The County Hotel Review

Lovely Hotel. Close to town centre. Staff friendly and very helpful.

Nice clean hotel near the station and good bars. Breakfast was good

Nice hotel excellent location rooms clean..staff friendly

Well can honestly say would not recommend this hotel.
Had to pay in full in advance even though I had lodged a credit card on booking.
Room facilities listed safe and individual room temperature controls - neither in room and when queried at reception they said not all rooms had them. Why list it as a facility then?
Noisy but then maybe we cannot fault hotel for that as location is opposite train station.
Room boiling hot but could not open windows at all
View from room of scaffolding

Stayed hear for the weekend lovely hotel very clean room lovely staff very helpful friendly will be staying again

Good food (although very small portions), good atmosphere, staff very friendly.

Room was small so 4 Stars ....staff and bar were excellent. Would recommend and would stay again.

Lovely staff, couldn't fault their friendliness and willingness to help. We did however pay for the "city view" room which was very small with a queen sized bed and were sadly disappointed by the view (see photo) The hotel itself is lovely though and the breakfast has a decent selection.

My room flooded and I had to be moved at 2.30am. The hotel knew about the flooding but did not come to me but waited until I went to them. This included risking my life as the water poured into the electrics and the only reason I wasn t shocked was because I had the sense not to turn on the lights. No apology or compensation was offered. Worse hotel I have ever stayed in

Food and service were outstanding, atmosphere and decor in the restaurant very pleasant. Prices were reasonable and location near the station and very central for bars.

Was probably lovely in its day bit dated rooms in need of tlc especially floorboards creak creak creak! Handy right across from railway station. Hudson bar was really nice this is part of hotel and been modernized.

Had a club ball, the room was very impressive and felt the occasion. The three course meal was very nice, and service was prompt and professional. A very fun evening!

Really nice staff, great location. Very clean, great service and so confortable

Good venue, lunch buffet was poor. Not much selection.

Very central location makes this a great base for exploring the toon beautifully decorated with clean comfortable rooms, great food and excellent staff!

The public toilets were blocked & often overflowing for a full week. Other than that I have found it clean & tidy

Brilliant location just over the road from the train station & a short walk to the main shipping area
twin room was small & a little dated but everywhere was clean & tidy

Although covered with scaffolding, this is a character hotel with excellent personnel and service. Full buffet breakfast, pleasant atmosphere. My room, a "small double", small but comfortable. No A/C, no fridge. Tea/coffee making facilities available in the room. Enough sockets for charging electronic devices...

Great staff and service, cheap little car park on site but is tight if in a larger vehicle.

Rooms are ok and reasonably appointed, very clean though. Rooms can be noisy on a weekend though, but this is balanced between great location and city centre convenience

Good hotel, good bed, good breakfast and excellent location next to the station and the metro

Logistically couldn't be better. Great staff. Fab breakfast.

Lovely place for a quick visit. Was very disappointed with the fire alarm and evacuation on Saturday night but safety is important..

Got ticket for daughter through work which was n h s after trying to book room three times as person not there then when booked daughter was told needed credit card for pre deposit of 25.00 pounds did not want cash had to get family member to go with card as would not take card over phone no manger to speak to about complaint then said booking was through booking dot.com which was untrue very bad service will not be going back and taken complaint further service is a joke rang today which is Monday to speak with some one about this matter to be told no one is there in a meeting could not say when available until l said it was about a complaint then told to ring back after 11am did not offer to take phone number so some one would ring about complaint will be putting up notice on staff board to tell about this hotel so you have been warned keep away

The hotel rooms are very comfortable, clean and our room had air conditioning. The staff are helpful and professional and the hotel is generally decorated to a high standard. Breakfast was a self service and was perfectly adequate. Overall I found the hotel to be in a great central position directly across the road from the train station making travel easy, the cost was very reasonable for the room and we'd definitely stay at the hotel on our next visit. Happy customer here!

Good hotel, good food, beautiful 19th century accents and neat rooms with all the nice extras. Staff is also very friendly. Definitely go again when we go to Newcastle

We were here for a party. Lovely venue and the food was amazing. Vegetarian dishes were really tasty, as were the non-vegetarian dishes

Lovely place for a conference, coffee could be better.

The best of this hotel is location, in front of the Train Station. Otherwise, it is expensive for what it offers. No central heating , have to use a small electric heater. Breakfast! Skip it. It is also very expensive. Not good choice at all! Avoid it!

Lovely hotel, yes, bedrooms ar3 dated but so what. It rite outside train station which is a bonus.

Always comfy and we'll turned out. Staff are lovely.

Not sure what star rating this hotel has but not worth a 4. Rooms are too small and due to being so near the station and bars it is too noisy on the weekends.

Had works christmas party here, venue was good, food was very good and plenty choice at the bar, toilets were nearby also. Good night was had by all.

Decent, reasonably priced hotel in a central location.

I give the County Hotel 2 stars because where it is situated for shopping and nights out the room however was small and very hot there was a fan in the room which was covered in Dust windows only open an inch and also add secondary glazing will not be staying here again

Location is great. Right across from the train station. Staff were friendly, no complaints about our stay. Would use this hotel again wen staying in Newcastle.

Great food and service, yes the building is old but what do you expect from a Victorian building. Staff friendly and courteous and food is great especially recommend the steak and rump of lamb.

Recent two night stay in May 2018. Overall staff and hotel good. Room was a small double. Bathroom was very small and was difficult to get in and out of. I don't regard myself as a large person but door opened very close to wc. The bed itself was a small double and acceptable. The mattress was less impressive, in fact it was very poor resulting in two sleepiness nights. This impacted upon both of us during the day when out and about.

Attended a wedding. Public areas of the hotel are pleasant but rooms have seen better days

Go there regularly , brilliant staff , Delicious food , Sunday carvery is Excellent

Unfortunately had to postpone stay due to the current situation with Covid, but Marcus at the hotel could not have been more friendly, polite and helpful. Fantastic staff, looking forward to seeing you later on in the year instead.

Enough space in the room! Clean room, nice service!

Nice place, good location, rooms are not all the same (appended to get a very small and decadent room), breakfast ok but service is poor, in the night is noisy

Small room but clean with tv and drinks. I returned at 10pm to late to use the restaurant which looked good. You need to find parking but I arrived on the bus.

Beautiful hotel, superb room, glamorous bar, front desk staff service impeccable

Was only there for a conference/interview. Was ok, would've like to have seen more staff presence

Stayed here a week for work. Staff were polite, but the experience was hampered somewhat by the rather small room (compared to the station hotel opposite) and a restaurant in which a large tour group seemed to take priority over regular guests - thankfully there are plenty of other restaurants within a close walking distance.

The location is brilliant however.

This is the worst hotel I have ever stayed at. One of the group got back to their room at night to find someone had got confused (drunk) with the room numbers and their security door card had let them enter the locked room. This was reported at the time to the staff, and when discussed at checking out time with the front desk staff, we were interrogated and treated as if it was our fault. Furthermore due to it being a Saturday night, there was activity with people walking up and down corridors all night which was to be expected. The problem was that all of the floorboards creak in the corridor, the room above, the rooms either side, so we didn't manage to get any sleep. On the flip side, the late night door staff were very nice. Take from this review what you will, but I will never stay here again, plus it was more expensive than other nearby hotels for an awful experience.

Nice and helpful staff with good choice of food for breakfast. But the hotel itself needs renovation. Photos shown while booking are from specifically "West Wing". Be ready to be disappointed if you choose anything other than west wing. Not going to make mistake of choosing this hotel again.

A very pleasant hotel in the very center of the city. Friendly atmosphere and nice service.

Quiet despite being opposite central station. Service can be a little slow but they get there in the end. Pleasant enough place in some ways.

Nice ground floor, good location,but the rooms are small and old fashioned for the money. Needs a revamp.

Room was tiny and didn't look like the pictures. Seemed to be a some sort of a party on the ground floor, very noisy. Lots of people walking past the room and you could hear everything.

Nice hotel, friendly staff, excellent location, great breakfast. The room looked a bit scuffed, but was clean and tidy. I had asked for a quiet room and got it too. It is a point of attention because the metro runs below the hotel and the hotel is at the front on a busy street.

Lovely and clean hotel just needs an upgrade with Aircon in the rooms, was unbearably hot in the room and the bathroom towel heater couldn't be switched off?? Also no fridge in the room

On arrival, no-one was available to assist with our two large suitcases and four medium bags, so it was a case of "do it yourself".

The room felt small (especially when we got our luggage in) but was reasonably clean. Only one set of towels was initially provided for double occupancy. A second set was quickly brought when we asked, but this was a recurring problem throughout the stay, as if staff didn t expect the room to be occupied by two people. The wardrobe was too small, so most of our clothes stayed in our luggage until needed; just as well an iron and ironing board were provided. The bathroom was a bit small with the positioning of wall and sink preventing a satisfactorily comfortable use of the toilet. The shower was in the bath and was comfortable and easy to use. The bed was comfortable. We noted heaters in the room, but no air-conditioning. We didn't use the heating; it was too warm, but had to open the (secondary double glazed) windows to get the temperature down to a comfortable level. A side effect of that was a noticeable increase in noise heard from the street.

The hotel is well located as a base for travel around the area, or for shopping or for local sightseeing.

Given the limited amount of time we spent actually in the hotel our stay was acceptably comfortable, but next time we ll choose somewhere else.

Not bad, the location definitely makes this a good choice.

Nice quiet room for a 1 night stay whilst travelling home

Rooms really dated. Really hot day and no air conditioning in the room.

Expensive tiny room queen size bed for 2. Kiny but not practical.

Very clean room with tea coffee facilities. Also get an ironing board and iron in the room too. Our room came with a big bathroom with decent sized Bath. Bed was nice and comfy with wall mounted telly with the usual channels.

Recently stayed at this hotel for my recent 18th birthday and what a lovely hotel it was. The staff were very helpful and very polite. The room was immaculate and was able to check in on arrival and had massive comfortable beds which had a breathtaking view of the city centre. This was booked at last minute and was an affordable price would definitely recommend this hotel and can't wait to come back

The hotel is very nice. The room is large and clean. The staff is helpful and courteous. The hotel is located right next to the train station and is in the downtown of Newcastle.

Great place for dinner and drinks staff are excellent service excellent

The County is an older hotel, very well known in Newcastle. It's opposite Newcastle Central train station and so ideal for travellers who want to explore the City Centre.

I stayed here for two nights while doing business in the City Centre. I was alone the first night and my wife joined me the second night.

The public areas of the hotel are well maintained and splendid to look at. You get a feeling of the history and beauty of the building!

However, the bedrooms are looking very dated. Our room was a small double with a VERY small double bed. It had just one power socket, an unreliable WiFi signal and was incredible hot and stuffy (even on a normal Spring evening). There was no Air Con, so I was forced to ask reception for a fan to help move air in the room. That helped, but the noise of the fan wasn't conducive to sleep. So, the next day I asked to move rooms. Alas, the room I was moved to was equally stuffy with old windows that don't fully open. It made the stay uncomfortable.

The staff are wonderful. The hotel looks historic and gorgeous, it's just the actual facilities provided in the rooms are no longer in touch with ones modern travellers expect.

Here as dinner guest, place seems nice, friendly staff, would have probably stayed if not staying at family's house nearby

Great location , lovely staff.Very clean.The only negative was the room was to hot.

Nice rooms and friendly staff. A long walk from the lift to the rooms and stairs involved which was difficult with luggage.

Excellent location with a very friendly, helpful staff.

We were just passing through, and this hotel became our place to get to know Newcastle quickly. For one night it was just right, but I would not want to stay longer. Rooms were small and especially the bathrooms needed maintenance. Breakfast was enough, but nothing special. It's hot everywhere.