3 years ago
This is the worst hotel that I had stayed. Need to...
This is the worst hotel that I had stayed. Need to pay SGD 100 deposit, I never pay for any hotel deposits when I staying and this is the first I had. We about 14 people stay a night, my nephew at night swim at swimming pool and accidentally had a cut ,and the blood was stain on the towel, when we check out on the next day morning, the interested thing come they charge us for the cleaning fees, and they said one towel missing and we need to pay for it SGD25 per piece.. We add a bed for a person at one of the room, we are not sure the worker have give him an extra towel or not, they day their record have and we missing it. Please la come on, we know how clean the towel it is, it's use by how many thousands people already, we took for what??? To burden our luggage weight? In the end the deposited gone half of it .. This is the worst experience that I had about 5 years ago... And it's horrible experience that I had and until now I still clearly remember it. And you know what? They said they will contact me to get back the money if they found the towel... We had no choice coz rushing to ferry terminal time was arrived.. Please be careful, and check how many towel, pillow, slipper, etc should have in a room, if not when you check out, you know it.. No end to pay for what their saying, especially for those in a group of people.