The staff is sweet socially, but they don't know h...

The staff is sweet socially, but they don't know how to operate their own system. They further fail to keep their commitments. Yesterday, I ordered a landline, they told me it would be ready midday. I returned midday they informed me to return at 15h00. When I returned, the lady who was assisting me was on lunch, she only returned after 16h00. Upon her return, she said she would finalize it today, and nothing has been done.