Samantha Dempsey

Review of The Place at Pooler

I call the resident line so much and have only eve...

I call the resident line so much and have only ever gotten them to answer 2 times! I live 3 states away, so I can never get in contact with my grandma! The receptionist is very RUDE when she talks on the phone. They don't get her to talk to me when I call the main office either. They put me on hold forever just to tell me to call back, and when I call back I still don't get to speak to her! I've even asked them to have her call me. Nothing! If they disrespect the resident's family, I can only imagine how they treat the residents!

ETA: 01/20/2020 Threatened to call in a wellness check and they magically let me speak to my grandma today after numerous times of being told no! So if you can't get ahold of your loved ones, do what i did! Sad it even has to be done but you gotta do what you gotta do. I call the resident line all the time and never get an answer. So I call the front desk, they tell me to call the resident line...then don't answer the resident line. Enough is enough! How hard is it to just get a resident on the phone??