Thalasso Passion Reviews

I am very disappointed I have a contract and before my departure that should only be relaxing I learn that the conditions of the contract have changed
my stay is ruined !!!

Lamentable! Very strong in their sales technique but then CATASTROPHIC if you have to cancel your stay for any reason even a month before your stay! the cancellation fees are exorbitant, your interlocutor saves time so that you pass the reimbursement period (due to leave ....) you trust (she says yes, I promise you will have a gift voucher in exchange ... ) and there you claim your gift voucher it is reduced by a third of its value? !!! then you fall back on the cancellation, we explain to you that we will only reimburse you for a third of the stay! because it is too late!
A big thank you for spoiling all the pleasure I had to give the person by offering a thalasso gift voucher!
the worst thing is that if I had booked directly with the thalmasso hotel they would not have taken any cancellation fees !!!!!!!!!!!!

a scam!!!
ps: I was also called a liar by the counselor! real pros in this box!

Very very disappointed to flee: having booked a thalasso using their service, we found ourselves in a room with reduced mobility "downgraded" on Thalazur Bandol having requested a bathtub at all costs (we had to pay a supplement without compensation for the provider) despite the complaint made, no support or commercial gesture on the pretext of various arguments not to reimburse the costs, in summary: very professional, polite and courteous BEFORE the sale and listening and AFTER having paid the services of real deaf ostriches arguing so as not to put the hand in the pocket and non-existent service, to avoid therefore !!!

Lucas pushy seller and inadmissible follow-up during a cancellation attempt (no call back or response)

Everything went well despite my last minute changes, well done!

to be avoided absolutely, no management of the covid crisis, lack of a satisfactory response, takes refuge behind unfounded arguments despite the opinions of lawyers and consumer associations not to reimburse.Do not take the risk of booking by thalassopassion under penalty of large disappointment, to be avoided like the partner thalasso hotels, for this thalazur bay of the angels experience in antibes, also unscrupulous accomplice. There are much more correct thalasso centers

No sense of customer communication. Thalasso Passion did not answer the phone or the email during the COVID crisis. Contrast between the subscription of the stay and the after-sales service. No professionalism: the advisor did not know when the establishment reopened.

I made this agency work in 2019, and I was very satisfied with their service. This year, I convinced friends and family to share this stay again. The Covid19 has made file management more complex, but after several discussions with the customer service representative (LISA), thanks to their listening, their analysis of my needs and the management of customer satisfaction, we have found an arrangement for my total satisfaction. I remain very satisfied with customer follow-up - JM Charbonnel (Thalasso-Passion customer)

Serious agency, my stay in Dinard went really well!

Very happy with my reservation and my stay at Le Touquet, I had Marion on the phone who informed me and explained everything to me, and everything went well! Thank you

Very good establishment. All the staff is nice is anticipating our needs. Beautiful structure.

very satisfied with the contacts we had with your collaborator

The reception by telephone was very good and efficient.
The stay was very pleasant and in line with expectations (no bad surprises on arrival except the room overlooking the parking lot).
On the other hand in terms of price, going through Thalasso Passion did not save us much (the amount of discount announced on the site seems to be false) compared to the official rate of the hotel (the calculation of the official rate was 669 for 3 days for a room for 2 with breakfast - the price initially proposed was 669 excluding administrative fees finally offered !!! ... we finally had an additional discount of 19 but which we negotiated). Nor was there any mention by telephone of the tourist tax requested in addition by the hotel even if this is indicated in the general conditions of the contract and that it is low (approximately 2 / day) .
The advantage of ThalassoPassion is therefore not in the negotiated rates but in the selection of places that have thalasso offers and availability. We probably saved quite a bit of research time on this point.

What a desappointment. I contacted them on the recommendation of my mother, who left with them several times. I called Friday, after having waited well 7 min on the switchboard, I am told that the advisers do not work in the afternoon, but to call back Sunday afternoon. Is. I remind, I wait 12 minutes on the switchboard, to hear myself say that the advisers do not work on Sunday afternoon. Great communication. I am reminded of this day, to tell me that anyway no reservations are taken for July, August and September due to COVID. So here it is, all that for that !!!! All this waiting for NOTHING. This information management and internal communication is anything. It is quicker to tell the switchboard that reservations are not possible at the moment. I am extremely disappointed with all this, clearly I will manage otherwise, and not go through them. I fall from above, I wasted my time!

I am very satisfied with my stay and my stay in Biarritz. My consultant was very pedagogue and patient and I was able to be upgraded thank you

Staff not serious run!
You are asked to call back to have the person take care of it, the next day she does not work there anymore!
They are wrong e-mail address, do not remember and when we remember annoyed we are answered and treat us as liars!
Great service for people who sell relaxation!

Warning !!! They sell you a stay of 2 days and one night but in fact we only have one day because we have to vacate the room at 12.00. Then more access to the spa. It is lamentable and not honest at all. Comment for the golden tulip in Aix les Bainsgol
golden ma
Comment for the

I am asked to send my holiday vouchers to reserve
the person is wrong address!
and then I am asked for a credit card payment while I sent my checks in chronopost by paying nearly 40 euros!

I am offered some unfavorable solutions to solve this
really do not feel like being the customer
and to date 500 euros of holiday checks in nature!

TO FLEE !!!!!!!!!!!!!!!!!

no one does not respect the disabled counselor who chooses for us and does not suit my handicap at all baths which turn into a shower nothing to do we ask for reimbursement no we do not reimburse you NO RESPECT FOR DISABLED
CAUTION FALSE INFORMATION IS NOT HEIGHT FOR THE DISABLED
ARE ONLY TO MAKE MONEY !!!
I HAVE SET A STAR FOR MY COMMENT TO APPEAR OTHERWISE IT IS NO STAR

very disappointed, I am offered 4 days of spa stay, in the end there are 3 days left. Have tried several times to reach the person concerned, who is still unavailable. Not to recommend

for the moment I am completely satisfied;
I made 1 Thalasso reservation for September: reservation and very satisfactory prices.
I called the Thalasso center for confirmation of my booking by Thalasso Passion and everything is ok.
I was very well advised by Marion, available, patient and very kind.

we arrived in full work, equipment was inaccessible not to mention the noise of the jackhammers not cool for a spa we were warned 48 hours before of course the balance had been paid for 1 month, product out of stock in the showers !!! ! I think we are owed 2/3 of the sum

Do not book especially via passion spa! To sell the advisers are present but when it comes to booking nothing is possible ...
A word of advice: book directly with the desired spa.

I went through THALASSO PASSION to book my thalasso weekend in Trouville and I had an advisor on my very professional very patient laptop who offered me an offer, I received all the documents before leaving, nickel, on site I tested cryotherapy, it is original but I find the hyper glossy treatment a little short I would have preferred less cold and longer ...

Does not comply with the RGPD (General Regulation on Data Protection)

Repeatedly sending unsolicited emails despite reports of errors

Does not respond to recipient error reports

Communicates to third parties the telephone number of customers or contacts

If the rest is to match, ...

Summer weekend at the Atlanthal
Massages varied and of high quality ... Selected products with rigor ... Dedicated staff ... Buffet of exceptional seafood ... I highly recommend!
The little extra: provision of bicycles to enjoy the surroundings!
Thank you ThalassoPassion

hello I come back to you after making my stay thalasso touquet **** we were delighted me and my husband care, restaurant, home, hygienic service, apart from the prices a little too expensive we think go back back to Christmas 2016 thanks to all the team

A SCAM. it cannot be called otherwise: Reception, very satisfactory. Room, nothing to say. Breakfast, good. Lunch, we were entitled to the formula at 15 euros for a price to pay 29. I have the balls. But the ultimate "SPA" is a joke ... 295 euros ?????
this is sold for a spa it is a hotel with a jaccusi no more.
for information take a quick trip to CALICEO 28 euros per person for the day and you will not be disappointed.

I had a fairly good stay in Biarritz through this provider, the advisor understood what I wanted. I have the impression that everything depends on the advisers, some have a real talent to find you a stay that suits you. Others are real disasters.

reserved for stays in the Camargue port.
Very satisfied for the info, the commercial reception and the speed of reimbursement of holiday checks.
I recommend thalassopassion

Hello I come back from a Thalasso Ouistreham Riva Bella which was very badly organized the reservation was not taken into account we were forgotten at breakfast we took half board and we were entitled to a meal in more breakfast already than we have to book for the weekend oblige to eat outside for the prices the care is done in the chain short a fiasco I do not recommend at all !!!

after seven calls to the central for several days different, I am still waiting to get a reservation voucher gift ....
should we go through well-known media or seize an institution to get what we pay dearly?
last call tomorrow ...

Great site to find ideas for your stay and easily book a thalassotherapy weekend in a group. The customer support is hyper responsive and good advice, it is appreciable!

I am extremely satisfied with the performance of this company and my advisor, Sandra, very attentive to my wishes, strength of proposal and remarkable reactivity even outside her hours of service.
the stay in November, we will see more but I am confident because I already know the site on the island of D and it is very good

Incomplete response to messages exchanged. Once in possession of my email more response. 1 day and a half waiting for a quote, it's too much ...