Szott Chrysler Jeep Reviews

Mike Rose and Mitch are always awesome in getting things done and taking care of us!

Hands down the best experience purchasing a vehicle EVER! Tom Reese is the man to see for your next purchase... he goes above and beyond to get you the best deal period. No games!!!

Buyer beware!! Purchasing a "CERTIFIED" truck from this place has now turned into a month and a half ordeal! My husband saw a 2015 ram 1500 truck he really liked here, so we decided to take it for a test drive. Afterwards, we noticed there was some scratches and clear coat chipping off, and that deterred us from buying the truck. As we were leaving, the salesman chased us out to the parking lot and said that they would fix all scratches and fix the clear coat that was chipping. (Little did we know, the surface scratches were something that should have been fixed as part of the certification of the car) We agreed to purchase the car under those circumstances and signed a "we owe" slip stating those things would be done. We agreed that the sales man would make an appointment for us at the body shop and would contact us with a time and date to bring the truck back. After a day of having the truck home, my husband heard a clicking noise coming from the car. This surprised us considering it was a certified car and it should be in like new condition. Long story short, we realized they sold us a car they claimed was certified but actually wasn't. We got a copy of a certification checklist and there was many things on there that weren't done!! Besides the small stuff like windshield wiper blades, and the car smelled of smoke, the breaks and rotors we're all bad (if the car was certified properly, brakes would need to have at least 50% brake life), rear shocks needed to be replaced, sway bar links on the front end were bad, needed new bushings, and cv axle was bad. We went back and fourth with these people until we finally agreed that they would do all the repairs on the car (it was all under warranty) and then send it to the body shop to get the scratches and clear coat fixed. On 7/11/17 we got a call from the general manager being completely rude stating that he will not fix the clear coat because he's not paying out of pocket for the paint, but they would fix the scratches on the car. He told us that it would be 2-3 days before he could get the car into the body shop, so it was a surprise to us when we called us the next day to tell us the truck was finished and they did the best they can with fixing the scratches AND the clear coat chips and that we could pick it up. We went to pick up the truck after they had already closed and realized that they had not even fixed one single scratch or any of the chipped clear coat on the truck!! At this point we are done dealing with this place and will consult an attorney about getting the scratches and clear coat fixed considering we signed a paper agreeing that it would be fixed!! Horrible customer service and liars! Save yourself the trouble and go elsewhere when looking to purchase a car!

Tom at Szott M59 Jeep is the best there is! He went out of his way to make sure my girlfriend was comfortable with her first new car purchase. Also extremely knowledgeable about all the vehicles and options to make sure we got exactly what we were looking for without breaking the bank! We love Szott!

Scott Meyer was a wonderful sales executive and made the process quick, easy and fun! As a single, young female it can be very frustrating buying a car. Scott made me feel respected and comfortable AND gave me a great deal!

Best dealer in Michigan. I ve bought every new car from them since 2006. Wouldn t go anywhere else.

Loren Burlison and the whole Szott crew were absolutely fantastic to deal with. I ve recommended them numerous times already, thank you Loren for the excellent 5 star service you gave Sue and I!

Jason Hinzman was the BEST!! He came highly recommended. He made my buying a new Jeep (finally, after 11 & 1/2 years ) a very pleasant experience. We called , told him exactly what I was looking for. They didn t have one on their lot , but he found me one within a couple hours. He was always available to answer all my (many) questions and kept us updated on all that was going on until we signed the papers and I got to drive away in my new Jeep Grand Cherokee ! Thank You Jason for your QUICK and SUCCESSFUL help in finding exactly what I wanted !!

Friendly atmosphere. Service Advisor Hannah, had my low air pressure on my left rear tire resolved (plugged) and with in 45 minutes I was on my way. Thank you Hannah for the awesome customer service.

Kyle Kuzdek at Szott M-59 Collision is one of the most honest and knowledgeable "car guys" I know. Even when the insurance company decides they want to do what is cheapest, Kyle will stand for what is safest. He is personable, as well, so your visit will be pleasant. If you need a place you can trust, go to Szott M-59 Collision and ask for Kyle!

Awesome experience with the Scott and Chris team at Szott M59 Jeep! Both are user friendly, on task, knowledgable, experienced, and quick. We test drove the Compass and Cherokee ending with two Cherokees, a purchase and a lease within our budget, trade-in, and financing approved in less than two hours. Such a painless experience as compared to past, and we actually had fun!

Really enjoyed my experience with the team at Szott. Mike Termors was great and very responsive throughout the entire process. Made it very easy. Highly recommend.

Great experience with Jason! I told him what I wanted and he was able to get it to me within no time and he was able to deliver the keep to me! Thanks Szott

Worst car leasing experience I ve ever had. Took over two months to finalize lease due to discrepancies on the dealerships part. General manager is rude and argumentative. The lack of customer service is appalling.

The gentleman I used was Tom. I mean WOW! He went above and beyond on every single detail! I didn t have one single issue, etc. I was and still am in awe of how fast they worked for me, the cost of everything AND even offered to pixk up my lease turn in / bring paperwork and new car right to my house so I didn t have to make the trip! Also honesty, there was complete truth in this man and dealership! No runaround. Hands down, I give them an A+++ on every single aspect!

Professional, friendly and trustworthy. This is my third purchase through Szott and they have always given me the best service. I began my search on the internet and was immediately contacted by David Szymanski. David was so efficient, polite and professional I actually didn t price match. I know the business and worked my own numbers. He gave me a fair price and worked to get the exact details I wanted for my purchase. He helped me weigh my decisions and I couldn t be more satisfied!

Thanks to the team at Szott M-59 for squeezing me in for a key fob programming during one of their busiest weeks. In and out in a flash and service with a smile. Happy New Year!

Had a fantastic experience buying my vehicle from Szott M-59 Jeep. Chris Campbell is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Chris Campbell if you're in the market for a new or used vehicle.

Jason Hinzman is one of the best salesman I have ever worked with during any of my buying experiences. Szott family owned dealerships are top notch. My purchase of our 2020 Pacifica Touring L AWD launch edition for my wife was awesome.

I had a great experience at Szott Jeep dealership. Chris Campbell assisted us and he was a great person to deal with because we do not like high pressure sales. He was very layed back and helpful. We actually went in for one vehicle and placed a deposit, came back the next day and had changed our minds deciding to upgrade to a newer year and model vehicle. He allowed us to make that change without any penalty. We were very grateful and the transaction was very smooth. They delivered the car to our home and everything was as promised and as described. We are very happy with the vehicle and will definitely do business with them again if we need a another car in the near future. I would definitely suggest going there for a new or used car.

Have tried multiple times to get my truck in for warranty work that is covered under power train warranty. I have left 3 messages for both of the Derick's in service. No call back also gone in person. As a result we are NOT and will not take any of our vehicle's to Szott for service. We use to have great service when Craig ran the place.

Garry Sparkman is the best salesman we have ever dealt with!

Bought a used Jeep from Ron M today: Best experience I ve had buying a car thus far. Ron was very detailed and thorough with the whole process, and he was always there when I called him up with any questions or concerns. All of the other staff was also very friendly and helpful. Will definitely keep this place in mind when it comes time to buy another car!!

Brad and Jeff were absolutely fantastic! Was able to feel completely comfortable purchasing a used vehicle without hesitation.
Highly recommend

Be cautious about choosing Szott if you will need a loaner vehicle. I called to clarify my need for a loaner and verified that I met the criteria prior to having my vehicle towed there. I was then put on the wait list. My car was there for 8 1/2 weeks and I was not provided with a loaner for one single day during that time despite several desperate phone calls. Spent $2000 on a rental car even though they advertise free loaner vehicles. Shop around, many other dealerships offer free loaner vehicles with no hassle.

I dealt with Scott Myers at Szott and was super happy. He worked hard to get the Jeep Wrangler I wanted. It was my 50th Birthday and he made everything work for me!

Scott Myers is the best car salesman I have ever dealt with! With all of the chaos going on with Covid and businesses being shut down, he made getting a new car the easiest thing I ve had to do. He is knowledgeable, responsive and most importantly, honest! This is my first time buying a Jeep but it won t be my last. I had a similar offer from another dealership but due to Scott s professionalism and friendly demeanor I chose to go with him and I don t regret it. I ll be passing his name along with recommending Szott Jeep to all of my friends and family!

I recently worked with Robert in used car sales and had a wonderful experience. He was patient and generous with his time.

Scott Myers was excellent. He got me into an excellent vehicle with an affordable price. He responded quickly to my emails where other dealerships took days to respond. Any concerns or questions that I had upon arriving to the dealership to pick up my new car were handled immediately. I will definitely be returning to work with this dealership in the future and I highly recommend Scott as your salesman.

Best buying experience yet thanks to Robert Rapcka in the Pre-Owned department! I came in to see Robert today after being let down by another dealer at the last minute, and now a couple of hours later I m leaving with a nicer vehicle with a lower interest rate, and again, after being told No by another dealer on a lesser vehicle. Still dont know how this worked out so well, except to thank Mr Robert Rapcka again for his speedy and very professional work and for standing in my corner after being let down by someone else! Thanks buddy!!

a great dealer to do business with.excellent customer service.took care of my issue promptly..at first i was hassled by the used car manager ron but when i went to a higher management the issue was solved professionaly.i would do business with this dealer when ever i can.thanks jeff and kyle

We worked with Scott Myers to lease our Jeep Grand Cherokee. He was awesome to work with. My husband was in contact with him for a couple of weeks while we shopped around to different dealerships. A few dealerships even turned us down saying what a good deal we had with Szott and they couldn't match that. When we went in to sign, the process was quick and easy. He was friendly and never pressured us to make a decision. We would definitely lease another car with Szott and work with Scott!

Chris Campbell has a personality that is untouchable to other sales people I have dealt with in the past. Chris is very knowledgeable about the vehicles he is selling. He knows the average everyday person that works 9-5 does not have a lot of time to spend at the dealership. He answered all my questions and then some, he made sure I had all the documents I needed before driving to him on the day of the sale making the time at the dealership very fast in and out. I would recommend him to anyone looking to get into anything with wheels. :)

Great place. The employees are all nice people as well.

Built my dream truck (Gladiator) with Szott M-59 and I was extremely happy. My salesman, John was the greatest, so patient with me. Great process until the very end when you realize you don t get a full tank of gas after spending X amount of dollars on a new vehicle...what! Only reason why I didn t give 5 stars.

Scott was wonderful! He got us a great deal and went above and beyond to help us out and provide the best experience possible. They delivered my new Grand Cherokee right to my house! Great service!

Mike Rose was great! He kept me informed of what was going on and provided me a free loaner. One thing, the car did get fixed, but it took 10 days. Also, my new car smell went away. Now it smells like someone dropped a grease gun in it. I'm not sure what kind of atmosphere it was sitting around in for 10 days, but wherever it was, it stinks.

I have been a customer of Szott CJDR for over 10 years. They are always courteous, professional and knowledgeable.

I was very pleased with how I was treated. Had a bad experience at another dealership and was Leary of repeating that. But Noah and everyone I dealt with was so nice and informative and gave me time to decide if and what I wanted. Will defiantly recommend them to friends and family.

I leased my Jeep Cherokee a year ago and I love it! I also had an awesome sales experience with Brian Velkey! He took the time to really understand what I wanted and delivered! He was highly professional and a great guy to work with! I'll be back!

I went in to this dealership to have my Jeep appraised, since I purchased my last Jeep from them.
My goal was to trade it in for a new one. After having my jeep appraised and agreeing to a trade-in price I went home to research my next Jeep, which I returned the following day.
The Sales guy and I then agreed to a price for the new Jeep.
Everything seemed great, I started getting a little excited. My sales guys then walks away, then comes back and said his manager is now offering $2,500 less for my trade-in. Started giving me a bunch of excuses! I won't waste my time dealing with these guys anymore!! The Sales guy lied to lure me back in the dealership. I won't go back there in the future!
There are to many other dealerships that will take my business.

Very good service. Friendly staff and very helpful. I got my car back faster than I thought

Not exaggerating, between my wife & I, my parents, and my brothers we have literally purchased 15+ vehicles over the last 16 years from szott. Every experience has been quick, simple and no pressure. Most of the process has been without us even stepping in the dealership only to make sure we liked the car. Very accomodating, friendly, and always plenty of cars to check out.

Great customer service. Thanks to the Team at Szott for the Superior experience. No matter how big or small the problem the Sales and Service Team was always ready to help.

Thanks everyone

This is the 4th vehicle we have sourced through Szott Jeep. The excellent service continues thanks to Scott Myers!

Picked out a new Gladiator today... A few short hours later it was delivered straight to my door along with the pick up of my lease turn-in.

I highly recommend Scott Myers. He made buying a car pleasurable.

Great experience in service with Ralph and Derek is great in sales. Professionals that treat your right, recommend using them.

I have known Thad for 6+ years and have not heard a negative comment regarding his Jeep store. I have referred family to him as I know they will be treated fairly, and he is the car guy you can TRUST! And when the time comes my daughter and I will be heading out to the M-59 store for a new Jeep Wrangler.

Denise was super helpful and quick to follow up with any questions. She made the process of trading in my old car and leasing a new one very easy!

Just wanted to take this opportunity to thank Rob Raskowski and Scott Auto Group for their wonderful service in the purchase of our Jeep Cherokee Latitude. They were able to answer all of my questions and provide such friendly service. It was an absolutely seamless and worry-free experience.

Jason was so easy to work with and made the process so smooth. He found us a jeep in our price range that had even more than we asked for. We love our new jeep grand Cherokee!

Scott, Chris, and Jeff were amazing to work with. They made the process super easy and very smooth from start to finish. I would definitely recommend them if you are looking to lease or purchase a new/used car!

Szott's collision shop did an excellent job with a very quick turn around. I would recommend them for anyone needing paint work done.

Great customer service. My Jepp recommendation in Michigan!

Let me just start by saying I have purchased a total of 6 vehicles in the last 10 years between my husband and I. This was ABSOLUTELY THE BEST experience I have EVER had! I live about 9 hours from this dealership, I found an UNBEATABLE deal on a beautiful Jeep Grand Cherokee Limited that we could not pass up! From my very first phone call the the dealership all the way through purchasing Brad Watson was amazing! I jokingly asked if I could just buy it and have them bring it to me, he said YES! So we bought it and they brought it to me! He had all of the paperwork ready and organized, all the important stuff highlighted, it was amazing! He stayed in contact with me, followed up with me. Even after working hours he still responded immediately answering my last minute late night question, even on his birthday!! My husband and I usually each get new vehicles every 2-3 years. I know we have found our forever dealership at Szott M-59! We can t wait to work with them again in the future! I can t thank Brad enough for all of his help!

Excellent dealership. They greeted me right away, offered drinks or popcorn as I waited for my salesman. Overall comfortable dealership to buy from and Adam my salesman was excellent. He was persistent, but not pushy. Very nice and knowledgeable. Its very new but we think we will love our new Jeep. I would Recommend Szott Chrysler and Adam as your salesman.

Scott campbell made everything easy and fast got me a great rate on my jeep very satisfied

Ken is wonderful to work with. He is kind and very knowledgeable, but not pushy. He made my Jeep ordering experience super easy and fun! We will absolutely be seeing Ken at Szott in the future!

Craig, Tyler and the Body Shop Technicians at the Collision Shop are THE GREATEST!! My Van came back to me just BEAUTIFUL!!! They even vacuumed the interior for me!! Thank You so much!! You guys are THE BEST!! Sue Stevens-Schultz

Simply the best experience I ve ever had at a dealership or with a sales rep in general. Quick and easy. Great price. 100% satisfaction!

Very happy with my purchase and overall experience. Go see Michael Ter Mors. He will get you taken care of quick.

If you're looking for a jeep, this is a great dealership. Much better selection than most with a great accessories department.

Thanks much!

I recently purchased a 2019 Jeep Cherokee from Szott. I walked in, completely undecided on which Jeep was right for me. Salesman Chris Campbell was awesome. He patiently found me multiple models to test-drive and choose from and answered all of my questions and I had a ton of them. He made the buying process with my trade-in completely effortless for me. The car-buying process can be stressful, and walking into a dealership as a woman is not always a good experience. But Szott made me feel at ease. I'm relatively new to the area and I will be bringing my perfect Jeep here for all services and when it's time to trade it in. Thanks!

I was referred to a young women named Stephanie by a friend of mine. Stephanie and I communicated on the phone as well as texting prior to me coming in. When I came in- she greeted myself and my wife at the front desk. Then she took us back to see the Jeep, which exceeded our expectations, so we were very happy to lease it. She made the process seamless, simple and quick. There was no bait and switch which happens at most dealerships by some cheesy car salesman. Stephanie even took in my other lease so I didn t have to turn it in to other (Ford) dealer!!By the way, the whole dealership had a fun authentic vibe to it.

While I've only been driving my new car for a couple days, I'd like to tentatively leave a great review for Chris Campbell of Szott. The entire process of buying my used Rav4 was surprisingly painless and Chris was friendly and pleasant to deal with. While I considered buying from a private seller to save some money, I'm quite glad I went to this dealer as I was able to look at, test drive, purchase and bring the car home in less than 24 hours. Thanks!!

Got my truck back after a month to find damage they had done while it was at the body shop, and the inside of the truck was filthy with dust from when they painted it. Had to leave it again for them to fix the window tinting they scratched all to hell and the decal on the side of the window had a gouge in it. I'll never go back!

Szott M-59 Chrysler Jeep is an outstanding dealership. From sales to service, they are top notch.

Scott Myers was attentive to my needs and delivered exactly what he said he would.

Thank you Scott!

Very happy overall, Ralph in service did an excellent job keeping me updated. My only feedback, why have only one service advisor on a Monday morning? Luckily I was one of the first in line; however, a number of customers were in line waiting behind me.

Always a great experience! Purchased/Leased 14 vehicles from a Szott dealerships in the past several years and would not go anywhere else. The whole crew at Szott is outstanding! A special thanks for Jeff Schneider and Jason Hinzman for making the latest acquisition a breeze!

Big Thank you to Rocky!! Thanks to Jerry in Finance and Also huge thank you to Thad. They made the car buying process quick and easy, Nobody has time to spends hours waiting around a dealership for salesman and finance guys to treat you like another name on the list. Rocky and the guys at Szott Auto treated me like a VIP. All my questions were answered, they made sure to get me what I was looking for at the price I needed. Highly recommend these guys.

This is the fifth jeep I have purchased from Szott Jeep and have always been given great pricing and service. I have used Tom Reese as a salesman and has always done his best in making my purchase a great event and has always responded to any questions.

Amazing dealership with competitive pricing. I worked with Bradford Watson for my new vehicle, the sale was super easy and the service in the past 6 months since has been outstanding. Brad has been quick to follow up with all of my questions and has taken care of me. Great service like this is hard to come by these days and i couldn't be happier with my new vehicle and the incredible service provided by Brad Watson and Szott M-59 Chrysler Jeep! Tahnks again!

My name is Tom Strach. I purchased a vehicle with the help of Chris Campbell who was extremely helpful. There were some minor issues with the vehicle and he made sure that they were all taken care of upon delivery. The service was unbelievable. I would highly recommend Chris at Szott Auto!

Sales and finance guys were great. Got me the car I wanted at a good price and rate.

Brad went above and beyond in helping me with the purchase of my new car.
I would highly recommend Scott M-59 Chrysler Jeep.

We were very happy to have Tom Reese walk us through leasing a 2019 Pacifica. He was the first salesperson ever to get in the car and drive with me, explaining all the details of the vehicle. Tom was recommended to us by our neighbor, who has leased many vehicles through Tom. My only reluctance was that we come from a Ford family and this is the first non Ford I have ever leased. With that being said, I wanted an American made mini van and this will work perfectly. It s like driving a computer. Thanks to Tom, the details went very smoothly.!

Brad Watson is the best! I bought a car and a few week later it was totaled out. Brad went above and beyond trying to find me the same car that I had lost and ended up finding me something better. He was even working on finding me the car I wanted when he was out of town on vacation. I tell you that everything about Szott and Brad are awesome and I will never buy a car anywhere else. Thank you so much for all your hard work Brad!

Our family has had the best experiences with Szott Auto Group, both in sales of pre-owned cars and with body repair. They have gone to great effort to find the right car for my son, as well as beautifully restoring my other son s damaged car. It s always something, and we re grateful to count this reliable dealership among our best connections!

Brought my jeep in for service, this past Saturday. The mechanic looked at the issue, had my jeep for 20 min. The service advisor Charged me 48 dollars for their 20 minutes of time with no explanation or solution to my problem. I don't mind a diagnostic fee, as long as I'm given a diagnosis. Thanks a million guys.

My salesman (brad watson) was by far the most accommodating salesperson I've ever had. I'm a in and out kinda guy and hate the wait. He was quick to service and response.

Assisted by Adam H. Adam was awesome and extremely helpful throughout the process. He was very flexible around my time to help get the job done. Excited for my new Jeep Cherokee and would definitely return when my lease is up.

Scott is the man! If you hate car sales associates as much as I do, you will love Scott. He is not your typical car salesmen. Thank you Scott for getting us in and out in record time.

Our whole family has used them for years. My Father leased a car there and passed away suddenly just the next month. The lease company was dragging their feet for weeks, one call from Marc Murray at Szott and it was all taken care of. I can't tell you how compassionate they all were for my loss and my troubles with the leasing company with returning the car. Szott took care of it in ten minutes! Professionals always, caring always... Can't say enough. They have a great service department as a great body shop too!

Ralph is always such a pleasure to work with. Great customer service!

Great service, Jason at the Dodge location is amazing!

Thanks Thad and the team!

Scott Myer at Szott Jeep was the only Jeep sales guy that was able to find me the exact color and options I wanted on my Cherokee and did it at the most competitive price I could find. I've bought two cars from Szott and had a great experience both times.

Used cars... I live 2 hours away, was the first person to come look at a car they had for sale on a Saturday, was told I could not test drive as it was not lookes over, no big deal still saw the car. Was told it was getting sent to Volvo for an inspection on the following monday. Also was told I'd be contacted by the salesman as soon as it got back. Tuesday came around, no call, so i called, car was back and had many viewers. After that i got the runaround and everytime I called i was told someone was looking at it. So now it's Thursday, I have kept trying to call constantly and kept being told I'd be called back after that person was done looking at it, never got a call back. So they sold the car today after i had already told the salesman I would give the full listed price on the car... Will nevee be going back to this dealership.

I ve been taking my jeep here since I bought. These guys always take care of me.

OMG, WT! Let me just say that!
My friend an I stopped in there to look at a used car. @6p. No one came outside to speak with us. So we left after we looked at 10 vehicles. On the way out I see this Expedition 2014, priced @$13,459, parked upfront. That's worth a test drive! I park again an go inside to find anyone. What do you know (4 sales people). I ask if anyone was working. The 1 sales guy begrudgingly said, "yes we are working." I ask to take the 2014, $13,000 Expedition for a ride. He gets the keys, brings it up front for me. We climb in look around. He has placed the giant bottom line sales tag, (that was hanging on the rear view mirror) in the backseat. I bring it back and offer him cash. He says what? Then he looks at the giant sales tag (he put in the backseat) and said, "Oh, He must have inverted the numbers. (Not sure who "he" is?) This is a $31,000 truck." I said, "That's not what that Giant Sales Tag says." The salesman reply, "I can't sell you this truck for that. I'd buy it." Then he takes the Giant Tag n walks very quickly into the building, leaving us standing there. I waited, n waited, n waited, n waited some more. We walked inside and the female sales person said, "he'll be right out." I asked for the manager." The mngr comes out. I said, "Hello I just took that Expedition for a test drive." Mngr, "I know, I'm not going to sell you a $31,000 truck for $13,000. I said in my sarcastic voice, "Isn't it the law? You have it marked that price." Mngr, "No it isn't! An this isn't, Walmart, Meijer or Target! I'm not selling that truck for $13,000!" My reply, " Really, but it's marked $13,000?" Mngr, "No."
He's rude; dismissive and smells of alcohol. I turn to leave, to find the GM. The used car mngr calls over my shoulder, "Did you see it advertised for that?" My reply, "No, I seen it on the lot for that and stopped to look at it!" I called to speak to the GM. He was not there? So I had to wait to speak with a new car sales mngr. Who was very friendly. But wanted to redirect me to the used car sales mngr. I said, I just spoke with him an I have no intention of speaking with him again. I recanted my story. Then ask. "If I have $13,000 cash to spend on a used vehicle, why wouldn't I have $13,000 cash to spend on a new one?" The sales mngr was quiet for a second, an replied. "I don't know?" I said I wouldn't be buying a ....... thing from them an hung up the phone. I no mistakes happen. But the used car sales mngr had no intention of making it right with me on that truck or any other.
September 14, 2017.