The Wilbur Theatre Review

The Wilbur Theater is so amazing, and so small and intimate. The feel is amazing. It is an amazing location.

What a great venue so beautifully maintained and renovated. Also nice and warm on a very cold night. Saw chris Botti.

Loved the show I went to see, it was a little too hot to be seating so close to others.

Intimate venue, regardless of where your seat is you will have a great view and feel close to the performance. From comedy to rock concerts, you can't have a bad experience at The Wilbur.

Place is old And stained. I can understand preserving history but clean and renew the place to make it radiate history not literally save the crumbs from 10 years ago or stains on the seats from 20 years go for new patrons. We spent $60 on 2 mixed drinks and a water. Absolutely highway robbery on prices, then the tip is forced without a way to choose your own dollar amount. So pay cash if you dare to pay the price and want the right to tip what it should be. The bathroom is literally in the basement of the place so it you are in the top seating, it's about a 10 minute hike down many flights of stairs where they have 2 of 6 stalls in service and a bathroom attendant trying to get more money out of you for tips to hand you a paper towel you could get yourself. Meanwhile, you're missing 30 minutes of the hour set of the main performer to make that trip so pee before the show or wear depends if you couldn't make it down that far to use the bathroom. You have to put your cell phone in a privacy envelope during the show that's literally locked up like you stole it so no one can record the show it document how gross the place is. If you have kids and the sitter needs you, she's on her own for 2 hours because you cannot see your phone. They'll unlock it if you go outside of the show, down the flights of stairs and miss more of the show. The opening act for Michael Che wasn't funny and for the price, I'd never attend this theater again.

Crowded seats, crowded everything. $6 cokes. Could see and hear fine

Saw Ethan Bortnick. Excellent show. Gives me hope for the future. Very smart warm talented and caring

Cool historic theater, but the drinks are super overpriced

Very nice atmosphere while waiting. There's a good view from the first balcony, you get good sound quality. I can only imagine better seats are phenomenal.

Deon Cole was hilarious but they need to clean or reupholster those seats, the light fabric reveals all!

Don't go on a hot night! Seating is very cramped and the A/C is weak. Good shows though.

This is one of my favorite theaters and attracts great performers like David Foster, Chris Botti, cover bands for David Bowie, Creedence Clearwater Revival and many others.

the comic was Spectacular! The Wilbur is a GROSS filthy fire trap! Id NEVER go there again!

Great show Kathleen Madigan. Though there was an obnoxious drunk lady beside me who never shut up. Feel bad for the folks in front of her.

Beware when you buy tickets to a show at Wilbur Theatre! I went to the Lauryn Hill concert last night and thought I would be sitting in seats at tables because that's what I paid for AND THAT IS WHAT WAS LABELED ON MY TICKET. To my dismay, when we checked in, they were herding everyone into their designated area with NO SEATS. If I wanted to go see her at a club, I would have gone to see her at a club. Lauryn is notoriously late for every show she puts on, why the %$^%$ would I want to spend the first 3 hours standing???? I want my money back!!!!

Small venue in theater district. Seats are little cramped and dirty... has some old time charm for sure. Good for a comedy show.

Been here a few times to see comedians and the venue is just great. Even in the balcony I was able to experience the show just fine (saw Jim Gaffigan). I also appreciate that the staff is very on point when it comes to the no cell phones rule. The show wasn't even two hours, and my millennial butt can go without Facebook for that long. Would go back anytime.

I was never waited on during the show and had to beg the bar for water to take medication. They didn't want to give it to me, saying that a waiter would get to me in time, but a waiter never got to me and in fact completely skipped over me. Meanwhile, I'm having a panic attack waiting to be allowed to have water.

Went to.see Michael blackson show was great seats are cramped drinks are severely overpriced met some nice couples while out with my husband had a good night

Love this place. It is small enough that there is not really a bad seat in the place

Neat space but set up incredibly cramped for a disappointing comedy show.

Place was great, seating arrangements are confusing

Tables were cramed in and drinks were very slow but show was good

Small older theater. Narrow aisles but good views of the stage from almost every seat.

Seating is aweful. Very close together. Could not enjoy show.

Nice place to watch a show but the drink prices are out of control. Bathroom is three floors down from the upper level seating.

We had a good experience. Security seemed nice and offered to show us to our seats. The stairs can be alot to take if you are in the balcony and the seats are tiny and pretty uncomfortable but overall we had a good night and would go back.

Nice venue, but is in need of some TLC. Would definitely return even without, but it would be a perfect 5 with some remodeling.

As an avid fan of RuPaul s Drag Race , I was incredibly excited when my son purchased tickets for us to see Haters Roast: The Shady Tour 2019 at the Wilbur Theater in Boston. As a disabled person with a service dog, I was concerned about my ability to attend. I called the Wilbur to learn about the accessibly of the theater and they assured me that they have a fully-accessible disabled section on the ground floor.
When we arrived, there was already a long line outside. It was cold and raining (Boston in March!), but they wouldn t open the doors, so we waited. As instructed, we went to will-call and they seated me and my son at the left rear corner of the floor seating; I later learned it was Section G, Table 5. The space we shared was approximately 3 feet wide, and there was at most 2 feet of floor space between our seats and the iron partition in front of us. It was tight, but we were relatively comfortable and excited to see the show. My service dog is a professional, so she tucked herself into the space at our feet and settled in.
I was in the aisle seat with my son beside me, and on his right was a large group of people around two high-top tables. When an older, grey-haired woman - Jill - brought them beverages, my son asked if we could also order drinks. She said we could purchase drinks upstairs, and then walked away. She did not explain why she refused to take our drink order.
Five minutes later, Jill returned to tell us there was a woman with a knee problem who had to put her foot up. She asked if we could make a space between us for her to do so. We explained that we barely had enough room as it was, so we could not fit another person in the space we were allocated. Jill shrugged and left, then returned a few minutes later and told us to make room. We said there wasn t enough room. I even tried to explain that I had called and was reassured that there would be an accessible place to sit with my son. She answered that everybody s got to see the show . After some back and forth, I asked if large group next to us could also help make room; she said that we were in the disabled section and they were not. The woman with the hurt knee was going to sit with us -- between us, specifically -- in the disabled section. Jill was rash and abrasive, and clearly wasn t going to allow us to sit together or enjoy the show. I was overwhelmed and frustrated, and asked to speak to the person in charge of seating. Clearly frustrated and unwilling to budge, she said that she was the person in charge. I said this was unfair and that perhaps I should leave. She replied well, let me know what you decide and walked away. We left before the show even started.
I called the next day (March 12) to discuss what happened. The person that answered, Erica, was dismissive and unhelpful. I asked to speak to the manager, Erin Hubay. Erica said she wasn't in the office and wouldn't tell me when she was expected back. Erica would not take my information, so I eMailed the Theater. After 10 days without a response, I eMailed again.
When Erin called me later that day, she said she had received my earlier eMail but was too busy to respond. I was at first encouraged, hoping that I had finally found someone to resolve this confusing and upsetting situation. It didn t take long to discover that rude dismissal wasn t just Erica s approach to dealing with complaints regarding discriminatory treatment of disabled patrons.
Erin and I had a very uncomfortable conversation in which she repeatedly interrupted me to explain why I was wrong about everything I said and the situation that occurred was wholly my fault. Shocked and exasperated, I told her that I would file a complaint. She said that was fine and hung up.
It took me awhile to be brave enough to write this out. It is hurtful and embarrassing; they treated me like a second-rate human being. I chose to post this review because knowledge is power. I hope that the next disabled person who visits is brave enough to stand up for themselves if they get stuck in The Wilbur s disabled section .

Very nice venue!! It was live and it and Boston crowd was very crazy in a good way!! Nicer place than most venues

Nice place. Floor is seperated into sections like stage ,A, B, C, D etc.. which for a concert isn't great but if your at the stage it's great, holds a nice little group of people