My grandfather received exceptional care at the Odette Centre for two different manifestations of cancer. His main oncologist was incredibly kind, involved, and informative, providing a variety of options at all times and ensuring our family was a critical part of the process. His nurses were friendly, warm, and considerate, especially in accommodating his needs as the radiation begun to take a painful toll on him. The technicians and all other members involved made sure he felt well cared for and that he and our family were aware of everything occurring in his treatment.
Unfortunately, parking is quite expensive but that seems to be the norm in Toronto and specifically at hospitals. Hopefully something can be done to rectify the financial stress this places on individuals already facing health challenges or distress because of a loved one's health issues.
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One the most useless emergency departments I have ever been to in my life. Went 2 times as it is close by by house when passing kidney stones with heavy pain both times was left in the room for 6 plus hours only to leave without being seen by a doctor or given any pain meds. Overnight doctor their last week was a joke as he appeared to be treating patients as slow as possible leaving many people in distress for hours upon hours with only nurses who cant do anything for you. It is obvious he was paid hourly and didnt care at all about treating all the patients in the most efficient manner possible. Will never go back to this place. After leaving the second time after 8 hour wait with no treatment nurse told me this is a trauma hospital go somewhere else next time happens to you. What a joke.
My husband had a fall and we decided to visit Sunnybrook's walk-in emergency services. I am glad we did. They have a great triage services... In and out took us about an hour and half. Addmiting him, taking a Xray and visiting by the doctor. Honestly I believe Sunnybrook's best hospital in whole Toronto.
Today is July 7 2018.I Went to the hospital at 08:30pm because my nose is bleeding 3 day in a row.I didn't get any help from the girl who working front only her bad attitude.That I'm not only person whose nose is bleeding and to wisit my family doctor who doesn't work on weekends.I have one message for you,if you have any king of problem leave that problem at HOME and be nice with patients because you getting pay check for that,or change you occupation and go work with animals!
Very nice staff, great cancer centre, parking is a bit pricey. The only thing I do not like is you have to constantly follow up with the appointments for everything
A joke of a hospital. Don't go here. Go downtown or to North York General. The staff are incompetent and slow and every nurse and doctor asked the same questions, even though I had 3 intake sessions this same day, the doctor either refused to read the notes, or previous staff didn't make notes.. From the visit to the ER in the morning, I had issues. They did not have a receptionist at ER, and you need to check in using a digital kiosk, which is a little hard to do when you can't see clearly. The kiosk also wouldn't scan my brand new health card mailed to me in February... I then waited an hour and a half to be seen, then asked to wait another 3 hours to see a doctor for a 2pm appointment, which turned into 5 hours of wait, only to be asked the same questions and told the exact same thing from the morning. I waited around all day to see an eye specialist that wouldn't help me; I had already received antibiotics that morning (after two visits, as the pharmacy messed up taking my insurance information) and needed rest, but instead of sending me home, they had me wait around all day because this hospital is incompetent and staff don't care. Now I need to commute through Eglinton construction during rush hour with this eye scratch. Not even offered a prescription for numbing drops for the pain.
Great Doctors unfortunately I do not recommend this hospital because of the rude support staff. Do not go to this hospital if you have a heart condition or high blood presdure and do not talk to anyone unless it's the doctor otherwise you will just have more problems the security guards are USELESS and are passive agressive to patients If you can see your doctor at another hospital it will be better. The security guards are rude the triage staff are rude except for one or two which makes no difference
Do not talk to the security guard named Allen he says best wishes as a response to my complaint no acknowledgement ..... he just received a complaint.... if you can't solve a problem then at least acknowledge you heard and understood the problem. After clearly not understanding the problem he tells you you he can refer you to patient relations if you don't appreciate his sacarism....
Patient Relations is just a diversion and it is not clear to that they do anything... It's just a way to avoid a law suit.... and nothing changes or improves....
I don't understand why tax payers are expected to pay for this ...,
I almost left the emmergency ward because of the Allen the FAKE security guard....,The Clown in a security guard suit.
If you have a problem here call the police don't go to the security guards .
If you can see your doctor at another hospital then do that!
The hospital is well designed and maintained. The doctors are very friendly and knowledgeable. I found the over atmosphere to be positive and welcoming. I also found the pharmacists are really helpful as well, but the hours of operation for the pharmacy could be extended. Also, the cafeteria has a verity of choices for almost any appetite. Overall, definitely recommended.
Edit: Michelle, the manager of the dermotology department, told me that because they can see up to 400 a day the doctor can t see me for longer than 30 seconds to a minute so it s hard for her to go over my symptoms. Like itchy eyes. At an allergy test. They also NEVER answer the phones. Emails take up to 2 weeks to answer. There are better hospitals in the city. Nothing was resolved after 6-7 months. Back to my GP.
Went to sunnybrook April 22 for an allergy test( with a referral) the doctor (dr Shapiro) I had said she didn t want to waste the hospitals resouces doing an allergy test, so made me to a biopsy after I already had one( which I had the paperwork, and they asked for) wait weeks for results and of course the results come back the same. Of course. So she said would you like to go ahead with allergy test. The thing that I booked for weeks ago? Yes please. They book it for August 27th for a patch test and they call me a week before to tell me that dr Shapiro is busy that day and we ll have to reschedule. The next date was November. I ve already been waiting forever and asked why I was rescheduled such last minute and why I d have to wait so long after she put this test off for so long. The lady on the phone goes on to tell me that because I cancelled and am rescuduling that things can take longer!?! They called because they were too busy. They aren t very organized and didn t really seem like they were there to help at all. She said she d give me a call back if anyone reschedules / cancels but I don t have much faith in how this place operates.
Bad misogynist doctor in Er doctor Sadawi. Judged me for being abused, got a woman doctor who talked down to me and mistreated me and didn't come from a place of empathy. Treated me like cattle to be discussed with my friend who I recently shared my story fully to because I'm a person with rights to privacy and not a toy doll patient to judge, they talked to my (white) friend as if she was my (brown background) owned when she is a friend not even emergency contact. refused further testing when I said my symptoms worsened. Finally, they wouldn't let me take the er report back for my doctor even though I had the right to my records, they claimed the doctor had the right to not to share. Sent me home forcefully by treating me like I'm asking for too much when I said please help my symptoms were worsening.told me they already did one thing, which is the standard for healthcare in Canada apparently, a blood test and x ray. Dr sadawi treats brown women who had a mind of their own and were unfortunately enough to be abused,like pests.
Went to get a COVID test on a weekday mid-afternoon, there was hardly any line which was great. The staff were nice and professional. Overall was a good experience with getting the COVID testing done. The registration form does require a OHIP number, just a heads up for people who are planning to go there. I was a bit nervous for the testing, but it wasn't as bad at all and very quick.
Good hospital with good care. Just be careful of one nurse that is very nosy ,she sat with my wife and asked private questions about her private married life and the husband (me). My wife had to tell her 3 times that I was a great husband and always there for her. Becareful of some of these female nurses they can ruin your marriage and life.
Amazing staff and facilities! My wife stayed in the high risk pregnancy unit for a few days before delivering our son 10 weeks early. He stayed in the NICU for awhile too. This hospital was awesome thanks to all the staff for a job well done!
My sister recently passed away and she was at the critical care unit at sunnybrook. The nurses where great and treated my family with respect and my sister till the end was looked after. I am honestly very thankful to the doctors and the staff.
I was admitted to sunnybrook hospital Saturday, April 13 at 3am. I was immediately taken care of. The staff very attentive and kind to welcome, emergency all without exception. Sunday 3 am I was transferred to the 6th floor oncology department. It was the same thing the very professional staff, kind and attentive to the patient. I want to thank all Sunnybrook staff. Even the person serving the meal gives us a balm to the heart with his morning smile. The nurses all. Dr. Kaveh Shojania a big thank you doctor. These people are doing an amazing job. Nobody realizes it but once in the hospital we understand the pressure on them. They have their problem like all of us. They manage to keep smiling and put their problem aside once at the hospital. Real angels on earth who seeks to relieve our pain and give us a little joy of living. A big thank you to Sunnybrook Hospital. At present I understand the need to donate to the hospital not only for the sick but also to make life easier for the staff. BRAVO BRAVO AND STILL BRAVO. TO ALL SUNNYBROOK PERSONNEL ESPECIALLY EMERGENCIES AND THE ONCOLOGY SERVICE
Very good experiences here. I've had surgeries,an MRI, testing and clinic appointments at Sunnybrook and all staff and doctors have been very helpful, kind and professional.
I brought my friend to the emergency department on Monday evening, and after a long wait, she was finally seen & then had a CT Scan done to determine what was going on...The end result is that she was admitted immediately... While she was admitted to the hospitals surgical ward, where she remains today.. she is still on a stryker stretcher, in a patient lounge, no privacy, no call bell, should she need assistance, no bathroom. What happens if she worsens suddenly? Without exaggeration and to add to this misery, when I went to see her last night, there was a couple, in the lounge, enjoying a dinner, with wine & all... my friend is unable to eat or drink, and has to be subjected to this kind of rudeness because there is no bed available??? They didn't feel anyway about the fact that there was no privacy and then, she had another patients wife sleeping on the couch beside her. This is unacceptable to say the very least,
Highly skilled and respectful staff treated an injury I had seen several other health care professionals for who gave me useless advice. I'm completely recovered and will always be grateful to this hospital.
Worst experience ever. I had my surgery for Ear. I was told to come at 10:00am . They kept delaying my surgery untill 11:00 pm in the night. I didn't ate anything since Midnight's I was starving and no doctors or nurses came to inform me about what was going on. Then I was given room around 11 doctor came and said you can stay or go home as they don't know if they will do my surgery. As they will have to bump for couple of hours more. Seriously, I was starving no food no water and dehydrated since 24 hours. Yet my surgery is not done. Waste of time and day. Will never do any treatment.
Shoddy E R service within Covid 19. Medical staff have become lazy with other medical emergencies except traumas arriving by ambulances. They refuse to call, doctors-on-call for the selected medical problem. All hospitals have all specialty doctors on-call 7 days a week. This particular hospital said,sorry-there isnt a dermatologist on call, which was a lie.
If you have Blood work to do I would recommend going elsewhere . I am disabled and although I can walk, it's not easy. I peered into the 50+seat room (standing room only) noticing the ticket machine outside the door was empty and being my first time there and unfamiliar with current practice, I waited patiently for an appropriate moment to politely say " hello, this is my first time here. I'm sorry to bother you but when your free I just have one quick question." The big Jamaican or African lady who was chatting with a co-worker about her previous weekend sharply scolded me for being "in the wrong place to ask questions" and refused to talk to me until I was standing in the proper spot. She motioned towards the corner of the desk, while simultaneously sighing at me and rolling her eyes. No reference was made as to whether I was to pass and turn, so I stopped before turning the corner. This is a desk mind you she could see me and talk to me clearly from anywhere. To be clear I was not butting in line so there was no reason for this crazy behaviour. Everyone in the room heard her yell at me. No, NOT There! Another very loud sigh followed by an under her breath *expletive* dats not where, you have a question? go stand where I told you. Wow so before I can respond a lady standing behind me has a text message come in. She's not talking on the phone she just pulls it out of her pocket and silences it. The big mean mean lady yells, loud enough for everyone in the room to hear again, there's no talking on your cell phone can't you read and shakes her head. No one was on the phone. What a horrible, terrible person. I cant imagine why one would go Into the service Industry if you are going to act like a total Honestly, I have had good experiences with specialists and the x-ray techs were knowledgeable and friendly, but it's all overshadowed by the big, rude, mean lady with an apparent vendetta against being courteous or polite, respectfull or tolerant and even has the outright nerve to yell loud enough for everyone in the room to hear. All 50 people heard her treat me like a misbehaving toddler, completely disrespect the quiet woman who forgot to silence her phone(and did not answer it) and we're subjected to listening to her yacking about her petty, non- work related problems to her poor coworkers, who obviously can't do anything but politely nod and try to steer the conversation back towards the work at hand. Easily one of the Rudest people I have ever met. Everyone has hard days but give me a break you work in a hospital.
I have had great care. But even though I'm only 53, a doctor there wouldn't look at me or call me by name. She kept insisting on "Elderspeak", slow, singsong, loud sentences and calling me "Dear". I'm not hard of hearing and I don't have dementia. I wrote patient concerns and they agreed that a person shouldn't be spoken to that way at any age, the assumption shouldn't be helpless or incompetence. Unfortunately the doctor didn't tell me her name when I asked, and it wasn't the regular doctor so I couldn't go back and talk to her to deal with it face to face and I was in the middle of a procedure so couldn't deal with it better myself at the time.
I can't thank Sunnybrook hospital and their staff enough for their expert care and wonderful bedside manner.
I was admitted to Sunnybrook 3 weeks ago after my water broke at 29 weeks. I was admitted into the high risk obstetrics ward, and cared for by their amazing team of nurses, doctors, technicians, and pharmacists.
I've never felt more included in and informed about a hospital's treatment plan. Every morning during rounds, I was seen by not only the doctors but as well by a pharmacist and the head nurse. It made me feel safe knowing that a whole team was behind me and ready to act should any complications arise. Every nurse that cared for me walked into the room fully informed about how I came to be at their hospital and seemed to have a thorough knowledge of my chart.
Sunnybrook hospital was able to keep me pregnant for a whole two weeks after my water broke. Once there was a hint of trouble for my little one and myself, their team was quick to act and prepared for any eventuality. I delivered my son via emergency c section, and despite it being a very scary time I was so well cared for that I was able to stay calm for the duration of my labour.
I could write for hours on the positives of my care, but most importantly they have shown my son such loving care. After only 1 week in the NICU my son no longer requires the care of a level three nursery and is ready for transfer to a level two nursery closer to home.
I can't even begin to properly express my gratitude for the level of care that both my son and myself have received.
I went to get an ultra-sound of my stomach here. The staff was very friendly and it was a good experience. I hope that I am not back soon, but, I thank them for their service!
In my opinion one of the top 5 hospitals in Toronto. This facility has great staff who are happy to help you and are always in a good mood, and great extra resources if you need it. I've been here a lot and every time it has been a great experience.
My wife had thrush niple after our daughter was born, so we went to sunnybrook, we were treated as if we are from mars and why are we at this hospital, we were treated like second class persons. I must say it bothers me every day, but I can not do anything about it, all I can hope for is that god give me enough love and respect to treat everyone the same with respect regardless of who they are.
Cracked my pelvis and crushed an artery. I didn't choose to go to Sunnybrook the paramedics thought it was best. If you have loved ones unfortunate enough to stay here then watch the staff.
I was lucky enough to be there and deal with those people only twice, and perhaps won't ever visit there ever again! too disappointed. Basically you are the last thing that Doctors and nurses like to hear about. I prefer to go St. Mikes though it is fairly far from me than this hospital. People in there are really unfriendly and they are willing even to say a hi to you, put aside listening to you. I was in a major back pain for 10 hours in there, and no one really looked at me and no one wanted to talk to me ....
When I had complications in labour I was transferred to Sunnybrook. My husband and I were overwhelmed by what a fantastic experience we had especially considering we were trying to avoid a hospital birth. I am so happy this was our back up hospital and the staff were amazing!
November my father had bypass surgery at Sunnybrook Hospital. Due to this, I am so fortunate to receive the best Christmas present of all, my dad is alive and celebrating the holidays with me and the family.
Thank you to all the doctors, nurses, physiotherapist, pharmacist, and PSW s who cared for my dad. You are all very special people. Dr. Cohen, you saved my fathers life, I am forever grateful to you. Fellow Dr. Sharaf thank you for keeping to your promise and checking in on my dad everyday.
The Sunnybrook heart team beyond met my expectations and I am so grateful to all of them.
The emerg department is a complete dump. They lost my mom's blood. Had a different name then what she register as. Didn't check her wrist band or confirm her last name. The Doctor said she didn't have to fast for her blood work at Life. Labs and she went this morning and she did have to fast but ate breakfast. There were sick people all over the hallways. What kind of horrible system we have. And Sunnybrook is supposed to be a great hospital? Shame shame shame.
My father was admitted to emergency about 3 weeks ago. After spending a day or so there he was then moved to the Medical Short Stay Wing C6(6C?) where he stayed for just over 2 weeks. I can only say the doctors and most of the nursing staff were excellent helpful, informative, and pleasant. The desk staff however were abominable.
Here is a place where people are in stressful situations and you would like to think they could be treated with at least a little bit of courtesy and compassion. Sadly, that seems to be the furthest thing from the minds of the desk receptionists that we met during our fathers stay.
I cannot for the life of me understand how being rude to people can give you pleasure of make you feel good so what is the point? Are these women really just so miserable or unhappy with their lives that they need to take it out on someone? When one has a job and you must spend a lot of time there, why not be pleasant? It would make the job so much better for all and after all what you out you get back.
I would go the C6 desk to ask a question or to try and get information about my father and for example - one time I went a stood there, the woman was working on some papers - which I certainly understand - sometimes you just want to finish what you are doing, but she TOTALLY ignored me for the longest time - got up, walked away, came back, finished her paper work and THEN said "can I help you". Would it have been too much to simply say right when I walked up "I'll be with you in a second" or something to that effect. It s not that difficult to be polite.
And any time my sister or I asked for information about our father, we were told we would have to speak to the nurse who practically every time had just gone on break . It was unbelievable. We just think they can t be bothered. That certainly seems to be their attitude.
This sort of behavior is not very professional and it certainly does not speak well for the hospital.
Great service, staff is very nice and helpful. Can't say anything bad about Sunny Brook the doctors saved my life I was on life support I don't know why everyone is saying there service is bad? Maybe you would rather have someone to talk to while your on your bed dying because of doctors busy talking to patients then doctors operating.
I called eye specialist team and also left a Voicemails. Their receptionist never returned my call nor reminder call. Never pick up the phone and they aren t nice or professional. This hospital instead of getting better from Drs, staff, and technologies to help patients are moving backwards. All their health departments are pretty the same. Outpatient mental health not recommending.
I went to emergency at sunnybrook on a Sunday late evening and was checked over for numbness in my face and a lump on my neck. I was released after some tests but told to skip a walk in and return immediately if any changes happened. The following evening I returned with the numbness spreading on my face and very sore and swollen lymph nodes on the back of my head and neck. It was very busy, which was obvious as I saw the triage nurse condescend and humiliate a patient before me into going home to "rest". When it was my turn, I shared my concerns and information about my previous visit the night before, she began to tell me "well you don't look sick" and told me the swollen sore lymph nodes are just a "lumpy skull" followed by telling me to feel her head to compare! I was so impressed and pleasantly surprised that they had such a knowledgable specialist and medical expert to triage and assess everyone!! (Sarcasm). She continued to demonstrate her unprofessional attitude by answering the phone and sharing confidential information in front of me and my spouse to the other person on the line. She finished by telling me there's a 7 hour wait and I should consider going home. After the shock of the condescending humiliation in front of the entire waiting room wore off, and my spouse biting his tongue not to tear into this woman, we decided to leave. We went to a walk in clinic immediately the following morning and were told the seriousness and to return to emergency. After sharing our story about at the emergency, a referral was made to a specialist for the following day. I understand I was not dying. I understand that others who have more serious conditions require immediate attention. I am certainly not someone who abuses our health care system. I understand that the emergency is for emergencies....however it's the evening when walk in clinics are closed. When two doctors tell you to go to emergency, I'm going to follow their suggestion over the stressed out, don't want to be there, triage nurse. People deserve to keep their dignity and be treated with respect, ESPECIALLY when they are at their most vulnerable. Completely disgusted by this experience, not just of my own, but witnessing how others were treated that evening as well.
Very bad experience with some office staff in the hospital!!! I was referred to the hospital for a dental problem by my oral surgeon end of March '16. I waited for more than two weeks but nothing happened. Finally I called them to follow up and got a chance to see a pathologist on April 22nd. Then I was booked at 3 pm May 3rd to see an oral surgeon. I took half day off and managed to arrive at the hospital 10 minutes before the appointment. Surprisingly I was told all appointments of that oral surgeon was cancelled because he's off for some time. What a joke!!! I took half day off, spent time on the road, paid for parking but ended up with nothing! Why did not the office staff call me in advance for the cancellation? They do have my contact info in their system! Based upon my personal experience with the department so far, I strongly believe office staff in that department really do not care about patients like me. Is it because I am just ONE OF their patients they see everyday?!
Three of my children were born here and I received nothing but excellent care from all the doctors, nurses and residents. A special shout out to the delivery and post partum nurses - they were both caring and professional.
I had an eye infection with paralyzing pain. Dr. Rafferty and senior staff Dr. Mike Romano attended to me. They were just amazing, my best experience ever. By the way the beautiful triage nurse whose name I did not ask was super caring and helpful. Thank you. Farrah
Saved my life in 2003, and today once more in 2014. What fantastic teams of medical practitioners! I met a neural surgeon in 2005 during a flight from the southern U.S. and his remarks were "in my 25 years of practice, I've never met anyone who survived my condition and fully recovered like did". Thank God to for Canada's medical care system....over $150,000 worth of 4 month's + care from the best and we never even saw bill. Now retired, we volunteer time and donate money to help keep it going.
Food isn t very great, hospital smell is everywhere, waiting times are ridiculous. Staff are pretty nice though, but you have to say you have a problem with you head or you feel weak to get bumped up the list faster.
Sunnybrook is an amazing hospital, very professional staff, the doctors and surgeons are very specialized, what more could one ask for from our healthcare system?
I was there for about 2 weeks, and I witnessed some disturbing situations. Nurse's telling there Patience "Its not my job" when it came for "May I have a glass of water" making fun of there Patience, "Playing Doctor" when it came to wanting to see or notifying a real Doctor. And the Nurse's stations are one big party zone VERY NOISY LAUGHING GIGILING and if you ask for something while they are socializing "Oh Boy" there are some very good Nurse at Sunnybrook but sadly there are many who know how too play the system and they do. The Doctor's are TOP IN THERE FIELD well done on that but the Nurses fall way to short for that human touch.
INHUMANE Doctor aka Dr. B, at Gastro Department. HE LET MY HUSBAND DIE SLOWLY ! He rejected my Canadian born husband ( my husband that is hard working and a tax payer ! ) Dr. B's dumb excuse is my husband's address is Markham, Ontario" . By the way he book us before and now he is lazy to do his job or he don't know how to do it! Anyone in Ontario dying or in too much pain specially a Canadian should not be treated inhumane or rejected by a Doctor who IS NOT DOING HIS JOB AND CHOOSING HIS PATIENT! Yes the system is corrupt. We will still complain and ask the Government's help or anyone to remove these kind of Doctors who rejects a Canadian, Ontario Resident who is slowly dying! BEING A DOCTOR IS NOT ABOUT HOW GOOD YOU MEMORIZE SCIENCE BOOKS ! BUT HOW YOU HELP A PERSON IN NEED . Actual work, not just in papers !
Thanks to all the kind staff in ER (Dr. Armstrong, Dr. Betz, nurses, custodians) for providing such thorough care Feb25-26/19. Although the whole process was so long because ER was especially busy (several gunshot wounded people were in ER), when I was tended to I felt that staff were all good listeners and kind with some humour to match mine. Thanks also to Dr. Brian Ballios in Opthomology for his patience and care with explanations of the eye that were truly fascinating. I was very nervous to get an MRI but the brand new machine and the attending technician (forgot her name) made me feel very relaxed. I ve been to Sunnybrook ER in the past and it wasn t as busy, but even though this particular visit was extremely long (17 hours) this is still the best hospital for me.
Proper patient care is the top priority for the staff at Sunnybrook Health sciences center. Many lives were saved here and the ongoing research is also focused on saving more lives and serving better.
My son was hit by a car and tossed into another - the folks there are amazing, that I feel is still understated - care is beyond anything I dared expect, staff are caring and Attentive, specialists approachable. I m so glad he was taken there for care.
Fantastic staff, excellent care and awful food. Special mention to Dr. Mark Sinyor and Dr. Sheldon Singh and extra special kudos for the Angels who walk among us (Nursing Staff). If I gave you a 5 what would you work towards? mainly you lost points on the food.
My moms there right now she s under observation and she will have surgery soon the most prestige s critical care unit in North America the staff at this facility is amazing surgeons nurses cleaners security Emerge staff they deserve 10 pats on the back the most intelligent Doctors and trauma Surgeons that work magic god speed to all there family s and loved ones My first million dollar of my income will be my gift to them it s the least I can do money doesn t explain the integrity and respect of this faculty!
Excellent facility with top notch care. If you have any serious illness, this is the place you want to be. Excellent care, amazing grounds and ample parking.
Best emergency department in Toronto. The doctors and nurses are caring, kind, and overall just really great! If I have a choice it's the only hospital I'll ever take my family to.
It's one thing to send people to knock on people's doors and ask for donation... But it's another when these people are clearly acting out of selfishness, refusing to give you any further information until you sign a pledge to donate, or try to pressure you into pledging your donation through them, and them only.
Didn't know you could rate hospitals! This is one of the top hospitals in Toronto in my experience. Excellent doctors and some of the best nurses I've dealt with. The staff is friendly, efficient and helpful. Don't like the expensive cramped parking but it's a small price to pay when you get excellent care. Have to say that Emergency was a nightmare with my mom who was seriously ill but it's emergency. Don't know anywhere where that's any better.
The worst ER ever. Spend waiting for hours just to have a doctor see you for 20 seconds and believe they are fully equipped to diagnose you as psychosomatic without having conducted any tests on you.
I was there for two days. I was triaged as priority due to the nature of the injury. Recieved thorough care. Every one of the staff were professional and friendly. I spend 1 day in the hallway because they needed the bed. Now federal and provincial funding is to blame for lack of bed space. Can not fault the hospital. As for the people complaining about taking 7 hours (at other hospitals and other times, I have also waited that long.) it's mostly because of a lack of after hours clinics. Also for those complaint about rude staff file out a patient complaint form RIGHT AWAY but be OBJECTIVE. I completely agree that there should be more resources for after hours medical needs in a developed country like ours. Review parliament or Queens park instead, give THEM a 1 star. However, that does not detract from all the wonderful people who work tirelessly to treat people.
The receptionist and the nurses and even the doctor are rude. Why are there not more doctors there? It is so slow it's like they're waiting for you to die before they help you. It's way too busy they make you wait all night before you get help even if you have a serious condition which I had .Filthy hospital emergency, slowest moving people I have ever seen they want to sit on their behind and talk rather than help you unusually ridiculously slow in the emergency department where are all the doctors. I'm never going back and good luck to you if you go there be prepared to be there all night. The bathrooms reek of urine. Like they haven't been cleaned in weeks. WHY DO YOU SAY YOU HEAR ME? YOU DON'T FIX THE PROBLEMS!!! STOP SAYING YOU CARE AND DO SOMETHING , YOUR EMERGENCY SUCKS!!!
I love the staff at Sunnybrook. They were patient with me throughout my pregnancy, when I was in the high risk unit. I wanted to thank Karen( the best nurse in high risk pregnancy),Sam, Natalie,Mahaa, Charlotte,and Selina.
Due to my dad's health issues we have been to Sunnybrook dozens of times over the past 3 years. Overall great despite some (expected) waiting due to volume. Solid docs. Decent admin. The nurses are amazing!!!!
Orthopedic head doctor never warned me about taking easy after cast was removed. As a result, I had severe tendonitis in wrist. For 1.5years I suffered at the hands of their "experts" with painful physio ice baths, cortisone injections -and finally they wanted to operate. It was so bad -I couldn't even take the top off toothpaste. Sunnybrook's modern medicine was put to shame when I went for a Shiatsu treatment. My practitioner took one look & said your problem is NOT the wrist -but the upper arm... He massaged the upper arm ligaments (which were pulling on the wrist tendons) and after 10minutes my tendonitis in the wrist was cured after a year and a half!!!
No want is helpful there. My mom had surgery and she was at recovery centre. I called them and they said to go to D4 ICU and wait there. Waited 3hours and called D4 ICU ( you bed to call them before entering) and man answered phone call and said they just got the patient in their unit in really bad manner. Hung up and went to B4 and lady was helpful and called recovery centre and looking for mom and recovery centre said they don't know where they Weill send her to. (Why they are telling me now?) B4 reception lady said go back to D4 unit and wait and ask D reception later. Waited 1 and half hour and asked D4 unit reception and the lady said in rude way (first time asking her) saying she doesn't know. Why can't she find out for me? She keep saying she doesn't know... so rude. Anywhere I go, no help at all! Family is worrying and looking for the patient and no way to find out!!!!
Just called patient inquiry Thursday June 22 at 8:45am). The lady who picked up the phone (no salutation nothing) was short and curt in her questions and answer. It is one thing to be efficient and another thing to be rude. In lack of a better word she was downright rude. If management expects the moral and financial support of the general public, take note!!!!
My mom called and told them about her situation. She was looking for a support group. The lady on the phone was horrible and kept telling her that she needs to go online. Why not have some patience to help her. She does not know how to work a computer and the woman on the phone just laughed at her. You think this hospital would have a little more compassion for cancer patients.
Took a neighbour this evening to his wife, who was admitted as her port is infected and they need to keep her for the weekend. Stage 4 and a nurse. She is heavily medicated for pain, and sharing a room with 2 men. You read that right. I will say I reached to the President and he responded within an hour. Over 100% occupancy and is looking into. I am seriously appalled. The level of care my Father received on Medicare in the US last year over 7 months in a town of 70K was simply amazing. We are kidding ourselves in Canada if we believe we have a better system. After paying what I have paid into the system for 25 plus years, I just pray I never have to use it.
I came in vomiting blood with horrible and scary pain in my stomach and after being seen in emerg, the nurses were trying to get me admitted to a bed upstairs for further tests. The nurses upstairs told the ER 'we don't want a patient up here who's spitting blood' and argued with them for hours about admitting me, leaving me in agony in the ER. I was diagnosed with a GI bleed the next morning when I FINALLY saw a doctor. I requested vegetarian meals and they fed me only beans - with a stomach condition, it was a lot of further pain. The next month I had almost the exact same symptoms of intense stomach pain and vomiting blood. Came to the ER and was actually seen by doctors fairly soon. They determined that my appendix needed to be removed as soon as possible (was it an appendix problem before? Their denial was pretty suspicious.). As I was alone and didn't have anyone to come take my purse before surgery they took it from me to "give to the nurse's station for lockup" until I was awake from surgery. I was told it would brought to me in recovery. Well, I woke up and no purse. I waited a few hours, no purse. I inquired and was told I had to be brought down to the nurse's office to pick it up. Then I was dragged out of bed, put in a wheel chair and rolled down by an orderly to get my purse. When I opened it, everything was in disarray. My little journal was ripped open, the pocket in the back of the journal holding photos of my dead mother and personal information was ripped apart because she apparently couldn't figure out that the opening was on the INSIDE so she just ripped it open. No apology or explanation was given for why my private little journal was ripped apart and pilfered and when I expressed anger and cried (no yelling, no cussing, just "why would you do this? This was an invasion of privacy!"), security was called to 'deal with me'. One of the officers was understanding, but the female officer was rude, instigatory and insulting. No apology or explanation was ever offered by the nurse who invaded my privacy and pilfered through my belongings. She hid from me and refused to be accountable for her unlawful actions. Again I was given bean dishes while recovering from painful stomach issues. The nurses here are wretched horrible people.
I'm still here sitting in waiting room for 12 hours now, called 911 midnight as had chest pain. Doctor appeared after 10 hours. Waiting room at Orange Wing is dirty and smells urine, 12 hours here and no food or water offered, no explanation of why its taking so long, no apologies for long wait. Luckily I'm not alone, there are two more patients going thru same saga. WORST SERVICE YOU CAN EXPECT FROM A HEALTH CENTRE.
sunnybrook.ca
