We have been using this lab for several years and are very happy with the level of service they provide. Sometimes they get busy and GCMS confirmations take a bit longer to arrive but this can be said of any SAMSHA certified lab. It's nice to be able to reach the toxicology department should we have any immediate needs.
My mouth swab drug test came back positive for cocaine I have never touched that stuff it's obvious they are not careful with their samples and it probably got mixed up with someone else's yet they refuse to take responsibility for it. I had to be punished for something I did NOT do. They need to be looked into and fire the people that are not doing their jobs correctly!
bruh they straight tryna send the boy sean away to residential for opiates, all the homeboy did was eat a couple poppyseed bagels
They have horrible customer service. I called the phone number asking a question (because that s what people do when they need help) and the customer service representative literally cut me off mid sentence and asked me what I needed help with, then she sighed as I continued to ask what I needed help with, and pretended to have a nice voice as she sent me to the wrong person. They need to get properly trained on being civil with people that call in; they are the face of the company and this face was NOT pretty. I didn t catch the woman s name but if the lines are recorded it ll be there.
Happy with the service. I have been using this lab for years.
I am surprise of the bad reviews this company get. Our interaction with them have always been great and professional. We have been using this company for more than 15 years and their costumer service and devices are great quality.
THERE MOUTH SWAB TEST used ARE UNRELIABLE. my wife and I used this laboratory for our situation & 8 different drug test came back positive for alcohol. We went to a different lab (it's called any lab test now, which I HIGHLY RECOMMEND) and had a hair follicle test done proving in a court of law there test are unreliable.
We paid out of pocket $200 for the hair test, which went back one year, all results were negative, no alcohol was consumed. REDWOOD DENIES ANY OUTSIDE SUBSTANCE CAN CAUSE FALSE POSITIVES. I RECOMMEND YOU GET OUT SIDE TESTING DONE. THIS PLACE IS A JOKE!
Have great experience with Redwood, wish I could use their saliva devices but unfortunately the local courts don't recognize this form of testing even though it is less intrusive and has lower possibilities for tampering. Regarding a previous post, big labs typically need an account set up and without their supplies and forms they probably won't test single samples. Attorneys might want to check with local facilities that collect samples rather than expect a big lab to arrange for a single test to be handled outside protocol.
I myself have tested positive with these quacks. So I went to the university of Missouri and had blood ,hair and fluid test done. NOTHING. And I was test twice by another. Nothing. DO NOt TRUST THESE QUACKS. They're better off cleaning port a pottys
ok so i am going through a custody battle and was required to do a drug screen and steroid test. Results came back and said i passed hair follicle test but failed the steroid test. I dont use steroids, i wouldnt kno where to even get steroids if i wanted. Ontop it says I failed for something called Drostanolone whatever that is but doesnt show me my level only the cutoff level. Redwood definitely has some issues going on. Theres no way to dispute this unless u pay $399 for another test. Like i would even do that since i just got railroaded with the first one! Customer support is terrible and give you one big run around. Someone should really check the cleanliness of this lab as well each tech's experience level. Do not even understand how this could have happened. These are my children your messing with!!!
redwoodtoxicology.com