The Chelsea Hotel Review

Was clean,decent and the staff was very polite and friendly

The Chelsea is a gigantic hotel. It can be a bit chaotic. It's definitely in a great location but it isn't very intimate if that's what you're looking for. I appreciated the adults only pool and spa. This hotel is going through a renovation currently as well.

Good location that s why I gave it 3 stars. The toilet had something looking like blood on the seats. The towels were stained and had to be changed. The room has no refrigerator or microwave or no seats on the balcony.

Rufurbisment is really needed. Breakfast is weak. Location is great. Gym is excellent.

Without question the WORST hotel that I have EVER stayed at. Absolutely arrogant staff, subpar room. Ya the lobby looks all shiny but that s about it. Don t be fooled. I d literally rather sleep on the street than that hotel. Such arrogant staff. Very very very poor quality service.
I d give this place a -1 star if the rating existed.
It was a disgusting experience. NEVER AGAIN

Great hotel. Very nice. Small beds though. And no fridge in rooms. Pool was amazing. Kids loved it. Location was great.

Nice place. Balconies need updating for sure. Lol. Nice rooms...super comfy beds and blankets....Any of the staff I had spoken to were great! Cheery and helpful. The Houskeepers as well do an amazing job! So a big thank you to those ladies and gents... I know how unappreciated that job can be... trust me.. :) Would love to stay here again. :)

Very busy and noisy hotel! Good location but you can hear people in the rooms next to you.

Stayed 2 nights during March Break. Staff were super friendly. Great activities for the kids. Room was nice. Great central location to use as a base for seeing all the sites about town

Beautiful hotel located close to everything We've spent many nights there and always friendly and clean.

Originally had 3 nights booked. Spent one night and had to cancel the other 2 nights. They gladly refunded me. The hotel was also very nice.

Hotel is amazing for families...elevators could use a little up grading but other then that an amazing experience with our family

Very friendly helpful staff and accomodating. Rooms very clean. I will return very impressed.

The service and staff were great. However, the smell of marijuana smoke greeted me as I walked down the hall to my fourth-floor room, and it wafted into my room all night, as well as the smell of cigarette smoke. I had a horrible sleep as a result, and will not stay here again.

The staff is very friendly and very helpful. The hotel is right by the Eaton centre and close to many restaurants and subway. It is very convenient to stay here. However the hallways anf parking elevators need a bit of a refresh. The elevators to the rooms can be slow during busy time as not all elevators are working. I was using the blue elevators, so not sure about the other ones. But in general, it is a good hotel to stay at.

I just didn't like it no fridge no microwave probably because they want you to eat in their too expensive restaurant

We traveled to Toronto for a concert and we had no idea were to stay in the city that would give us good service and access to just walk around and enjoy ourselves. Chelsea Hotel met all of our needs! While a bit pricey, you get a level of service and quality that justifies it. We sincerely enjoyed our stay.

One star for the beautiful lobby, another star for the comfortable bed, final star for the late check-in convenience. Amenities were a bit lax considering it's a 4 star hotel; where were the water bottles, shower caps, toothbrush and toothpaste? Peeling wallpaper in the room took away from it's beauty. Lovely view from the balcony. Huge inconvenience from the elevators, takes 10-15 minutes to get to you, despite having 6 operational elevators.

Love the Chelsea hotel it's an enjoyable experience in all aspects.

Reasonable rates. Comfortable stay. Excellent Front Desk Staff.

Our initial room had no hot water, we were given upgraded room as compensation however it required waiting in line over 30mins total. The room was very clean and nice and service people were very nice as well. Parking underground is confusing.

Staff are very great but the service is slow, room service, valet service. They dont put anof staf. Room was average. The geographique location is perfect. Next to eton center, in down town.

Nice lobby and staff. Needs some TLC in the hallways and cleaning in the rooms. Not a bad hotel

Rooms were clean well maintained, staff was friendly and helpful, ideally located for waning around downtown. Nice pool amenities and rooms include balconies. No fridge in the room, but other than that, had everything we required. Overall an excellent stay.

Excellent location. Shopping and restaurants are all within a walk. Staff are amazing and very attentive to the needs of your stay. Rooms are clean and the views on higher floors are quite nice. Can not say enough good things about this stay. I will keep the Chelsea on my list of excellent places to stay in Toronto .

Great view of the city if you ask for a balcony. Close to downtown

Massive hotel with great amenities. Rooms are always clean and well attended. Great location with easy access to downtown core and the TTC

Good location but the hotel in general is needing renovation and the rooms are very small and aging.

Great place and great location. Staff were great and the balcony was lovely. Would be a perfect experience if the provided an in room fridge.

Very brief visit but service seemed good, location is super convenient

Most rooms has NO FRIDGE
Elevators take a very long tine because too many guests/rooms with not enough lifts
Most staffs are nice and professional, few are rude
Restaurant is ok, but you get better food next block
Laundry must be brought to the lobby. And be picked up from lobby, they don t deliver to the rooms
Most gym machine are full during morning and afternoon
Gym is NOT available 24hrs.

I thought I had stayed in nice hotels in the past, but this one is over and above the rest! From the rooms to the check in (and out) process and any staff we encountered along the way. They really made me want to come back again!

Room was decent. Elevators were very slow, but its understandable due to the high volume of competitiora staying there for the NACS culture show competition. I lost my key card but they were quick to replace it. Overall good experience.

It's a nice place. Not so fancy but pretty and comfortable enough. For sure i recomend the place. Also it has a nice location close to stores, museum, parks and restaurants. :)

My stay was mostly satisfactory, although I really would have preferred it if the bathtub drain had not been so slow. The room was spacious enough, with a balcony. The balcony would of course have been nicer if the view was better.

Downtown location close to College or Dundas Subway...beds comfortable. Swimming pool very clean...I have stayed twice and plan on staying again when I visit Toronto.

This place was great. Clean and very accommodating. My wife and I stayed in a Club Room and it is so worth it. Stayed 3 days with no issues. Can't wait to go back.

The hotel itself was decent, but the Wifi internet connection was slow and couldn't stream HD video without it lagging. Plus the TV was really small for an upgraded suite. Should have been better given the price.

The rooms were fine, the location is very good. There was a fair bit of confusion when checking in (part of a larger group) that delayed us getting into our room, and throughout our stay, the key cards would continually not work and we would have to go and replace them. It's a very busy, and very large hotel, so there is a lot of different people and a LOT of people hustling about; they may be a good thing or a bad thing, depending on your preference. I liked that, and I liked the location, but for the price of the hotel, the stay could have been a little better.

The place of this hotel is core of the downtown. I like environment of this hotel and the employees are so polite and dedicated to help customers.

Lots of convenient facilities, great central location

It was a nice hotel, but the only complain that I have was that they have no laundry room for guess.

Nice hotel , spacious rooms. The pool and slide at level 2 are nice. There is a bar( dukes ) Infront of the hotel opened till 2 am. Good place to get drinks at odd hours.

It has not changed in the past 15 years and that is not a good thing. Feels and looks run down

Started my tour of Canada here. I nice hotel, and very busy and but comfy. It can be noisy so go high. You can good pool, but good location

Good location, super nice staff, excitingly diverse patrons, great in-house dining options, etc. The room leaves something to be desired (think Doubletree), but everything else is lovely and Toronto is great, so you won't spend much time in the room anyway.

They get an average score due to the nature of the room. It had a musk smell and furniture was rather old. I was there for business but they provided an older room close to the ground floor. I do agree that they had a great gym and pool to look at the city. My colleague had a rather better experience that provided some snacks and higher floor.

Check in was great and very fast. The rooms are great as they are quite decent in size. The beds were comfy and the TV is Ok. They have room service if you want, I belive there is also a swimming pool. Soap and shampoo is provided in the room and they smell quite nice. The hotel is very clean and the location is quite nice too as you can easily go get food or travel if you want to.

Kinda dirty. Kinda noisey. Definitely the value option.

This is our favourite place to stay every time we go to Toronto. beautiful rooftop patio to get some sun on, a lovely pool and hot tub on the top floor, delicious fresh food at the restaurant downstairs and it's so close to everything!! Service is always great too. Always come back.

Attentive and helpful staff, clean hotel, although the walls were paper thin, and the city of Toronto sanitation garbage trucks were out at full force at 5:00am, this is of no fault of the hotel

Always a comfortable experience and the Mexican breakfast at T-Bar was great!

A good hotel for its price.
Building is getting a bit old, but service is very good and rooms are comfortable and clean.

The washrooms are nice and they have free breakfast on Sundays lol...I think

The hotel is fine, check in was smooth and fast. Nice room, clean and organized. Complimentary internet simple to connect and fast. The staff was really attentive and helpful with any requests I had. The surroundings offer good food options (I did not look for anything fancy). I did not have chance to use to service or any amenities in the hotel.

Best hotel we've been at in a while! Love the pool, slide, hot tub and games room I the family pool area. Walking distance to the ACC. Jackson's burger outside on Elm is awesome. Tons of other restaurants nearby too.

I am writing this from the hotel. This was my go-to hotel when it was a Delta but much has changed (for the worse). Parking costs $34/night, and this information is not well-publicized, so be warned. If you like a light breakfast prepare More

Downtown located convenient for business and historical downtown attractions. Efficient

Nice clean hotel, rooms are abit outdated and the bed rolls all over the place.
Helpful staff and would definitely stay there again.

Ahhh The Chelsea Hotel. The Staff were very good. The rooms seemed dated with no mini fridge to store your water etc. Instant coffee in room, why bother then???? They have a pool which is a plus and location is perfect walking distance to most of what you need.

Great service, friendly staff and a great location downtown. We checked out the family and kids areas, and would love to return with our kids!

Had a few minor issues but talked to the manager gary and he took action and was truely sorry we experienced anything. And it was minimum and nothing to do with service as every person including the manager were top knotch and friendly. We are in tough times and it takes patience and understanding from both parties. So yes i reccomend and will be revisiting the chelsea hotel again.

Terrible concierge service. Sorry this will be long but I have to explain why the concierge service deserves an F.

It was late Saturday night when my wife discovered her laptop s touchpad wasn t working properly and she needed to borrow a mouse for first thing Sunday morning for just a few hours (she needed her laptop for a meeting which started before stores opened). She went down to see the concierge whose first response was that there was nothing she (the concierge) could do. My wife asked if perhaps there was a computer somewhere in the hotel that wouldn t be used by staff Sunday morning and she could possibly borrow that mouse and my wife would be so very grateful. Answer: No. My wife pointed to the bank of computers and mice for use by guests and asked: Does the hotel not have any backup mice so that when a mouse over there breaks you can replace it? Answer: Our IT department would know but they are closed until Monday. Is there nobody who you can call, like a manager, who has access to the IT department and can see if there is an extra mouse somewhere? Answer: No. My wife kept coming up with possibilities for where in the hotel there might be a mouse she could borrow for a few hours Sunday morning. My wife asked if the concierge had any suggestions. Answer: No. Did the concierge know of any store that was open late on a Saturday night that might sell mice? Answer: No. The only thing the Chelsea concierge did was to eventually call housekeeping to see if housekeeping had a mouse.

When my wife got back to her room she called a 24-hour Shoppers Drug Mart a few blocks away and the gentleman who answered the phone was very helpful and spent far more time, and put far more effort into, trying to help my wife than the concierge had.

I know a concierge here in Ottawa and when I told him about my wife s experience he was shocked, dismayed and had a lot of suggestions for what the concierge should have done and said that there was absolutely a mouse somewhere in that hotel that could have been lent to my wife (he went through several options of where the concierge could have found a mouse including many that my wife had suggested to the Chelsea s concierge). He also couldn t believe that a concierge was so unwilling to offer any help and had sent my wife off without having shown any concern about her predicament.

I know we re not in a movie where the concierge works miracles but to have a concierge who showed no interest in finding a solution to a guest s problem was astounding. This experience reminded us of some of the amazing staff we ve run into at other hotels and wondered why Chelsea would be okay with providing such deplorable concierge service.

Was told they would give me a late check-out for 3pm, but was locked out of my room by 1pm. Room was clean, good temperature, and bed was comfortable. Staff is kind and helpful.

I loved the size of the room. Everything was perfect for that quick night, with quick convenient access to yonge, bay and elm st. My new personal choice of hotels when downtown.

Good service. Didn't have any issues with our stay. Cheaper breakfast buffet would be nice lol

Amazing location just a few minute walk from Yonge and Dundas, amazing restaurants and the Eaton Centre. The rooms were clean and the staff were extremely helpful! Would definitely stay there again.

Visited a business associate in the lobby. While waiting, saw that it was a busy place with lots of places for sitting. Noticed that staff welcomed and attended to waiting guests who were checking in or out. Nice touch. Not sure of the rooms though. I hope the nice touch is reflected there.

Horrible. Such and old hotel in need of major renovations! Supposed to be non smoking hotel but every room I moved to smelled of smoke!! Will NEVER stay here again. Highly overpriced. Parking is 35 per night.. and it feels like the parkade is gonna collapse on you!

Went down during March Break Excellent service and great kids programs. Would recommend

No fridge or microwave that is pretty standard for hotels

Nice service, good conferences rooms. The beds are comfortable and warm. Food is good but the variety of breakfast is almost everyday the same. Need to pay a deposit which don't mention when you make the reservation.

We stayed in the suite and was very clean. We had a great view on the 26th floor. Highly professional and courteous staff.

Loved the Experience.Room service was Fun But i wish i Couldve gave the person who did me and my 2 other classmates room a 50 but my teacher whouldnt let me And my view was amazing and the pool and arcade was very fun Love it here hope to stay here again
Thanks Brent Labine

Rooms are comfortable, small, clean. Restaurant is way over-priced for fairly simple fare though the open-air seating at the back makes it worthwhile.

I love the service from staff, great pools! Great view from rooms every time I stay there! Can't wait for my next stay!

Such friendly staff and comfortable beds. Roomy and quiet. We liked it.

Best place to spend your short stay in Toronto. It's in heart of downtown Toronto. Location is really very good. It's very clean and maintained one.

It was nothing special- a comfortable stay in a common hotel. You pay premium for the area, which is just a few blocks from the Eatons Center. If being downtown is important to you, the convienience of this hotel would be worth the price.