The Habitat Co. - Riverfront Towers Apartments Detroit Review

I wanted to leave a review about Lesia who works in the leasing office. I had a problem with an unnecessary charge on my rent a few weeks ago so I called the office to get it sorted out. I ve lived here for 4 years so I knew this wasn t going to be easy. Every time I ve had any sort of issue in the past it s taken weeks sometimes months to solve. To my surprise when I called the office with my problem, Lesia was ready and prepared to fix it as soon as possible. She called me back immediately like she said she would and we were able to solve the situation in under an hour. I was so pleased that there was finally somebody who worked in the leasing office that actually wanted to help me. The next time I have any sort of problem, I m going to Lesia!

I WOULD NOT RECOMMEND RIVERFRONT TOWERS OR AMP RESIDENTIAL. Today, marks the 12th day of my lease and my apartment is still in an unacceptable state. Riverfront Towers thinks that s okay since all the problems have had speedy remedies. That would be fine if the apartment was in a condition that was ready to have a tenant living in it, but it wasn t. I didn t have an operable bathroom(s) for 10 days. I believe I should be refunded 10 days of the rent, and Riverfront Towers disagrees. The issues I have experienced are and are not limited to:
1. A bathtub that needed to be re-glazed. I received the keys on a Saturday. Scheduled to start living there on Monday, when they said the tub would be re-glazed. The tub wasn t re-glazed, and they said it would be re-glazed Friday. With added pressure, they had the tub re-glazed Wednesday
2. Inoperable shower due to the wrong spout being installed. Not only was the wrong spout installed but they ordered the wrong spouts
3. A second bathroom that was dusty/dirty with a clogged sink and tub
4. Ants in the bathroom
5. I was not given a mailbox key because they ran out, I was not even informed that I was not receiving a mailbox key. When I asked them about the mail box key and they told me they were out, they asked if I was expecting mail
6. Inoperable fob, but no worries, after the third one I received one that worked
7. One of the sinks in the bathroom needs to be replaced
8. The incorrect plates where installed on the stove
9. The heater didn t work in the bedroom
10. The water doesn't get hot enough but they are working on it
It s almost like they didn t know that I was coming. Speedy remedies to unacceptable conditions that the apartment was in prior to me moving in do not negate the fact that Riverfront Towers management needs improvement. Somewhere in the chain of command the right people are not being held accountable and that is effecting the tenants of Riverfront Towers. I know that if I left the apartment in the condition it was given, I would be charged. I WOULD NOT RECOMMEND RIVERFRONT TOWERS. I will not be satisfied until I receive a refund. Nice view, though.

Please don t do this to yourself or your family. They allow tenants to move in to apartments in horrible conditions.

Edit: You should try opening your search outside of your list of tenants and realize that it is possible for me to have had an encountered a bad experience with your staff and property regardless of what automated report your machine spits out. Clearly I'm not a resident because of the experience I've had. I'm confused... Does my current location mean that I could have never come in contact with your staff/property? I'm quite offended that you would counter my review. The response I've received is proof that "unsatisfactory service" will continue to be a part of your property's reputation.

The positives are the location, layout of the units, the view. Mgt. leaves much to be desired. Elevators are a problem, in general.

1/8/18 Update: On 1/6/18, I was stuck in line at the gate because the guests could not exit, and neither could the residents. I am aware of other apartment complexes that charge for parking. My main complaint is the way Riverfront went about the change--with little thought, as usual. Why not have one lane for guests to exit, just as we have one lane for guests to enter? Elevators are still an issue. So, where did the money go for renovations? Because the leasing center and dusty blue hallways truly look like $2,000+ apartments are rented here. I have nothing negative to say about maintenance. This building is old with cheap construction and they're expected to turn water into wine.

We made the news today because a pipe burst, flooding the first 6 floors of Tower 100. Per email from mgt, "water also penetrated the elevator pit which rendered the elevators inoperable." Two of the elevators were already out of order, so the email should read, "rendered the last working elevator inoperable." The weather can cause pipes to burst, but it's how you respond to the issue that makes a difference. The alarm went off around 6 am, and sounded for at least 40 minutes. Why did it take until after 9 am to get an official update on what happened? Unacceptable, considering some staff live here.

7/5/18 Update: The only working passenger elevator was down and the freight elevator had to be manually operated by staff. I'm not understanding how we supposedly had upgrades to the elevators and are still having the same issues. Also, the floors are still under construction following the flood in January 2018.

7/27/18 Update: I have finally left the building. Of course, my move out was with incident. I reserved the elevator in advance. My move out begins with two contractors parked in the dock. Security tells me I have to call the office. Patrick in the office told me he had to call the contractors. Of course, it took well over the 10 minutes promised for the contractors to move out of the dock. Later, my movers tell me there's a furniture delivery truck rushing them out of the dock. Meanwhile, I'm still upstairs with loose and bulky items that need to come down. Staff and mgt. claim my movers told them they were finished loading; my movers state they were told they had to move. Since I know the level of incompetence Riverfront is capable of, I'm inclined to believe my movers. Anyway, I did use the public elevator to bring some things down, because the clock was still running with my movers. It took at least 30 min to return the elevator that I reserved back to me. And they acted like they were doing me a favor to send it back. The corporate furniture delivery should not have been scheduled until the next available slot. So, lets really look at what this is saying--despite the fact that I have been a resident in good standing for 14 years, my needs don't matter. The right thing to do was for staff to call me, explain what happened with the elevator reservation, and ask me if I still needed to use the elevator. The furniture delivery should have waited, not the other way around. So, I'm wasting time trying to use both the passenger and freight elevator to move my remaining items. Meanwhile, my clock is ticking with the movers. Every time I have reserved the elevator, there's an issue. Either they didn't lock it correctly and people have been able to take it. And does staff care about anything that is actually their fault? Of course not, they offer some vague apology that assumes no fault at all.

I'm happy to be gone. No place is without it's problems. What I would say to prospective tenants is carefully read the negative reviews, on all of the platforms. The reviews are not exaggerations. If you feel it's worth it, great. If not, there are options in this area.

Regular apartments.. i guess they are expensive because they are off the water...

They allow tenants to move in when apartments are in an unacceptable state. The amenities and location are not worth it.

Almost every review for YEARS sounds like a horror film. Has anyone reported them? Public health, safety, inspection, bbb? Something shady going on.. I keep telling friends and family looking for detroit properties to read the reviews on this first. All that glitters isn't gold.

As for you Rverfront Towers and infamous peggy with straight up gangster aspirations? Good luck to your DOOMED business and reputation. Years of complaints with seriously dangerous conditions and you mock residents? Hahah, you are lower than the filthy building you manage. I can't wait to see the demise you spurred yourself.

All these innocent, good people- At least some of the city is getting cleaned up.

I've been here three years. Well managed. Continuously improving the Amenities and landscape. Keeping us informed of maintenance, improvements and construction. Regularly providing extra perks such as free ice cream and community parties with refreshments (before Covid19). Great maintenance service. I've never any major problems since I've been here. Hands down the best location in the City! Watch beautiful sunrises and sunset over the river from your window! Great Amenities and resort-like features. Convenience Store owner is great. If they don't have something, he'll get it! Excellent customer service. Fantastic gated community. Now newly updated Marina! Love it here.

PamTakes care of business keeps place nice and clean

I have spent a very short amount of time here because living here was unbearable. There was no measures taken to avoid flooding, which happened multiple times Over the course of 2 months which meant climbing 30 flights of stairs to get to your apartment for weeks at a time. Massive violations there alone. As my roommates lease ended, they followed all procedures well in advance to move out, have documentation to prove it, and were told to leave their keys in the apartment and it shall be taken from there by the management staff. Fast forward 8 months to this year, my roommates receive a message saying their balance is several thousand dollars as though they had not paid their rent for months on. Meaning the management, as incompetent and worthless as they are, did not check the unit for multiple months after departure of their tenants. They know they are in the wrong, and refuse to have the manager speak directly to the tenants. I have lived my entire life in Detroit, and never have I ever seen such pathetic, scummy, and cowardly staff.

TLDR; IF YOU KNOW WHAT S BEST FOR YOU, DO NOT CONSIDER LIVING HERE UNDER ANY CIRCUMSTANCES, THE LANDLORDS ARE THIEVES AND WILL DO ANYTHING TO ROB THEY RE TENANTS INCLUDING BLACKMAIL USING COLLECTION AGENCIES.

I just moved into these apartments and am really impressed with everything. Everybody at the office is very friendly and accommodating. The view is nice and the amenities for the apartment are really nice as well. I had an issue with my shower and they came and fixed it the same day. Management here seems pretty good and I would recommend checking these apartments out.

PEGGY EVANS NEEDS TO BE FIRED!!! She is a SLUMLORD PROPERTY MANAGER who has ghettofied Riverfront Towers. She charges high rent for units that are in violation of city housing and health codes!!! She also openly employes homeless individuals who are battling drug addiction.

My overall experience living at the Riverfront has been great. I like the close knit community of people, being able to see the fireworks up close and of course, the location near downtown!

Lavish, luxurious feel. Friendly staff. Breathtaking views.

I used to live at the Riverfront apartments for a good while. Good place to live mainly because of central location, good views and overall good amenities. The campus is nice and there is easy access to the People Mover.

Not so good in other ways because prices are too high for what's delivered and there is a lot of petty crime. Just recently almost 30 cars were broken into and vandalized in ONE NIGHT. One of those cars was stolen. This incident made the local news. Residents began asking questions on the Riverfront FB page but, Riverfront began censoring them even though the resident postings were cordial and legitimate. I wasn't surprised. Except for a few of the "old guard," Riverfront management seemed more concerned with "box checking," PR and "bean counting" than the actual residents. Much of the petty crime is due to some residents that piggy-back their thug and hoodlum relatives onto the Riverfront campus.

Riverfront Apartments also has big trouble with keeping all their elevators working. Rare is the time period where all the elevators are working simultaneously. Every few years there are periods of random power outages. It's not uncommon to experience hot water problems there too. Any kind of problem is usually addressed by management via harassing and threatening all the residents with fines, towing cars and/or eviction-and I'm not talking about those who don't pay their rent. When things are working as they should, this is a great place but, as time marched on this was less and less the case (not to mention rising fees).

To make it even worse, now there is a public river walk adjacent to their courtyard which partially obstructs the view, and may provide more opportunities for criminals to access the premises.

There was a resident who was arranging to have an old appliance replaced. The management sent a repair worker into his unit without permission, where upon the guy left a big mess and damage to the resident's possessions, and even installed a replacement appliance that didn't even match the rest of the kitchen!

Also, the heat in one of the walkways was apparently on full blast throughout the summer.

If you examine the management responses to the complaints/low ratings here, you will see the pattern that they're all essentially the same pre written cookie cutter responses meant for appearance and posturing. This gives you an idea of how the residents are truly treated.

Ridiculous!

If something goes wrong in the apartment it's fixed within 24 to 48 hours Pam and Margaret in house keeping always keeping the place cleanpam always has a smile great people skills

I had the pleasure of touring the Riverfront Towers Apartments on Aug 4 and it was great! The Resident Relations person- Cierra gave us a great tour and explanation of the complex and all the amenities. The views and surrounding area is fantastic. This is definitely a hidden GEM of Detroit.

The leasing management if not flexible nor are they helpful. They charge fees every possible way they can. The elevators are constantly broken (I've had to walk to the 17th floor multiple times). I cannot wait for my lease to be over. I would highly recommend looking at other places before choosing this apt complex.

We moved in in May 2020.
Good Stuff
We love the view, the balcony and watching the boats go by. The place has two dog parks, a play ground, two gas grills, and multiple coal grills, an outdoor fireplace and a nice little pond. There is a store onsite and it is a tad pricey but you pay for the convenience. The place is attached the people mover loop so it makes getting around easier. We love the sky walk that is attached to everything including the private garage and the people mover station. The place is just off the beaten path so traffic from downtown is light. Also getting to the freeways is super easy. Maintenance is super helpful and the staff is friendly. We are also excited for when the river walk opens up and is directly connected. The apartment complex also lets you partake in changes to win free stuff.

Bad Stuff
We have seen the layout of the 1 bedroom in person before the whole COVID-19 thing and due to pricing it made sense for us to get a 2 bedroom. We knew were were getting an older unit but we didn't realize how rough the unit was at the time of signing and because they stop letting people see the units because of COVID-19. Some of the cabinets/doors in the apartment didn't close properly from day one. The vent by our master bedroom leaked when it rained and other issues. Despite this, our apartment is nice but you are paying for the fact it is on the river. On move in day the freight elevator was not working too.

Not in There Control
So at night there are street racers that are super loud and sleeping with a window open is impossible. The people mover has been closed due to COVID-19 so it makes getting around a tad bit harder. Lastly, the fitness center and pool has been closed. This section is not to attack the property but just let people know.

Update: No one here has ever heard of Amber Glawson . The review speaks for itself. There is a chronic problem with the garage and cars being vandalized. No reviews posted by employees can contradict facts.

Do not rent here if you drive a nice car. There are constant break ins (insider job from the gatehouse?) where cars have their tires and rims stolen. The time before that, they targeted infotainment centers of over 30 Jeep and Chrysler cars. Management will do nothing to fix the problem. Your legitimate guest will wait a long time to get into the complex, pay to park, and put their car at risk simply for parking in the garage. The police won't come, no effort to join Green Light will be made by management, and trust us, it will happen again in a few months. Good luck getting the truth from management about the break ins. They will say they came through a fence, but how did they get a an inside the complex to store the tires and rims without the gatehouse letting them in? No security. The last time we saw an employee "walk" through the garage, she was standing by the elevator watching music videos. There are safer places to live.

Horrible service. Would not recommend. No respect for their residents and don t bother having any sort of open communication with residents during their stay

I really love my apartment and have an amazing view. Patrick who runs the Mini Market is also super friendly and stocks what you ask for. It is very convenient to have.
However, dealing with the office and moving was a nightmare. They charge for EVERYTHING without discussion. And they don't always pay attention, so I was over charged. 'Company policy' is the answer that is usually given. I was only given about a 4 day window to transfer from one tower to the next (After asking for more than a month and over the holidays), and then was penalized for not updating my insurance and had to pay $50. Was told a manager would follow up with me after moving due to a carpet issue, and she never actually called me back. There is no room for discussion about anything. If you don't care about bad customer service and just want a nice apartment, the view and convenience with the people mover are worth it. Everything else is just incredibly frustrating and takes forever to resolve.

I really enjoy living here. The elevators have had a lot of problems but I see they are remodeling them right now. Once those are fixed, I will have zero complaints.

I saw the place with my friend the other night. We all thought he was crazy to move to Detroit (we are from the Oakland County area), that's until I saw this place. From the second Eileen answered the phone, until my friend was approved (less than 24 hours later) this place and Eileen have really changed my mind about Detroit! Sje took her time with us. Showed us the pool, the gym, the parking garage, how to get around without a car, and had refreshments for us! If you're looking to feel like you're part of a actual community, in the heart of a urban city, I strongly suggest you do not hesitate to call Riverfront and ask for Eileen you won't be disappointed!

I live in Tower 100, Apt. 2111. The maintenance service is not good. In the over 4 years I've live here, I have left many voice mail messages for service. Not one of them has been returned. I either have to go to the office and register my complaint with a person or sometimes get response from a call to the gate. Recently, I complained of no hot water for my showers. This has been an intermittent problem over the last couple weeks. Yesterday, I received written notice that the problem was fixed. The problem occurred, again, this morning.

Months ago, at the suggestion of one o0f the maintenance workers, I put in a written request for new glazing for my shower. I have heard nothing.

I am not complaining about the maintenance workers. They are professional and, usually, competent.

They allow tenants to move in when apartments are in an unacceptable state. The amenities and location are not worth it. Be smart and go the other direction.

Don't listen to Cynthia Fitch. She is my neighbor in the Condo building and is short and rude to everyone. My husband and I love being a part of the Riverfront Towers and there have been great improvements since the new owners took over the apartments. There is a big problem with our management as our condo manager is similar to Cynthia, rude and a joke. Only complaint is our association fee's are high. When I need an answer, I go to the apartment office as they are much nicer.
If you want to live in a safe city, move out of Detroit. I have relatives that own condo's elsewhere downtown and there are vehicles stolen all the time. The crimes are so few and in between at our place and we love that.

Terrible experience staying here... My girlfriend lives here and signed a 12 month lease and it's been a nightmare. They discriminate against people with disabilities. Upon moving in there were holes in the wall appliances did not work and water leaks in walls... Sever requests and work orders later still has not been completed. paying $1600 a month to discriminated and be bullied by their staff.. My guests are constantly harassed. They run this community like a college dorm room & no professionalism or accountability. it's really sad because the property has such potential. Melissa & Jennifer the property managers never follow up with any requests from residents. They allow ridiculous parties at the recreational center down at the lobby and my girlfriend was verbally assaulted with sexually comments numerous times by all the thugs loitering in the lobby. My car is registered here in the community and they attempted to tow it. If your looking for a community to live in as a small business owner helping rebuild the economy here in Detroit this is NOT the place. RIVERFRONT TOWERS bullies it's residents & refuses to follow up on work orders, phone calls and emails, while discriminating against people in the community w/medical disabilities this is the place for you. Expect a run down apartment with holes in your wall and broke down appliances and water leaks if you sign a lease with lacole who was my girlfriends leasing agent and has also refused to respond to our complaints of discrimination. Also please note they leave the guard gate up and open for anyone to come in and out of the community. Why is my girlfriend paying 1600 a month to live in a gated community when the gate is never down to protect our family. I hope the administration at the apartments see this. Also the marina was shut down by the US coast Guard because it was condemned. They discovered it while searching for a dead body according to the coast guard I spoke with.

WHY I LIKE LIVING AT RIVERFRONT TOWERS

Luxurious apartment and condo complex with 3-high rise residential skyscrapers along the International Riverfront on the Detroit River overlooking Canada:Location, location, location.
Where else can you watch freighters, cruise ships, pleasure boats etc. from your window or waters edge?

This place has history: Legendary famous people like Aretha Franklin, Mel Farr and others lived right here.

This community is gated with security enforcement. A yearly washed parking garage accommodates owners, renters and guests. If you need groceries, sundries, etc. there is a well stocked market on the premises with a liquor license, and also a hair salon and dry cleaners.

Even though the long-lived "Signature Grill", a top of the line bar and fine dining restaurant is closed, residents are hopeful the space will be leased to another fine restaurateur. A marina has almost been completed: Got a boat? Just walk downstairs and be at your slip.

Families can eat out and BBQ in the picnic area or courtyard and roast marshmallows on the fire-pit. Children have an area to play with slides and jungle gyms.

The grounds are well maintained: Spring and fall flowers are planted and potted, the grass is cut weekly and trash is picked up daily. Come Michigan winter, there is no need to track through the snow because an enclosed walkway connects to the garage.

Got pets? There are 2 dog parks on the premises.

This is a community, within a community. Corktown, Eastern Market, Mexicantown, East Detroit and Downtown are within 10 minutes of the Towers. You can jump on the People Mover that comes right to our door and go to the heart of downtown to restaurants, shopping, festivals, Tiger baseball, Lions Football and Greektown gambling. Jump off the People Mover and jump on the Q Line to go to Midtown, DSO, etc. for more fun.

Want to walk, jog or bike? We are right on the International Riverwalk that goes almost to Belle Isle on the east and eventually to the Ambassador Bridge on the west. The Dequindre Cut is just down the street.

Got to go! The sun is setting, my cocktail is made and I am going to sit by the Detroit River and enjoy the serenity and peacefulness.

Patti
Harrison

Hello Riverfront
I m talking about Pam in. Housekeeping
She is our Wonderwoman to the residence
Always going beyond the call of duty to help us
And all is done with a warm smile to everyone she meets ! She is a Wonderful person inside and out! Pam doesn t just do this only one day but everyday that she is working at the Riverfront ! She deserves all Five Stars and Much much More!!

Pros: Spectacular location and views, bar/restaurant on site, tunnels to the people mover.

Cons: Apartment management is a joke, every damn marathon runs through the driveway trapping us in, local events clog up entrance constantly.

Happy with my experience here so far. Love my apartment!

Poor tenant service a an endless list of missed expectations.

Edit: You should try opening your search outside of your list of tenants and realize that it is possible for me to have had an encountered a bad experience with your staff and property regardless of what automated report your machine spits out. Clearly I'm not a resident because of the experience I've had. I'm confused... Does my current location mean that I could have never come in contact with your staff/property? I'm quite offended that you would counter my review. The response I've received is proof that "unsatisfactory service" will continue to be a part of your property's reputation.

Living at Riverfront Apartments has been a wonderful experience. The amazing waterfront views as well as the proximity to Downtown Detroit s food and entertainment venues...has been delightful. I must admit...the management team and support staff have been outstanding. Specifically, I must acknowledge Ms. Marchelle Freeman who is a quintessential professional and effortlessly works to ensure that my resident experience is without fail...the best.

Had a wonderful tour with Sierra, who is over Resident Relations. Sierra gave us a a great tour and was very knowledgeable about the property! This property is beautiful!

Been living Riverfront Towers since April. I absolutely love my apartment and the leasing staff in the office, especially Matt the manager! He is always so helpful for anythjng I need. I am proud to call Riverfront Towers my home.

I have lived at Riverfront for 14 years the plan was to stay for only 2 years. But i found myself Loving where I lived. Loving the amenities, the view of the river, convenience of the freeways for me going to work at 4:30 am, being downtown where everything is happening, viewing the beautiful landscape. the friendly neighbors and staff.. ALL OF THIS IS MY HOME!

We've been here a month. Great location and views. Office, maintenance, and security staff are all friendly and super-helpful. Had some plumbing and electrical problems when we first moved in but they were fixed quickly. They're making nice improvements to the grounds and riverwalk and we're hoping the garage will be cleaned up next.

Pam keeps the fitness area clean and has a great attitude everyday!

Anything higher than 1 Star does not reflect Riverfront Towers. They deserve a 0. Do not recommend! Would not recommend! Will not recommend!

Love my apt complex its beautiful place. So safe clean and staff if friendly and helpful . my view is amazing i could not imagine living anywhere else

I have lived at the Riverfront for ten years and I love it. I have a beautiful view of the river and downtown. The landscaping is gorgeous. Beautiful area to sit and relax Grilling area .Plenty of conveniences here the people mover onsite cleaners beauty salon market and fitness center It s a gorgeous place to live The office staff and maintenance are always pleasant Patrick at the grocery store is great and very accommodating

Elevators were consistently broken during the time I lived here. Management would often lose paperwork or never really answered concerns properly when I spoke to them. Parking was always incredibly dangerous, my friend got into an accident with an employee and they did nothing to help out in that situation. Faucets would often leak and water problems would occur, as well as flooding of floors.

Elevators NEVER work so you have to run up the stairs all the way to the 11th floor! Maintenance NEVER responds to anything that s broken in your apartment!

Whew Chillay...the GHETTO. DONT DO IT! They allow folks to move in when the place is not ready. Very unprofessional.

Hi Google, can we leave no stars? The service here is despicable. Lack of hot water. Leaking roofs. Maintenance that claim to have fixed things. Do yourself a favor and seek housing elsewhere.

They allow tenants to move in when apartments are in an unacceptable state. The amenities and location are not worth it!

I moved here back in November of 2019. All I can say is amazing! The management is on top of everything, and Lesia is always so helpful. Whenever I run into her, she is always so happy and asks me how I'm doing. I feel at home!

Wonderful scenery....wonderful staff......great location....great condition. ....high value property. ..Go Detroit....glad to be apart of comeback.

They will actually steal your money. They took an application fee and then never responded to any email I sent again. To this day I do not know whether I was approved for this apartment. They will not answer their phones or reply to emails. I filed a complaint with the Better Business Bureau and this place didn t even respond to them.

Unfortunately I am forced to respond directly to "The Owner" who finally paid attention and responded to my initial review with my other email address since google does not allow message threads to post. My partner and I have called the office SEVERAL TIMES. Gone INTO THE OFFICE IN PERSON several times. Yet Peggy-your property manager is quite literally never in the office "that day". Either she is hiding whenever she knows issues arise, or you've given her a 2 day work-week (during which she accomplishes nothing). The elevators were out YET AGAIN yesterday AND THE DAY BEFORE. And we woke up this morning to get showered and ready for work with NO RUNNING WATER... For the 10th time since living here. You can tell us via google that you are sorry (which is more than anybody in that office has ever done since we moved into this scam of an apartment), but in reality you do not care. This is our home. The place we pay more than any other bill each month to return to and feel safe, secure, and relaxed in. It is an absolute nightmare here and your staff is completely incapable of handling these major issues. We went to the office yesterday and Amanda refused to even acknowledge us. What a shame. And shame on you. You have committed the legal definition of "Constructive Eviction" with the level of failures. You have breached your end of our lease agreement (and many others as shown in the mass amount of negative reviews stating the very same issues) on MULTIPLE instances. You have been fined by the city of Detroit hundreds of thousands of dollars for your total breach of contractually bound agreements, and you are in the wrong business. WE would LOVE to talk to someone in the office who can help. We would even love it if corporate (AMP Residential) would help. But even they refuse to come to a solution with us as we have been trying to deal with all of you crooks for MONTHS about your illegal behaviors. Your Sr Regional whatever claims "this is just life" here with you fraudsters. Shame on you for taking people's homes and turning them into the place they dread returning to. If you actually give a damn about this major deficit on your part, you see my name... Perhaps you should be the one to pick up the phone and reach out to us because we are just plain tired of chasing you crooks around for a solution. Shame on you.

This apartment complex is shameful and I would never recommend that ANYONE moves into here. They allow tenants to move in when apartments are in a CLEAR UNACCEPTABLE STATE! The amenities and the location is just not worth it at all. I am disgusted and appalled at the management and lack of concern for its tenants. CHOOSE ANOTHER LOCATION.

I hope this review is objective and helpful to any that read this

I move to the city in a very short amount of time and was not able to do my due diligence in searching for a place to live.

Positives:
1. My leasing consultant LaCole was a joy to work with. She is very polite and professional.
2. There is a convenient store that just opened and the owner and family are amazing. Very welcoming and will obtain items that you need if he does not have them.
3. My view is AMAZING!
4. I love the fact that there is a barber on site; very convenient.

Unfortunately when you pay as much as I and others pay to live here you would expect more; A LOT MORE! I have read other reviews and management responses and I do not believe these apartments are priced right. I pay over $1500 for less than 800 sq ft and a parking spot.
I have lived all over the US and have never had to pay to use the swimming pool and fitness facility. Now that I have done some research, I see other places in Detroit do not charge for the use of these types of facilities.

Other major areas of opportunity:
1. My unit is updated but the construction is not of good quality. There are gaps and spaces between my cabinets and walls. There is so much old mixed in with a little new.

2. The leasing office deceives you. The rest of the facility needs MAJOR updating. The carpet in the hallways, the mail area, lobbies, really all common areas. This is not luxury living as described.

3. The cleanliness is not up to par. I wish I understood the frequency for cleaning because it feels like common areas should be cleaned at a greater frequency. I believe that everyone should help keep our home clean, so I pick things up when I see them but should not have to do so as much as I do. Also, much and tracking are not cleaned in a timely manner based on the weather. Common areas are dusty. Since I started typing this review I have seen some improvement.

3. I will never EVER go to Signature Grill EVER again in my life. The service is painfully slow. I wish I knew one of the servers name so I can give her a Shout Out; she is the ONLY courteous person in that establishment. The owner is rude and does not speak if she does not know you. The servers and bartenders are rude and cannot keep up with the pace of the restaurant. When I have attempted to place orders to-go I have been told ' call back, we are in the middle of a dinner rush' twice! When they receive produce and other products they have them sitting on the floor in the hallway, which cannot be sanitary.

4. I find the managers in the offices (not leasing consultants) to be rude and unapproachable. I am use to managers coming out and saying hello when there are people in the lobby. I have not experienced a friendly encounter; their demeanor makes you feel as if they do not want to be there or you are bothering them. I know this is subjective but my perception.

5. The dry cleaners would be nice if the turnaround time was better. I am use to next day two days at the most but a three day turnaround time is just too long.

Overall, I wish I knew what I know now. With this knowledge I would not have moved here. I have been here less than a year and already know that I will be moving when my lease is up.

Hi There,
I recently took apartment in Riverfront Tower, I had an awesome experience with Matthew Houle - Marketing Manager who honestly understood my requirement and did deep analysis
to make sure to match my expectations. I recommend this place. Appreciate and Thank you for your extended help! Cheers!

On 2.28 Sean and Allen came immediately to clean and observe the water leaking in the closet next to the washer. They came 3 times, once at noon, at 3, and at 5om. They discovered the leak came from the washer and offered the leak.
Allen explained that the issue was coming from another apartment that they were addressing.
Sean and Allen were prompt and addressed my issues in a professional and cuertious manner
Keutos to Riverfront towers maintenance team!
Sean keeps going, this team never stops.

I love the staff. I love the Landscaping. I love my view.I love how quickly when I need maintenance service I receive it promptly . I love the different resident events that are planned for us throughout the year.
From time to time I check around the community as to other possible places to stay but they cannot compare to the Riverfront Towers.
The concerns about the parking I don't agree with, when you live downtown in any small or major city you are going to have to pay...including your guests.

Daily $10 parking fee, apartments are all bug infested, too pricey for nothing!

Far from luxurious, this apartment complex does not have it together. They list a myriad of amenities, that don t work. To add insult to injury, they will allow you move into an apartment that isn t clean and will expect you to deal with it. Packages are disorganized. Communication and customer service is subpar. Management, a serious overhaul of ALL of your processes is needed.

Edit: I do not live in Austin,TX anymore. I find it even more concerning that you chose to try to focus on where you thought I lived, versus fixing the issue. Glad everyone can see this.

Impressive! I took a tour of this property with Ms. Eileen. She was so sweet, answered any question I had and was just amazing. I enjoyed meeting her. With the information, my great impression of this property and the friendly vibe, I cannot wait to sell my house and move in!

I have been at Riverfront for about a year. I love having easy access to the people mover, having a secure place to come home to, and how friendly my neighbors are. Since I moved in, Marchelle Freeman has made it very easy for me to get to know my new city. She recommended places to shop when I first moved in, gave me friendly advice on sights to see around the city and most recently helped me renew my lease for another term. Thank you Marchelle and the entire Riverfront team!

I can't believe the horrible ratings people are giving. I feel like it's the same people who give resorts bad ratings and the same people will never be happy or satisfied.
If this place was so terrible it wouldn't be so @ capacity.
The staff is amazing, always helpful! If you go to any apartment your probably never gonna get anything brand spanking new because your renting!
The restaurant, their staff, the leasing office and maintenance workers are all very attentive and the food here is amazing!
The store that just opened in here has so much stuff, the convenience of the people mover, not to mention the feeling of security they won't even allow you to have a guest list, which some may view as an inconvenience, however it makes me feel super safe. I love my city, and I love the Riverfront. There's a reason you meet people that have lived here since the 90's or when they opened. I'm excited the Marina may reopen too. Detroit is on the up and up and so is the Front. Everyone I've met here is extremely happy, knows your name and welcomes you to the Riverfront Family. I smile everyday and am thankful that I live in such a beautiful place ;)

They allow tenants to move in when apartments are in an unacceptable state. The amenities and location are not worth it.

My husband and I moved to the Riverfront from out of state and wasn t told the apartment was barrier-free until we moved in. We were told to transfer out of the apartment we might have to pay a fee. So we decide to stay because we have a short term lease. Thank God we didn t sign a 1 yr lease. The apartment isn t updated. The cabinets and appliances are old. The entrance door in the main lobby is always broke and the carpet is nasty. This is far from luxury.

Lesia is the world s best Leasing Agent. If I could give her 10 stars I would. She made me feel at home as soon as I walked through the door. Riverfront is a great place to live.

During a routine repair - fixed something unrelated without prompting.

I absolutely love living here. The views are incredible and the amenities are well worth the rent.

Terrible place. Not worth it. The service is terrible, security is mean, and they will find ways to steal your money. Do not live here.

Is overpriced - as are most downtown rentals. But in addition to paying 1000+ a month in rent, $65 a month per car for parking, they are now charging our guests a parking fee to come visit us! Ridiculous - no resident parking passes, not confined to special events or other issues. If you want to come visit me at my apt that I pay all this rent for, you are going to have to pay for parking.

I had the pleasure of working w Eileen Bryant and she was phenomenal from start to finish. Thank you for making my move so much easier.

Update 09/01/2020:
RED FLAG:
Currently, beautiful exposed aggregate river-walk on property with benches to sit on and trees. Notice went out that they are removing it and pouring concrete. This will be the worst thing they have done to the property. Removing what little shade we have. Seating along the river and concrete that will show dirt, stains, gum and will make this property horrible. Rather them touch nothing.
Cheaply replaced things are not luxury.

LUXURY COMING BACK:
-Patio furniture replaced with higher quality to include blue color, cushioned sets w rockers, tables that double as ice buckets and drink carriers lasted one season and Adirondack chairs.
-replaced intermittent tiled square walkways to courtyard w solid cement that MATCHED adjacent areas.
-New dog park where old volleyball area was.
- 2 gas BBQ grills bricked in courtyard that are beautiful. Has a dining table where chairs can go on the side. You have to call the gatehouse to reserve. Nothing after 8 which is bad since if you work late. Even then you have to call them by 7.Can only have it for an hour but when we called we were told it was taken yet we looked out the window and it was open.
- Gas fire-pit in courtyard. Bring out Adirondack chairs and put instructions on doors.
-Pool area and spa has been totally redone. Hoping the umbrellas will come back to the tables as the sun does get in there.
-River-walk done.
-Landscaping redone. Not sure why burning bush hedge taken out in common area. It was fall color and privacy.
-Marina done. I called and they want $3100 for the smallest slip. Overpriced?
-The new security team is friendlier.

RESTAURANT CLOSED

PARKING-You pay an so do your friends and family..its $65/mo/car.
Friends: $2/hr to $10 max. No visitors for you! If your significant other stays the weekend..$40. Relationship killer.Not only that..it can be a clusterF$!# getting out especially if someone picks the wrong side that doesnt take cash!
People pay in town because they dont own the parking.This place DOES which is why its a crime.

CRIME: There are car breakins. Cameras on each deck would be helpful.
Security guards at the front door of each tower as a doorman would be luxury.

PET? $35 Monthly Pet Rent $25/mo for the second $300 per pet initially...um..

COMMON AREAS: The riverwalk area has beautiful glossy aggregate stone, however, when repairs are done around the trees..they are using colored cement that doesn't match and not aggregate(which would be costly)

Wish list:
- Return rooftop running track with corner workout stations.
- Return plants to indoor walkways.
- Buckets w ladles in the saunas.
-Negotiate a bus stop on Jefferson.
- Covered "transit center" by gate for Uber and Lyft. Charging stations for scooters. Can make money charging. Boaz scooters have seats and baskets. Many of us use these for work and soon the riverwalk
- Stones back on walkways roofs after repair to hide puddles and stains..eyesore.
- Ice machine and bottle, can return outside of store.
-Retail in leasing office or switch space with store.
-Call box to guard house from people mover so friends can visit and patrons can come to restaurant if opened.
-FOB entrance from gate of Jefferson. Where the people broke in..
-Purchase pool furniture that is back to tropical.

The 22nd floor is a nice view. The building is very old and need some renovations to the common areas like ac in the elevator in the summer

my lease is up in january, so i will have been here a year next month...while the location is great....the view is great....the customer service is exhausting....the cleanliness of the common areas - hallway rugs, elevators, stairwells - is shocking.....the elevators are repeatedly down....the office reps are rude now that i have had to request repairs or that an elevator be operational....i came here with such excitement - there are amazing amenities here, the location is grand, the views are amazing....but i have unfortunately never been so disappointed with what could be such an amazing apartment complex here in detroit....i so hope the new management team trains their staff on courtesy 101, customer service 101.....

Thankful to call Riverfront "HOME." We've lived here since 2013. We love feeling safe/secure. The housekeeping staff and maintenance team (shout out to Terrial) are fantastic ... always friendly and professional. The mini mart staff is so accommodating (Patrick/daughter). Our view is to LIVE FOR!!!

I just moved in and the staff so far has been great! The location is beautiful, you can't ask for much more than you get here. Attached garage parking is a bonus. The only inconvenience is visitors have to pay for parking, which can be a hassle if you have a significant other.

This apartment complex is one disaster after the other. There was no hot water in my unit for six months and I was told that I just have to let it run through. The elevators never work so get used to climbing the stairs even to the 26th floor. The entire building flooded to the lobby AND the key fobs stopped working last week. The managing staff are completely impartial to any of these issues. Honestly, if there was a zero star option I would use it in this case. Definitely will not be renewing my lease here.

We have not had hot water for 3 months starting from September. We also didn't have power for 3 days. And no running water for 3 days. Its winter time and its cold. The water is as ice cold as it gets. Move elsewhere. ***IF YOU THINK THIS PLACE SUCKS, RATE IT 1 STAR***

Update Jan 25th 2019...I talked to Peggy Evans and her supervisor in Grand Rapids...They said that I do not qualify for a deduction in rent. Ha what a joke. They said they would evict me from my apartment and they do not take partial payments. Going to see a lawyer face to face Monday. And you know what is really funny? Peggy Evans said they really don't have complaints about the hot water!?!?!?! Just a few here and there. I wonder if they read these social media posts about all the people complaining about the hot water?

Thank you Jesus my lease ends in June! Also, the owner who replied to my post. She doesn t give two craps about me or the tenets. We had a 30 second talk and they said they would pull me into district court. How about you supply hot water? They don t even live there. She is in Grand Rapids. Come live in Riverfront towers and see how luxury it really is!

Feb. 24th 2019 Update
I with held my rent for the month of Feb. I got a "demand for possession" letter. They also sent me an email notifying me that I would have to pay for court costs. They should pay to get the hot water issue fixed. IT HAS BEEN 6 MONTHS. You can't negotiate with these people. They are a brick wall and I haven't been given 1 dollar in compensation.

March 5th 2019 Update,
Maintenance came in and measured 88 degrees F and 67 degree F for my water. The water should be running at 107 degrees F. It is ice cold. STILL NOT FIXED!

March 13th 2019 Update,
Thank God all mighty we can go in front of the judge and take care of this non-sense. This is the most abusive landlord I have ever had.

April 30th 2019 Update,
Riverfront Towers loses in court.

May 21st 2019 Update,
Someone vandalized my car. They did a hit and run and Riverfront Towers doesn't think they are liable EVEN THOUGH THE CAR WAS A TRESPASSER. I mean that is nuts. 1,000+ dollars of damage down the drain. Reminds me of the organized crime hit they had a few years ago at the parking garage. No one got reimbursed.

I'm trying to be very objective.
Pros: view is great. It's not loud generally. Joe Louis is next door. Staff itself is nice.
Cons: The administration is really really bad. My car got towed from this apartment complex once and they refused to pay for it. And we pay for parking. They do not manage mail well and your mail will get lost. There are many problems like this. It's extremely frustrating to live here.
My opinion: Don't do it. Go to mellinder center or something if you want a view.

Nice location, amazing views of river, nice restaurant.

I have been living here since 2014. I have lived in two lovely apartments. I have a lot of memories here. The staff and maintenance have been excellent. The community is friendly. The view is amazing and refreshing. The vibes are amazing and made the quarantine (not going out but to work) a good time. I had no issues or problems that was not fixed immediately. The complex is safe, welcoming and people are always smiling and happy. The grocery store managed by Patrick and his Daughter Laura is phenomenal and will order whatever you need .

I highly recommend living at the riverfront towers, it is a life style that you will not experience anywhere else in Detroit

Thank you Riverfront towers for being my home

The 1 star is for the river view. And some things are not worth it. Would give a 0 if possible. Difficulties I have faced are as below.

1. Most important - The leasing office folks are impolite and do not care.
They are prone to levy fines, disrespect us even when we are not to blame.

2. Their communication and response rate is terrible. I had to send hundreds of emails showing proof of a mistake on their side, all the way to senior managers but to of no use.

3. Elevators don't work most of the times which can be a pain if you live higher up.

4. Flooding occurs frequently especially during winter.

5. Leasing office do not care about these and take forever to even say that they are trying to fix them.

6. A polite way of extracting money here is by increasing rent at the end of every lease despite all difficulties faced.

7. Hot water issues a lot of times during winter!

Please think twice before deciding to live here, especially if you are married or have kids. There is a 100% possibility that you will lose your peace of mind. The leasing office folks will definitely talk and treat you good when you come in to become a new resident.
But once you're in, it's all downhill from there.

Riverfront Towers is my beautiful home . I have been living here for more then a year. I love the safety and the beauty Riverfront Towers provides my family and friends.
The staff is welcoming, the view is beautiful . It is very Clean. Gym is big and beautiful. Indoor pool is absolutely gorgeous.
A special shout out to Marchelle Freeman for her warm welcome and professionalism. Thank you Riverfront Towers.

I am glad that my husband and I chose the Riverfront for Downtown living after we sold our house. The property is beautifully kept, staff is always helpful and pleasant, and even during these times of pandemic they were available and ready to assist. It is in a great location and despite us being able to have experienced some of the amenities due to the virus, we are satisfied. If all goes well we will give the Riverfront another year, hopefully the world will be in a better place.

A friend and I lived here from June 2016 to June 2017.

1). Most apartments require at least a 30-day notice of intent to move out prior to end of the lease. This place requires 60 days in their contract. Make sure you notify by writing. If you give it verbally on time, the office will say OK but won t remind you of the written requirement. Then if you miss the deadline by, say, a month, they will charge you almost double your regularly month rent after your lease ends. They ll say it s due to the loss of time that could ve been spent finding new tenants, but it s obviously because they aren t able to fill the apartments to capacity (on any given night I looked out our window, the adjacent tower had more than half its lights off). Anyway, if you try to e-mail them about this penalty, they ll ignore you. If you visit them, they ll lie to you and say it won t apply. Then you ll get the penalty mailed to you after you move out (at this point you've lost your security deposit). E-mail them again? They'll ignore you. You ignore them and you ll be indebted to a debt collection agency, whom I just settled with. Riverfront's AMP Residential management are a bunch of unprofessional cowards. Yes, I didn t follow the contract, but their spinelessness, dishonesty, and how they greedily bend the rules in their favor were very frustrating and it is the sole reason I m posting this review.

2). There are a lot of issues, some minor, that add up to give Riverfront a laughable image:
Elevators were down too frequently resulting in extremely long wait times. Someone got stuck in one of them for over an hour.
Tower 200's "automatic" door required me to press the handicap button to open.
Re-painting and work done to the hallways did little to improve their aesthetics - waste of money.
During the re-painting, we were asked to leave the door cracked open. That's asking us to put a lot of trust in a management that's not very trustworthy (see #1).
Apartment door automatically locks when closed. If that's a security feature, OK, but lock yourself out outside of office hours and you're charged $40 (forty).
Upon move-in, the cable outlet was not in the living room.
Paper fliers posted to each unit door are a waste of paper and an archaic mode of communication when we have e-mail. They post quite often.
They charge your visitors a parking fee. Management's response: Riverfront's monthly parking fee for residents is far lower than that of other Detroit apartments - poor explanation. If I were still a resident, I would prefer a slight increase in my monthly parking fee over seeing my friends and guests pay to visit me.
If you bring home a car that's not registered with them (rental, work car, etc), you'll get charged $10 per night.
I reserved the freight elevator by phone two weeks in advance of my moving out. I arrive with a truck and they say it's not reserved. Even on my last day, Riverfront did not fail to disappoint.

Clearly, they look for every opportunity they could possibly think of to charge you some kind of fee. Even with that, and $1 million dollars spent in the past year, they don't seem to know how to use the money wisely.

(3). View is nice. Grocery store is convenient.

Don't waste your time everything seems great on the outside, but you can't cover up garbage for long before people realize they are living in a dump.

I have lived here for too long and cannot wait to leave. The appliances are over 20 years old, and break down constantly. If you get something replaced in your apt, the maintenance staff take it from an apartment not being rented, so you never actually get a new item. The office staff are rude and forget to put in work orders all the time. We have had numerous flooding from the apartment above us, and when our personal items were ruined, they did not cover any of it with the insurance they egg you on to buy from them. People throw food and garbage off their balconies that then sits on the ground for days until someone gets around to picking it up. We are talking toilet plungers people! I have found more used condoms on the ground than I care to count. Every time I have complained and told the office staff exactly where they are, they do nothing and the condoms are generally there about 9 days until someone finally cleans them up. It seems like a nice place to live, until anything is wrong. Then the trouble starts and you have to deal with the most rude office staff I have ever encountered. There is always something messed up with the rent, and we have gone without water in our master bath for over a month. Whenever I got into the office for something there is almost always another tenant complaining about being treated badly.
They are trying to get market value for these apartments and it is laughable. They take old apartments and slap granite countertops on them, but make sure you bring your own ice trays, cause the refrigerators are so old they do not have ice makers. There was not even a pole to hang clothes on in the closet when I moved in. I had to install it myself, so rest assured, it is coming with me when I move!
the elevators are as old as the buildings and on many occasions only one works, sometimes none. People have gotten stuck in them many times. I helped the fire department find the right tower once to rescue a guy who was stuck in our elevator. Basically, if you like getting screwed, then this place will be good for you. If you are smart, you will look elsewhere.

"a great place to call "home". The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise, especially Eileen. She was the best Leasing Consultant who answered all my questions and took time out to explain everything to me. The grounds and facilities are kept clean every day by friendly courteous workers. I love the convenience of the elevator and the covered parking garage. This is a beautiful community and neighborhood.

Love this place! A real community in a reinvigorated downtown Detroit. The property is well kept and always reinventing itself. The office staff is awesome, friendly and anxious to help. Marchelle Freeman is always helpful and knowledgeable whenever I deal with her. Thank you always Riverfront staff. You guys rock!!!

My friend lives here and she has had nothing but poor experiences since moving in. Her bathroom tubs were filthy, water leaking from the ceiling and fire alarm going off non stop. Do not sign a lease here!!!!!

I want to say I have never had such a great experience visiting and moving in as I had at Riverfront towers . Eileen Bryant was exceptional she went above and beyond in every step from the first showing to our move in she is an exceptional person and I feel I could call her a friend. Thanks for everything and such an awesome experience

Just moved in at the end of December, and even with the few snags in the beginning with double charges that were adjusted fairly quickly, Ive liked my experience so far. The location is conveniently close enough but far enough from downtown and all freeway access. We definitely have a lot on the property to make it fully stocked. Minus the elevators and parking passes experiencing issues, I would say I m pretty in love with my spot. Marchelle just helped me out last week regarding a lot of silly questions I had, and she was able to give me an answer to everything immediately. Thank you guys for always trying to keep bettering the community!

Matt and the rest of the staff here are great! We have been so impressed with the responsiveness of the maintenance team. Also, every team member we ve met has been so nice and respectful. Terrial Morgan came by today and not only fixed a lock issue we had, he also checked on a previous maintenance issue and asked if there was anything else we needed help with. He called before coming to make sure it was a good time and was more than happy to come fix the bathroom an hour later when I was done getting ready! Anytime we ve gotten in the elevator with a maintenance staff member they ask how we are doing and if we need help with anything- some have given us some great recommendations for bars and food around here! It s really nice having people who genuinely care about making residents happy to live here.

Fantastic place to live. Well maintained. Friendly staff.

We have been here for more than 1 year, and it has been amazing! Very kind staff, good neighbors, wonderful views, tennis courts, good parking, indoor swimming pool and spa, gym, and more!