My girlfriend had chest pain and her sciatica was flaring up and we went to the emergency room and was there for three hours for them to say oh you have a head cold terrible. Went to university and got treated correctly
Metro was good back in the day but blah
Really long wait time (waited two hours for doctor to see me for scheduled physical and told by manager that it's a typical wait time), dreary McCafferty clinic, phone staff blind transfer you without warning, hard to renew prescription (MyChart requests are ignored), poor communications on every level. My taxes support this incompetence. Planning to take my very good, private health insurance elsewhere.
Go to Southwest General. More trustworthy staff who will take care of you without ripping you off or lying about why you visited so they could rack up a hefty fee against your insurance then finding out later you were really sick afterall.
Dr. Jonathan Belding, orthopedic spine surgeon is an awesome physician, from returning calls himself, knowing his patients, Debbie is his secretary/support, she is amazing. 5- stars!! Sue and Troy O'Neal
I was born at this hospital in 1995 with a collapsed lung and heart problems. If I was born at any other hospital, I would have died because Metro was the only hospital in the area with the medical equipment I needed to survive. I have never been to another hospital in my entire life and have always had excellent care here. I plan on giving birth at Metro because they saved my life and I trust them to give the same excellent care to my children.
THIS REVIEW IS FOR PARKING, AND YES I'M TYPING IN ALL CAPS. ABSOLUTELY PATHETIC. AT MY APPT TODAY AND EVERY PARKING GARAGE IS FULL!! MAKES NO SENSE WHATSOEVER.
If there was something lower then a one star this hospital definitely deserves it! PLEASE NEVER WASTE YOUR TIME OR RISK HEALTH!
Really annoyed with the parking. I was told there was free parking . The first hour was free and then you pay for the rest. I ran 40 mins over the hour and they charged me $4. Good thing I had cash ! Now $4 isn t very much but for 40 mins that s ridiculous. A hospital should have free parking come on.
Absolutely, the worst patient care. Dont go here they are awful
Staff is nice and caring. The wait is super long. Been admitted but have been in emergency room for 26 hours and still waiting.
Would not recommend the W 25th ER location to anyone.
The emergency department looks as if it hasn t been updated in years. Floors are dusty and dirty, the bathrooms were unkempt, and routine checkups by nurses were almost nonexistent.
My client, who was a MINOR, in the 10 hours I spent with them at this hospital, was only given (to my knowledge) a muffin and a cup of water to eat.
Though the nurses were friendly, they were not attentive. My client was not checked in on once unless I requested something for them.
I would usually see the nurses sitting at the desk talking instead of tending to patients needs.
One bathroom was only blocked by a padded door with no lock, so almost no privacy was kept in that regard.
Not only this, but HIPAA protections seemed to be nonexistent. When other patients were admitted and being processed by health professionals, the doors were often LEFT OPEN to where I could hear them discussing their health information.
I truly can t believe a place like this exists.
Please do not take yourself or family members here.
I ve seen a lot of different doctors here and all of them have given me bad advice. Don t recommend it, rather go without a therapist than see the ones there.
Unbelievable place ever doctor are no good it all plus they give me a bad in the hallway n they not busy it all I can hear them talking n joking with one another someone should do something about this
It was ok. There was a very little wait and the physicians were knowledgeable and very professional. The facility was very clean as you would expect from a emergency room. They even helped us make a follow up appointment.
Whatever you do, don't try to get a job there. The pay is very low unless you work sweeping floors or serving in the cafeteria . When an employee asked for a raise for going above and beyond , her manager told her "We don't give raises, this isn't Cleveland Clinic ".
II suggest you do not go to the one inside of drug mart in Parma heights. AWEFUL EXPERIENCE!!!!!!! My daughter went to be seen for a sinus infection she has been sick with for over two weeks. She was seen byRAJA SHAHEEN.... She told her she might not have an infection yet and did not give her antibiotics.. Also, that she didn't even look up her nose. I went to drug mart and expressed my concern of the lack of examination. She said it was an oversight. My daughter was back at work 45 min away and the doctor said that whenever my daughter could get back in that she would examine her correctly. Well. SHE HASNT BEEN IN AND NOBODY KNOWS WHEN SHE WILL BE! It is a scam to take peoples money. I called Metro but they wouldnt let me speak to any one who was in charge of these express clinics. What a joke. so, my daughter is still sick and now we have to go somewhere else and pay again. iT IS REALLY SAD WHAT METRO IS LIKE....AWEFUL
Been sitting here a damn hour in horrible pain! All I am hearing is flirting and swearing from staff. If I was an addict I wpuld have gotten help already! This place is just as bad as Lutheran. What ever happened to patient care!
TERRIBLE LOCATION. The parking is so stupid and confusing. Waited two months for a dermatology appointment and couldn t even go because I didn t know where to park. And they don t have another appointment until JANUARY. So annoying.
My son was brought here after being hit by a car. He died but what's strange is that he didn't look that bad on the outside. We couldn't see him for days because of covid-19. They then tried to get us to build our car insurance even though we weren't involved in any type of accident whatsoever. Maybe I'm being biased but I'm not impressed.
You guys were busy as hell and I give kudos to your nurses putting up with my family, they all did amazing, but Alex the 11-7 nurse I believe was amazing.. he mad us laugh he took the time to really explain somethings he was just wonderful, he never complained or made us wait. With your vet nurses it seemed like they didn t care they made us wait for hours on end even for a glass of water not Alex he even offered to make her some soup and he did!!!!! Don t change Alex don t become one of those other ones who don t care! There was even a nurse who came in after Alex and my other sis in law was a little snippy and he said ppl like that is y some patients are put at the bottom of the list and not takin care of fast cause we don t need to be treated like that! What really wow! So these 5 stars are for Alex!!!! Thank you Alex sooo much!
I got excellent care and attention here after being diagnosed wrong by two other hospitals Metro was very concerned and showed care from the time I came in thru my admittance process and even when I was placed on the 11th and 3rd floor I got excellent care
Popped a disc in back lady that helped me in X-ray room was beautiful, friendly and funny first time at Metro and had an awesome experience under the circumstances.
Very high acuity county hospital. Very good trauma team and ICU.
This hospital has made appointments for a patient under Medicaid but the medical professionals only do a quick look without providing any true care or services and continues to schedule more appointments. I encourage you to file complaints with the Ohio Attorney General (non-medicaid), HHS Inspector General (medicaid or other federally funded programs), and/or your Congressman/woman if you ve had similar concerns of fraud, waste, or abuse.
For example, an appointment was requested for a deep dental cleaning with anesthesia due to an uncooperative patient. Patient arrives at the dentist for the appointment but the dentist then claims that the anesthesiologist is unavailable for a year and sends patient back home after just a simple feel of patient s mouth with his hands. An appointment has been made a year later to reattempt the cleaning.
Internal Medicine makes appointment for request for referral but the doctor then claims she was under the impression she was going to be assigned as the primary care provider, not make a referral for an autism evaluation. Patient leaves office with no referral, only advice to make an appointment at the psychology department.
Makes me wonder if this hospital is simply inflating numbers for stats or revenue or if they are really this incompetent. Either way, this hospital is needlessly costing tax payers and patients.
This Emergency Services is one of the worse and longest waits.One will seriously reconsider and go to another Emergency Room.
From my husband experience...HORRIBLE! I was there and witnessed it all too and yelled at attending!
Came into E.R. today after eye doctors referred me to go to E.R. ASAP to be seen by opthomolgist. I was having red itchy hurting and blurred eyes, blurred vision, and my skin was puffy. Headaches. Told attending. And he had someone else come in. Then he took me back at looked at my eyes with a machine. Ended with I had allergic conjunctivitis, after saying that I wasnt describing conjunctivitis. After my girlfriend told him we were sent down to see an opthomolgist he said we need to see one ASAP but he wasnt getting one (EVEN THOU YOU HAVE ONE) because he said AND I QUOTE "IT WAS NOT AN EMERGENCY" my vision is blurred and going...he tested my vision. I had 20/20 and now its going. And in your notes to "come back if this happens" was vision decreasing....so why exactly do you have specialist on call, when I'm being told to see one ASAP and I came to be treated. Now I'm going to be paying a bill that I could have waited to to the opthomolgist. I will not be going back to your hospital.if this gets worse because I was denied being seen by appropriate specialist I will be contacting appropriate people too. It's sad that people have to fight for their health and doctors dont care. I came to metro because I was told I would get help. I could have went and got over counter that was prescribed. But not told why this is happening to me. And nothing done or said about my skin in my discharge papers. You have jobs to treat then do it! Not try and get rid of people that actually need help, and being accused of taking drugs majority of the questions at first. If you think that's what it was then piss test me. But I kept telling them and they wouldn't stop asking me. I answered you MULTIPLE TIMES. If you arent going to listen and just push me aside and not get me the help I need why do you even have an E.R. or hospital for that matter?
This is seriously the worst hospital I've ever had to deal with. Can't get appointments for months at a time and they do nothing to help you. It's pulling teeth to get any help there at all. I cannot express how much i hate this hospital.
They saved my life ,even though I had no insurance or $$ to pay. Thank you from the bottom of my heart!
TERRIBLE EXPERIENCE. I had a family member get life flighted here for something serious & the place was like a zoo. First sign was the metal detector we had to walk through to enter. AT A HOSPITAL?? Police every where monitoring & people running around. VERY UNSANITARY. I work in the health care field & this place was disgusting. Nurses were sitting, and eating on their phones and had no hospitality or care for anyone passing by. Police officers were rude. A physical
Fight with a big group of people broke out directly in front of the emergency room (police ran out to assist) which scared us all & this is when we decided we HAVE to get her out of here. They dont want your phones out because they dont want you to record or take pictures of how horrible this place is. I understand recording not being allowed IN the emergency room (HIPPA) but the waiting room & the outside made no sense. The one star they get is the very nice knowledgable doctor that took care of her. He was wonderful, helpful, and should NOT be working at a place like this.
GHETTO. And you will feel unsafe. Go somewhere else for emergency care.
Dr. Wera did a knee replacement surgery for my mother and he did an amazing job!! My mother is very great full to have had such a great Doctor.
They lie and if you hate yourself and want third world medical care go there.
I would not take my dog there for care.!
I wanted to say thank you to all of the great people at metro health. There a A+ from delivering my children to helping me when I've been sick. Thank you again metro
great experience, no wait time whatsoever, and the entire er staff was so nice. I ended up having to stay due to an infection that was spreading but the doctors and nurses that helped me gain my health back were the best! Thanks so much!
Worse exp i ever had i was admitted to 6 th floor after being in e.r all day when i finally got to my room in the floor i asked for something to eat said didnt really have anything so brought me a t.v dinner that was frost bitten and contained eggs which i am allergic to nurse didnt even care to read my chart to see what foods i could eat..and the worse is you share a bathroom with another room so thats 4 sick ppl using the same bathroom i was there for 3 days and only seen them clean it twice while i was there and i know that is not sanitary in any way after the horrible care i recieved there i finally signed myself out and ran for my life...
I went to the emergency room in Cleveland heights ran by Metrohealth, and they didn't even take too much concern about why I was there....I ended up leaving in pain still with no results also the number to reach the emergency room takes forever to pick up
Level 1 Trauma center. Nobody is ever turned away. Regardless of the social setting of any patient is remarkable. Bashing Metro is weak and unacceptable.
The room is dirty and i was waiting too long more than 4 hours
Went to new primary care doctor today, at metro the old Kiser building doctor Fleming was rude and condensing and pushy ,how the after ten minutes of meeting me he things he knows me I walked out if anyone knows how to report this ass let me know please.thank you
Our brother was in ICU after suffering a brain aneurysm, would like to thank his nurse, Lauren, for the repect, and compassion she treated him, and the rest of our family with before he passed. It was a very difficult time for us all, and the staff was truly wonderful
This review is specifically targeted for Main Campus MetroHealth Hospital on W 25th. I have been to many hospitals in my life (at least 20) and this one outshines ALL of them-- FOR THE WRONG REASONS! #1) It is 2018, why in the hell do you have to share a room with another patient and share a bathroom w 3 different patients? How does this not violate HIPPA? If you want privacy DO NOT EXPECT it here. #2) Definitely not a clean environment. #3) On the 6th floor, Nurse Madia and Tech Craig are the absolute WORST "professionals" I have ever experienced in my life. It is obvious they hate their jobs by the snarky remarks they make and their lack of motivation to help patients. In fact Nurse Madia brought another patient's medications to give me and I let her know they were not intended for me (to which she acknowledged in front of the EKG tech). She said she would be back w my medications. 1 hour and 15 mins passed and still no meds. I hit the call button and Im told they are about to go thru shift change. I informed them I would be walking out bcus I was the patient and after 2 1/2 hours w no meds that I desparetly needed was ridiculous. Nurse Madia who had been missing in action came out from where she was hiding and said "i gave you your meds." Obviosuly she did not and I told her she was mistaking. She unprofessionally began arguing w me. The EKG tech stood up for me and reminded her she did not give me any medications and the MD on the floor had to step in and tell her to be professional and stop arguining. These are the type of people you will be dealing with if you get admitted here. Since you are footing the bill for your stay, I'd say go ANYWHERE BUT HERE.... where the staff treats you w the dignity and respect you deserve. I included a picture of Nurse Madia and tech Craig They deserve to be recognized for their service....or lack of!
I had two nurses that cared for me the best, one by the name of Brian, I believe, and another older man. (that was in the psych department.)
There was a young man that came in for suicidal behavior and violence the only reason why I knew this is because the staff was violating HIPAA... Although this patient was violent, he didn't deserve everyone, including other patients to know about his condition, where he lived, what his birthday was, his full name, and things about his very much personal life. This patient also didn't deserve being harassed by a lady cop outside of the door. I understand that Metro Health deals with ALL walks of life, but I didn't feel like I, and from what I understood from other patients that Metro Health staff was very helpful.
When I finally spoke with the psychiatrist, I'm not sure if she was actually a psychiatrist or not. I was being accused of being a drug addict and kept being asked multiple times if I needed drug counseling, if I was withdrawing from any medication and or drugs that I was taking in the past, because I was taking benzos. My urine test came back positive for benzos. Which I had mentioned to the doctors before that I had taken benzos (Valium) to self medicate my anxiety. I actually was completely sober during my visit and weeks prior.(so I know I had a very low dose of Valium in my system) they actually wouldn't answer when I asked them what my levels were. I don't feel the psych department looked at me like a sober woman looking for help. I came in there on my own looking for help. And I received nothing but accusations of being a drug addict and constantly being asked if I felt like I wanted to hurt someone or hearing voices. I thought to myself "how can you keep asking me these things if you're not actually listening and taking into consideration my actual symptoms."
It was completely unfair.
This has been a long time coming, including from the women and children's department at Metro Health Medical center, but this broke me. I will not be coming to metro health ever again. I'm extremely disappointed in all the staff and who Metro Health Medical Center actually is. Metro Health Medical Center does not take people into consideration. Maybe a few select doctors and nurses do, and patience seeing those staff members are very fortunate, but other staff, I'm extremely disappointed. Metro Health Medical Center needs to stand beside their word and not hide behind it. These nurses and doctors went to school to be specifically nurses and doctors... Not a medical television show, and to mock human beings with serious illnesses and or be in violation of the HIPAA act. Metro Health Medical Center, you should be ashamed.
This place is horroble! Was in for a scan and they could care less about my trauma. Sorry I m
Not a surgery crazy but oh my god I get no room or food. This is messed up. Thought they were suppose to be number one trauma unit guess I was wrong. They do more killings than anything.
Went in with severe stomach pain and was unsure wether my appendix burst or not, well if it did I wouldn't be able to write this review. After being admitted relatively quickly they ran vitals and blood work and left me to writhe in pain for 4 hours have me a ctscan and left me to writhe in pain for a few more hours, came back and literally said "we don't know what's wrong" discharged me and didn't give me a work excuse (had to leave midshift and was "prescribed" bed rest) called in this morning to have a work excuse sent to my boss and was told I had to come back in and be re-admitted because they forgot. I've had a lot of health problems in the past and metro has always been iffy on treating those problems to the point of me having to walk out and goto another hospital for an emergency surgery that I had to have. Last night/this morning was my final straw with metro health
Metrohealth Medical Center is an excellent hospital, with state if the art equipment and care. The expert staff is kind and compassionate, while providing first rate care. If you're looking for excellent medical care, you should definitely consider MetroHealth Medical Center.
Update - 1/21/2020:
I would like to add a thank-you to the doctors who helped me, in 2010, to give my beloved wife more time before she died from liver cancer. Dr. Herrington from Internal Medicine, and Dr. OBrien from the Cancer Center, and all the nurses and support staff at MetroHealth helped me to have a little extra time with my beloved wife of 18 years before she died on November 20, 2010. Furthermore, the staff at MetroHealth, (the Anti-coagulation clinic, Dr. Lang, the nurses and doctors of Internal Medicine, the Emergency Room, and all of the support staff) helped me so much when I developed a blood clot in my leg in 2017. I've changed a lot since watching my wife die from cancer 10 years ago. But to my dying breath, I shall always be grateful to the wonderful people at MetroHealth Medical Center for all they have done for me and my late wife. And for all that they do every day. Thank you so much.
What a worst hospital. Spent 2 hours without any medical attention
Irrea the volunteer at Metro Health was exceptional! His customer service was beyond exceptional. He assisted me and my family above what we've experienced. All staff including the Doctors and nurses could learn alot from you Irrea. I appreciate you, your humbleness, and customer service. You are truly a healthcare advocate
Convenient locations, but mediocre care and outrageous costs. There was no discussion of costs before test/procedures were ordered, no explanation of items on the bill. Nearly impossible to reach anyone to discuss test results or billing. I'm still getting bills for tests that were performed over 6 moths ago!!! Overall, just a terrible experience.
Last time I was there it was for my daughter, I was in and out in less then 30 minutes, she feel and hit her head so they checked her for a concussion, the Dr was so nice even got her a Popsicle and everything
Newer facility, Level 1 Trauma unit. The wait to be seen can be a bit much.
Slow been here a whole dance in and out seizures and still no reason why I had the or anything I would say this place needs a staff and room cleaning
Came into E.R. today for my husbands eyes, doctors referred me to go to E.R. ASAP to be seen by opthomolgist. He was having red itchy hurting and blurred eyes, blurred vision, and his skin was puffy. Headaches behind eyes. Told attending. And he had someone else come in. Then he took him back and looked at his eyes with a machine to see if they were at all scratched. Ended with he had allergic conjunctivitis, after saying that he wasnt describing conjunctivitis. After I told the attending w weere sent down to see an opthomolgist he said we need to see one ASAP but he wasnt getting one (EVEN THOU YOU HAVE ONE ON CALL 24/7) because he said AND I QUOTE "IT WAS NOT AN EMERGENCY" His vision is blurred and going, he used to have PERFECT VISION and it was not, I was sitting there with my glasses and he couldn't read pass line 3.... He had 20/20 and now its going. And in your notes to "come back if this happens" was vision decreasing....so why exactly do you have specialist on call, when he is being told to see one ASAP and hecame to be treated. Now we are going to be paying a bill that we could have waited to to the opthomolgist. His father has a history and died from anyreusm, yet no CT scan was ordered. "Pain behind eyes, blurred and double vision, headaches" all symptoms also of an anyreusm yet no one looking. Attending was RUDE when all we want are answers, not have him bombarded with questions if he is using drugs, when asked and told he was not, attending asked 2 to 5 more times every time he came back. Wewill not be going back to your hospital.if this gets worse because he was denied being seen by appropriate specialist or appropriate tests being run. I will be contacting appropriate people too. It's sad that people have to fight for their health and doctors dont care. We came to metro because I was told I would get help for him. I could have went and got over counter that was prescribed. But not told why this is happening to him. And nothing done or said about my skin in my discharge papers. You have jobs to treat then do it! Not try and get rid of people that actually need help, and being accused of taking drugs majority of the questions at first. If you think that's what it was then piss test him. But I kept telling them and they wouldn't stop asking him. We answered you MULTIPLE TIMES. If you arent going to listen and just push him aside and not get him the help he needs why do you even have an E.R. or hospital for that matter?
Is a nice hospital but they make you wait to long for anything. Too looong!!!!!
Waiting times are a little excessive easy to get disoriented doctors are excellent treat you kindly with lots of respect
I come here for help . I feel like its forever no help. They make you feel like nothing is wrong with you. They take forever to help you. Theres not enough rooms for people who come in and have to wait very long. Very bad attitude by the nurses . I call the nurse line they even tell me to go to the emergency. I here waiting with the rest of the people whos not feeling good.
They're always helpful and the wait isn't unusually long for a hospital as big as it is.
This is by far the worst emergency room I been in the doctors and nurses here don t give no care in the world. I mean ate all I have had the worst experience here EVERY time I visit I just hate that it s the closet to my home!!!
This place is the most ghetto hospital I've ever seen. Metal detectors and cops posted at the entrance is a huge red flag. My father in-law had to go here for surgery. It was so bad he checked himself out early. The nurses sucked, the whole floor smelt of urine, and the sink outside of his room had a broken blood veil in it. What if that person had aids or something and they left it there?! This place should be shut down.
My best friend went here for multiple concerning symptoms. A ridiculous doctor told her that the unhealthy smell she was experiencing was due to her being smelly and never showering (Which she does indeed do, very regularly.), and overweight. All this while barely looking at her actual symptoms or even attempting another diagnosis. And this isn't the first time they've ignored her symptoms and blown it off as anxiety or something before actually even remotely going over very real possibilities. This place is a joke and these are people who should never be in the "Health" profession.
This place is just sad and pathetic. The family has been trying to find out what is going on with my grandma. Even though my mother is her medical power of attorney they are still so rude and disrespectful and wont even let her speak to the doctors. The fact that they made my mother leave and keep hanging up on he and other family members is just wrong and sad. This is all in the ICU ward as well. I will NEVER be a patient here.. EVER. The fact that my grandmother seemed worse and we asked what her chances of survival were since we were told there is a risk and the nurse tells us ''what do you expect from me? people can die at any moment I dont have a magic 8ball to tell you whats going to happen'' .. You all should be ashamed of yourselves. This place is a joke and is constantly crawling with bedbugs.
Worst hospital ever. Straight trash can t believe this place even exist. Never coming back. Been waiting for over 3 hours.
1st, mom went in w/in past decade to emergency room n diagnosed with an ear infection, prescribed antibiotics. 2 weeks later followed up cuz symptoms got worse, basically called a hypochondriac n it twas a virus. Feeling shamed for making up symptoms n drug seeking, went to fairview hospital, diagnosed with bacterial meningitis, admitted for 2 weeks or so stay as she was really bad off at that point. Massive double hospital bills. Years later due to crappy insurance she had to go back. She'd tripped on the stairs, gashed n fractured her ankle. Went to ER, they'd stitched up the wound, no flushing, just straight up stitching. Went every week afterwards as she kept having problems. Kept bleeding n swelling. .. sent her to a dermatologist n prescribed a topical. After a month you could sit across the room from her n smell the rot of her foot. Finally went to parma hospital, I believe, out of network, but metro told her to be patient, she's over-reacting, basically. Other hospital did xray, discovered blood clot that would've either caused her death or her foot amputated. Flushed n cut out more of her ankle. Months later, ankle n foot swells from prolonged standing, or heat or? . Discovered the muscle tissue underneath was severed? N there's a gross squishy hole so she's embarrassed n has to wear socks to cover that hole. Ridiculous medical bills because metro failed n she had no choice but to go elsewhere, insurance doesn't care n metro didn't either. Lawyers all said no case cuz sorry, you've gotta be dead or had your foot cut off before it's worth our time. So, now she's no choice but to file bankruptcy, metro won't help, insurance won't help, too bad, so sad, not their problem.
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