Superlative RM Review

Anyone who would like an opportunity for growth should join superlative .The company offers everyone a fair share at enhancing skills in collections or even if you are learning the trade from scratch , this is the place . Working with Jerry for over 10 years i can tell you that he's a man of integrity and of understanding , he has taught me a lot . He has helped me through work and even on some pesonal situations as well .Working with management like this helps ease the work enviroment and makes it a place you feel comfortable going to which helps in collections . We are a family here and it starts from the top. They offer the abilty for advancement and progression .

I have been with the company for three months and it has been a blast. The second month in I was given employee of the month, and the third month I was promoted to a collection supervisor. I have loved it, and there is a lot of opportunity. Management are really good people. friendly, and a big family envionment you feel like you have known these people for a long time. It is a family environment, and I am here for the long run. The rules we have in play to keep it relaxed , and keep it fun are small, and it is up to the responsibility of the people to keep it that way. This is the first company to buy me nachos, doughnuts, lunch, pizza, breakfast. That is what anyone should be aiming for!

I just can't thank Michaela enough for all her help and support with my situation which is very stressful and confusing. She is so nice. She explains everything, all of the options that I have and is very respectful. I would highly recommend anyone who needs help with their debt to work with Michaela. She is compassionate and basically totally awesome! Thank you Michaela!!!

I don't think I have ever had such a good experience paying off a debt I owe before! I spoke to Chris Mickens who was quite friendly and even got me a small extension to my payment plan.

Harrassment at its finest. Rafael, i tried to be nice but you insist on being pushy. Don't call my phone again.

Not only are these folks rude and disrespectful, they are as rude to their employees as the debtors themselves!!!! I know I worked there!

From my very first phone interview to my in person interview I wanted to be apart of this company/team. You can feel the energy and positive vibes.

I've worked for Superlative vRM for almost 3 months now. I enjoy working for a company that is building and growing. If you're interested in in working for a company that will bring out the excellence in you, challenge you to succeed then come join our team and build success.

I have been working for company approaching 5 years, this job has taught me value and accountability, it is a great work place to be a part of of day in and day out. I enjoy walking into a company each day that is driven to succeed, and honestly being apart of this company for this long has changed me into a better person when i step into the real world . We solve problems and do things the SUPERLATIVE way , couldn't be any happier being with a company that challenges me daily to become better and better and i can safe to say this place has become home to me

Not only they would not give me my case number to call them back but they would not even let me speak and try to solve the problem. Stay away.

Illegal practices against the fair credit act. Huge on intimidation and threats. Won't ever give you names or any information. Contact your attorney!

ABSOLUTELY THE WORST!!!! Extremely rude and unprofessional!

Working here since the beginning of April, much has been taken into account in regards to development and career change. Although it is a "direct to the point" type of career, I have definitely grown with the Terrill's IN GOOD FAITH! At times we can be set in a position of a production crunch, but I would like to take this opportunity to show that Superlative RM has been an extended family. We have gone through trials and tribulations, yet came out ahead and are here today!

I called these guys to resolve a debt. The number they wanted to resolve for was much higher than the original debt (original debt was about $300, they wanted about $550). I asked for a settlement amount. They offered $20 off, I said no thanks. Since I said no thanks, they started calling me names and tried to guilt trip me for not paying the debt. The guy wouldn't let me talk anymore, and just kept going on about how bad I am. I settled 3 debts this month before contacting these guys, and the other agencies were extremely easy to work with. This company I won't be dealing with. I will wait until this debt gets transferred to another collector.

This is a debt collector. The person that contacted me was Christopher Mickens. Mr. Mickens was a very professional individual, even though he was contacting me about my own stupidity, he made the process very easy and pleasant to get dealt with. I have ZERO complaints about Mickens.

Been here for about a little over 60 days and so far no complaints from me. high energy from start to finish.

The person I spoke to was horrible! When I explained that I was not aware of this debt and could pay it in full in one month, he immediately started yelling at me and berating me like I was absolute trash. I called back and spoke to a supervisor who helped with the situation, but to know that someone can treat people this way without knowing the situation is atrocious!

These folks are constantly calling me about a business matter that they are allegedly handling on my behalf, but they want to confirm my address, date of birth, etc. before they can tell me why on Earth they are calling. Sometimes they're polite about it, sometimes they're super rude. I'm really tired of them calling. I'm not giving my personal information to someone who calls me up randomly. Go away, Superlative RM!

This company has great people working there with great service always looking to help people out !

In my opinion, this is a garbage company collecting on trash accounts. Medical bills are as felonious as the collectors chasing them....leave me alone!

Extremely professional! I just wanna give a HUUUUGE shout out to Matt for helping me with my account (can I do that?! I just did :)) Thanks again, brother!

I have told these people 2x I'm not who they are looking for they even called back and confirmed athe wrong social security number with me do your research before you try to collect anything from people!

The most professional and courteous collection agency I have had to deal with.

Thomas P. Just helped me out over the phone and WOW. I've never talked to a debt collector as nice and willing to help as he was. Had a debt from some BS with paypal for 3 years and he helped me out to the best of his ability and educated me. Patient and very nice attitude even though i was a bit rude (because no one likes debt collectors), but Thomas was a great guy and im glad i finally got that issue settled. Thanks a million man!

This company embodies everything that is innately wrong with America. Having work/ed for Superlative RM I can give any number of examples to support this, from their use of public humiliation to keep employees in line to the pure manipulation of consumers. At one point Jerry, the CEO, pulled an account of a coworker to display and he berated said coworker about how they handled the account in front of everyone. By the way, the account was handled according to the way that the lead manger, his beloved son, told us all to handle them. That's right, his son.

Now if that isn't reason enough for you to not work for SRM, or to even deal with them altogether, maybe I should mention how the CEO laid his hands on another employee to push them out of his office. Or maybe I should mention how another coworker was told that they could not take a second for when her insulin was scheduled.

And if THAT isn't enough, I could mention how the lead manager, Trevor (the son), consistently breaks the FDCPA by lying to the consumer and overshadowing their disputing period. I once heard him tell a consumer that our client would seek litigation to come after the funds owed when they definitely were not seeking litigation. We were allowed to offer certain deals and for anything that fell out of those deals, we needed permission. There were three separate times where Trevor gave authorization to offer a deal not commonly offered, but I did not notate that he provided said authorization (I was in training and neither he nor the hiring manager mentioned that we are supposed to do that), so when Jerry reviewed my accounts, he came after me for offering such low deals when Trevor was the one who told me to offer it. And what did Trevor do? He looked at his dad, then at me, and said that we would never give authorization for something like that. There are an innumerable amount of examples that I frankly don't have the time to go into. And you definitely don't have the time to be reading them.

When I was offered an interview and I was doing my research on the company, I saw the reviews and thought it can't possibly be that bad, or I thought that maybe that was just one person's story and it was over exaggerated because they were fired. Well I wasn't fired. And I am telling you that the company is very bad. It is ill-managed and every second spent here is miserable. They are very good at putting up a front. But their true colors show eventually. After Jerry pushed the coworker mentioned earlier. He bought everyone essentially their very own large pizza.

So when you start working here and you think that it can't possibly be bad because they are so nice, remember this review and remember that if the negativity isn't on you yet, it will be. And it will be soon.

I don't even know where to start with this company I am a former employee of theirs. Jerry Terrill is one of the owners and his son Trevor Terrill is working under him they are one of the most unprofessional people I have ever met. They treat there employees like there slaves they yell and disrespect you on the floor in front of everyone instead of pulling you to the side and having one on one coaching. You cant even go to the bathroom without feeling like you will be fired or yelled at. The owner will yell at the managers in front of everyone that is so unprofessional. I been in collections for over 10 years and I have never been at an agency like this one. They treat there customers so bad. I wouldn't trust them to with my information they have been shut down once before its just a matter of time before it happens again. they have a very high turn over rate, that should tell you something. There are so many fdcpa violations that is happening in this company. I couldn't afford to quit but I couldn't take it anymore its like your being abused by your employer