The Light Center Review

I have worked on 3 homes with the light center. The service-- from picking out lights to install is unmatched in Fort Collins. I have worked with Jeanne now on two houses and her patience, kindness, frankness and taste have really helped guide me to creating a home that has wow and lasting quality.
Even if Jeanne was not in the store when i came in, all the staff were helpful and willing to guide in the right direction. I had issues with lights that were installed and just did not give the vibe i was hoping for, they worked it out and helped me recover with adjustments.
Brian, who does install, is also fantastic-- moving lights around to various locations, until we got just the right look!! Grateful for the people and service they provide

Looking to replace all the lights in our home, including exterior. Was hoping to support a small local business and not have to drive all over Northern Colorado trying to accomplish our task. Walked around for a good 5 minutes before we got a someone will be with you. So we wait a bit more, after another 10 minutes or so we gave up and left. To be fair they never said how quickly someone would be with us, so maybe if we had waited another 20 minutes they might find some time to maybe see what we were interested in. Definitely felt like they prequalified us and determined that we weren t serious buyers or worth their time.

15 Apr 2021: Evidently, my wife and I had the exact experience that Michael Carter was subject to 4 months ago. We had just finished a walk around the lake and had some errands to run. We were looking for dining room and foyer lights for our $750K home. Quality lights, not pretentious, and preferably made in the United States. We were immediately dubbed "Tier 3" by every single employee--there were 5 employees. Not even a greeting, not one. A customer is a customer. Taking our business elsewhere. Don't bother, Jennifer.

Love my lights. Thank You Lady M for helping me pick out the perfect lights for my house

I've been illuminated. I went to the light. Next time I'll wear sunglasses. Hemingway talked about a clean well lit space. This is it!

Have done business with Jennifer, very knowledgeable and respectful of the lighting industry.

Theresa Cole went above and beyond to find and order a $2.00 part Thank You for outstanding customer service!!!

If you have a "welcome desk" you should not leave folks standing there pointlessly for 15 minutes. Will not visit again.

Amended Review: What seemed like almost immediately after I posted this review, I received a phone call from Jennifer, the owner. She was concerned about my experience and wanted to make it better. Her outreach was appreciated. I felt like she heard my frustrations and wanted to make it better, not just for me, but for future customers. After our conversation, Jennifer was very quick to put ammends into place. Ultimately, we're happy with our new light, and the serviceman, Brian was very pleasant and ensured the fixture was installed to my liking - thanks, Brian!

Initial Review:
I've recently had a few experiences with The Light Center. The first being that the closet light installed in my new build home died. The LIght Center did their part (under warranty) to order a new light fixture and install it. I also purchased a light fixture during their sale for my dining room. While the buying experience was fine, I noticed a disconnect between sales & service. The sales guy was quick to pawn me off to service and say "you gotta call Jean to set up an installation (which I paid for!), or she might call you next week." Needless to say, the installation was set up. However, I've had 3 installation appointments rescheduled because they can't take into account location of appointments and drive time. Dealing with the service component of The Light Center isn't worth your mental energy or time. If you have the patience of a saint, go for it. Otherwise, if you chose to give your business to The Light Center, know that you've been forewarned.

Shopping for light fixtures to spruce up my 15 year old house. Looked at other online stores, but try to shop local to help in these difficult times for business. Went to the website for the store, made a "wish list", printed it and headed to the store.

The good: Have a lot of interesting items in the showroom, and (as the only customer there on a Saturday morning) was approached by someone offering to help if needed, etc.

The bad: After browsing the store, approached the previous sales person, showed her my print off of things I had on my "wish list", none of which were in the store. The reply was "We don't carry tier 3 items in the store. Sorry..." and that was it. Not, "Oh I like that one too. We don't have it in the store, but we can order it. Here's our return policy if it's not exactly as you were expecting..."

I'm not fitting a million dollar home with $2,000 chandeliers, I'm sprucing up my $500K home a bit. Once I became a "Tier 3" customer in her eyes, it didn't seem like there was much desire to help at all. No effort to show me anything that was in the store that was similar, no offer to help with an online order, look through catalogues, etc. She saw the prices on my wish list and apparently I didn't measure up.

I guess I'll buy online after all...