This is the third year. You can spend a relaxing time as usual, and the pool that is open 24 hours has a feeling of openness like no other.
This year is the 3rd year to stay in.Still good and quiet environment has not been changed.24 hour accessible swimming pool give us special freedom during the stay !!
Very nice hotel in a nice area, private beach, sea turtles like to come here
We stayed at The Fairmont Orchid and they gave us a much better room with a partial ocean view. We were very happy overall with the cleanliness of the hotel.
Staff was nice but place needs an update!! Not worth the amount of money they are charging for partial ocean views because most of my view was the top of another building.
There are no words to explain this awesome hotel. We did not stay but we had dinner at Browns Beach House. I travel lots and never experienced such an amazing dining experience. Chef Gage came out to introduce himself. Just CLASSY CLASSY CLASSY !!! As I stated no words can express the amazing meal !!!!!!!
This resort exceeded my expectations. The rooms were spacious and very well maintained. You could just stay here for your whole stay!
Things I did like:
1. The sunset and the ocean view from the restaurants.
2. The food was great.
Things I didn t like:
1. Bad customer service. Some of the employees they seem that they don t care much to accommodate your needs.
2. They don t provide water in the room except for a 2 litre bottle when you arrive and two 300ml bottles during the day. Some of us have to keep hydrated due to some health requirements . Hot weather requires lot of drinking water.
3. The rooms are blah for the price, nothing amazing.
4. The food was great but way too expensive! I asked for a double shot tequila in a margarita and I was charged double as in a margarita is 14$, asking a second tequila shot in it, made my margarita be priced at 28$. Ripoff!
5. The AC doesn t do much in the room. Has only two settings (high and low), and the high setting doesn t get the job done!
We stayed at this place for a work event and after we moved at Mauna Kea Beach Hotel and is times better!
Cannot say enough about this place. Unbelievable staff and service. all restaurants were outstanding and the pool and beaches were amazing and very private. Felt very safe. has its own lauos. great place for kids and couples. you can spend the whole week at the resort but would recommend renting a car to explore other parts of the island. everything was very clean and the rooms are so spacious. great views of the sunset every night
I got married here. It was incredible. So comfortable and the staff was all so polite.
Great resort! The lagoon is really nice and there are green sea turtles on the beach nearby. They have a trio of hammocks next to the beach that are nice for relaxing after a sunset. The concierge team have lots of options for excursions, including manta rays tours during the day or at night, and snorkeling adventures. Very easy to book and it makes sense to book through the hotel. Great resort, will definitely visit again!
Nice place, food a bit expensive but it's expected. Store down the road at the round about has great prices on groceries and deli though!
Fabulous service albeit in a somewhat dated environment
Wonderful staff. Room lovely. Food good but expensive. Golf course was very, very good.
Beautiful hotel in a stunning seeing with its own beach that is sheltered from the surf. Great restaurants and shops. Staff are incredibly helpful and attentive.
This place was amazing, the staff the greatest, the food was awesome, the rooms very beautiful and super clean, I hope to come back here one day with the whole family, a little piece of heaven.
Beautiful setting you watch a Big Island sunset and listen to Nino's Hawaiian serenade.
The building feels history.
There is a taste and a special atmosphere.
I feel very relaxed.
The staff are friendly too.
We went to see a luau and it was well worth it. Great food (especially the poke), good drinks, and a fun show. Plus the view of the ocean (and Maui) is fantastic.
Stayed at the Fairmont Orchid for a conference and the hotel proper has great, full-sized and up-to-date rooms. Food is usual resort pricing but is better overall than some nearby resorts. Nice sand beach and good pool, easy parking access. This resort area is isolated from the rest of the island so it can be an effort to make it into Kailua-Kona or Hilo from here, or some of the national parks on the island, but everything should be at most a day trip away. This is my second trip to the area and overall I've preferred the Fairmont Orchid over the Hilton.
We were at this hotel for an outdoor event so we only saw the grounds, but everything we saw was great. The grounds were very well maintained, the landscaping was beautiful, and the toilet facilities smelled like fresh lemongrass. I would go back.
Great hotel, friendly staff, lagoon is awesome for kids and great snorkeling. Absolute paradise!
Beautiful resort! Great access to a man-made beach with the ability to rent out special cabanas. Lots of great activities including hula and a tour of the life in a tide pool. The rooms were nice, though our bed was very creaky/noisy. Staff was wonderful and accommodating. Highly recommend!
Went to the restaurant it was AMAZING. Got a great view for our anniversary and the grounds were gorgeous. The 3 course meal was a good deal and the food was delicious.
Gracious, polite, professional, easy going staff. Wonderfully landscaped and beautifully laid out. Love the open air lounge - the most fantastic evening view anywhere. The chef recommendations were all fantastic. The cafe breakfast and lunch items are delicious. The beach and ocean cover all you sea desires and make it so convenient. 10 minutes north at the state park the waves make for easy body surfing. Yes, go there. You will return as we did and bring guests.
I don't have much to compare it to, as far as resorts in Hawaii, because this is my first time in Hawaii. It is spectacular.
it good
very good
Kind, attentive staff. Beautiful architecture. I could have spent the entire night in just the pure marble bathroom. Breakfast buffet is expansive and delicious though very expensive.
This hotel is by far one of the better ones on the big island and has some of the most efficient and friendly staff. Right from Ciera at the front desk who made check-in seem like a breeze, to Chris, Sherry, Caelan, Edward and Destiny who were fantastic waiting on our tables.
We had the deluxe ocean view room and it lived up to its name. We had fantastic views of the ocean and the room was spacious and comfortable. I almost feel guilty for not spending as much time in it!
The breakfast buffet is a really nice spread with plenty of variety. It can certainly get crowded around 9 AM but that's only a testament to how great the food is and how much variety you have to choose from.
The beach in the hotel is a pretty good one to just relax by or do some light snorkeling or paddle boarding. You can see some of the local fish pretty close to shore.
There are plenty of good restaurants in the hotel and each has a wonderful view of the ocean. Service is efficient, food arrives quickly and the staff are truly fantastic.
I wouldn't normally stay at the same hotel twice, but I would definitely go back to the Fairmont orchid.
Great staff and activities available. Food is great for the price range you want to spend. Spa is amazing and set up is extremely relaxing. Gold staff is beyond expectations for your stay
Beautiful resort, large luxurious rooms, friendly staff, amazing views, plenty of ameneties. Perfect place to relax.
Perfect. All you can hope for in a Hawaiian vacation. gorgeous Private beaches, amazing snorkeling, sea turtles, huge pool, jacuzzi (kinda hot though), 3 places to eat from, close to airport and comfortable clean rooms.
Beautiful view, however the construction that's going on right now is disturbing
The building is old but spacious and luxurious. As it was not crowded at all, both pool and beach were usable spaciously. There aren't many Japanese people and I like coming overseas.
It may be hard for Japanese to accept that the door is heavy and hot water is not immediately available, but I think it is a good hotel for adults to relax.
Great resort. Large rooms, great location and keeping with the 5 diamond standards, amazing service. Check in was friendly and efficient, even with a trainee. The rooms were clean and spacious. The meals were amazing. Make sure you get some snorkelling gear (the hotel has plenty) and go look at all the schools of fish, turtles and if you are lucky a manta ray.
Ridiculously expensive
That's all
I had no idea what an outstanding resort this is. Liberty Travel recommended this property and i will be thanking them when we get home. From the pristine grounds to the top notch staff and outstanding food, this was a perfect Hawaiian vacation experience. The fantastic pool, the pristine protected beach, shuttles to great nearby shopping... and a resort that never seemed crowded even during winter break week. It's just a very classy place without the snobby feel and clientele that I have seen at other resorts. This place is a gem and I will now be seeking out Fairmont properties for future vacations. To all the staff at the Fairmont Orchid: outstanding job! Thank you for making our vacation so enjoyably and memorable. We will almost certainly be back!
Very pretty setting. Room was fine. Restaurant experience was very good.
This is an outstanding property on the Big Island.
They have an incredible pool, fantastic views, and the hotel is beautiful. I always look forward to dropping by the Fairmont Orchid when I'm in Hawaii.
Here's a tip, the beach path will lead you south to a few other hotels, such as the Mauni Lani. If you go just before sunset, you can typically see turtles sleeping on the beach.
Love this place! Luxurious and beautiful. Definitely try to snorkel and check out the turtles on the property!
One of the best resorts I've ever stayed at. Wonderful!
Gorgeous views, staff service is second only to the Loew's in South Beach, beautiful grounds, comfortable rooms. Options for eating without leaving are limited and pricey, but if you are spending the cost of the flight and ticket to come to this remarkable place, I don't think you should be expecting $10 room service dinners and chain restaurant prices. The pool is breathtaking, especially at sunset. Katelynne and Dave made a great stay even better hopefully you'll have the pleasure of dealing with them.
What an incredibly lovely place! Located right on the oceanfront there's a fabulous beach floor swimming and snorkeling protected from the rough surf. The grounds are themselves spectacular! There are several restaurants on the property which offer a wide variety of dining experiences. This is a beautiful spot!
Nice atmosphere and swimming pool. Charming staff. But they seem to charge for any small item.
Top hotel with a great cove. Turtles on the beach, amazing sunsets and evening activities that include tutored star gazing.
I used to rate as a 5 star...but they discontinued their Vegan menu (which was a big draw for us). Now, they have a couple of vegan choices or...the less desireable alternatives of : "this entree is vegan if you leave out the cheese", etc. Not the creative offerings one might expect from a true 5 star establishment. They did have one vegan entree which was not on the menu (?) & was a very delicious and generous "vegetable bowl" and a good value. Of the two vegan entrees on the menu, the cauliflower / mushroom dish was truly delicious- but a very meager portion for the price. The other was an eggplant dish which we didn't try. Unfortunately, although the service was above par...the fare has slipped a bit. As the US population of vegans has grown 600% over the last 5 years, most fine restaurants are adding MORE vegan options to their menu's - not less. Still a beautiful setting and quality experience overall.
Fantastic cove and pool, staff is knowledgeable and pleasant
The staff is super friendly, professional and know how to make your stay amazing and memorable. The resort amenities are plentiful but expensive. Be prepared to spend money on just about everything they offer. The rooms are very nice but aging quickly. Washrooms are where you see it most apparently. Otherwise a totally cool spot!
amazing hotel. loved the food and the comfy beds and the paddle board yoga in the ocean every morning.
I loved the hotel, housekeeping three times a day! Well taken care off. The beach is small but nice and great snorkeling area.will visit again
Didn't stay the evening but the venue is beautiful. The Brown's restaurant is one of the better restaurants on the island.
Walks along shore, easy scenic snorkeling, and magnificent sun sets, this is an excellent location for checking out the Big Island. Been more than once, would like to go again.
Great resort. Restaurants are very good with some vegan options. They have some guided tours, definitely do those! The sunsets are amazing here
We greatly enjoyed our week long stay at the Fairmont.
There is a private beach and you can relax in the pool.
The wedding I attended was beautiful and the staff was excellent!
Beautiful grounds. Delicious food. I appreciate the vegan options. Very friendly staff.
Great entertainment, food, drinks and wonderful staff. Fun times!
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