Taranaki Honda Review

Great service and amazingly helpful parts person who shared knowledge and printed information to help with the repair. Best car yard in town!!!

$1000 I paid to have my car returned to me without fixing it!!!!

Honda main dealership in New Plymouth.
I needed a car problem fixing at short notice.
They were able to fit me into their busy system.
Most helpful. Thanks.

We recently purchased a late model jazz from here. Mike was excellent to deal with , very helpful and professional. Highly recommend this dealership , very happy with my wife's new car and the friendly no obligation service we received. Thanks a lot Mike!

Took an SUV for a test drive recently & was really excited about it. Instead, the girl who accompanied me (due to insurance purposes) made my experience totally forgettable!! She rambled on & on about her personal life which was distracting & unnecessary, then said we had to hurry back to the dealership due to her meeting someone who was buying her own car. Wow, talk about unprofessional!! That had nothing to do with me whatsoever. And to top off a very bad experience, the car was returned within 20 minutes instead of the hour I was initially given. I made a complaint to Honda's head office who were definitely not impressed, & as a form of compensation I'm getting a full valet service on my own car which I guess is better than nothing. I just think the customer service at this car yard needs to improve, & better communication between staff is needed.

My Father passed away unexpectedly leaving us in a bit of difficulty as regards transport for my disabled mother. To give peace of mind i purchased a Honda Jazz from Taranaki Honda as a gift to ensure she had a reliable car from a trusted source.

As part of the deal i negotiated that the first service on the Jazz was to be free. On paying for the vehicle i inquired do i need a certificate or invoice for the free service? I was told i did not need to worry it was entered into the service system when my mother booked the car in for a service it would flag.

Low and behold when my mother took her car in for her first service it wasn't on the system and sales denied that was the deal that had been made and that i was mistaken. I wasn't mistaken i shook the guys hand and i had followed up before taking delivery that was the deal we agreed.

I am so disappointed and saddened at Taranaki Honda's behavior, i would expect such antics from a dodgy discount fly by night dealer but not a main dealer displaying the Honda name. After all buy Honda from Honda...

They were perfectly happy to rip off a grieving elderly disabled widow over a $300 oil and filter service. For me the most disappointing thing was the shameless lies to my mothers face, they knew the background behind the purchase of this car but didn't care.

If they were happy to treat her so dishonestly you really need to carefully consider what they would be prepared to do to you.

I am a real customer and this is real review, no doubt Honda will protest and deny the above is true and that i am mistaken. I promise it is the truth and i am happy to stand my ground to anyone.

Bought a KIA from them paid cash for it been nothing but trouble for last 28 days i owned it every few days back with the same problem was told it was the sunroof however had another machinic look at it who has been in bisness for 30 + year and it not the sunroof when i confronted matt who is meant to be customer care manager he said not his problem and he dont wanna know so i contacted Andy who is Agent manager and he said nope it is the sunroof only dose when its open worst service i have ever had wont be going back or recomeding them to anyone steer clear people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Go and see Terry, he knows what he's talking about and gives fantastic customer service