Swan Medical Center Reviews

Have been a patient for 30 years and have always had excellent service.

Always at least an hour later than the appointment time but the staff are lovely

Excellent GP, s staff and atmosphere, be prepared for a wait! The reason is self explanatory!

After trying to get an appointment to renew my medication I finally got a space confirmed online after 2 weeks. I went into the centre only to be told that no appointment exists for me. I asked when they could fit me in? and the answer was nothing is available!!!!! I showed them the confirmation on my phone. After 16 years of attending Swan Medical and dealing with a very professional Dr Oothsiesen I am now reluctantly looking elsewhere for medical attention. Either your system needs updating or you are employing incompetent staff, you are putting my health at risk by inefficient systems. This is by no means a reflection on the very over worked and dedicated Drs in that centre. Unfortunately I won't be coming back, when I find another Dr will be requesting all my records to be transferred.

Made an appointment for 11.30am. It is now nearly 2.30pm and haven't been seen by the doctor. Appalling service, when making the appointment no one advised me that the doctor was running late and no apology was made. I would have walked and gone to another surgery had i not needed results of blood tests. The doctor was very rude to me in the way he spoke to me. Do not recommend this medical centre. Stay away

This place can never get near the appointment time always over an hour wait.

Best practice ever. Love Dr Schwenger. He is extremely caring and a fantastic physician.

Seriously has become the worst clinic around in my opinion. Wait time is hours long even when bookings made. Referrals to specialists dont happen and will spend wasted time chasing up. Avoid if possible.

I'm very grateful to have this service available to me, they've certainly got me out of a few stitches over the years, and again todah. Always friendly and caring. Thanks team.

In all things that matter this medical centre is first class.

The best centrally located Medical Centre right in the heart of Midland. The original store, built in the early 1900's is testimony of how well established the centre is today in 2014. All Doctors & Staff are professionals who have the patients best Interest at heart. Dr.Mark.Weedon has the 'Medica Journal', printed at Massachuttes in the mid 1800's. There is also a bookmark cloth from the Massachuttes Brewing Company. I offered the Book to #sciam on the basis that it might hold a key towards unlocking #parkinsonsdisease to help Sergey Brin but was penultimately rejected. You could always ask Mark to view this Journal. Donated by; Frank Burns

Ok doctors but appointment are never ever ever ever on time

Good Drs but even when booked for a appointment wait up to 2 hrs just for a script can get annoying

Only bother coming in an hour after your booked appointment because that s how long it takes. They said we were next in one hour later and haven t been called in. This to me is very unprofessional.

Depends on which Dr you get.
Dr Coyle is excellent.

Absolutely disgusting service by one of the nurses/doctors. Refused to do asthma test, cleaning of his ears as well as ultrasound for my partners medical. Still expected us to pay. Slow service and deeply appalled by her attitude toward him. Never will I ever go here again. Went to Craigie medical group and they did everything in the one sitting.

Don't book appointments with Dr Prendergast.
I walked out at 12.30 still waiting for a 10.10 appointment. I left out our courtesy to the 2 people who were there for the 9.50 and 10.00 appointments who I was going to be pushed in front of because I was walking out.
Disgraceful and very disrespectful.
It would be a very simple matter to only book appointments a very 20 minutes or half hour if that is all the doctor can do. The reception staff know that Prendergast always runs this late. Book accordingly or don't take bookings at al. Simple enough. There are always plenty of walk ins to fill the day in if one of the 6 or 8 appointments Dr Prendergast can actually handle per day doesn't turn up.
Waited far less time to see a walk in Dr (Dr Max who was excellent ) at another time so 2 stars instead of 1.

The practice has greatly improved with the introduction of appointments.
Many of the Drs have spent a large percentage of their working lives here and that amount of dedication deserves recognition. I think many people fail to recognize this, I never mind waiting after all there is always someone sicker than you and am grateful for the service which is bulk billed. My Gp is patient and always listens and is empathetic and professional. The allied health and counter staff are great too.
There are plenty of Gps to choose from, so go along and find one that suits. I highly recommend the practice.

I have sat here for 3 hours and got told by reception i would be next seen but i have had several patients go in front. Dont get me wrong the docs are great, but the wait is horrible

Really good experience with this practice. I have been a patient for nearly 40 years. Dr Ooosthuizen took over from my previous GP and is always proactive in keeping me fit and healthy. Highly recommended.

I cannot rate the doctors and staff highly enough. Nothing is too much for then. We travel to the medical centre to get the best service.

Appointment for 2:20pm - it's now 5:30pm. Typical service as outlined so many times already in the reviews. Its only reasonable that if you commit to an appointment time you stay relatively close to this. Three small children under 4yrs - publicly told off and humiliated in the waiting room by an aggressive nurse - reason being to loud. Staff couldn't or didn't know how to provide a complaint form. Absolutely appalling customer service. Won't be back. Suggest finding a more reliable clinic with polite staff.

If people have to wait for 3 hours have coffee and drink machine available for people to have a drink

The doctors are good but the practice is poorly run. wait times blow out booked appointments and walk ins also. that's because the Drs are so tightly booked they don't have time to spend with patients but do so anyway. unfortunately I have spent two days waiting for a tele health appointment because the doctor forgot to call me back. The practice manager should lose her Job.

Had a 4pm appointment booked with Dr Prendergast and was told countless times that I was next. However after 3 hours waiting I d had enough and walked out.
Don t waist your time with this surgery unless you like sitting around for hours on end with your face in your phone.

Always such a long wait. 10:30am appointment, it's 2:10pm and still waiting!
Great doctors and staff however need to get their times in order.

Terrible waiting periods have never been into see a doctor in the time I was booked .Always a 2 hour wait after scheduled appointment.
If they sorted the appointments properly the Medical Group would be good .

Very poor service, waiting hour is more than 1 and half hour after you had an appointment to see a doctor. Go somewhere else. Don t waste your time.

What is the sense to book for an appointment and wait 25/40 mins every time for a visit?
Got a 3 visits here medics are good , but every time had to wait 30-40 mins no sense of booking if they can t organise properly .