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S
3 years ago

Expensive is all I have to say, if u don t have th...

Expensive is all I have to say, if u don t have the money to spend, my recommendation is just look around to see what they offer, extremely friendly employees and staff, the r 10000000000% helpful, they r willing to do what it takes to help u, they r one of the best places that have the upmost friendly employees, but like I said, keep this in mind they r extremely expensive, but the quality and quantity of things they sell r top quality, but if u think it s worth the purchase, buy it no joke, I purchased a $200 dollar pair of Sunglasses and they r nice! If u loose them u basically just threw $$$200 dollars away,

A
3 years ago

I rented a board from this place for 3 days and th...

I rented a board from this place for 3 days and they were awesome. The staff was kind, professional, and knowledgeable on surfing, waves, gear, etc. Ricardo, Carly, Kiki, and Lydia all helped me for the week and I cannot thank them enough for making this surfing trip with my brother one of the best experiences, thank you guys:) It means a lot!

J
3 years ago

Came in today to buy shoes,and the moment we walke...

Came in today to buy shoes,and the moment we walked in, we were asked to step outside to finish our ice cream. Number one, I am not a child, and I can hold onto my food like a clean adult. I walked right around and left. Business must be really good if customers can't come in and buy. I'll take my business elsewhere.

To who replied, I live here, I have for a while now. And never been asked to leave any surf shop Bc of a food product. Especially not a paying customer. I have been in sales for many years and each customer unfortunately is different. I will bet that if I were regular patron that spend lots of money in your store that would not have happened.

C
3 years ago

If I could give the store 10 stars I would. Excell...

If I could give the store 10 stars I would. Excellent service and knowledgeable staff. I have previously visited a number of surf shops in the area and they cannot compare. Excellent selection of surfboards that are very competitively priced. Outstanding Shop!!

S
3 years ago

Love this shop. I've bought several boards here. T...

Love this shop. I've bought several boards here. They always have knowledgeable staff to educate me a the pros and cons of different types of surfboards. They have, hands down, the best customer service. Thanks Sweetwater for another sick sled!!

S
3 years ago

Thank you Spencer for helping me with my recent pu...

Thank you Spencer for helping me with my recent purchase. Your recommendations and guidance were spot on, and I am loving my new SkinDog Blender long board. As always, I can't recommend you guys enough.

C
3 years ago

We've been coming to Sweetwater for over 25 years....

We've been coming to Sweetwater for over 25 years. They have consistently had up-to-date, very beach-useful clothing, shoes, gear of all kinds. Staff has always been friendly & helpful, including today when the friendly, male employee helped us buy sun hat, sun glasses & clothing for our nine week old granddaughter.

S
4 years ago

This store always amazes me!!! I called about a fo...

This store always amazes me!!! I called about a forth of July bathing suit and one of the employees Kate was sweet enough to text me a picture of it before I drove all the way out to WB. I ve never had better customer service. Thank you for always being kind and awesome! You go guys!

M
4 years ago

I have been looking for Imapala Skates EVERYWHERE ...

I have been looking for Imapala Skates EVERYWHERE for months and I happened to see Sweetwater post them!! I used to live in Wilmington and moved to Oregon several years ago, buying the skates over the phone was so quick and easy! (I was able to complete the whole transaction during my break at work.)

Thank y all for having great service even when I know your phones were ringing off the hook for this product!!!

J
4 years ago

I have nothing but good things to say about my exp...

I have nothing but good things to say about my experience w this shop! Last week I placed an order for Impala quad skates over the phone (which arrived a couple of days sooner than I was told!!) and Carleigh helped me out every step of the way. She was so kind and helpful, even after I originally ordered the wrong size...I cannot thank her enough! And I absolutely adore my new skates.

A
4 years ago

No doubt BEST surf shop in Wilmington, NC area. Fr...

No doubt BEST surf shop in Wilmington, NC area. Friendly, knowledgeable staff. Casual, welcoming feel. Excellent selection of clothing, footwear, watches, jewelry, sunglasses, surfboards and gear. One stop shopping for your summertime needs. Check out their great INSTAGRAM account!

J
4 years ago

The worst managed surf shop in town. Their employe...

The worst managed surf shop in town. Their employees are 15 year olds dressed like customers, except this one old lady behind the counter who is watching you like a hawk because she automatically assumes that you re stealing. For each customer in there, they have 6 employees sitting around. Felt very unwelcome, like I was being treated like a criminal, and when I finally went to check out the cashier was so rude I said never-mind, I don t want it now and walked out. Yikes!

G
4 years ago

Solid local surf shop. I have bought several board...

Solid local surf shop. I have bought several boards and gear here over the years. Knowledgeable staff. They meet you where you are in your experience level and help you find the right gear.

B
4 years ago

Love this shop. No trip to WB is complete without...

Love this shop. No trip to WB is complete without a stop into Sweetwater. Friendly staff, Sheldon helped my son and I with Beater boards and gave lots of helpful advice and tips. Got my son standing up and surfing within an hour. :-) Thanks for helping make a proud dad moment guys.

J
4 years ago

I can not say enough GOOD things about this place....

I can not say enough GOOD things about this place. So today I wrecked a paddle board, to be honest I never saw that I had damaged it can't believe it but I was so tired when I was walking in from the beach I wouldn't have saw anything. I turned in the board the Surf Shop called me told me it was broken, I came in saw the manager outside and was so embarrassed, I couldn't believe it. Anyways they only took my deposit that i put down to rent the board, let me tell you it was crushed and I offered to pay for the entire board over and over. I am so sorry that that happened fellows, I can not thank you enough for not jumping to conclusions for anything. They never once were rude or even made a negative comment. I don't think I have been that embarrassed in years. Thank you again, you guys rock and I will see you again. Solid Team you have

C
4 years ago

Best surf shop in town. My mom bought me my first ...

Best surf shop in town. My mom bought me my first wetsuit here 15 years ago, and I still get all of my supplies for surfing in NC and around the world at Sweetwater. They also have the coolest clothes, shades, shoes and bathing suits in the area. Sheldon always helps me find the perfect board (and other things) when I need a fresh one! Now, if they d just sponsor me...

K
4 years ago

The entire staff here is attentive, polite, and ex...

The entire staff here is attentive, polite, and extremely accommodating. I went in browsing and Taylor helped me pick out a pair of sun glasses. He was extremely patient walking me through the benefits of the different brands. Taylor is a phenomenal employee and a standing example of great customer service.