Zack Yeremian

Review of The Wilbur Theatre

Our seats were not able to accomodate us and secur...

Our seats were not able to accomodate us and security and the ushers were completely disjointed without a transparent way of resolving this issue. We had to wait 30 minutes into our show to find a resolution. Also we were given false advertising 2x by employees stating that parking was "fully validated" only to find out that it's not. My older father was stuck in a line of cars, unable to leave the parking garage after given a "fully validated parking ticket". Even after detailing these situations to management they still showed a complete lack of interest in making things right, only to say 'we talk to our employees'. The Wilbur needs to figure out how to show compassion and empathy to their older guests when the issue is clearly on their lack of employee training. The Wilbur needs to take ownership when delivering misinformation or when they lack in conflict resolution situations. Simple things like offering a credit to concessions or to tickets for a future show could go a long way in retaining customer satisfaction. Disgraceful for such a historic building.