watching the show. Would recommend paying for balcony seats better view.

The show we went to was HILARIOUS (Nick Swardson Comedy Show), but the theater it self was cramped with crummy seating so the site was overall not crazy comfortable. Drinks were fine but overpriced, not nearly enough servers to cover the amount of people there for table service.

Quite possibly the worst seating arrangement of any venue I've been to. Plan on becoming very friendly with those seated next to you.

Great old theater. Staff is wonderful. Beer is overpriced.

Great performance once again. A little snug at times,but a great place to enjoy a show.

We came down to Boston to see the Cat and Nat show at this theater and it was absolutely amazing. What a beautiful place that the core was absolutely phenomenal

There are only a few alcohol choices, and the drinks are very overpriced.

Good venue for shows. Clean bathrooms. Efficient entry check system. Negatives: seats are tightly packed and beer is over priced.

Great old venue. Needs some work. Eric B and Rakim. Great performance

Crowded, no heat, seats were uncomfortable, terrible experience

Great concert/event venue. Only improvement needed is a better beer selection.

Its cramped but a great and intimate place for a show. They also have the best shows!

Boss was awesome! Beer and wine served to our seats was nice but prices were outrageous.

The venue is smaller than most Boston theaters which is a good thing if you want an up close experience.

Historically beautiful, great acts! Been here many times, will return.

They always bring some top notch people here to perform, but what the eff is up with the seating? A majority of it in the "orchestra" section is all small tables and awful chair seating. The tables face inward, so you have to either crane your neck to face the stage or somehow move your chair, without hitting someone in the face or spilling their drink, or just pissing someone off in general. You are literally on top of people here and it doesn't make it too comfortable for a 2 hour performance. Also, 15 dollars for a mixed drink in a plastic cup? NAHHHH

Nice old theater, the seats are not good for the plus sized.

Drinks are pricey and seating too close to each other. Chairs need some upgrade.

They get excellent acts but if you are over thirty be prepared to be uncomfortable. The once venerable theater is in need of serious renovations. Access to restrooms very restrictive. They do make it easy to buy expensive liquor though.

Nice old historic theater with lots of big names visiting!

Drinks are pricey but should be expected. Great venue and atmosohere. Seats are a bit squished but I understand why. I go here every year for a comedy show and always have a great time.

Nifty older venue with a horrible sound system and the most uncomfortable nosebleed seats of any cheep theater seats I've ever suffered in.

Saw my first ever Weird Al concert here. I'll never forget it.

Not worth buying a seat it's way to small, you are better off standing in a pit.