Telkom Business Review

My best Telkom store of them all.... Ta to Thapelo he always knows how to get my things right...

Sometimes you're lucky and you get helped immediately, and sometimes there's a long queue. But this is a very effective branch, and they were always very helpful

The worst experience ever. There is a fraudulent account that was opened with Telkom have been battling from last year to clear the listing have called the call center on 10213 spoke to Desmond Rabalago so called Manager of the call center who promised to call me today at 10 am it is now 1:37pm no email or call. Went to the Telkom Marshall I was attended by Thapelo Golaakwena they couldn't give me complaints or ombudsman contact number to get assistance. Thapelo showed me the email that he sent to follow up on my complaint but this is not enough as I have disputed this from last year . I am very disappointed that it is taking Telkom so long to look a complaint this has been ongoing from 2018 it is now May 2019 I have email trails from last year not once did I get feedback or a call from Telkom I don't think I will get any response from this review at least people will know what pathetic service you get from Telkom.

Telkom shop does not a phone, can you believe this. Like going to a barber and they don't have a comb. I don't even have stock of sim cards. they told me to come back in Jan 2018

Outstanding service and efficient, especially a gentleman named Thabo.

horrible service ever, in the sense that im cancelling my contract with them

Poor service. Srood around with no assistance no staff attending to customers arriving and waiting to be served.

I am fed up with Telkom now, I don't even have words to describe how fed up I am, I spend 3hrs on the phone and no one has willing to help.
I opted to counsel my contract.

Service was excellent! I will go there in future again!

Disappointing, long waits, reluctant service. Kind of what you expect from Telkom

Professional and integrity are the pillars, even though I didn't find what I was looking for. The engagement was pleasing. I am recommending the network to all South Africans alike!

not even worth the rating TELKOM service SUCKS BIG TIME should be reviewed and taken in consideration of service to be uplift

Please update your trading hours. I can see this store open from 7 am during weekdays online. But now I came here at 8'o clock only to see that you're open from 8.30 am

Long lines often but great service and free wifi access

Generally nothing in the Johannesburg CBD is smooth and this establishment is no exception. The staff are lazy and they hokd social conversations instead of attending to the ever-growing and highly static queues. They take there jobs for granted.

Most of the staff don't know what they are doing. I have been misinformed and misled too many timed by Telkom consultants, both on the phone and at the Telkom shops. I have now decided to seek a different service provider.
Nothing more to be said. I am too upset, frustrated and disappointed.

The consultants are quick and effective when it comes to helping the customers choose their different products

Extremely poor customer service. The salesman was rude and dismissive.

Telkom CRESTA, worst service I have ever received. Young, unknowledgeable and have an attitude. Very disappointed. Went in with 81yr old mother to get pensioner rate on landline with the new Wi-Fi phone and they couldn't help us. Were too busy laughing & chatting among themselves. Came away with no help offered. 10123 are just as unknowledgable, get pushed from pillar to post.

Does anyone know how we go about getting the Pensioner rate? Or who we could approach?

Slow moving queues expect to spend 20+ minutes in the store

Situated at corner of Sauer and Main streets and has very friendly staff in the shop who can assist with Telcom products, Telcom sim swaps, porting and sim registration and all to do with Telcom. M impressed with the service i got

The queue was terrible otherwise I guess it was oksince the staff did not knock off at 4.30 because they had to attend to customers

How's this for salesmanship 'you can try buying a handset from somewhere else, cause ours are not too good'....lol

Service is very slow and the queues are long had to leave without being served

Pleasantly surprised by very helpful staff who were quite knowledgeable on alternative WIFI options

Sometimes you have to queue, for a bit before being serviced

The staff is sweet socially, but they don't know how to operate their own system. They further fail to keep their commitments. Yesterday, I ordered a landline, they told me it would be ready midday. I returned midday they informed me to return at 15h00. When I returned, the lady who was assisting me was on lunch, she only returned after 16h00. Upon her return, she said she would finalize it today, and nothing has been done.

Poor service, staff members contradict themselves on promises, do not adhere to what they say to customers, they don't care, I bought a phone and the charger was not working I returned it within 7 days, I was told that the warehouse was closed and should come back in 3 weeks time - when returning back I was told that 7 days has expired and they will not take it. I will never go there again

No parking I packed in front of the shop I was told to move but there were no alternative parking

Very slow service. They could improve on speed and feedback on applications. Had to resubmit my forms twice. Ended up signing up elsewhere

Service is horrible, you need to close it down as it's serves no purpose at all

There's a guy there called Lerato and a lady called Grace, they always assist me with great love and support. I just love them. I have never been treated bad by any of the staff members there they all have a heart of customers.

Excellent service from the friendly staff. Everyone here is willing and able to help with any query

Poor service, with the systems constantly offline. The staff are not that helpful.

I have been trying for 1 week to request installation for telephone line. I'm being pushed from pillar to post. Where is service anymore!!!

My Telkom line out of order now for a long time. Despite many reports, still not working. PATHETIC PATHETIC PATHETIC . . . . . .Indefinitely PATHETIC. I so wish a company that will be opposition to Telkom in every aspect - something like completely wireless so that that company don't have to use Telkom lines at all - will come to SA soon!!

They were helpful with what i could not understand.

They claim to have been offline for a whole week. If only they would have mentioned this before I wasted my time on the q, on the other hand the one cubicle was about to assist people. I'll say lazy ppl who don't care much about service. Very disappointing

The guy who was assisting me was amazing, he went all his way to put a smile on my face. I am really great full for his services after struggling for more than a year to cancel this service.

A total waste of time going to a telkom store in Johannesburg CBD corner main and sour street

Telkom has over the years managed to establish itself as one of the leading network providers not only in providing landlines.It has grown significantly in providing gadgets for internet as well as mobile devices with payment price plans for those who want to take on monthly accounts. It has become one of the ideal companies in providing both fibre and wireless internet.

Service very slow, i spent over an hour just to do a sim swap while there was about 7 people working there.

It remains my top notch network. The offices are welcoming and the receptionist is always available to assist