Surfline Communication Limited Reviews

It is unfortunate that one has to contend with service like that of Surfline.

My experience with Surfline is becoming horrible. It looks as if they have a subtle way of making you lose data. These days, I don't receive SMS to the effect that bundling expiry date is close, only for me to lose my data. They may lose a key customer very soon.

Surfline customer support (Sammy) reached out and suggested we use a stabilizer for the router. Give or take random ECG dumsor issues, the router has been a lot more stable. The longest on time has been 3 days where as before it was more than 2x a day. There is still the occassional internet signal disappearing which gets 'managed' by simply turning off and on the router.
--

I have been testing Surfline now for over 8 months. The list of problems is long. The #1 issue is that they installed an outdoor unit ODU and since then every day it goes off and I have to reset. Trying to get customer support to rectify the issue led to a threat from Support saying if I don't like their system they will come and take it away.

I have been very patient with them and requested a fix for their router. They tell they don't know when the next consignment is so I should manage. Manage what? Dumsor? Turn it off and it Internet is restored for a few hours, then dumsor again?

The big error today when copying files to my server using secure copy:
client_loop: send disconnect: Broken pipe
lost connection

Come on, please CEO, do something.

Complete fraud. Complaint mails are never acknowledged nor attended to.
POOR CUSTOMER CARE!!!

Best Internet Service provider. Surfline has the best and fastest internet. A true 4G LTE service provider. I enjoy their internet speed.

In my view a big fraud ! Data credit disappear,even when the Mifi is off, the customer service portal is only sporadically available, complaint mails and letters are not answered.Above all, no contact address on website, nor feedback form.
And the alleged transparency provided by ostensibly being able to download your data consumption history, the button conveniently does not work ! After a /most likely unsuccessful complaint with the utterly useless NMC/ I have no choice than to sue them.

Coz we are Ghanaian and we can also grow to be better

They didn't give me full details about their services

Took awhile before being able to speak to their business development manager.

Excellent service. I will recommend Surfline 4G LTE service to anyone who wants quality data service at affordable price.

They customer service will smile and lie to you its fast but the truth is its slow and no different from MTN and Vodafone

The network is good but the device keeps getting too hot and often go off

My experience is very horrible and I don't know if it because I still use it that is why surfline find a way to steal my data since I bought always on I have never been able to watch anything on my television with the data why surfline in fact if nothing is done about it in 48 hours i will put it on Facebook

The leading 4G LTE communications company in Ghana.
Ultra modern facility as head office ...just celebrated five years anniversary

Don't use surfline. Your data will disappear within three days and then they just say you used it. This seems to have gotten worse since news broke that they owe taxes to the government.

Used Surfline once at the end of 2014 to the end of the first half of 2018. Won't forget that

Great service
Good customer relations

Head Office of Surfline Ghana Ltd. Ghana's Premier 4G provider.

Monthly unlimited is too expensive in my opinion but the service is relatively ok

Very nice service.. the place is not disabled friendly but the serve very nice

They shut off the internet for a week without notice or compensation.

Surfline without a doubt is EXPENSIVE. I managed to exhaust 15GB plus free 5GB promotion package in addition to free 2 GB on weekends within 10 bloody days. All the added freebies still doesn't compensate for the high charge per megabyte. Worse of, the occasional drop in the connection is of grave annoyance.

Busy internet has proven slow but inexpensive and majorly consistent in their connections

I reckon my neighborhood could be responsible for the slow speed or Busy is just not as fast as Surfline (arguably).

Teledata claims to provide speeds at 10mbs, yet to try them also. Expect to pay over 900 Ghana cedis in installation fees alone. There is a cap of 5GB a day with guaranteed speed and variable speed after you have exhausted the 5GB. This applies for 30days in their definition of unlimited bundle.

MTN and Vodafone isn't cheap either. Worse speeds to name a few albeit MTN would beat Vodafone any day in speed. Vodafone tend to have attractive packages though.

Internet is really expensive in Ghana. YaClick would blow your sock off with their prices.

Good luck with staying connected in Ghana!!

They shut off the internet for a week without notice or compensation.

Walk in to our smiling and friendly front desk service personnel. They will make your day.

Works half of the time at normal internet speed. Nothing 4g about their service even at the best. Then the problems begin. They are never resolved until you stop using them.

I purchased 15 GB of data from Surfline on the 11th of January 2020 and today 17th of January 2020 it was finished. Working 5 days a week ( Mon - Fri), which means that i am not home during the day. I also chatted with an employee and shes trying to convince me that its not about the days but activities. So what about Vodafone and MTN? I use 4GB a month with Vodafone and i still roll-over with some data.

Advice: Do NOT use Surfline because they are expensive!

I am very disappointed

This is the worst ever internet service provider I have ever come across, they are so unreliable, the internet works when ever it chooses to, max , very inconsistent and intermittent. I do not advice anyone to buy this product. This is the worst every product in Ghana. I regret spending my money on this product.

Poor internet service. Data disappeared in 3 days when u didn't use at all. Thier services suck this time around

Horrible horrible devices and if you go through the review you ll know. The battery of the device gets soooo hot like it s on fire and bloats. This is the third device I ve bought and in less than 1 week it happened again. Look for good supplies for your devices and stop changing battery for customers instead

Poor customer service. They've run out of stock of modems and have no idea when they will be having some.

Just 500 meters away from thier main office roman ridge and i have to refresh more than 3times to get it running

Usless service