I just stayed at this hotel this weekend and they ...

I just stayed at this hotel this weekend and they did not take care of the very few guests they had at all. We asked for an upgrade or a discount for the trouble we went through and still deciding to go after the convention, aka my original reason for going, and they said no. They did not clean our room much at all as there were bobby pins everywhere when we walked in and the toilet looked like it has not been cleaned in years. They gave us small beds, much smaller than we had last year then started saying that they had those last year when i have pictures of a much bigger bed from my last visit. I also woke up with multiple bug bites on my hands and legs after my first night there. The pool and hot tub had dirt thrown into it and the manager said it was fine and that was apparently normal but when we showed her again, instead of just saying they'd send someone down to scoop it out they got dramatic and said they're gonna shut the pool down when the dirt was all on the top and could have been easily scooped out whether people were swimming or not. I was told over the phone that the pool was now heated but that was a lie. The filters were off the whole time and I've NEVER seen a pool do that. I will also add that legally your pool room has to be 80-85 degrees but it was a cold 60 maybe 70 degrees. I am very disappointed and i will NEVER be coming back. You need to fix yourselves before you go out of business.