Tamam Review

A WEEK AFTER:
To be fair, they came back and fixed the situation. Although it took around 2 weeks, they managed to come back and clean the house properly in a day. I was very happy with their cleaning service. I guess their appointment system had the problem.

A WEEK BEFORE:

Only because 0 stars is not possible.

I was requested to delay my 12th of April appointment to the 19th because they claimed they had an issue with their system. I was patient and agreed.

They show up on the 12th, just cleaned 1 out of 4 floors, then told me they cannot finish in 1 day. Assuming they will come back the next day to finish, the supervisor said I need to call customer device again for a new appointment. They booked it by email for the 26th. I emailed them rejecting this date, and they called me back and managed to get something for the 23rd ! Already upset but had no other choice, I accepted.

The worse part is they did not show up, they did not even bother to call me to inform me that they bumped me off their schedule. I even called 3 hours before the appointment on the 23rd and confirmed it.
The same customer service agent that confirmed it just casual told me it's cancelled.

They have too much work. They're a mess. They don't care about customers. They were not like this last year. They have a huge problem and mine is not solved yet. No apologies and no solutions.

Awful awful experience

Not enough service coverage! Promise to clean ACs but they chose which parts to clean when they come. It takes 2-3 days to book an appointment. They don t have emergency service. That said, the technicians are good.