The Royal Dearborn Reviews

The infrastructure is tired and in great need of a face-lift. Drinks are far too intrusive to one's wallet!

Room never got serviced, and renovations make the hotel a one star experience

The worst and most out-dated poorly ran hotel in the state of Michigan

Could have been maintained better. Wallpaper definitely needs to be replaced in halls. Staff was minimal. Room was acceptable. Fridge included. His and hers sinks, one located outside bathroom where us girls need it.

The room was dated. The bathroom was super small. The shower curtain smelled like mildew and the tub was dirty. The shower head was corroded. There are no microwaves in the room. Make sure you read the incidentals when you're checking in because they will charge you for make up being on the towels. I would not recommend this hotel.

Staff has been really nice for the most part. Room was in good condition. Good experience.

Not enough power plug locations, no ceiling lights. No microwave provided in our room, and the wifi signal in our room was only 1 bar. When I went to my friend's room, they had 4 bars.

Great location in the heart of Dearborn, but could definitely use some updating of the rooms. Service was friendly and helpful

The only thing good about this place was the people who work there. I arrived there with my family at around 5 pm there on Wednesday and the staff had thanked me for staying there. We went up to the room and noticed that the hotel lights in the lobby were dim almost dead and it look Abandoned. We went up to one of our rooms and there was mold in the bathroom. The beds were incredibly lumpy and the the room had food on the ground and on the sheets. The room also smelled a heavy smoker was smoking in there. The next room smelled like smoke and also had incredibly lumpy beds. NEVER STAYING HERE EVER AGAIN! The entire area around the hotel was like a ghost town.

Checked in and had hair in the bathroom, bed sheets had a tear in them, pillow case had a stain on it. After I told the front desk they changed our room. Staff was very apologetic and did everything they could to make it right. We got a free meal out of the deal

Hotel is closed and has been condemned by the City of Dearborn.

Nicest place Ive seen in a long time! Great atmosphere and service #

Hotel was quite, but that's because its an overpriced ghost town. Nothing is open. Pool closed except for 4:30-9pm due to "New Hours". Bar completely closed all hours for our 2 night stay. Restaurant was open and the food was good although the servers were on the frigid side. Lobby has the appearance of a nice hotel, but as you get up to the room levels, you see duct tape all over the floor, wallpaper peeling, and just general disrepair. Would not recommend.

My room was nice and comfortable. The alarm clock was broken though. I talked with several other guests who said they had issues with their room.

Looks can be deceiving. Rooms never vacuumed, mold growing on the heat vent on wall(many rooms have mold also as we stayed as a group). Temp in room as hot and no control of cooling it. Faucets hard to turn on.

I just stayed at this hotel this weekend and they did not take care of the very few guests they had at all. We asked for an upgrade or a discount for the trouble we went through and still deciding to go after the convention, aka my original reason for going, and they said no. They did not clean our room much at all as there were bobby pins everywhere when we walked in and the toilet looked like it has not been cleaned in years. They gave us small beds, much smaller than we had last year then started saying that they had those last year when i have pictures of a much bigger bed from my last visit. I also woke up with multiple bug bites on my hands and legs after my first night there. The pool and hot tub had dirt thrown into it and the manager said it was fine and that was apparently normal but when we showed her again, instead of just saying they'd send someone down to scoop it out they got dramatic and said they're gonna shut the pool down when the dirt was all on the top and could have been easily scooped out whether people were swimming or not. I was told over the phone that the pool was now heated but that was a lie. The filters were off the whole time and I've NEVER seen a pool do that. I will also add that legally your pool room has to be 80-85 degrees but it was a cold 60 maybe 70 degrees. I am very disappointed and i will NEVER be coming back. You need to fix yourselves before you go out of business.

It was very nice,only thing I wish they included breakfast

Rooms very clean, staff friendly, and the service was just fine!

Very over priced. lobby was amazing, and that was it. Tiny restroom, random water damage on the ceiling, handle came off in the shower... actually was not working very well either.

The staff is not aware of anything going on in the hotel. The clerk at the front desk kept referring me to the wrong event. There's wallpaper torn off the walls on every floor, they don't clean up the room service trays. Overall the hotel is not worth paying 200+ a night.

Big place with cool architecture. This place changed names quite a few times. This most recent go around they seemed to pick up some good staff along with the new name. It's the only place around that seems to be able to reliably host a particular three thousand person convention that frequents the Detroit area. Rooms are a little dated but they almost all have a good view.

The service was horrible. I was struggling with my bags and things, there was an automatic door that required me to push. The service men outside the door just watched me struggle instead of offering help. The bathroom door wouldn't lock and there was a leak in my shower head. Food is expensive. The door was extremely difficult to open and key was laggy. I hope one day the management will consider fixing the door, if they are nice enough. Not! The rooms were okay, but not great. the nice thing was the layout of the hotel and tv cable and Internet. The location was nice too where it was near a nice mall.

Perfect
Perfect

We stayed on the 5th floor. I checked the fifth, sixth, seventh and eighth floor vending machines looking for a bottle of water. No luck; half sold out and half not in operation. Went all the way back down to the lobby to pay $3.49 for a bottle of water. Better yet, the walls are so thin that when our "neighbors" started having sex at 8 am in the room next to us the sound was so clear I felt like I was a part of the action myself. I'd advise looking somewhere else...

Very clean, very nice staff and just a great hotel.

Breakfast bar was tasty and the service was superb.

This hotel needs work. There seem to be some interior structural problems, at least on the floor I stayed on (9). Catering food is poor. Stained carpeting in meeting rooms. Bath linens are very poor. I cannot comment on the pool or spa because I didn't visit either.

This hotel was acceptable but I cannot recommend it if other options are available in the area. When I stayed, it felt like I was in a ghost town. 780 rooms and maybe 30-40 were occupied. Even with this high vacancy, The first room I was given was already occupied!! The hotel definitely needs a remodel. You can tell this was once a great hotel, but not anymore. Wall paper is falling down everywhere, and the carpet is dirty. The room was generally clean and functional, but not great. When I checked out on the second day, the coffee shop was closed as the person who runs it just did not show up, no explanation given.

The hotel is under renovation for the past year they of course don't tell you that when you book The carpet has stains all over and I dare one of the staff show me otherwise The staff are nice and that's why this hotel gets a 1 star

Hotel was really nice, had no complaints. Very comfortable.

The meeting rooms looked very nicely kept. The atmosphere of the hotel gives a relaxing feeling. The signs for the hotel are a different name than the actual hotel, giving some confusion for my employees that joined me for a meeting there.

Service was ok restaurant was very bland and overpriced. Room/beds too small

A piece of garbage in the past. Must have new houskeeping supervisors because it's way cleaner better now. Get rid of the old... keep the new. They still have a lot of room for improvement. Within the last 3 months. It's better

Went here for a marketing conference in high school...and had a great time! 5 stars.

I really loved this hotel. It felt upscale, I loved the interior of the hotel and the facilities themselves. I saw that the rooms are in the process of being renovated, which would definitely be nice. Don't get me wrong, the rooms were nice. My only discontent was with the generic coffee and condiment packets in the rooms -- I would have expected better with the quality of the rest of the hotel. We spent time in Archimedes Bar and ate dinner one evening at Giulio and Sons. Both were wonderful experiences, with fantastic service and inviting ambience. We would definitely stay here again, without a doubt!

I didn't stay at the hotel, but attended a small convention there. Any staff I encountered during my short visit were very friendly. The building is beautiful inside, which you wouldn't assume when driving by. It's conveniently located just off the highway and next to a mall, should you desire any shopping. It's not a far drive to get until Detroit proper either.

Catering staff were extremely rude the entire time I was there. Restaurant and desk staff are nice. Room cleaning was inconsistent. Average hotel experience.

i really like my stay here but the cafe works very well!!! and their convention halls are good but one things which i was supposed to be here was.... Multimedia and projectors should be place in halls over all experience was good and rooms were well maintained

Nice pool restaurant, lobby, room needs to be updated

No laundry. Have to call down to get laundry done. They were so back logged that they couldn't get to mine and I had to leave the event I was at early to get it done. They didn't even call to notify me that there was a 12+ hr delay. If they had I could of gotten it handled without driving home early.

Was there for a conference. They have a lot of space for these kind of events. The food was average.

Looking new again, Food is great. Convention rooms are hug!

Very nice architecture on the outside but the inside needs major work. I was very disappointed.

I went for a two day training course where lunch was included. The food was great and everything was very clean and staff was helpful.

Comfortable room and beautiful lobby, breakfast in the hotel restaurant is really good, but way overpriced.

We stayed here as we were attending a conference. The lobby and conference facilities are quite good But the rooms and service leave alot to be desired. Our first room hadn't been cleaned prior to being assigned to us. I went back to the lobby and was assigned another room. The decor and condition felt like an 80's motel. Housekeeping had to be called multiple times and was mostly focused on a new set of towels.

Personally I would stay at a different hotel the next time around even if this happens to be the conference location.

On a separate note, I stayed here 5 years ago and the hotel was in much better condition. It has significantly deteriorated since then.

I was disappointed to be charged $250 clean up for confetti on the floor. I requested & paid for a suite & received a regular room.

I attended a 3rd party staff meeting at this facility. I did not stay in the hotel rooms durring this visit, thus no opinion of hospitality services at this time.

Didn't encounter any guest services staff during my visit, for the few hours I was there, but the meeting took place during non peak hours.

One small negative, is despite arranging our meeting several weeks in advance, current management was not aware our meeting was sceduled that day.

In their defense, facility is under new management as of the last month and we had not rented space for this meeting (but the meeting was for planning a large event taking place soon where the faculty id being rented for a substantial fee), so there is still potential for improvement.

Did the taste of Dearborn and they had salmon that melted in your mouth

Don't judge a book by it's cover. Really enjoyed the stay. Housekeeping was great

I am relocating to the area from out of state and this has been a wonderful home away from home. The staff has become like a second family welcoming not only myself but my dog under their watch. It was very refreshing to find a full service property in Michigan that accepts my furbaby as a member of the family. The gals at the lobby bar and coffee shop have taken to having special items for him available such as carrot sticks, broccoli and green apples! Being here for an extended period I have seen the weekend social gatherings to corporate business groups and confess concern over sound as we are on the lowest floor just above the lobby & event space. Much to my sheer delight .. there weren t any problems and even more glorious .. I have always had hot, HOT water and at a great pressure. I had truly assumed that with a full house I would not have a strong shower and WOW I was wrong and happily so
I am almost torn with my impending departure. The staff has truly become a family and I will be forever grateful and recommend the property highly!

Good food quality spaces. Major microphone issues in main spaces and place has a pest problem. Still really good value and a great overall place for a conference.

The staff is friendly, courteous and helpful. Beautiful hotel no issues with noise or the neighbors.

Close to airport, quite and clean rooms, great service

We have come here every March for the past 4 years for a dance competition. Each year the hotel declines in cleanliness and front desk service. This year, we checked in on a Friday around 3:30. Plenty of time to get a clean hotel room. None to be found here. The first thing I noticed was the urine and pubic hairs in the toilet along with dried urine spots on the seat. If they can t clean a toilet, I was fairly sure they hadn t cleaned the room in full. I called down and the clerk was apologetic and said she d get someone up ASAP to clean so that I could use the room. Four hours later- still not cleaned. I actually turned on the light and entered the bed area of the room only to be greeted with crushed cracker bits on areas of the carpet and trash on the floor. I called again to complain and was offered another room. The man who helped me move was professional and polite. The 2nd room did not have the trash emptied so I threw the trash can in the hall. Four other Dance families had the same issue with cleanliness. I just cannot with this place. The kicker of it all was that I called Sunday to ask if I could stay later than checkout time. The clerk told me no because they had a big group arriving and they need time to clean. I replied Well we were a big group that arrived and you didn t clean for us. I find that ironic. She said that if I wanted to talk to the manager at 10 am, I could. After I said thank you, she hung up on me. It wasn t even worth it to complain again to the manager. I packed up and was happy to leave. Spend your money elsewhere until this hotel gets its act together.
BTW- I took pictures of everything and will post them as soon as I figure how to do it on a phone.

Very clean. Great value. Aging but well maintained. Bathrooms need renovations but are very clean. Bed was very comfortable. Rooms a little bigger than avg. Good size tv - lots of channels. Free parking. Right beside shopping mall. Highly recommended if you aren't picky on completely modern hotel.

We were here with a large group for a convention. Two families changed rooms multiple times for various reasons. The bathrooms are old. We didn t get our room serviced. Elevators were slow. I could go on....

Beautiful lobby and professional welcoming staff. Visited here for a work conference

Not very clean. The rest was fine. Not more nor less

Reception people are so rude and not professional.. they kept me waiting 20min to check in