I've always loved the reeds it's a beautiful hotel.
I even considered getting married at that location.
The food and drinks we're fantastic enough so that I went back two nights in a row while at town. I'd definitely recommend for food, drinks and great service!!
Lovely facility....staff is over the top making sure you enjoy yourself and are happy and comfortable. we went for their Halloween bash...and the staff that helped get the party rolling...were stellar!
The ambience is fantastic. Beautiful patio but extremely overpriced. Some lunch menu items would have been great for dinner but very strict on lunch and dinner menu availability. We asked for oysters for an appetizer and they never brought it out. When we asked for them again, the server thought we asked for a second serving which we didn t, just wanted the first round, but wanted to charge for both. The server also said the bar was backed up when our drinks were late but the table next to us (sat 20+ minutes after us) received their drinks before us. If it s beautiful and warm out, highly recommend if you have the time to wait for drinks and food. The sever did give us a glass of wine on the house.
I was looking forward to staying here since I had gotten a $750 gift card. Turns out even if you have a gift card they still want to charge you over $200 on a regular credit card to have a card on file. With that being said, the receptionist was not accommodating and couldn t put me on the phone with a manager. Why do you give out gift cards if they can t be used off the bat? There are 5-star hotels in NYC that don t even do that to people. Disappointed and hope I can get a refund for this gift card. Be aware when purchasing a gift card!
In my opinion, this is a mediocre (at best) oceanside inn deceivingly dressed in high end luxury clothing. I requested a water view for our suite. We had a lovely view of Fred s Tavern instead. The shower would not drain. After calling maintenance, they proceeded to pull up tons of disgusting black mold, hair, you name it. Gross. During check out, we were asked about our stay and told them the honest truth that it was just okay and the front desk staff was extremely dismissive. Had no reply other than would you like your receipt emailed? as if to say, your problem not ours. Why even ask guests how it was if you do not want the honest truth? Seemed to me like they only want and appreciate positive feedback. Bottom line - book a room at the Icona in Avalon which is what I should have done to begin with. Service there is excellent.
The Reeds is an excellent venue for Weddings and wedding receptions! The staff is friendly and helpful and the views of the back-bay are beautiful!
Pretty disappointing experience. My girlfriend and I went end of June for 2 nights, 3 days. There were THREE weddings on property that weekend which wouldn t have been an issue whatsoever aside from the fact that many amenities were restricted (and the property didn t inform us this was going to happen). Outside dining time was restricted for some of the wedding events, the pool area was restricted for some of the rehearsal events, and the reception area was directly under our room which meant loud music/band until 10 PM for 2 consecutive nights. (Apparently wedding events are restricted July - September, but the property makes no notice when booking for other guests). Definitely felt like a lesser guest experience as a result of wedding events. Beach experience was also suboptimal literally a 5 minute passing rain shower and the staff packed up all beach umbrellas and chairs for the day. On check out, zero inquiry of how our stay went and our experience. Spa was great, but the overall guest experience was lacking because the hotel indexed to the weddings.
Our stay was nice and the room was gorgeous. However our air conditioning was not working and our room was warm. We called the front desk and the front desk receptionist was snobby and condescending. She was not helpful or apologetic. I did relay my experience to the general manager and she too was in a hurry to push me out and not listen. Insincere. Because of that I gave three stars instead of five. They did have a watermelon eating contest which was terrific. It still doesn t make up for the rudeness we faced when you re paying $600 a night you should at least get some sincerity
Would never, ever go back. If you are expecting a high end beach getaway this isn t it! Cracked ceiling, broken furniture, trashed shower with mold. The hallways are very humid and hot. The management staff is rude, condescending and ill prepared to deal with issues. The spa while pretty is also sub par. A 220 dollar 50 minute facial that was 30 minutes. Horrible!!!
reedsatshelterhaven.com
