Surface 2 Air have provided me with excellent customer service this week. I was sourcing a wakeboard and bindings and they were super helpful /knowledgeable about the products on the phone. I incorrectly chose the wrong length of board but they didn't hesitate to change it straight away and send a new one out and pick up the return item. Will defo shop again at Surface 2 Air for future kit. Thanks .
Credit where credit it due, not someone to write negative reviews when I have a bad experience and very rarely a great review!
Having previously having a bad experience at another big name online watersports supplier I called S2AS.
Ordered over the phone, paid and delivered 24 hours later! Kept updatee with delivery and also gave me some advise on boards!
Will 100% be back in contact to order a board, I did take the guys name I dealt with but I have forgotten, he weighs 80kg though!
Credit where credit is due, great service!
Great, friendly service - really happy to help out and went out of their way to get kite and lines fixed as quickly as possible so I could get back out on the water!
Fantastic team, can't recommend highly enough. Glen was an awesome kitesurfing instructor, true gentleman who got me up and running fast + great follow up support in getting kit, speedy delivery and v. good prices. Spread the word, these guys are great...
I popped into have a chat today about some purchases that I m looking to make in the near future, as this shop is local to me. Really helpful team and sensibly priced products. Thank you and I ll pop back soon
A fantastic shop. These guys will really look out for you if your a beginner kiteboarder looking for advise on your first kite purchase. It's been a few months since I received all my gear from Surface to Air Sports and I couldn't be happier with my new kit. Thanks for all the help!
Thank you so much for the best customer service ever. Glen and Connor have been so helpful re sorting out some faulty wakeboard bindings. Always cheerful and obliging, with quick responses, I was never left wondering what was happening and I'm more than happy with the outcome. The whole thing was stress free. Thank you again to both of you.
These guys were amazing trying to hurry the delivery of a Mountain board for my sons birthday in June. It was on a shipment and they rang regularly to update on progress, and shipped it super fast when it landed. It arrived on his birthday. One happy boy. Amazing service peeps, in a world of big multi nationals who bleet on about customer service, they could learn a thing or two from these guys.
Terrible customer service. Purchased wetsuit leggings through their Ebay shop, wore once for 20 minutes, and then when I got out of the water, realised there were a number of small fissures in the surface of the neoprene (see photos). While the neoprene is fairly thin, I would at MINIMUM expect the product to be fit for purpose, and not break down in such a way after the first wear, and having been handled very carefully.
S2AS have since tried to fob me off with a defective product, blaming 'nail damage' for what is clearly the result of stress on an insufficiently strong material.
I requested a replacement - with which they could have taken the defective product and taken it up with the manufacturer with the leggings in person, however this is too much trouble and so they are just trying to fob me off again.
Awful. Avoid!
In response to your further comment below, as I said on Facebook:
Oh please feel free to add all the messages - this is not an untrue or inaccurate representation. You were all too quick to fob me off with a 'oh it's fingernails'.
I was more than happy to return them to you, so you could actually take it up with the manufacturer - like I said initially, it may well have been the case that this was a defective batch and therefore I've just been unlucky, but you could not have been quicker to wait until I'd had to chase you up for a response and then simply stick with the 'oh it's fingernails' story.
At no point did I feel like there was any sense of appreciation for the disappointment of purchasing something only to find out it's not fit for purpose, despite being billed as 'highly durable' - something they very simply quite clearly aren't. Instead, the decision to paint me as a liar instead was easier for you to do instead of taking them back, bringing it to the manufacturer's attention and actually doing anything resembling a thorough investigation.
Very poor.
Great shop super friendly and great kitesurfing teacher.
s2as.com