The Manor Association Reviews

I just started using the new portal and already had some problem with login - Luis Chim responded quickly and was able to help me.

Micah Burns at the Manor Management is very helpful and quickly response to my requests.

So many things can be said. The staff is rude and unwilling to work with residents. It s their way or the highway. If you call with a problem they make it sound like your the problem. Used to be a quiet neighborhood until they hired a security patrol who s only purpose seems to be to do what he can to wake people up in the early hours of the morning. Management is rude. No on for the manor company is ever up here to talk to residents. It seems like they just take the money and run. There has been damage to outside of one of the properties for 6 plus years now, they have yet to fix it. When asked about the problem they claim to know nothing about it, but yet the contractor told us that manor had been paid by insurance for damages but never fixed the problems. Be very very careful about dealing with them.

Per the response to my review!! Of course they are trying to make themselves look better. My information came from the previous contractor that did repairs on the units. He said that manor had been paid and was waiting on dave Estes to give the final ok for repairs . The manor association has no idea what goes on in the area. They are never walking around to see what repairs need to be done. Some of the repairs have been deemed not a priority so homeowners have to wait for leaks or things like shingles falling off the roof to get anything done. Further more there are always two sides to every story but if someone comes and looks at the property and sees the lack of maintenance this would make sense. It gets tiring of sending email and complaining and nothing ever gets done. So much for customer service and giving the customer the benefit of the doubt.

Having Micah Burns as the first point of contact, especially as a new resident, is a great experience. He is responsive and trully professional.

The manor is helpful since they have a lawyer who is familiar with HOA type laws. They are extremely friendly when you have to contact them for any issues. As with any other PM, associate turnover is frequent.

Yes, I would definitely like to give Micah Burns my big applause and appreciation to his prompt, kind and constructive professional attitude in servicing my requests. I just browsed some reviews and noticed that he had been mentioned many times his outstanding works. Here goes another one.

Its great to partner with The Manor Association. For all my queries as a homeowner , their team responds with urgency. Particularly like the responsiveness of Elaine Duane over there.

I've been getting Micah and Manor's help for quite a few occasions, each time, they're very responsive and try their best to help or give me suggestions. I truly appreciate Micah and the team's help!

THE WORST HOA. I wish there is an option for no start.

You should take a look at the reviews of Manor Association on Yelp. Tons of 1 star ratings. And yes, you call them, leave a message, and they DO NOT reply. It is that great. And then, all of a sudden, you will see a spectacular 5 star, blow off the roof review; you'd really wonder what this all of a sudden so drastically different 5 star review come from.

Appreciated the expeditious response to a safety and security-related issue. Tiphanie Bradford representing The Manor Association was efficient and professional; following up with immediate communication confirming the problem would be handled.

Luis Chim is professional and very responsive. Thank you

I corresponded with Ms. Lily Li and she was very prompt in her answers. Always get a positive outcome with Manorinc. Emailed and got an answer the very next day.

Super quick reply and great experience with Micah Burns!

Kristin Amarillas came in at the last minute to facilitate the Zoom on a potentially contentious Town Hall for our association. Her professionalism set a great tone for the meeting and everything went smoothly in part because of her professionalism and also her expertise with Zoom. A pleasure to work with Kristin. In this review, i am rating Kristin and not the Manor business.

When Manors association s employee made mistake, they didn t say sorry. When you asked them questions, they d let you wait at least one week and they still won t answer your questions.
When Manor associations partner company wrongly charge you money, they only speak for their partner, not for you, although it s your HOA fee paid their salaries every month.

I live in a community in Foster City that is managed by Manor Inc. and they have always had a very helpful when I have had to call in or need any help resolving an issue. There client services team seams to really care about getting you the help you need and our property always looks very nice and clean!
I have also noticed a bunch of people who are just blatantly ignorant about how a Homeowners Association works and what the job of the management company is. I recommend maybe getting an education in what you signed up for might be helpful for those who just want someone to blame and do not know who to direct it at apparently.

Kristin was very responsive to my request for information. Professional in every way!

Lewis Chim went above and beyond to provide a statement that I needed quickly. I was very pleased with the professional response.

Luis Chim responded immediately to my email request to stop monthly HOA fees debited from our account due to sale of our unit at Park Atherton Lake condos. His confirmation was greatly appreciated.

Gary Chin

I have never been a huge fan of the Manor over the years of having them as our community management team. Their property managers manage too many communities to give any one of them the proper attention they deserve. This perception has changed recently however due to Kristin Amarillas. She has become our property manager and has had an immediate impact on how we conduct our business and accomplish our goals. Her work ethic, professionalism, and quick response time has been truly amazing. Thanks Kristen!

What can be done to improve response to
simple maintenance requests to Manor at
Tidelands in San Mateo?

Ever since the previous manager of the our property left, the service quality has gotten terrible. I sent them an email regarding a service request in september, and never got any acknowledgement that they ever knew that I had sent them a message. I would never work with them again.

My landlord even had the worst time getting his parking permits for my unit. it took him 6 months to get the issue resolved

Peggy Chavez was quick to support me with the needed document!

Luis always responds quickly with my request, and I so appreciate this team's effort to my community.

Great experience, Luis Chim is super fast with our request.

Rinita G. is very courteous and responsive in responding to community service requests. My community had an issue with a street light going on and off at 10-minute intervals. This particular lighting issue was difficult to troubleshoot. Rinita stayed on top of it and placed multiple work orders to have this lighting issue resolved. She is a property manager who handles community issues with professionalism.

Miss Salves did everything she could to help me. I could not have asked for any more cooperation. She knows her jobs well.

Lily Li and Luis Chim were both quick to respond and very helpful in getting my HOA payment issue resolved.

As usual, Nikki Moyal has been a welcome help with my requests. Roger Kuns

Very pleased with The Manor Association! The Manor staff is knowledgeable, helpful and professional in its support of our community association.

Luis Chim, was extremely quick responding to my concerns. Resolving my problem in a clear, and simple way that I could easily understand...and on we go go

Debi Powers has been phenomenal! Kind, professional and very fast in the answers. A real pleasure working with Debi!!

After struggling with a previous unresponsive home owners association, we are delighted with Manor Association. Micah Burns helped us immediately with a problem, and was so responsive, professional, communicative and helpful. He solved our problem right away, and we are thrilled to have him as our point person. Thank you Micah!

Thank you so much to Kristin Amarillas for being so helpful today with all my questions about The Gardens!

I am writing to express my gratitude to Micah Burns.
So attentive, responsive, efficient, timely. Pleasure to deal with.

I was frustrated attempting to find the right persons using the phone menu by dialing in the persons first name and couldn't get through until I dialed the operator. I ended up being forwarded to and actually speaking a Tiphanie Bradford and within seconds she forwarded four separate emails to all the correct managers. What a great way to start the morning!!!
Thank you
John Philpott

Dear Stephanie Alves:
Thank you for all of your help with Atherton Place associated with Mb"s late payments. I have been working on this for the past several Months. Your are the greatest.
Sincerely,
Brian/IME

Our HOA has been switched to The Manor Association last year. Micah Burns has been assigned to take care of our HOA matters. I can't be happier to have him; he is responsive and on top of everything. I am very impressed by his dedication to his work.

Micah Burns has been very helpful and professional. Quick response and very easy to work with.

I had a problem and sent an email to manor. Luis chim quickly solved this problem in a few couple of minutes. It is very helpful and responsive!

Debi Powers helped me with my request. She was friendly and kept in contact with me until my request was fulfilled. I appreciated her level of service.

As a general contractor working with management companies in the Bay Area I've learned that communication is key. Kristin Amarillas (The Manor Association) takes the time to answer my calls, respond to my emails and provides me with accurate and thorough information so authorized repairs can be completed quickly and efficiently. Her efforts save me time (and also HOA funds in the long run). Great working with you Kristin!

All of the managers I work with at The Manor are professional, knowledgeable, and considerate. They always keep the best interests of clients in mind. As a vendor, they are wonderful to work with.

Micah is THE BEST! She always follows through ...and keeps me from being stressed. We are very lucky to have Micah working for Manor & Associates!

I called to get some help regarding my parking space and parking light (that was not working for sometime). I was lucky to get help with Stephanie Alves. She is amazing, focussed, she has great customer service ability and she was all about customer satisfaction. Most importantly, I felt that she "cares about resolving my problem right away. She asked many great questions and started to work on them. A few days later, I called to get an update to my surprise she knew who I was and provided me with an update on my problems. Thank you The Manor Association for bringing her on board, great move !!!!

I have had to contact the Manor Association about a late fee as the post office is not doing their job very well. It was a pleasure to work with Luis Chim on this issue. He is very responsive and his emails are very friendly and understanding of the situation. Thank you Luis for all you do, Denise

I am glad to have Micah Burns (@ the Manor Management) as my first point of contact. He is very helpful and quickly response to all of my questions.

3/4/20 The new Manor Association's manager, Mark has been incredibly professional and responsive to my questions about a variety of . He is very friendly, polite, and patient; listening to me as though my concerns were the most important priority to him at that very moment in time (a rare quality), then he quickly and efficiently follows up and gets the jobs done. Such a great service.

Micah Burns @ the Manor Management has been a great help all these years, he has been very responsive, and extremely helpful with providing all the information and clear instructions we could not ask for more!

Luis Chim was very responsive to my request. Thank you, Luis, for the great service you provided.

We just bought a unit at The Gardens and had some questions about keys to common areas, etc. Stephanie Alves got back to me very promptly, and answered all my questions and all affirmatively!!! : )

I'd like to give Stephanie Alves a five star for the prompt response and very useful information. Thank you Stephanie for your professional service!

I recently have a couple of communications with manor, every time I got timely response, especially Micah Burns sitting on top of things, it made me feel comfortable in a not perfect world!

I have personally lived in an association that had a previous management company that never responded and the outside of our whole condo looks terrible. We switched to The Manor Association about a year and a half ago and I am very pleased with the changes they have made. I don't understand people who say they cannot contact them or get a call back, every time i have had to call for anything I have gotten someone on the phone right away and if it needed more assistance my manager personally calls me back. I have been living in condos for many years now and so far Manor has been a pleasure to work with! I would highly recommend them to anyone I know.

Micah Burns was professional, helpful and timely in response.

I have found the responsiveness of Manor Association to be good to excellent. I especially want to note Joe Senft who is professional and helpful.

Manor is very easy to work with and very professional. Tiphanie was very helpful and provided excellent customer service. Would recommend Manor.

Micah Burns is always very responsive and helpful. He is my go-to person whenever I have HOA related questions.

Applauding PEGGY CHAVEZ for her prompt and professional service.

I am very impressed with the responsiveness of Micha Burns at Manor. We have had a few issues and they are quick to respond and have sent the necessary people to resolve our issues.

I spoke to Peggy Chavez about a request I had and she was extremely helpful in the matter. She was pleasant, accessible, responsive and supportive. Thanks Peggy!

As a new resident, I am glad to have Micah Burns (@ the Manor Management) my first point of contact. All the inquiries were answered promptly and professionally. His clear communication and willingness to help has made our life transition here a wonderful start!

Manor took over the HOA duties from our previous HOA and for the most part, my interactions with them have been quick and responsive. Kristin Amarillas was very helpful in taking care of an issue with regards to my parking space, even though I submitted my request several weeks shorter than the requested submission date.

I am a Mortgage Broker and many times at the last minute we need information about the HOA association we are doing a loan for. I find Manor and especially Catherine Estrella very responsive and professional.
Thank you so much Manor !!!!

We recently moved to Lauriedale Condominium, and Luis Chim was most helpful in helping us set up access to the HOA portal. He was professional, and took care of our request right away. Thank you, Luis!

Nikki Moyle responded very quickly to my email request. She address my issues directly and professionally. I am a new resident and we are off to a great start.

Rinita G. is very responsive with our front gate keypad issue. At my request, she gave my cell # for repair person to call. After replacing the keypad unit, repair person called me and informed me everything is working properly. Thank you!

Micah always does a great job for us. He is very responsive and knowledgeable. We value having Micah as a partner.

Marcel's help in getting my home rented out, and handling everything that comes with it has been the biggest blessing. I am looking forward to many years of working together. He is professional, a gentlemen, honest, and reliable. Thank you for all your help!

I've been involved with the Manor Association for now 3+ years. I feel with as many companies under this Association they do a great job and always and respond within a timely fashion. Thank you Manor Association for always taking responsibility for my condo!

This is a rating for Kristin Amarillas, our new Property Manager at Manor. She is responsive, takes initiative and is knowledgeable about HOA issues.

Peggy Chavez is the most professional, kind and responsive person I have communicated with at Manor over the 15+ years I have lived here. She is highly responsive and replies in a timely manner. The company is truly lucky to have her on their team. Please recognize her for going above and beyond to provide exceptional service. Thank you!