The Place at Pooler Review

Once we entered the building, there was nobody at the front desk. When we finally found a man that worked there, he directed us to the nurse station. There was an elderly woman sitting in the hallway with one of her breasts hanging out and there were 5 nurses standing at the nurse station. Why one of them couldn't cover the elderly woman up is beyond me. When we told them my fathers name and asked them what room he was in, they didn't know his name and referred to him as the man with glasses. The nurse staff was not professional and didn't come off as approachable. Once we got into his room, there was a cotton ball with blood on it and a cup under his bed as well as two used gloves, a lid that was laying in what looked like small poop particles, and a dirty shirt of his which were all scattered across his floor. I then told one of the nurses who cleaned out up. She told me the previous nurse said she used my fathers shirt to wipe up the tea she accidently spilt and said it was "clean". My father also had to call my sister because 3 hours after telling the staff he needed his soiled diaper changed, they still hadn't come to take care of the matter. I definitely wouldn't recommend this place to anyone and I'm hoping my father gets out of there asap!

Staff is wonderful! The nurses really do care about your well-being. Highly recommend!

My great grandmother is on this place we will also call wellness check she is in out hospital
Please do not allow your family here not safe !!!

DO NOT send your loved one here. They tried to kill my dad twice. I showed up unexpectedly (I live in Chicago) and he was slumped over in his wheelchair and almost dead! Doctors told me he was so septic from a UTI that had I not showed up he would be dead. This place is pathetic (and that s me being nice).

So far so good I have no complaints my mom been there since July 29th and they taking good care of her... Keep up the good work!!!

The way the staff talk and treat the elderly is horrible. Tonight they let a lady sit in the hallway with wet pants and made her apologize for it and then walks in the dining area and screams at another elder lady and pushed her down the hall in the wheel chair like she's going down a bowling ally. And let's not forget all the rap they had playing throughout the building. The staff should work there because that's what they love to do and what not. NOT for a freaking paycheck. No one should be treated like that. It's a shame.

I call the resident line so much and have only ever gotten them to answer 2 times! I live 3 states away, so I can never get in contact with my grandma! The receptionist is very RUDE when she talks on the phone. They don't get her to talk to me when I call the main office either. They put me on hold forever just to tell me to call back, and when I call back I still don't get to speak to her! I've even asked them to have her call me. Nothing! If they disrespect the resident's family, I can only imagine how they treat the residents!

ETA: 01/20/2020 Threatened to call in a wellness check and they magically let me speak to my grandma today after numerous times of being told no! So if you can't get ahold of your loved ones, do what i did! Sad it even has to be done but you gotta do what you gotta do. I call the resident line all the time and never get an answer. So I call the front desk, they tell me to call the resident line...then don't answer the resident line. Enough is enough! How hard is it to just get a resident on the phone??

My mother moved in the 1st of the year, and loves it. Customer Service is great. Eat well.
Thanks for all you do.

If you could put negative stars I would. The admissions lady that I spoke to on behalf of my employer at first was very nice and insightful with giving information. However, when it came to actually sending the information she refused to answer any and all calls making the front desk staff say she was always in a meeting, or that she was on the phone with another patient. She would not respond to messages, refused to acknowledge if faxes were received, and overall made this a very trying experience. If it were up to me she would be removed and placed in a position she wouldn't have to deal with people.