Taps public transit Reviews

Can't get through the telephone listed is a non working number .

I worked there and they failed to pay me for the hours I worked!

Nice laundry mat and clean too. I would definitely recommend anyone to go there to wash or dry.

It was very pleasant ride, now i feel more comfortable rideing with them.

The agents do not listen to the customer in scheduling your requested pick up time and make the drivers arrive way to early.

This "company" is terrible. I am on my final straw. EVERYONE (including the drivers) knows how terrible this "company" is. It's even notorious for it high turn over rate.They fail to show up on time consistently. They either come TWO hours before you need to picked up. So if you need to at work at 8a.m. you need to be ready by 5 a.m. because they can and WILL show up at your house at six in the morning. Then the driver fails to locate your house and notes you as a "NO SHOW' and three "NO SHOWS" and you are kicked off the bus route for a month. The next time it is 90 days! In the afternoon they can and WILL pick you up and hour and a half after your shift, and half the time they are STILL late. So if you something should come up and you have a place to go an hour later TOO BAD, because after three you must have called in to drop out your pick up. AND the times from 12-3p.m. is hard to get through due to the high calls of customers. And it's always the same lame excuse "the buses broke down again". Yes, the buses break down a lot (they refuse to spend money on fixing these old buses), but sometimes they are lying. Because other customers will tell you they got picked up by that particular bus. So you know it was the driver failing to pick you up. I have been late to work, and have called in NUMEROUS times due to the fact that TAPS fails to get their problems corrected. Some people have been fired from JOBS due to this reason. I am at the risk of losing my job, and I'm pregnant!!!!! They give you a complaint line, but no one does anything about it. They've known about these problems, but the main man (from what I am hearing from the employees and other customers) is in La-La Land. He is completely and utterly unaware of the issues that is going on in the Sherman-Denison area! I am also hearing that TAPS is going broke? LOL REALLY? No kidding? Maybe you'd make more money if you catered to your customers in the correct way. TAPS has a terrible reputation here, that is why hardly anyone rides it's routes.

You may think I am ranting. Yes, but every bit of my rant is true, and everyone in this area knows that everything I stated about this company is one hundred percent factual. This "company" doesn't even deserve a star. It's a disgrace!

I also had to comeback to note. That something fishy is going on because only six people have commented on this company? In three years? Come on now. TAPS who are you kidding? Everyone despises this company.

Not reliable at all. I have only been picked up on time ONCE, and have spent countless hours waiting for the damn bus to show up forcing me to be late for my college classes. Most of the drivers are nice and polite, but if you have to call someone, you are really lucky to get someone even slightly nice or helpful. Plus you have to wait on hold for up to 30 minutes each time you call.

I scheduled rides for Monday and Wednesday mornings, they never once showed up on a Monday, and when I asked why, all they said was "well, you're on the schedule" then refused to say anything else as if it were my fault they never arrived.

Also learned that if you need to cancel a ride, or change any info such as an address or phone number, you've got to call multiple times or nothing will be changed, even then its very likely they wont change it. I know many people who have had this same problem.

Plus there's the whole thing where the drivers will count literally anything as a no show especially if it was their fault, and 3 no shows and you are banned from the schedule for a month. I just got counted as a no show today even after I canceled my ride well in advance of the scheduled time.

They make you call every two weeks to renew your schedule, yet somehow they won't let you change your times, forcing you to have to cancel your rides and try to figure something else out, or just settle for being super late. And they are constantly setting your pickup times later without even telling you.

There is just so much more I could list here but you get the idea.