Sunnybrook Health Sciences Centre Reviews

long waiting time.... but they are professional and polite. Appreciated!

The emergency room is ridiculous! My wife, who is breastfeeding a one- month old baby waited for 5h in the emergency room until finally someone started caring about her. If you are not dying, don't go there. Otherwise you will die of waiting... what a terrible hospital!

Very nice place to visit. They give free Corona as well, quite the party scene. 10/10

Waited there for 12 h in emergency to see a rookie dumb doctor that didnt do anything

What is the point of contacting patient care as so many complaints here have not made a difference. People are in pain and die without given empathy or dignity. Will only change when you fire people. Managers allow this to happen get serious and fire them. Patient experience is a pacifier not a department to make changes. Our system is broken not because if a lack of money but a lack of compassion, empathy, listening, proper management. Don't bother with patient experience go to ombudsman and your MPP.
Unfortunately we are tided to this system that kills people through neglagance. No patient protection.

This place is awful, rude staff and the person answering the calls at the main desk just rushes you off the phone. Get someone who knows what customer service means and someone who can answer questions politely and not rush you off the phone. Would not recommend this place unless its your only option.

They almost killed my son. We took my son for a stomach pain and he ended up in intensive care and almost died. They never contacted me.
No one would disclose anything until I demanded to know what happened. The head doctor then showed me the Xray and told me that my son was administered too much IV fluids, approximately 82% of his lungs were filled with water.
I cannot begin to explain here the heart-wrenching experience we had with this hospital. Another patient and a kind nurse [not my son's nurse] saw how broken we were and told me confidentially what they witnessed. I gave them my word that I would not disclose their names.
I am a Christian woman and I thank God for saving my son's life.
Please note: That generic "Response from the owner" is useless. At the time, I reached out to the Admin and the CEO Barry McLean who did not care and did not help.

THANK YOU for saving my mother's life, it was a great service .
my mother had a brain stroke , Dr. Da Costa , the female doctor from Australia who prepared for surgery , the nurses , the paramedics ( super men ), 911 operator ( an angel ), the anesthesiologist , no exceptions.
GOLD STANDARD. THANKS a million .
No five stars ,because I can see signs of decline , from corporate influences to the wrong hiring of staff , corruption seeping to every aspect of our lives in the post-Christian western world , unfortunately .

Thank you very much Dr.Nevo. All good wishes are for you!

Came to emergency last night. 8 hours of wait and aside from bloodwork, did not even meet a doctor. Finally went home at 3:30 in the morning out of my own will because I hadn t eaten for 8 hours and was dizzy. Asked if my blood results would be available for my family physician at least and nurses didn t know/bother asking around to find out. If ultrasound shows I need a cholecystectomy - I know what hospital to avoid.

If you have the choice, go anywhere else.

It s sad that the only recourse I have is to write a google review. This is why nothing improves.

Waited 3 hours! When I told them i cant wait any longer and i am going home, they said we will still bill you $800!!
Unbelievable!! Third world country!!!

Not behaving good at all. You have choice please go to other hospital.

We encountered lovely staff and facilities at Sunnybrook. The in patient food could be improved, parking was quite expensive, and I did have quite a long wait to see a physician in the emergency obstetrics unit, but overall, I had an excellent experience.

For a "so called" Level 1 trauma center, I am absolutely floored to find out the cafeteria which by the way is overpriced and offers little selection overnight, is also closed from 3 to 4am. Surely a 1200 bed lv 1 trauma center can hire a cashier 24/7? I mean, the doctors and nurses are working, should they stop at 3am to take their one hour break as well? Come back at 4am, maybe we'll operate on you then...

Happened to visit Dr. Elisabeth Pek yesterday for the first time at the Rheumatology clinic. I was a bit nervous at first but after walking into that room I felt she was just amazing! She is a very caring, knowledgeable, compassionate, Doctor who listens to your concerns and addresses it by using simple language. I would highly recommend her!! Thank you Dr. Pek!!

worst hospital i have ever been in. Brother went in emergency literally waited 12 hours just to be seen. They need more doctors on duty!!!! i will never go to this hospital again

Very nice staff, great cancer centre, parking is a bit pricey

Dr Michelle Hladunewich and her team they were incredible helpful. Dr Michelle comfort me with her love and support , I felt in that moment like she was angel. Its been a year now I am pretty much recovered and doing very well. Hospital nurses was ok .

The staff has been friendly and helpful for the few times I have had to go there. The work done today was heroic. After seeing all that. Would have no problems going there for any future medical tests or visits.

I was taken here after a serious motorcycle accident that could have killed me. The doctors, nurses and other clinical staff in the ER trauma center were incredibly efficient and talented people who took very good care of me just moments after I arrived.

The level of professionalism and communication between them was remarkable to watch, despite being in shock and excruciating amounts of pain. I can't thank them enough for what they did for me and want them to know I think about them very often (as I do about my accident, unfortunately).

The folks up on 5C are a slightly different story. After being admitted, I was put in the hallway of 5C (trauma ward) for TEN DAYS. I was given the presumption that I would get a room which my insurance would cover- but this never happened. The bed was extremely uncomfortable with a very thin mattress which made dealing with my pain a literal pain in the a$$.

Some of the nurses were very nice and others far from it. I tried not to bother them often, but not being able to move meant I had to count on them for things like food, medication and cardboard urinals. Some staff would leave me waiting for almost an hour before bringing me pain meds or a fresh urinal to use, and the privacy was almost non existent.

The food was relatively good and I was pleasantly surprised about that.

Only a few days into my stay I was pressured by the head nurse to start getting up and walking which was impossible as I had two fractures to my ankle, a large hematoma in my heel, a puncture in my shin as well as severe bruising of my hip and ribs, and issues with the rotator cuffs in my shoulder. Even lowering my leg a few inches would cause blood to fill empty spaces in it, which caused intolerable pain, even on medications like hydromorphone (a very strong narcotic).

Eventually the physio team worked with me using a walker which I then transitioned from into crutches.

I know the staff have a difficult job and that some people are more demanding than others. But I would implore them to be more understanding and kind as every little bit helps when you start to recover from such a traumatic experience.

Having someone stay in a bed in the hallway is also very dehumanizing as it throws decency and privacy out the window. I'm sad that I was given the hope that I would get a room yet I never did.

In my follow ups the staff at fracture clinic as well as other departments have been kind, understanding and accommodating. However I think there is some work to be done on a whole to improve the patient experience here.

Odette Centre is a wonderful place for Cancer patients and caregivers. Very caring staff. Those of us living here are very fortunate to have this hospital for treatment.

Horrible customer service. My uncle was repeatedly admitted here and I, as the closest relative listed (but living in the US) had the hardest time to get any information from anybody. The nurses are rude and impatient. They have an unacceptable attitude. The switchboard operators are robotic and unhelpful (come to think of it, robots would be more helpful). I can never talk to anybody, nobody has the patience or time to try to understand my problem. I still do not know what happened to my uncle. This "service" would never survive in the US or any other part of the world as a matter of fact. I am a physician myself, owner of a private practice. I understand exactly what patient information protection means. But I never in my life experienced with such a terrible, rigid and ununderstanding "customer service". Why would anyone hire and employ people who could not care less, show not a minimal intention to HELP in HEALTHCARE is beyond my comprehension. I would hate to be a patient here.

Worst Hospital in the world women giving birth here beware RUN !

First they said Dr "Greensburg " The College said he's only a pediatrician NOT license to delivery it was a "Jon Barrett."

Although my son's birth certificate and papers from the hospital says "Greensburg."
The picture that I have standing over my son looks nothing like Jon Barrett who practices Judaism faith. Where the person assisted that actually did the delivery did not.
Barrett wears glasses the man that assistant me did not .
Barrett is old the man that helped me deliver my son was young.
They are trying to cover it up.

Even though I have pictures showing .

My son was born blue they failed to resuscitate immediately as he was not breathing non-responsive denying 3 episodes of fetal distress.
Put on their correspondents admit to one and then took that back.

My child suffered oxygen deprivation. They shove the tube down his esophagus there was blood that now he's 4 years old and he cannot swallow solids ! Dysphasia inability to swallow solids eats like a 5 month old baby. (Continuously denying it.)
Jon Barrett, you did not injure my child you never even met my cervix why do you want to take the responsibility of someone else ? I can only go on the fact it was a resident not certified to perform the delivery still a "student."
This is why you're withholding his identity.
Which you're not allowed to.
There was not even a pediatrician in the room.

My son is suffering from hypoxia seizures dysphasia inability to swallow solids because you guys did a remarkable job.
Not.
This is my forth child and what I had experienced in this hospital I never experienced before.

Shame on you shame on your lies .
You took an oath you are a disgrace to this Hospital you are a disgrace to mankind and I have utterly no respect for trash and or liars /people that hurt a new born baby that he is suffering 4 years with 911 ambulances EGGs MRIs Speech Pathology neurology and much more .

I hope you all pay and karma finds all that is responsible.
With every part of my being .

I hope the truth is found .
I hope my 4 year old can eat one day and heal from this .

Shame on you all.

Top Hospital severing GTA residents.
Most annoying and disappointing thing is the parking rate here, and spaces.
Wait time is similar to any other hospital,

Was here for a thyroidectomy. When I had to stay over- I'm 85% sure I was bullied by hospital staff; sometimes I would not get food, would hear them down the hallway saying stuff about me. Had no way of telling time. was stuck with police officers hanging about a patient in the same room. ended up becoming paranoid(along with other, more serious issues that I wont say for fear of taking legal action)

I'm very grateful that they took care of me and took steps to make sure I would not kill myself, however I strongly believe that certain areas are mismanaged.

Ps , I apologize to the few nurses who I ended up bothering because of my panic attacks. Thank you for putting up with me

A first class hospital. The staff is kind, caring, and knowledgeable. Everyone is so thorough in everything they do. We are blessed to have this health care facility in our city. Thank you Sunnybrook.

Last year my father had bypass surgery at Sunnybrook Hospital. Due to this, I am so fortunate to receive the best Christmas present of all, my dad is alive and celebrating the holidays with me and the family.

I have just contacted the hospitals operator, Joanne in regards one patient's referral (I work at a dr's office as well) and I have NEVER been treated more rude and unprofessional!!! I do not know how in the world does such an inadequate person work at a hospital where people come with personal issues and concerns. She should be fired immediately because her communication skills are absolutely unacceptable and outrageous!!!! I will contact management to put a big complaint as well, this woman should not be working there.

The staff were super nice to me and took excellent care of my premi
Baby. Words cannot express my gratitude to the Doctors and staff for what they did for us. May God bless you all.Thank you

Once you find where you need to go they are very helpful and wait times are the lowest I've experienced.

Surgeons were great but the nurses provided lip service. Caught one in a lie when we were asking questions. My wife was discharged after major surgery and within 5 hours of getting home we had to go to our local hospital to have them fix what the nurses at Sunnybrook screwed up.

I've been to quite a few hospitals in the Mississauga, Brampton and Toronto area for the very same medical issue and by far this was absolutely the best hospital I've been to. Yes, it is quite a wait at first, but I was placed in the Orange Wing and the staff were absolutely wonderful. Normally in the other hospitals I've been to, they dump you in a room in the Emergency Ward and then don't get seen for hours, while I was seen almost immediately by my assigned Nurse and then a Doctor (Mike) directly after having blood work taken and medication intravenously applied. They were constantly updating me on what was going on, and I really felt they cared and never seemed annoyed when I asked them a question. You have to respect and understand how stressful and demanding their job is, and it was wonderful they still checked in on me and gave me more medication as required when there were much sicker individuals there. No the food isn't great, but a hospital isn't a 5 star resort, and they provide the bare essentials for nutrients. If you want better food, there's a massive food court upstairs in the M2 level, so don't complain. Again, I was very pleased with my overall experience and will definitely consider them for my urgent medical needs in the future. One thing to note though is that all the Drs and Nurses seemed really young, like in their late '20s-early '30s so I'm wondering how much experience they actually have working there? Wasn't an issue at all, just an observation.

Clean facility, Great Doctors but it took over 5hrs of waiting to see a doctor to close up an open wound, with 3 stitches. I felt like the nurses thought that they were doing me a favor. Clearly a nurse should have the training and skill to suture a wound especially one that's less than an inch long. Sunnybrook you need to do better. Oh!....and one more thing, it's not cool when people speak to you as if you're uneducated and not able to do deductive reasoning. Why lie about the amount of doctors on call. This large hospital with an enormous foot-print, in a city of 3 Million people only had 1 doctor at work I guess I'm stupid.

If you are really in cortical situation never go there... I have serious problems and excruciating pain waiting to see the doctor for 7 hours. No emergent pation or no prioritization... I am so sorry for evening shift too. I have been bleeding for almost 3 hours can t sit and what nurse said was you should wait. Every hour they call 2 persons in. That s how they going to take care you. One doctor on each zone. Worst nurs and so unpatient. She literally told me that you can not do the damn thing stop asking the question. Waiting for going for the x-ray amost an hour.

I went there for emerg after 4 hours I was told Dr is running behind on his charting they are closing at 12:30 and they would move me to a different zone and I have to wait some more till I would be seen. Which I don't mind waiting but What I over heard when I went to the bathroom was the emergency Dr forgot about me even though I was told I was next he saw 4 other patients and obviously they won't admit to it, and that was the end for me, I left never going back

Excellent facility with great staff. Advance medicine practice act as teaching hospital for new doctor. Can't say enough about the hospital as my family member was treated here. Keep up the good work

I was sent to emergency department both by my Family doctor and 2 other clinics because they didn't have the ability to do the simple procedure in their office. I understand that the emergency department is busy with much more severe cases. I waited patiently. The nurse (Asma) came to see me in my cubicle and was dismissive and made assumptions without doing a proper intake. I had to be stern and correct her assumption, in order for her to send me for x-rays. When I got back to my cubicle she was still being dismissive and essentially didn t want to do the procedure, I know it was simple and probably not what she felt like doing but I wasn t there just because I had nothing to do, or because I hadn t tried other healthcare practitioners.
After trying to talk me out of having the procedure and giving me all the risks, i said i still wanted the procedure done since 3 different healthcare workers including my family doctor suggested I get it done... she did it, with my foot up on an arm rest of a chair.
I had to ask for proper self care, since all she could tell me was how there s a high risk of infection... I asked her about polysporin and she said I could use it I wanted but there s no proof that it helps.
I was pretty sure she wasn t going to try and put effort into the procedure...and sure enough she was done the procedure in minutes without any success. Even when i told her that my doctor tried with 3 different types of tweezers she chose to only use the biggest tweezer.
I guess, next time I need to go to emergency I should go to a different hospital... further away. Maybe privatization is a better way to go.

The one philipino male nurse was an idiot , he wouldn't answer my calls when I would press the red button to ring his walkie talkie or whatever and he was always late with my medication, I had to yell at him and threaten to leave to get pain medication for my serious head injury on time instead of 15 mins after the recommended time that I should take them. I left a nice review about him on the papers that the hospital gave me. I'm just mad he didn't have the decency to pickup his walkie talkie or whatever and tell me that he will be a while, instead he decided to ignore me untill it was convenient for him even though I was screaming from the pain...

Emergency walk ins are horrible too, they don't care about if your not seriously injured. Might as well go on Google and figure out how to fix your problem yourself because these guys will make you wait over 6 hours

Other than that nurse everything else in the hospital was a really good experience I wouldn't want to go anywhere else other than here. ICU staff was amazing and really helpful.

From 3:30am the doctor will start 10am.
One doctor for the whole emerge !!!
Way to go Canada...

A top rate hospital. They have always taken great care of me and my family. The only issue would be with going to emergency for less serious issues (but emergencies none the less). The issue with using this emergency room is that Sunnybrook is also a major trauma centre, so if there is a serious accident or other serious incidents, you will often find yourself bumped down the triage ladder (usually rightfully so). This is not an indictment of the hospital but a reality of its use of a major trauma centre.

The most amazing people in the world. They saved my life and my baby's. I have never been taken care of so well, all the nurses and doctors work with such compassion and integrity. I had an emergency c section and our little angel is growing strong in the NICU. THANK YOU from the bottom of our hearts.

Amazing experience we had during our unfortunate events for last month. A month in ICU and trauma, we were mentally broken. The staff, every single person we dealt with there, were so helpful. They never made us feel that anything we ask is unwanted. They did their best in situations nobody wishes to be in. I do not have enough words to express my gratitude towards them. We can only hope that none of us have to go there, but if you do happen to be there for any cause, know that you re in warm and safe hands.

Devastatingly humiliated when my full name and the procedure was called out in front of twenty people in the waiting room. Already a difficult time in our lives was made worse in this moment. No respect for privacy or patient confidentiality.

The Doctors at this facility are possibly the best anywhere in the G-7 .The nursing staff are exceptional.
If it were not for this facility and its care and experience I would have demised at 55....im 71 at time of this text.

worst hospital staff. yes, this hospital is famous, but some people here hate their jobs.
I had very bad experience here, when I just gave birth to my girl, and surrounded by doctors and nurses in the surgery room. A woman lifted up my pee bag, and asked everyone to see it is full! She was laughing when she said she can't believe there were so much in there. Everyone attracted by her, including me. I don't know what to say, my legs were swollen and that is why!
This is my first baby, no one teach me how to feed and left me a pump and walked away. I don't even know it is for me and what is that used for!
Three nights the fan making harsh noise, yes three nights , no one fix it.
The button on my bed doesn't work and it could not to change to flat, I called them at least three times, no one come! I sat on the bed the whole night with my hungry baby at the first night of her life!
the other day, a nurse came in with a small cart, I was feeding my baby, and I asked her to close the curtain, she told me she can't, since she has to use something in her cart, I wanted to say you can bring the cart in , but I didn't , I am super shy and not very good at talking. I silently allowed her to keep the curtain open, and my bed is just beside the door!!
I did contact them, but they tell me nothing they can do ,because it is long time ago. yes, I was thinking about let it go. But I never had so many humiliation in any place, I could not forget what happened here, it gave me a long and terrible depression after these three days. I didn't recovery until more than two years later. I hate this hospital.

My husband has been waiting to see a doctor about pain in his kidney (he only has one) and he started getting really bad chills. I had to asked 4 times for a blanket, and was laughed at twice by 1 nurse who said, that is literally my lowest priority right now. Her priority is sitting behind the desk gossiping to another nurse.
Anytime any employee saw someone coming up to the desk, they would avert their eyes and walk in the other direction.
They ended up changing nurses, and it was a huge difference in treatment. Way more helpful. Even though they weren t able to spend a lot of time on one person, they were very personable during the couple minutes they did have.

Many patients are attracted to this hospital from afar By its reputation for excellent service.

I find nothing wrong with the Vetrans Centre or Sunnybrook itself. Some areas could be updated otherwise nurses are very accomodating . Parking is expensive unless you have a parking pass.

This hospital has a serious problem withe a group of named Healthbound who are some of the creepiest snake oil salesmen I have ever met. After my accident I was bombarded with calls and visits from them as I found out my Doctor, Dr Sagar Desai passed on my personal info to them. When I called him to complain he said that I consented. How does one consent under IV narcotic? He said he would only treat me if I went to them as they were the best. No thank you! The hospital said that he can refer to who he wants as he's not an employee of the hospital. I'm thinking he owns the clinic. What happened to protection of patient info under the privacy act?

Covid 19. Medical staff have become lazy with other medical emergencies except traumas arriving by ambulances. They refuse to call, doctors-on-call for the selected medical problem. All hospitals have all specialty doctors on-call 7 days a week. This particular hospital said,sorry-there isnt a dermatologist on call, which was a lie.

Two words I would use to describe this hospital are Thorough and Organized. I have had to bring my wife here three times, and compared with other hospitals in Toronto, the ER doctors are better listeners and more intent on critical problem-solving. (Thank you Dr. Bhandari) The nurses are compassionate and hard-working. Shout out to Norma in C6 who does the work of four people and stays positive.
One drawback to this hospital is the wait times. While the care is thorough and professional, they seem quite understaffed. We clearly have the Ford government to thank for that

Very good and professional staff,they care very much, my husband was hospitalized there couple of times and I noticed that they very caring, they respect the patients and their family, they understand the emotional stress of the patients, very good hospital and caring staff.
But yes emergency waiting time is too much, specially when a patient needs immediate care, Odette centre staff is very helpful, Dr, Bjanrson is a wonderful doctor, Dr. Karanicolas and Dr. Matt are very nice , God bless them, I am very grateful for all of these doctors.

Brought my husband here because he had trouble breathing. He was admitted for a week. We had excellent doctors and nurses. Communication was very clear and we were able to clairfy things that were unclear about for months.

The parking is very expensive, look into a parking pass if you are coming often. The food is questionable as my husband, who is a diabetic, was given sugary desserts with some meals.

The best day experience ever. Thanks to all the doctors. They finally find out what was wrong with my sister. Thank you

I have delivered two babies at Sunnybrook and both times my experience was phenomenal. All my pregnancy care, as well as the birthing experiences themselves and post care were handled so professionally. I never felt rushed and always felt I was in good hands.
I only wish Sunnybrook had pediatricians that saw babies so that I could continue to go there with my kids for their care after being born.

Outstanding care service and professionalism, our family has been patients of the family practice for over 20 years with Dr Elman and Nicky. They ve supported us from planning our family, delivering our two children, physicals, regular care treatment to emergencies.

We stayed at the hospital during emergencies and trough different areas if specialties, their approach is always driven towards the highest standard of care regardless of the specialty, test or procedures or simply visiting friends or family.

Definitely prime institution of highest standard of care.

Julian and Fiaza Orlotti

I had a satisfactory experience at Sunnybrook 4 years ago when my water broke very early. The nurses made me feel comfortable and they took good care of my premature son before he was transferred. I still remember Jessica, Samantha, Corrie, Susan and Dr Kroft to this day.

Lovely hospital!

Whoever gives Sunnybrook a rating of one star is a loser.

Their labor and delivery is beyond exceptional and excellent! Had my twin girls there. Best maternity and neonatal units!

I spoke with a telephone operator this morning, she was very rude and unhelpful. I think the management of this hospital has to pay attention to their customer service department because they are representing the hospital very badly. I would give less than a star if I had the option. Thanks.

I have been waiting for 12 hours on a chair with Gallbladder stones and severe pain. No one gives me any information and now they want to send me home with the pain to try to schedule an appointment and do the surgery.

Went to emergency, they left me waiting in emergency with no food or water for 2 days.

Pay parking no visitor parking when asked a security they told me there is no free parking ir visitor parking. When we entered they though is not emergency even thought we came from emergency door . I have patient who is vomiting and headache and we are waiting for an hour and only did blood work no doctor no iv non . Please reconsider the meaning of emergency and look at people condition and HELP THEM PEOPLE REALLY ARE SUFFERING

I GIVE 5 BECAUSE OF THEIR CUSTOMER SERVICE

It is a teaching hospital so there is lots of help there.

I'm so disappointed with the service. Nurses are mostly rude and inconsiderate, some didn't even know how to do their jobs. Doctors spent 10 mins a day talking to you hearing what they wanted to hear with no results. one of the most horrible hospitalization I have ever had. They treated mental health patients like we are worth nothing. very disappointed. last but not least, some nurses had a touch of racism. NOT COOL!

I m currently still in the hospital after being here for nine hours. Without a doctor saying hello. I m in a lot of pain, I heard this is one of best hospital, I totally disagree. I passed out twice in my room, all they can do is check my vitals.. I m still waiting I will never come to this hospital again.

Five stars for sure ! when my mom was diagnosed with stage one cervical cancer, the managed to help her and lessen her chances of of anything coming back to 4%. The parking is expensive but of course thats the case for any hospital, it really enlightened me seeing all those happy faces walking out of the hospital. They ve saved lives and im so grateful they saved my moms ! The staff is super sweet , and talented as well . the surgeons are pretty much some of the best in the country and the radiation / chemo clinic is one of the best .

In ER since 2am and been here for almost 6 hours, received no treatment and was told that there is no doctors around. DO NOT COME HERE IF YOU ARE IN PAIN OR REALLY SICK because they do not take you seriously. If You dont want to die on your pain or sickness. AVOID THIS HOSPITAL BY ALL COST.

Staff in cariolody unit are extremely friendly and provided great care for my grandfather. Only complaint is food options/quality. This is extremely limited - especially for those with more complex dietary needs.

Was Rushed for a Stent implant . Pleasant and Professional .

The staff here are very helpful and knowledgeable. The doctors, nurses and technicians are among the best in the country. They have a pretty good cafeteria here too. If you don't want to pay the steep parking prices, there are lots of buses with 3 stops throughout the campus.

Parking is ridiculously expensive and the lot across the street that is suggested by everyone is always full. Got yelled by one of their volunteers when asking for a direction. Busy hospital as expected and so far, their staff service has been great.

We brought my mom into the hospital because she had shortness of breath and was feeling dizzy. In about 90 minutes they had her a room and about in 60 minutes later they had a doctor examine her. He wasn t rushed he didn t take shortcuts he went through all of the testing that he needed to do to reassure us. He ordered a CAT scan and because there were so many unanswered questions, he kept her for observation! I can t say enough about how thorough they were and thankful they did not make us feel like we are part of an assembly line!

Honestly, now I'm amazed I'm not dead yet after the news I recently received.

I have been here since Thursday July 27th 2017, first few days were fine, until I was moved into a ward with 2 other women. The women directly beside me has not gone 5 mins without her family or friends being here. They keep others from sleeping, snoring, showering, treating the hosptials High Risk Obsetretics ward like a hotel. I have complained because at this point I have had strange men and children come into my part of the room about 4-5 times now, and am sleep deprived. I don't feel safe, it's not comforting, and they live only 15-20 mins from the hospital. What is the policy with visitors? Is it not 8am-11pm? How has this been allowed to go on? I can leave the room when it gets to be too much, but my poor roommate is on serious bed rest and can't go anywhere. This is not fair!! (also had a horrible experience with staff in the High Risk birthing unit). Two very unprofessional women in particular, working in a place where kindness and a stress free environment are extremely important. Maybe you should be working in a prison not a hospital.

Just called about my brother who is there for brain surgery on Friday and the woman I spoke with sounded as though she really hated her job...very rude! I certainly hope that the people caring for him are more positive and happy around him!

HORRIBLE HEALTH CARE!!! SIX DAMN HOURS TO SEE A DOCTOR WITH CHEST PAINS!!!! UNBELIEVABLE!! INEXCUSABLE!!! SCREW YOU!!!! USA HAS BETTER DOCTORS!!!!

It is terrible, wait times of over 8 hours in the ER, what a waste of time

The doctors , nursing and the cleaning in there are the best

Receptionists always to seem to be on break. Twice I came to an appointment and I had to wait around untill someone came back so I could check in. Feels very unorganized with every visit. One time they were away for an hour. Came for 12pm because my appointment was at 12.15 and all the check in staff were away till 1.

I have been in the emergency department for 4 days and 3 nights. Still lined up in the hallway but others that have come after me are upstairs. The nurses disappeared from there stations. Since i am in the hallway there is no call bell. Nurse gave me my meds and didn t even know the name of all the pills and she listed some and said I don t remember the names of all of them but they are the owns you are supposed to get. I even told her that she was missing one of the sleeping pills. She realized at 11:03 pm that i was right she never gave one of the meds. I waited the night before for 1.5hours to get my nurse to take me to the bathroom. The student that was working with her came finally and he took me to the bathroom. Thank you Yahya for taking me to the bathroom.

I hate to see our tax money is wasted. "Free medical care my assperin". More than half of the hospitals staff and doctors should be fired, or put back in school. They forgot their duties, stop making pharma companies richer and destroying lifes of innocent people. Stay away if you can.

I have been to this hospital before because my boyfriend had a bad accident while snowboarding and they were nice though the doctors are NEVER to be SEEN. Like they don't even exist. Love the hospital, clean, nurses seemed to be decent.
I came BACK because my grandfather was suspected of having stroke #2 so the nurses and neurologist came to see him but the nurses were very rough when they took blood out of him. He was crying out in pain so I was a little taken back from that. Next they took him to CT and i was waiting for him so after the CT and after 3 hours of being at Sunnybrook we were told he would be sent to Scarborough Hospital so ok we were glad he was ok but the next part..12-4PM we waited for answers and all we got was don't know and etc. Tried calling the doctor, he disappeared. The nurses were negligent. When i asked a nurse for help she was kind of snotty and told me "Your nurse is -----, he will know more" I don't know if she was trying to be nice and tell me to find our nurse which disappears for 30 minutes at a TIME or just annoyed because as a visitor like i am suppose to KNOW everything. So frustration set it. I didn't expect the experience to suck so bad at a hospital I want to be a nurse at in the future. I don't want to be like them. And for all people working at the hospital, DON'T expect visitors and patients to know stuff. That's why you work there. We have questions so getting frustrated at us will only make you more grumpy.

The hospitality from the staff is worth appreciating. They are polite, humble and knowledgable. Also the rooms are clean and decent.

Much more organized and streamlined than the Michael Garron hospital, but less technologically advanced than the new Humber River Hospital. Found the staff there quite helpful.

In this hospital, God has sent me Angels dressed as doctors and nurses, to save my life on two occasions. Excellent care, excellent service to the patient and their families. May God pour out abundant blessings on each and every one of his officials.

Lab Staff ate rude. They do more chatting with one another then actual work. The wait is ridiculous even when there is only 4 people waiting.

So did a Corona test there since I've symptoms. Been calling and emailing non-stop to get my 4 digit code to see the results.....they are not answering, but I'm giving 5 stars anyway cause they are risking their lives for the society and at the end of the day there is so much they can do.

I was admitted into Sunnybrook Health Sciences Center, with chronic pain and constipation, the emergency department staff really took care of me that day and admitted me the same day. i didn't have to wait long to see the doctor i was brought in right away.