Although the wait was longer than other ER waits I've experienced - 8 hours total from triage to leaving the hospital, the care and assessment was well worth it. The nurse (Lisa) was helpful and when I was about to crash due to the lack of sleep while waiting, she let me take a nap on the stretchers outside. Another nurse saw me sleeping and even offered a warm blanket!
The doctor (Dr. Baimel) was patient and very thorough (can't stress this enough), and even promising to follow up the next day regarding nose and throat swabs. Never had an ER doctor that was so patient and treated me with such a high level of professionalism.
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Parking is absolutely terrible. Give yourself at least 15-20 minutes to find parking. Even the handicap parking in the lower levels are full. It's easier to find parking underground than above ground including handicap parking. Then you'll have to walk another 5-10 minutes depending on where your wing is. The hospital is huge maze. Depending on which area you have to go there are not enough seats in the waiting areas. Make sure you check how long your parking ticket is valid for. Because if it expires when you pay at the machine you won t know until you try and exit the parking lot. In which you won t be able to exit because of an expired ticket even though you just paid for it. The machine to pay for parking is pretty horrible too. That being said, the staff and doctors are great. My review is strictly about parking.
To save time and headache, look for parking underground.
WORST hospital I ve been to, nurses are rude and let you know they don t want you/or themselves to be there by their lack of sympathy, they talk down to you. this is a job for them, nothing more, had an emergency surgery and was transferred to them, didn t have anything ready, I live alone and I am on financial assistance and had no way of getting back to my home base which I was transferred from, they said figure it out, your discharge time is you discharge time. I wouldn t recommend ever going here, go somewhere else, equipment dirty (CT machine) looks like it hasn t been cleaned in years, bathrooms are not cleaned in the trauma unit, I can t believe in 2019 that s what we call health care, a restaurant wouldn t pass these inspections how can a hospital?
Horrible hospital especially Emergency Nursing staff who do not respect client care and choices and do not respect personal dignity and boundaries of patients with disabilities. Patient relations staff are a complete joke and ignore complaints and do not follow or respond appropriately to complaints. Their complaint process is a joke. This hospital needs to educate themselves on client care and respect for client choices and rights in care. I would not give them a dime for funding.
This is one of the Premier hospitals in the world. It has Specialist of all kinds and service that is second to none it is most certainly one of the top hospitals, if not the top Hospital in Toronto or Canada for that matter. They have expanded so much over the years that parking is a problem. It's difficult to get in and out of the parking lot and parking is quite expensive at about $5 per half hour. They do have weekly and monthly passes a lower-cost.
I cannot say enough about the care my Father received at Sunnybrook. He recently was admitted into the emergency dept where he was looked after by the most caring nurse I have ever encountered. Suzy not only looked after my Dad and so many others that day but she also looked after me who was there with my Dad during such a sad time. Forever grateful.
ER for Early Retirement? Itolerably slow unfriendly Dr. s and staff poor excuse for a human being ER drivers had the nerve to say i m painfully overeacting they re grossly overpaid to make judgment calls.
Impressions from doctors and staff at the highest level! This is probably the best hospital in Toronto. They did leg surgery. Thank you very much to the mega doctors from the trauma department.
I understand we re in harsh times, I understand doctors and nurses are all busy all day long. But when a patient goes in the emergency room to find help they give you no assessment to find out how much of help you really need. They judge someone with a common cold the same as they do someone who s about to die. They just don t care. No matter what s happening to you, you will have to wait 8-10 hours for a doctor to see you. You have a better chance of having your life saved at a walk-in clinic than you do at this hospital. The Canadian health care plan isn t working. And the nurses and doctors of Canada are proving this!
I went into emergency at 930pm and didn't leave until the next day at 10am. After waiting for countless hours seeing people going in and out I asked the nurse when I would be seen. I had also checked in with registration to make sure I wasn't called when in the washroom. I was assured I wasn't. The staff had taken me off the list. The nurse kept calling me by my sisters name I had to correct her three times. I was in a lot of pain and had nothing to eat or drink.Finally at 5am they took me in to see a doctor but had me registered under the wrong name. The nurse suggested I go to a walk in clinic instead of waiting. I ended up leaving in crutches and a referral to the fracture clinic (who are amazing btw) the emergency department. Needs some help. They are rude and disorganized.
This is one of THE best hospitals we have ever gone to. They have not only taken care of us medically but supported us thru our thick and thin. We really appreciate every bit of it. We will never forget the care we got here at Sunny Brook Hospital. We would like to specially thank the NICU and Women and babies high risk. You guys are really making impossible into I am possible. This hospital has taught us a lot in our down times. Have given us Hope's and made them come true. We greatly appreciate your support and respect for us. Thank you is not enough. One of the best social workers has supported us from day 1 till now. Her name is Blaire. She is AMAZING. Hard working ,passionate, caring,and loving. She is the best. Thank you so much everyone in the Sunnybrook Hospital.
My partner was on a waitlist for months to see Dr. Renato for mental health concerns. Her doctor specifically stated in the referral what type of anxiety she needed help with. After waiting months we were relieved to finally get an appt. The appt was supposed to be from 9a-11a. The pyschologist sent her home within 35 minutes saying he could not help her. Not only did we waste our time and money going to the appt, he had no idea on what to recommend for treatment. This office should check referrals before hand and confirm if they can or cannot help prior to wasting people's time. They only handle for specific mental health issues. This was absolutely disappointing and for people waiting months to be seen to be sent away without any help or answers with so much time left in the appointment is not right. I hope they find better psychologists to help with all types of mental health issues.
We live in a rural area in Ontario. My wife has been sick for a year . We were lucky enough to get a referral to two amazing doctors. We have more tests, but they sent her away with some hope. I wish we could have seen these doctors last year she may have been better sooner.
I was there with family for many months for Cancer treatment and the Doctors and Nurses were amazing. It is nice to see how they can treat so many people in a such efficient way.
Like many people have said I wish I could just give this place zero stars. The level of apathy the staff have blows my mind. I know doctors and nurses are overworked but somehow in every other hospital they still manage to have some empathy.
I unfortunately brought my mother to the emergency department here and after waiting for almost 5 hours we were told to come back the next day for an ultrasound because there was nobody available to do it. Also bear in mind that my mother did not have OHIP as she was visiting me from abroad. She paid $1000 just to be seen by a doctor after five hours of waiting, and then with the utmost apathy he just said he doesn t know what s wrong and she needs to come back the next day and pay another thousand dollars. Whether she has insurance or not is a irrelevant, what matters is that not everyone has $2000 to drop on medical expenses just to be told to come back after hours of waiting in pain. Clearly they seem to think that tourists aren t a priority regardless of the ridiculous amount they charge just to be seen by a doctor. She was never offered any pain medication, she just sat there and cried in the waiting room for five hours.
Excellent patient care. All doctors and staff are caring and respectful. Professional approach with knowledgeable medical staff. SunnyBrow. Highly recommended.
My grandmother ended up in Sunnbrook Hospital after she was (mis)diagnosed with pneumonia. She was admitted to Wing B, 4th Floor (a respiratory unit) under the care of a disgruntled doctor named Dr. Norris. I am not sure if our our experience was a systemic problem in the hospital OR if it was just isolated to this specific unit - but the doctors, nurses and staff on this floor were TERRIBLE. They walked around angry, bitter, defensive and resentful of patients and visitors to the unit. Two "winners" in particular was a nurse named Florence (incompetent) and Alex (female nurse) who made us feel so uncomfortable while visiting our grandmother. Florence told a family member to accept that my grandmother is dying (by the way, she is home and has made a remarkable recovery with private care givers). No compassion or care. Also, finding a doctor to speak with on the floor was next to impossible. In addition to the pervasive negative attitude, the place was filthy. There appeared to be an elderly Asian woman cleaning (in addition to performing nursing duties???) who would frequently walk around spitting into a napkin - in a RESPIRATORY UNIT!!!! It was unbelievable. We had a terrible experience and I feel so sorry for anyone (especially someone elderly and vulnerable) who ends up on that wing. Our system is broken and Sunnybrook is a prime example of why we need to privatize our healthcare system.
Wonderful and caring nursing staff. They seem to hold it all together during the busiest and most demanding times. Hats off to them all - especially those working tirelessly at Odette Cancer Centre.
Go literally anywhere else. It's been well over 6 hours since anyone has even acknowledged I exist and that's because it's when I checked in to get stitches for my hand. When I asked the nurse, he just waved me away; did not ask my name or let me know I was still in queue. Ubered out here from downtown because I thought it would be less of a wait but boy was I wrong. Monday, Aug.5th 1am-8am nurses need to learn some empathy, absolute worst.
Excellent care numerous times . Orthopaedic Department & Anesthesiologist are top flight . ACL reconstruction: Dr. Paul Marks & his team and Dr. Taube. Nurses are amazing in post op recovery.
I have anything but gratitude to all of my caregivers from the time I landed with airambulance to the very last day that I was transfered to rehab after a traumatic motor vehicle accident. Just a small suggestion I did have a bad experience with a Registered Nurse however, it does not mean I have to give it a one star. All you need to do is either your family and/or youself need to speak up and solve the problem. Remember that all of the Physicians, Registered nurses, administration, Social Assistants, Jantorial, and everyone else that are vehind the scene they are human being also and this gives them also some right to be not in such a happy go get type of mood there job is not easy they work 12 hour shifts at rimes going all day with coffee and very little food. I am not saying that they should get away with mistakes that may be lifethretening, however have some compenssion as they have for you when you need them to save your life.
The emergency staff was very rude and not friendly at all. After waiting for 6 hours they could not even show compassion for me, that is just want I wanted. Very dry, defensive and sarcastic when I asked how long it would take for me to see a doctor. . I thought even if you can not do anything to change a situation, the staff could have more compassion in regards to the sick people there.
WORST HOSPITAL i was in a motorcycle acident and cant walk i was transfered here from Richmond hill and was told sonny brook was the best place for me to be ,they run a ct scan ,2 MRI'S and cant tell me whats wrong with my leg the phyisio More
How is it possible for a patient to have to wait 10 hours to be seen by the doctor .... the result of a fall in work ... it was necessary to be in the emergency room 20 hours to know that 3 ribs had broken .... a terrible service!
Impressive exterior, but felt like an outsider/intruder. The nurses may be qualified on paper, but it seems that they don't have the right mind set and the heart to do the job!
I can't believe we were treated with such snotty attitude by the nurses with little to zero compassion there. We wanted to check the condition of a family member who just got into a terrible vehicular accident, who happens to be my fiance's mother. We passed by a nurse as we approach the Critical Care unit (she was the only nurse in the hall), and my fiance asked her politely if it's okay for us to enter the unit. She gave us this im-not-in-the mood-but-il-answer you attitude and told us "yeah but no drinks allowed" while she was in a rush to go to another door with her bag, which I guess gave her an excuse not to show compassion due to her being on break. My fiance was holding a small cup of coffee to keep him awake because he was at Sunny Brook the entire night before while his mom was undergoing surgery, and there was no sign at the door that food or drinks are not allowed. But he honored the rude nurse's response and threw the rest of the barely consumed coffee to a nearby trash bin.
Secondly, when we were approaching my mother in law's bed, it was the first time for me seeing her in a bad condition and almost got me into tears. I can feel my fiance trying to hold his worries and his hopes high. The nurse accommodating her gave us this uhm-why-the-hell-are-you-here look and told us that we should have call first. We politely apologized for the inconvenience (even if we dont deserve such attitudes). She only changed her tone and attitude when she found out that my fiance is the patient's eldest son. We only stayed for few seconds since she is not awake yet, and we felt unwelcome.
Drove all the way from Brampton to Bayview to receive such rudeness and heartless attitudes. I really hope my mother in law is being taken care of properly. We love her very much and it breaks our heart seeing her condition. It made me feel more disappointed after reading bad reviews from other patients.
Horrible ER section and rude staff !!! I was taken in by an ambulance at night to Sunnybrook s ER . I was put on a chair in a corner with no doctor visiting me all night! 8 hrs later when I asked again about when the doctor will visit me they said they don t know and it maybe another few hours... I asked for a bed since I was in a bad shape and they refused to accommodate even though I saw many empty beds around !!! Ultimately I asked to be released , without the doctor seeing me, since I needed a damn bed to rest on and they happily let me go at 5:30 in the morning!!! Worst ER experience in my life! In all fairness this hospital s birth section is the best. But definitely avoid the ER at any cost
The new traffic person is making things worse. 35 minutes from the parking lot, and I'm still not out!!!!! You need to figure out something else, or at the very least, someone to supervise those that are quite obviously incompetent at this particular task. Better yet, hire someone with some expertise and experience to help with this process. As well, perhaps consider various start and stop work times that allow for the efficient use of your infrastructure. Let me repeat...what you are doing now is not working and needs to be fixed.
Dr. Chung is very knowledgeable and helped a lot during treatment. With his expertise he helps patients with serious illnesses. I would like to wish him and his team a very happy New Years and wish him health and happiness.
Absolutely amazing staff. Amazing bed side manner. Wonderful care. After being to so many hospital with no answers this is a definite blessing and to all of the kind staff that comforted my partner through the worst pain I thank you from the bottom of my heart
During our stay, every person we encountered was fantastic. From the valet to Michelle at reception to friendly service in the food court to the pharmacy. Our specialist was amazing. Dr. Eng was prompt, courteous and personable. He made our unfortunate visit more relaxing. The hospital as a whole is well organized and very efficient. Thank you for the immediate and friendly care we received.
I never heard the patients in emergency waiting more than 3 hours . and when i ask them how long they said we cannot answer you .if i can give zero star i will do it .
I am in palliative care unit. I would expect all the stuffs are nice to people. Especially in palliative care unit, the patient and families deserve to have a good environment and good attitude from the stuff for the rest of the life. BUT, THERE IS ONE LADY WHO DELIVERED FOOD TRAYS ALWAYS HAS BAD ATTITUDE. NEVER SMILE, AND IF YOU ASK HER TO PUT TRAY ON THE OTHER TABLE, SHE IS NOT HAPPY WITH THAT, BUT I DON'T WANT HER TO INTERRUPT THE PATIENCE WHEN SHE IS SLEEPING. I AM SO DISAPPOINTED.
My grandmother has been at this hospital a few times. Once for a major heart surgery 12 or so years ago and this year when she had a minor heart attack.
I have to give a huge credit for the Cardiology Department and the staff in the D wing, 3rd floor for their care and how pleasant the staff is, especially the nurses. It's reassuring to know that even with our public healthcare system, you do not need to worry about quality of care at a hospital.
However, I have a huge problem with how some doctors thinking they're too good to do a "nurses job" since they're above that. While waiting in the Orange section in Emergency, my grandmother's blood pressure cuff was removed to be taken for an x-ray and when she came back it was not put back on. I asked the resident cardio doctor if she can do it before she left the room and she responded with "oh ya we will get that done" - are you kidding me? I ended up doing it myself. The audacity to go out of one's way to phrase a response in that fashion is beyond me.
I cannot stand people that think they're too good, and in my opinion it's worse when it ends up being a colleague's position. So minus one star.
A few years ago, in late 2010, I had varicose vein surgery. I was 24 at the time & it was covered by my Ontario Health Insurance. As advised by my family doctor, not getting surgery wouldn't have been life-threatening, but the vein would have gotten worse with age. Yes, I understand this was a "minor" surgery since I was not at imminent risk of dying with or without this procedure.
However, on the day of the surgery, I was asked throughout the process of getting from my hospital bed to the OR if I knew why I was there. The doctor in charge of my file asked me the first time. The second time, a nurse asked. Finally, before entering the operating room, another professional (one of the surgeons, I presume) asked me the same question. Frankly, I felt insulted & a tinge of ageism in this constant questioning of my awareness to being there. Apparently only elderly patients should undergo that procedure.
After coming to a few hours later, post-op, the nurse attending to me was very curt. My mother who is NOT a medical professional was given an at-home recovery package for me. The doctor was nowhere to be found & there did not seem to be any knowledgeable staff about my recovery time. My family was instructed to take me home that night. I would've expected at least a one-night stay in the hospital, where trained medical experts & caregivers could attend to my health. After all, it is a *hospital* - How dare I assume such a privelege? I was bedridden at home for at least 3.
So, my experience here was mixed. The surgery was successful, but the overall bedside manner of the staff was patronizing & almost negligent Mediocre at best. My rating for my experience is simply "Good", for lack of a "Fair" option without the misleading "Poor" label. This also means that the service - at least in the wing of the hospital where I was situatued - did NOT deserve "Very Good". It was minimal.
We came at 1:30am, by 6:30am still have not seen a doctor, and did not get a bed, still in the hallway though there are empty rooms. The doctor made an error with the prescription and when I realized this I was told to wait until they are asked to 'confirm' (plus my info is already at Sunnybrook's family practice). Having worked in various hospitals and health care environments, can't help noticing how this place is run extremely inefficiently and without any cultural sensitivity (it looks like the elderly suffer the worst from their stupid and inefficient processes).
waiting for 4,5 hrs already. staff is not in "hurry" at all. walking around with their coffee, chatting and "seriously" discussing politics and weather. Plus dirty waiting rooms in ER depressing ever more. Worst ER I have seen so far
Spent time with my friends family near the ICU. They helped ensure that our experience was the best it could be under those circumstances. I appreciate it. Parking is outrageously expensive... I don't understand how they expect grieving family members to deal with it... Ridiculous.
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