Shopping for light fixtures to spruce up my 15 yea...

Shopping for light fixtures to spruce up my 15 year old house. Looked at other online stores, but try to shop local to help in these difficult times for business. Went to the website for the store, made a "wish list", printed it and headed to the store.

The good: Have a lot of interesting items in the showroom, and (as the only customer there on a Saturday morning) was approached by someone offering to help if needed, etc.

The bad: After browsing the store, approached the previous sales person, showed her my print off of things I had on my "wish list", none of which were in the store. The reply was "We don't carry tier 3 items in the store. Sorry..." and that was it. Not, "Oh I like that one too. We don't have it in the store, but we can order it. Here's our return policy if it's not exactly as you were expecting..."

I'm not fitting a million dollar home with $2,000 chandeliers, I'm sprucing up my $500K home a bit. Once I became a "Tier 3" customer in her eyes, it didn't seem like there was much desire to help at all. No effort to show me anything that was in the store that was similar, no offer to help with an online order, look through catalogues, etc. She saw the prices on my wish list and apparently I didn't measure up.

I guess I'll buy online after all...