Mel S

Review of Taranaki Honda

Took an SUV for a test drive recently & was really...

Took an SUV for a test drive recently & was really excited about it. Instead, the girl who accompanied me (due to insurance purposes) made my experience totally forgettable!! She rambled on & on about her personal life which was distracting & unnecessary, then said we had to hurry back to the dealership due to her meeting someone who was buying her own car. Wow, talk about unprofessional!! That had nothing to do with me whatsoever. And to top off a very bad experience, the car was returned within 20 minutes instead of the hour I was initially given. I made a complaint to Honda's head office who were definitely not impressed, & as a form of compensation I'm getting a full valet service on my own car which I guess is better than nothing. I just think the customer service at this car yard needs to improve, & better communication between staff is needed.